Auerswald COMmander Basic, Operator'S Manual

Page 1: ...Operator s Manual for the User ISDN and VoIP PBX Systems COMmander Business COMmander Basic 2 COMpact 5010 VoIP COMpact 5020 VoIP...

Page 2: ...press written permission Offenders will be subject to claims for damages All Rights Reserved Auerswald GmbH Co KG 38162 Cremlingen 2011 Warns of personal injury for example caused by haz ardous electr...

Page 3: ...aiting Caller 13 Call Somebody 14 Call an internal Telephone 14 Knock on a busy internal Telephone 14 Call an external Number 14 Request an Exchange Line Transfer of an Exchange Line Access 15 Start e...

Page 4: ...external Telephone 32 Make external Call through the PBX Call Through 33 Start a Call Through Connection 33 Forward Calls to stay reachable Call Forwarding for Subscribers 33 Forward Telephone uncond...

Page 5: ...50 Switch Configuration from external Telephone 50 Charges and Call Data 50 Create Call Allowance Account 51 Start Command for Call Data Output 51 Stop Command for Call Data Output 51 Delete individu...

Page 6: ...ties of your own Group 64 Look at the Telephone Book of the PBX 65 Copy Telephone Numbers of the PBX Telephone Book into the Telephone Book of a DECT System telephone 65 View Call Restrictor and Call...

Page 7: ...iance and conformity in the enclosed flyer Conditions of guarantee Information service The device described in this manual is made for the indicated use only If you are still not sure of the intended...

Page 8: ...usable with a professional installation and a correct configuration of the PBX and the connected network LAN Please ask your network operator about the availability of some ISDN service attributes So...

Page 9: ...s as well as up to 4 simultaneously available voice mail fax chan nels4 COMmander Basic 2 40 max 80 voice mailboxes and 40 max 80 fax boxes as well as up to 8 simultaneously available voice mail fax c...

Page 10: ...of the public exchange you will hear the acknowl edgement tone for a successful programming ISDN Telephones In order to be able to operate your ISDN telephone you will have to get familiar with its f...

Page 11: ...rmanent dial tone 425 Hz Confirmation tone 425 Hz Special tone 1 425 Hz Knocking Call Waiting 425 Hz Extension dial tone 425 Hz Busy tone 425 Hz Ringback tone 425 Hz Time in seconds Special tone 2 425...

Page 12: ...ies of your own Subscriber Port on page 63 You can only execute a pickup for an external call if the necessary call authorization mode was configured for your telephone see chap ter View and modify th...

Page 13: ...table operation too If you have an ISDN telephone or a system telephone the take a waiting call function will be executed via an existing function key or via menu e g with take call see manual of the...

Page 14: ...re stated digit order If you start an external call as described here the presentation of your calling number to your call partner will be restricted for this call Separation of private and business c...

Page 15: ...an Exchange Line Access b n g f a b r g internal telephone number Internal telephone number of the individual system telephone If you use a direct exchange line telephone for the entry is preceding t...

Page 16: ...line access number 0 external telephone number If you use a direct exchange line telephone for the entry the exchange line access number 0 is left out or short code dialling number If you use a direc...

Page 17: ...onnected every 24 hours by the Inter net Service Provider This will also cause a disconnect of the calls made at that point of time Note With the system telephones COMfortel 1100 1500 2500 2500 AB VoI...

Page 18: ...COMfort 1000 1200 2000 plus or COMfortel 1100 1500 2500 2500 AB VoIP 2500 AB the Recall on Busy is started via menu see manual of the telephone A recall is tried up to 45 minutes by the PBX If the cal...

Page 19: ...oviders Also if using a VoIP account or an analog exchange line for the external call no callback is possible Note If you do not hear any acknowledgement tone the recall request was refused by the pub...

Page 20: ...system telephone the Query is started via an existing function key or via menu e g with Call2 Query on hold or R key see manual of the tel ephone If you use an analog telephone as an internal subscri...

Page 21: ...e the finishing of the active connection is to be executed via T Net function key menu you can also use this comfortable operation see manual of the telephone The Subscriber called in a Query is busy...

Page 22: ...ely be connected to the external subscriber If he does not pick up the receiver the call falls back to the transferring person Important You can only transfer an external call to an additional call pa...

Page 23: ...e 60 seconds or if he stays busy during the whole 3 minutes your telephone as the transferring party will be called again If you pick up the receiver you will be reconnected to external call partner a...

Page 24: ...r In order to call a 3rd call partner and to transfer on ISDN telephones this function must be supported by function key or menu of the telephone see manual of the telephone Connect a 3rd Call during...

Page 25: ...ill be disconnected If the 3rd call partner is busy you will be able to put the 2nd call part ner into the Waiting Field with F 47 compare with chapter Internal Subscriber is busy Put the external Cal...

Page 26: ...you use an analog telephone as an internal subscriber telephone where you can set the starting of a three party Conference via T Net function key menu you can also use this com fortable operation see...

Page 27: ...s established after it rings once Announcement via loudspeaker only in combination with a door switch module COMmander 2TSM analog This function enables an announcement to a loudspeaker device or an a...

