RM500SL
®
User's Guide Version 3.4
June 2011
20 Troubleshooting
Section overview
This section covers common problems encountered when using the RM500SL. If you
require further assistance, note your model and serial number (located next to the power
switch) and contact your local distributor, or Audioscan at 519-268-3313 800-265-2093
(USA only), 519-268-3256 (fax) or service@audioscan.com
PLEASE DO NOT SHIP YOUR UNIT BACK TO THE FACTORY
. In most cases we can
courier you a part that you can quickly and easily replace yourself.
Self test failures
Any failure during power-on self test (P.O.S.T.) is indicated on-screen and further use of the
instrument is denied. Try the following steps to resolve the failure:
1. To access Self test, press <Setup>, then highlight and <PICK> [Self test].
2. If you received a Max out/in or a Routing failure, remove any hearing aids from the test
chamber, unplug the monitor headphones (if used) and rerun self test.
3. Unplug all microphones (On-ear & Test box) from the test chamber. Rerun self test. If
self test passes, reconnect the microphones, one by one, running self test each time until
a failure occurs. If the failure returns, display and print the test results and contact
Audioscan for help.
Test box high distortion or noise
High distortion and/or noise numbers in an ANSI test
•
There may be a leak between the hearing instrument under test and the coupler it is
connected to. For BTE type instruments, check the integrity of the #13 tubing at the
end of the coupler where it joins with the ear hook. Look for cracks. ITE type
instruments need to have a good seal between the hearing instrument and the coupler.
In addition, all vents need to be closed from the faceplate side of the hearing
instrument.
93
Summary of Contents for RM500SL
Page 1: ...RM500SL User s Guide Version 3 4 March 2010...
Page 9: ...RM500SL User s Guide Version 3 4 June 2011 EC Declaration of Conformity 9...
Page 10: ...RM500SL User s Guide Version 3 4 June 2011 10...
Page 37: ...RM500SL User s Guide Version 3 4 June 2011 37...
Page 43: ...RM500SL User s Guide Version 3 4 June 2011 telecoil test 43...
Page 51: ...RM500SL User s Guide Version 3 4 June 2011 51...
Page 57: ...RM500SL User s Guide Version 3 4 June 2011 57...
Page 64: ...RM500SL User s Guide Version 3 4 June 2011 64...
Page 78: ...RM500SL User s Guide Version 3 4 June 2011 Screen tour unaided screen 78...
Page 97: ...RM500SL User s Guide Version 3 4 June 2011 97...
Page 98: ...RM500SL User s Guide Version 3 4 June 2011 98...
Page 99: ...RM500SL User s Guide Version 3 4 June 2011 99...
Page 102: ...RM500SL User s Guide Version 3 4 June 2011 102...
Page 112: ...RM500SL User s Guide Version 3 4 June 2011 112...
Page 113: ...RM500SL User s Guide Version 3 4 June 2011 113...