Service Functions, Problem Solving
59
Process of the Remote Programming:
Open the configuration program of the PBX and select the interface
ISDN PC-controller (CAPI 2.0) in the menu under „options...interface“.
If you save an open file into the customer’s PBX click on the button
„Save“. If you like to read the data out of the PBX click on the button
„Open“. Select then „remote config.“.
Enter the administrator password of the customer’s PBX and click on
„OK“.
(For remote access with COMtools and COMlist the entry of the user
password is mandatory.)
Here you enter the remote switching and programming MSN of the
customer’s PBX. Then you confirm the dialog by clicking „OK“.
If something does not work as expected, you will find some tips to solve
a problem in this paragraph. If you already excluded an unwanted pro-
gramming or external influences, we recommend to make an auto-
matic PBX software update (see
chapter Automatic PBX Software
). The new software version may eventually solve
some problems of the PBX. The call data, wake-up times and config-
urations remain unchanged of course. Only the operation software of
the PBX will be updated.
You are hearing an unexpected Tone (Check Tones)
Various tones in the receiver are signalling various operating modes of
the PBX. The PBX is generating the following tones:
Acknowledgement tone: You will hear this tone in the programming
mode, e.g. as a signal for entering the correct password or the comple-
tion of a programming.
Internal dial tone: After taking the receiver off-hook or pressing the
FLASH- or R-Key you will hear this tone. This signals that you can start
dialling a number now. In the default factory settings, the PBX dial tone
(3 x short) is configured as an internal dial tone. If you prefer to have
another tone, you can configure the continuous or special dial tone
(
chapter You like to configure internal Dial Tones and listen to the
Result on page 37 in the user manual
External dial tone: This tone is a continuous dial tone. You will hear
this tone after having dialled the exchange line access number (Direct
exchange line telephone: After taking the receiver off-hook) as a signal
for access to the exchange line.
Ringing Tone: This tone will be generated after dialling a number or
when accepting a recall as a signal for calling a subscriber.
Busy line: This tone signals a busy line, a mistake in a programming
sequence or a missing permission (see also
Number and are Hearing the busy Tone on page 13 in the user manual
).
Call Waiting Tone: This tone is signalling another external caller trying
to reach you. It is also generated by an incoming door or alarm call.
Special dial tone: This tone instead of the internal dial tone signals an
active do-not-disturb, baby call or subscriber call forwarding service. It
also signals an almost filled call data memory. If you configured this
tone as an internal dial tone, this signalling would not be possible any-
more.
If you hear a different tone than expected and described in the program-
ming description, most often a mistake in dialling or a missing authori-
zation or permission is the reason. The following chapters will describe
examples of these situations.
To get familiar with the tones, you can listen to the tones with your
phone with the following function. If you are already listening to a tone,
you can select another tone with the digit +
#
.
Exchange Line Access Number 0 for ISDN PC-controller on internal
S
0
port (if not configured as Direct Exchange Line Telephone)
Frequent Problem Sources
Summary of Contents for COMpact 2206 USB
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