40
Register and analyse Call Charge Data
Call Allowance
If you like to have a fixed limit for call charges, you can configure a
defined amount of charge units for each subscriber. You can configure
with COMset, if the call allowance accounts are charged for all calls, pri-
vate calls, business calls, group calls (calls made as group member
logged in outgoing). The customer can modify the account for each sub-
scriber by telephone (
) or with COMtools.
To use the function „call allowance“ without restrictions, you
will need the feature „Advice of charge during the call
(AOCD)“ for your ISDN exchange line. With „Advice of charge
at the end of the call (AOCE)“ the PBX can only find out at the end of
the call, if the call allowance has been exceeded.
Please note that some providers do not transmit call charges. If such a
provider is used to make a call, a configured call charge allowance can-
not work for the corresponding call. To avoid this, the provider numbers
should be entered as restricted numbers with COMtools telephone book
and be activated for each telephone via COMset.
Least Cost Routing
The PBX enables you to call easy and without prior thinking via the
cheapest available network provider. This is called automatic Least
Cost Routing. You have to configure several options with the PC soft-
ware Soft-LCR in order to use this feature.
You can enable this feature for each individual subscriber by telephone.
This configuration can also be done by each individual subscriber
(
). If you enable the automatic LCR for a tel-
ephone, the PBX will search for each external call started by you the
cheapest provider. The provider will be dependent on the dialled
number, date and time. The provider code number will automatically be
dialled in front of the external number.
LCR does not work for a Call forwarding to external telephone
numbers.
The PBX has a permanent call charge data memory for 3000 data sets.
A call charge data set contains the following information:
왎
Number of the call partner, if presented.
왎
Exchange line and MSN used for the call.
왎
Date and time at call beginning.
왎
Call duration or ringing duration for unsuccessful calls.
왎
Charge units and call cost sum.
왎
Internal subscriber involved in the call.
왎
Internal group involved in the call.
왎
Type of call: Incoming or outgoing, business or private, successful
or unsuccessful.
왎
Project number, if assigned to the call.
The bundled software for call charge data management COMlist and a
PC connected to the PBX lets you manage, analyse and transfer call
charge data from the PBX. It is also possible to print the data directly to
a printer attached to the serial port of the PBX.
In case of a call data memory overflow you can enable the recording of
additional calls by activating the setting Overwrite the memory auto-
matically in COMset. If this is not what you want, you have to delete the
call data memory via telephone in time before no new data can be
recorded anymore (
). To know early when
this would be the case, a Special dial tone if usage of the call data
memory has exceeded % can be configured in COMset for certain
subscribers.
To avoid a fast filling of the memory (e.g. by unsuccessful calls), you
can configure in COMset which kind of calls should be recorded. The
Registration with telephone numbers can be switched off or deacti-
vate Show the private number completely the telephone numbers
of the private calls are not completely shown for privacy reasons.
Analyse Call Data with the PC Program COMlist
The PC program COMlist helps the customer to manage and analyse
the call data in the call data memory of the PBX. Installation and use of
the PC program are described in the
chapter Installation and Use of the
bundled Software on page 58 in the user manual
.
Call Data Management with external Programs
If you do not like to manage your call charge data with COMlist but like
to use your own software, you have to configure the operation mode of
the serial interface to „data exchange with external programs“ and con-
nect your PC with the PBX (
chapter Connection via serial Port (V.24) on
Direct Output to a serial Printer
If you do not like to analyse your data on the PC, but like to send the
data directly to a printer, you can directly connect a serial printer to the
serial port (
chapter Connection via serial Port (V.24) on page 31
). You
have to configure the parameters of the serial port in the printer (no
handshake, 9600 baud, 8 bit data, 1 stop bit, no parity). The output for-
mat of the headers and footers can be customized according to the
printer and customer requirements. For printing all information a line
width of 112 characters needs to be configured in the configuration pro-
gram COMset. If a smaller line width is configured, certain columns will
not be printed. The following shortcuts/IDs are used in the printouts:
*
no number presented
Ax:yyy
Call via exchange line x and MSN yyy
TNxxx
Call of subscriber xxx
I
Type of call: Incoming.
O
Type of call: Outgoing.
B
Type of call: Business.
P
Type of call: Private.
U
Type of call: Unsuccessful.
Gxxx
Call of group xxx
Pxxxxxx
Project number xxxxxx
xxxmyys
Duration xxx minutes and yy seconds
xxxxxe
xxxxx units
CF x
Call forwarding via exchange line x
UPD
Software update
S0PR
configuration via ext. S
0
port
Alarm
alarm call
Door x
Door to external call from door terminal x
If the printer is always on and you like to see the call data of the call just
finished you have to configure the serial port to operation mode „contin-
uous call data output“. If you like to remove the printer in this operation
mode from time to time without losing data, you will need the Start-/Stop
command for the „continuous call data output“ (
If the call data is printed on demand only, the operation mode of the
serial port may remain „exclusive, for configuration software only“. The
printing will start, if the customer enters the command for the call data
printing by telephone (
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Register and analyse Call Charge Data
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