Dante-MY16-AUD User Guide Version 1.41
Page 40 of 46
This includes Dante-MY16-AUD cards and Dante Virtual Soundcards
What are the symptoms of using the wrong interface on my PC or Mac?
Dante Controller cannot see any devices
Dante Virtual Soundcard is not sending or receiving any audio when it is expected to
Checking your PC or Mac IP configuration
Is the PC set to use "Obtain an IP address automatically"?
This way it will automatically acquire an Link Local automatic IP address in the same network as other
Dante devices
If a DHCP server is present, the PC and Dante devices will all acquire their IP addresses via DHCP
Does it have a third-party firewall installed?
Please read the Dante Controller and Dante Virtual Soundcard User Guides for detailed information
about firewall requirements and configuration.
Standard Windows and Mac firewalls will be configured on install ation.
Third party firewalls will need to be manually configured.
Switch configuration and Cabling
Cables are the most vulnerable part of a network system, and “home-made” manually terminated cables can be
error-prone.
If you suspect cabling issues, check for:
Unplugged /badly connected Ethernet cables
Incorrectly configured switches
Dante devices removed or turned off
Symptoms of switch or cabling issues
You cannot see (some) devices in the Dante Controller network view
Dante Controller shows orange “unsuccessful subscription” icons, which usually means a device that
was present earlier, is now missing
Faulty cables can lead to intermittent faults , which may be heard as dropped samples or “cracks” in
the audio
Dante devices may appear and disappear in Dante Controll er
Switch and Cabling Checklist
Are all the connected link/status lights on the switch lit or flashing as expected?
o
Is the switch powered on?
o
Is the cable correctly plugged in at the switch and the PC or equipment?
Is the switch correctly configured?
o
Perhaps QoS or VLANs have been incorrectly set up
Are you using a switch from another application with an unchecked or tested configuration?
o
Consult the switch manual and check the switch configuration
Is your switch using EEE (Energy Efficient Ethernet)?
o
Disable EEE if possible, or replace it with a switch that does not include EEE functionality