Page 28: ...in a call start a Query The visitor has not pressed the Door bell key When you hear your door bell ringing you are able to call the door terminal via any tele phone The connection is set right after...

Page 29: ...bscriber telephone where you can start a Query call via T Net function key menu you will also be able to use this comfortable oper ation see manual of the telephone The Door Bell rings Your Telephone...

Page 30: ...lephone used needs an authorization for the switching of relays see chapter View and modify the Properties of your own Subscriber Port on page 63 Note On the system telephone COMfort 1000 1200 2000 pl...

Page 31: ...so on If all configured emergency call subscribers are called and the alarm has not been acknowledged the alarm call will be repeated after a configurable emergency delay time 0 99 seconds up to nine...

Page 32: ...u enter a wrong code you will hear the busy tone In this case hang up the receiver and start again at the beginning Activate Alarm via internal Telephone b 8s 24 R 1 Sub Admin PIN identification numbe...

Page 33: ...If you abandon your tele phone for a longer period e g you start off on your holidays and like to avoid that the telephone always rings in vain you are able to for ward the calls to the telephone of...

Page 34: ...set see chapter View and modify the Properties of your own Subscriber Port on page 63 Do not mix up the call forwarding for subscribers and the call forward ing for external numbers see p 40 You can o...

Page 35: ...phone number Internal telephone number of the individual telephone If you use a direct exchange line telephone for the entry is preceding the telephone number or internal telephone number of the group...

Page 36: ...N telephone with DTMF signalization or a DTMF sender For forwarding external calls an internal target telephone needs at least the exchange line authorization National the external target must be reac...

Page 37: ...telephone e g the reception for further transfers if all the telephones logged in are busy Forward group on no reply If you like to make sure that some body takes the calls for one group at any time e...

Page 38: ...warding for external numbers see p 40 You can only forward exter nal calls to your mobile phone or another external connection with a call forwarding for external numbers A forwarding of internal cal...

Page 39: ...p If you use a direct exchange line telephone for the entry is preceding the telephone number or 67 r Configure with external target external telephone number Exchange line access number 0 external te...

Page 40: ...se the call forwarding is configured in the public exchange Note After a firmware update with firmware version 3 8 it is possible to set call forwarding for external telephone numbers as configura tio...

Page 41: ...l prefix MSN or local prefix analogue telephone number If a preferred exchange line was configured for a telephone and the same number is always transmitted for business calls you can sim plify the co...

Page 42: ...exception enabled MSN DDI call forwarding via the network provider Note To check whether multi path call forwarding has been enabled or disabled dial the character string 481 If multi path call forwa...

Page 43: ...ase pay attention to the fact that some telephones do not dial immediately after pressing the key sometimes delayed by 1 2 second In this case you have to start dialling in time Important A baby call...

Page 44: ...ike to release your telephone for certain persons during an activated Do Not Dis turb you can enable this with the function Call Deblocker incom ing The external telephone numbers of the corresponding...

Page 45: ...2000 plus or COMfortel 1100 1500 2500 2500 AB VoIP 2500 AB the Call Deblocker can be controlled comfortably via menu function key see manual of the telephone Important A Call Restrictor configured by...

Page 46: ...The Wake up function will be active until you switch it off Once con figured the Wake up time will be stored until you configure a different one Example You have activated the Wake up time Monday to F...

Page 47: ...day or 8 Saturday and Sunday or 9 Monday until Friday or 0 every day Configure Wake up Time and activate the Function for repetitive Wake up b 8s 32 U w your telephone User PIN time 00 23 hours 00 59...

Page 48: ...od There are three different modes to log in only incoming only outgoing incoming outgoing A subscriber which is member of several groups can be only be logged in outgoing in one single group at the s...

Page 49: ...e for the entry is preceding the telephone number or 0 log out Log in out incoming and outgoing b 8 40 1 n your telephone log in to a group internal telephone number Internal telephone number of the g...

Page 50: ...ed at the same time the configuration activated here is valid until the next switching time has been reached Configure a call allowance account With help of a call allowance account a restricted amoun...

Page 51: ...call whether the Call Allowance has been exceeded Important For this function a special authorization is necessary for the phone see chapter View and modify the Properties of your own Subscriber Port...

Page 52: ...sirens and alarm indication lights can be switched on If a called alarm subscriber picks up the receiver an announcement recorded in the PBX is played back The called partner has to acknowledge the em...

Page 53: ...cement b 8s 5531 Sub Admin PIN Activate Deactivate the Music on Hold and Announcement and listen to it b 8s 573 0 f Sub Admin PIN No Music on Hold Announcement or 1 f Announcement only or 2 f Internal...

Page 54: ...existing welcome message imme diately The announcement for text before answering may have a maximum length of 1 minute After 1 minute the recording will be stopped automatically and you will hear the...

Page 55: ...er nal telephone Note If you delete any recorded wake up announcements the default wake up announcement is automatically activated Note Depending on the length of the announcement it may take some tim...

