Version 6.6
877
October 2014
Installation & Operation Manual
53. Information Needed when Contacting Technical Support
53
Information Needed when Contacting
Technical Support
When contacting AudioCodes Technical Support (see the title page or last page of this
manual for detailed contact information), send the following information:
1.
A description of the Media Gateway configuration - including the number and type
of Media Gateway boards, network configuration, signaling protocols being used
the exact software version.
2.
A detailed description of the problem.
3.
Any information obtained from the troubleshooting process, suspected
components, captured network traces etc.
4.
Information about any changes made to the system and its environment recently,
i.e. configuration changes, networking setup changes, etc.
5.
Report File collected from both SC boards. See 'Collecting Report File' on page
Summary of Contents for Mediant 8000
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Page 33: ...Part I Hardware Overview This part describes the hardware overview of the Mediant 8000 chassis...
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Page 775: ...Part VI Maintenance This part describes the Mediant 8000 maintenance procedures...
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Page 879: ...Part VIII Appendices This part describes additional Mediant 8000 configuration procedures...
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Page 924: ...Media Gateway Mediant 8000 www audiocodes com Installation Operation Maintenance Manual...