COMpact 5200/5200R/5500R - Firmware V7.2 - Advanced Information V04 07/2018
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Functions, Uses, Concepts
Groups
Groups
Membership in a group does not necessarily mean that a subscriber
receives calls sent to the group. A subscriber that is logged out takes on no
group functions. This can be especially important for employees of a support
department, who should not be available to customers around the clock, but
rather rotate in and out of the hotline.
Note:
If a group (subgroup) has been configured in the PBX as member of a
group (main group) and a subscriber is at the same time member of
these two groups, he will only be considered as a member of the main
group when a call comes in.
Subgroups (i.e. groups that have been configured as members of other
groups) are
permanently logged in as incoming
and
permanently
logged out as outgoing
.
Phones
permanently logged in
cannot
log out
of a group.
Group calls can also be placed in the waiting loop, always provided that
at least one subscriber is
logged in as incoming
. The group will be
called as soon as a subcriber who is logged in as incoming is free.