Page 56: ...fort 2000 plus or COMfortel 1500 2500 2500 AB VoIP 2500 AB The hotel reception telephone enables various control and information functions via display and LEDs on the Xtension module An additional PC...

Page 57: ...BX are not listed in the telephone book Sending and receiving of SMS Memo scheduled call and Power Dialling Interrogation of call charges and setting of the wake up time with a function key The use of...

Page 58: ...me control Note This function will delete the existing announcement immedi ately The announcement text to be recorded may have a maximum length of 3 minutes After 3 minutes the recording will be stopp...

Page 59: ...f you use a direct exchange line telephone for the entry is preceding the telephone number Query Voice Mailbox from an internal Telephone or execute Remote Access from an external Telephone b n f s f...

Page 60: ...0 Safari as of version 5 0 USB interface in case of connection via USB port according to USB specification 1 1 or 2 0 Network controller in case of an Ethernet connection the PC has to be equipped wi...

Page 61: ...click on the field Execute in the action line Switch over Functions Functions that can do more that switching on off and have a limited selection of only some options a preselection has already been...

Page 62: ...Type in the popup menu Note The viewing of these presented pages can be restricted by the administrator The CF Status offers you an overview of the call forwardings and multi path call forwardings fo...

Page 63: ...is not released for user settings at all red colour in all configurations the setting options are coloured in grey in the column Property By clicking on the register you can switch between the differ...

Page 64: ...bers Groups Properties group selection in the list field at the top you can view the group properties and change them Note How to change the settings or which kind of information you can view on the p...

Page 65: ...COMfortel DECT 900 900C or COMfort DECT 800 Activate the telephone book entries in the right column that you like to copy into the telephone book of your COMfortel DECT 900 900C or COMfort DECT 800 I...

Page 66: ...after the wake up call has been executed If you do not like to use an entered wake up time temporarily do not delete it but deactivate it in the last column If you change existing wake up times confi...

Page 67: ...n of the visible page is marked in a colour By clicking on the corresponding headline of the column you can sort the call data as you like By selecting an existing filter you can reduce the presented...

Page 68: ...is played table to the columns being necessary for you Informa tion on the meaning of the individual columns can be learned in the online help Under COMlist Filter you can look at the available filter...

Page 69: ...ke up calls The clock may be set via the following function if necessary Protect the PBX against moisture dirt aggressive fluids or steam Should a cleaning be necessary wipe the case with a slight hum...

Page 70: ...frequency dialling telephone fax machine modem answering machine Units with a DTMF dialling must have a FLASH key so called signal key R If you pick up the receiver telephone after having plugged in a...

Page 71: ...ion here please contact your dealer or your skilled electrician Various tones in the receiver are signalling various operating modes of the PBX At the end of a programming you hear e g the acknowledge...

Page 72: ...telephone is permanently busy perhaps the Do not Disturb was activated Switch it off if this is not needed see p 44 Please check if the ringer of the telephone is deactivated Disconnect the correspond...

Page 73: ...pick up of any available telephones only for telephones within your group or not at all Busy Tone during Pick up for external Call Please check if the telephone has the necessary exchange line author...

Page 74: ...g Start external call with private exchange line access b 91r g Start external call with private exchange line access without PIN b 93p r g Start external call with project assignment b 96m r g Start...

Page 75: ...d Transfer f g F 07 f a Put the external caller into the Waiting Loop if transfer was unsuccessful Settings Alarm page 31 8s 24R 1 Activate one time alarm from an internal telephone sub admin PIN no o...

Page 76: ...ribers 61 Deactivate CF on no reply for subscribers Call Forwarding Group page 37 97n 21 n Configure CF unconditional for groups telephone number to be forwarded internal destination telephone number...

Page 77: ...this telephone on the internal destination telephone 8 191n n Configure internal Follow me from any internal telephone telephone s to be forwarded group internal destination telephone number 8 191n r...

Page 78: ...arding for the group called telephone number 97n 481 Deactivate multi path call forwar ding for the group called telephone number Change PIN page 69 99 s s s Change PIN old PIN new PIN new PIN Release...

Page 79: ...u sic on Hold mixed with announcement and listen to it sub admin PIN 8s 5734 f Activate only exter nal Music on Hold without announce ment and listen to it sub admin PIN 8s 5735 f Activate external Mu...

Page 80: ...nnouncement no 1 3 of the announcement sub admin PIN 8s 552W Delete wake up announcement no 1 3 of announcement sub admin PIN Wake up Function page 46 8s 31U w Activate one time wake up with wake up t...

Page 81: ...ber presentation 15 take over 12 transfer 22 transfer both call partners 26 transfer both calling partners 26 transfer without announcing 23 with project assignment 16 Call Allowance Account configure...

Page 82: ...phone 36 Forward Number on no Reply 41 G Group 48 log in out incoming 48 log in out incoming and outgoing 49 log in out outgoing 49 log out all members 48 Group Call Forwarding 37 Group Multi path Cal...

Page 83: ...itions of Guarantee Information Service Subscriber Call Forwarding 33 Subscriber Multi path Call Forwarding 42 Suppress number presentation from call to call 15 Switching activate alarm 32 configurati...

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