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6.0 LIMITED WARRANTY
Should any consumer product from Audio Authority fail due to
defects in materials or workmanship within one year from the date
of the original sale to the end-user, Audio Authority guarantees that
we will replace the defective product at no cost. Freight charges for
the replacement unit will be paid by Audio Authority (ground service
only). A copy of the invoice showing the item number and date of
purchase (proof-of-purchase) must be submitted with the defective
unit to constitute a valid in-warranty claim.
Units that fail after the warranty period has expired may be returned
to the factory for repair at a nominal charge, if not damaged beyond
the point of repair. All freight charges for out-of-warranty returns
for repair are the responsibility of the customer. Units returned for
repair must have a Return Authorization Number assigned by the
factory.
This is a limited warranty and is not applicable for products which,
in our opinion, have been damaged, altered, abused, misused, or
improperly installed. Audio Authority makes no other warranties
either expressed or implied, including limitation warranties as to
merchantability or fitness for a particular purpose. Additionally,
there are no allowances or credits available for service work or
installation performed in the field by the end user.
6.1 WARRANTY SERVICE PROCEDURES
If you suspect a product defect, contact Audio Authority’s Technical
Service Department at
800-322-8346
or
859-233-4599
for assistance in
verifying the problem. If a defect or potential defect is suspected, a
replacement unit will be shipped immediately on a defect-exchange
basis and a Return Authorization number will be issued for the
return of the defective product. Replacement units are sent out at
the Manufacturer’s Suggested Retail Price which is debited to the
customer’s credit card at the time of shipment. Once we receive
the defective unit back at the factory, it will be evaluated under the
conditions of this warranty and if found to be in-warranty, a full
credit will be issued to the customer’s credit card. Return freight
charges for the defective unit are the customer’s responsibility.
Please contact our Technical Service Department for complete details
concerning all in and out of warranty service matters.
We appreciate your confidence in our products and services and will
always strive to meet or exceed your needs.
