Aurora AU2040X, User Manual

9

ENGLISH

TROUBLESHOOTING

If there is a problem with your shredder, check below for the symptoms and steps to resolve. If you 
continue to have problems, contact customer support at our Service Center 

1-800-327-8508

. 

DO 

NOT ATTEMPT TO REPAIR BY OPENING THE SHREDDER HEAD. This will completely void the 
product warranty.



The shredder does not work at all.

1)  

Make sure the unit is 

plugged in

 and that the outlet is in good working order.

2)

Overheating with extended use:

 In the event that the shredder has shred continuously 

beyond the maximum running time and overheated, the unit will automatically shut off. If this hap-
pens, 

switch the shredder Off for 50 minutes

 or longer before resuming normal operation. 

3)

  Shredders with pull-out wastebaskets feature a safety power cut off upon bin removal. Shredder will

not function unless the pull-out wastebasket is pushed in all the way and properly set back into place.

4)

  If using a plastic bag to line the wastebasket, please remove it. This may cause the shredder not to 

operate properly.

5)

  The activation sensor of the shredder is located near the center of the feed slot. Be sure to feed 

directly into the center area to activate the machine (especially applies to smaller pieces of paper 
or credit cards).

6)

  When the “Basket is Full”, the LED status indicator will indicate it needs to be emptied. While on, the 

shredder will be inoperable until the wastebasket is cleared.



The shredder runs in “Rev (Reverse)” mode but not in “Auto (On)” mode.

While in “Auto” mode, the motor will not start running until paper is inserted into the feed slot. Set 
the unit to “Auto” and insert paper to shred. The sensor that activates the shredder in Auto mode 

is located directly in the center of the slot. If the paper you are inserting is narrow, it may not be 
activating the optical sensor. It is also possible that the feed slot has become blocked with paper. 
Insert an index card or any rigid sheet of cardstock (old greeting card or folded file folder), directly 
in the center of the feed slot, while applying force to help push the jammed paper through. This will 
usually clear any paper blockage.



How to clear a paper jam in the shredder.

1)

  Switch the shredder over into Reverse (REV) mode. While in Reverse, the shredder will back up and 

loosen the jammed paper. If required, you may need to tug and remove several sheets to effectively 
clear the machine. When jammed paper is loosened or removed, switch back to the Auto-On mode 
to continue shredding. Repeat steps if needed.

2)

  With stubborn situations where the reverse function does not help, you may loosen the jammed 

paper with shredder oil (cooking oil is acceptable, nothing aerosol). Start by drizzling oil into the 
feed slot where the paper is jammed. Let it soak for about 30 minutes to completely saturate. Return 

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