Depending on the country, the warranty may not automatically include cost incurred
for shipping defective products for Royal Auping or its authorised distributor for
scrutiny and/or repair, nor for shipping cost of replacement or repaired product(s)
back to claimant.
Within the warranty period repair itself, however, will be free of charge, although call-
out fees can be charged dependent on the country of operation.
Since you will only be entitled to make a warranty claim on submission of the original
invoice, you must keep this invoice in a safe place. Only the original purchaser is
entitled to claim warranty. Notification of a warranty claim must be made to the
Auping dealer from whom the product was originally purchased, even if this is not in
the purchaser’s present country of residence.
The warranty period is limited to the lifetime of the first original purchaser.
Other warranty conditions
- If a part is repaired or replaced during the warranty period, the (extended) warranty
period still remaining for the entire product will apply to this part.
- Lifetime warranty on mesh or frame breakages refers to warranty on breakages in
the steel network or frame under the stipulated warranty conditions.
- Mattresses and top mattresses: since a loss of height of up to 1.5 cm here and
there as a result of body pressure is normal after one year of use, this loss of
height is not covered by the warranty. A loss of height of up to 2 cm here and there
as a result of body pressure is normal after 5 years of use. This means that
complaints about loss of height due to body pressure which are less than the above
measurements are not covered by the warranty.
- In the event of a deviation in the nominal length, width or height, mattresses and
top mattresses have a tolerance of +1 or -1 cm; deviations within this tolerance
are not covered by the warranty scheme. This method is based on the NEN-EN
1334 standard.
- The purchaser - provided that he is a natural person who is not acting in the course
of his profession or business - may claim the rights to which he is entitled under
the warranty without prejudice to his rights or claims in accordance with the law.
GB26
5729 BW:BinnenW 06-10-2011 15:32 Pagina GB26
_0B1QZ_5729 BW.pdf - pag.26
October 6, 2011
LET OP !!! Lage resolutie!
