AudioCodes Device Duo, Application Note

Page 1: ...Application Note AudioCodes High Definition IP Phones Series Device Duo IP Phone as a Paired Audio Device ...

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Page 3: ...9 4 Calling Features 21 4 1 Teams app 21 4 2 Zoom app 22 5 Configuring Line Types in Duo Mode 23 5 1 Configuring a Programmable Key as a Line 23 5 2 Viewing the Line and Determining its Status 25 6 Making a Call 27 6 1 Selecting a Line 27 6 2 Using a Line Programmable Key 28 6 3 Selecting an Audio Account through which to Speed Dial 29 6 4 Using the PC 30 7 Handling Incoming Calls 31 8 Joining a M...

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Page 5: ...stomer Support Customer technical support and services are provided by AudioCodes or by an authorized AudioCodes Service Partner For more information on how to buy technical support for AudioCodes products and for contact information please visit our Web site https www audiocodes com services support maintenance and support Stay in the Loop with AudioCodes Abbreviations and Terminology Each abbrev...

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Page 7: ...with insignificant differences They re not shown here unless differences are significant The screen of the C450HD is a touch screen so touch in this document is interchangeable with press 1 1 Benefits The Device Duo allows users to use their IP phone not only as a phone but rather as a smart audio device that combines handset with loud speaker The smart audio device allows telephony controls such ...

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Page 9: ...ling the Device Duo on the PC AudioCodes Device Duo Wizard facilitates installation of the controller on your PC Before installing the Device Duo uninstall BToE if it s installed To install the Device Duo 1 Run the executable file AudioCodes Device Duo exe 2 In the wizard that opens click Next ...

Page 10: ...Device Duo Application Note 10 Document LTRT 11325 AudioCodes IP Phones 3 Accept the terms and click Next 4 Note the installation path and click Next ...

Page 11: ...stalling the Device Duo on the PC Version N A 11 Duo 5 Click Install or click Back to review or change settings or Cancel to exist the Wizard 6 Wait for the installation process to complete 7 Click Finish the installation is complete ...

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Page 13: ...t state of the phone Connect a PC port cable directly from the phone to the PC as shown in the figure below Note Both the LAN and the PC port must be connected The phone s configuration file parameter lync BToE pairing_mode is by default set to AUTOMATIC for pairing with a cable to the PC port The configuration file parameter lync BToE pairing_mode can be configured to BOTH for manual pairing mode...

Page 14: ...t LTRT 11325 AudioCodes IP Phones ii In the Menu screen touch Pairing iii Make a note of the pairing code in this example k4a 2WKU iv On the PC open the Device Duo v In the systray click the AC Device Duo icon vi Select Manual Pairing Code ...

Page 15: ...ighted and indicates AC Device Duo is now connected to Phone IP Address Note If the RX50 is signed in with a Skype for Business user the Menu softkey will be displayed and pairing will be available as explained above If the RX50 Skype for Business user is signed out and voip account primary_type OR voip account secondary_type is TEAMS_DESKTOP then a Pair softkey will be displayed for pairing Since...

Page 16: ...tus of your accounts and paired applications Open the Accounts screen MENU Settings Accounts 3 2 Selecting the Application with which to Pair the Phone You can select the application with which to pair the phone To select the application to pair the phone with 1 From the systray right click the Device Duo icon and select Paired Applications 2 Select the application with which to pair the phone ...

Page 17: ... accounts type Default Skype for Business EMPTY RX50 Skype for Business is TEAMS_DESKTOP Generic SIP EMPTY The Device Duo feature supports Device lock sync between the PC application and the phone applicable only if the Skype for Business account is also signed in if the PC is not locked the device will also be unlocked Hot Desking performed by the guest user only after a Skype for Business user i...

Page 18: ... application of your choice Microsoft Teams app see below Zoom app see here 3 3 1 Teams App Settings After pairing make sure in your PC Teams application under Settings that Audio Devices is set to AudioCodes 400HD Phone as shown in the figures below Note If these settings aren t set to AudioCodes 400HD Phone the phone will not function as a speaker ...

Page 19: ...ne as shown in the figures below The Device Duo application is currently supported for pairing AudioCodes phones with Zoom client application basic functionalities Note Two mandatory configuration file parameters must be configured for the Zoom application to function with Device Duo lync BToE pid must be configured to 33060 lync BToE vid must be configured to 3595 The network administrator must l...

Page 20: ...Device Duo Application Note 20 Document LTRT 11325 AudioCodes IP Phones Note If these settings aren t set to AudioCodes 400HD Phone the phone will not function as a speaker ...

Page 21: ... desktop app Dialing using Contacts Call Log etc Accepting a second incoming call Silent ringer Application ringtone or phone ringer selection Caller ID in outgoing calls from the phone Meeting subject when joining by PC IP phone mode Simultaneous call handling of native calling account such as Teams Compatible and desktop application calls such as Teams desktop Example A user can put a Native Tea...

Page 22: ...device The phone can be used for listening to music and can seamlessly pause the music application or browser when calling The phone can be used as an audio device for WebRTC browser calls as well as other non HID compatible applications 4 2 Zoom app When in Device Duo mode with the Zoom app the phone supports the following calling features Call controls Accept call by both phone and PC applicatio...

Page 23: ...ed as a line After configuring a Teams type account line for example touching its icon in the idle screen opens the New Call screen using that account type for the call A line key can be configured to the available account types configured on the device Note For the Line option to be displayed the device needs to be paired as an audio device For more information about this see Section 3 To configu...

Page 24: ...Label field use the 445HD s dial pad 3 Using the virtual keypad type in an identifier that you ll easily identify in your idle screen and then touch the enter key 4 Touch the Key Sip Account field and navigate to the Account you want 5 Touch the Save softkey 6 In the idle screen view the icon of the line you configured ...

Page 25: ...g figure the line is configured as type Teams Audio 5 2 Viewing the Line and Determining its Status Icons on lines displayed in the idle screen indicate line status irrespective of line type Use the table below as reference to determine line status Table 5 1 Icons Indicating Line Status Icon Status of the Line Indicates that the Teams line is currently active and available Indicates the sharing st...

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Page 27: ...ble Key or a Calling Account Speed Dial see Section 6 3 To select a line 1 View the status of your accounts press the MENU key Settings Accounts 2 If your phone has dual Accounts press the speaker button or headset button on the phone or pick up the handset the New call screen is displayed 3 Press the lower rim of the navigation button to navigate or in the touch screen navigate with your finger t...

Page 28: ...g a line Programmable Key that you configured To make a call using a Line Programmable Key 1 After configuring a Programmable Key as a line as shown in Section 5 1 touch press the key then displayed in the idle screen 2 View at the same time on your PC the following 3 In the New call field in the phone s screen enter the number to call ...

Page 29: ...d under Section 3 1 6 3 Selecting an Audio Account through which to Speed Dial Users can configure a Programmable Key for speed dialing to be sent through an audio account of their choice The feature determines through which audio account the call goes out when speed dialing For example A phone is configured with two audio accounts Teams audio account and Skype for Business audio account as shown ...

Page 30: ...t on the phone The figure below shows the Teams application after a call is made The figure below shows the phone screen after a call is made from the Teams application on the PC Note If the Device Settings in the Teams application on the PC aren t set to AudioCodes 400HD Phone as described in Section 3 1 the phone will not reflect the call made from the Teams application on the PC ...

Page 31: ...in the figures below To handle an incoming call on the phone 1 In the phone screen touch the Accept softkey OR touch the New call softkey to start a new call OR touch the Silent softkey to mute the ringing If answered the established call is indicated both on the phone screen and in the Teams application on the PC The figure below shows the phone screen after the incoming call is answered 2 Option...

Page 32: ... Call Menu screen The Flash option allows holding a call both on the phone as well as in the Teams PC application It also allows toggling between held calls The Hold option on the RX50 allows holding a call only on the device i e locally not in the Teams PC application It only silences the device The hold option is available on the other devices by the HOLD hard key 4 Optionally Select the Flash o...

Page 33: ... a user to join a meeting viewed in the phone s Calendar by PC To join a meeting by PC 1 Open the phone s Calendar MENU button Calendar press the upper or lower rim of the navigation button to navigate to the meeting you want to join if there are more than one in the phone s touch screen you can navigate with your finger 2 Touch the Join by PC softkey 3 In the relevant browser that opens click Go ...

Page 34: ...If you join a meeting within the defined timeout Default 30 seconds the meeting s title appears in the Teams Zoom app on the PC On your phone screen you ll view the following when joining a Teams meeting On your phone screen you ll view the following when joining a Zoom meeting ...

Page 35: ...Device Duo Application Note 8 Joining a Meeting by PC Version N A 35 Duo 5 In the Teams Zoom app on the PC click Join now the meeting opens Teams client before Join now Zoom client after joining ...

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Page 37: ... the Teams account Teams Desktop Line does not display Calendar or Meet Now softkeys A call started by the phone uses the default account The default account is determined by the value configured for the account configuration file parameters by the network administrator Use the table below as reference Table 9 1 Account Parameters Parameter Description voip account prime_calling_account_in_dual_ac...

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Page 39: ...e account displayed in the idle screen is the Teams Account In this state when signing in to the Skype for Business account the process is performed in the background and it is indicated with the following icon Note Once sign in is completed the screen title is replaced according to the Primary value defined by the network administrator ...

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Page 41: ...phone is automatically paused for the call Note Before using the phone as speaker to listen to music for example the phone must be selected on the PC as the playback device as shown in the figure below Click the speaker icon in the systray and then click the audio output option to select the paired phone When dialing and making a call the paused music is correct Once the call ends the music is not...

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Page 43: ... versa Bidirectional volume can be controlled from the phone or from the PC Independent volume level is available for Tones1 Ringtone2 Voice call3 Music notification4 1 If you adjust the volume of the dialing tone for example the volume level will not change next time you pick up the handset even if you adjust another media stream volume The same applies to 2 3 and 4 ...

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Page 45: ...udio devices In call DTMF generation is not supported by the phone It is only supported by the Teams application itself The Teams app executes unstable handling of flash that might result in inadequate execution of flash resume also on other audio devices Caller ID or meeting ID is supported only in outgoing calls A call put on hold by the remote side Held state will be seen on the phone as Call o...

Page 46: ...going Zoom desktop call and a new incoming Teams call is answered the phone screen continues displaying the Zoom desktop call It should display the Teams call IPPUC 6760 If the user ends a Zoom desktop call on the phone it only closes the call on the phone screen voice continues to be heard on the phone and the Zoom app call screen continues to be displayed on the PC When in a Zoom desktop call pr...

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