Aussie 2701HGV User Manual Download

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ADSL/2+

Getting the Most out of your

Aussie Broadband ADSL Service

2Wire 2071-A

This guide is also suitable for:

•

2701HGV

•

2701HGV-W

Included:

•

Getting Connected

•

Configuring your ADSL modem

•

Common Setup Connection Difficulties

•

Filters and why they are needed

•

Internet Speeds Explained

•

DSL Troubleshooting Tips and more…

Summary of Contents for 2701HGV

Page 1: ...DSL Service 2Wire 2071 A This guide is also suitable for 2701HGV 2701HGV W Included Getting Connected Configuring your ADSL modem Common Setup Connection Difficulties Filters and why they are needed Internet Speeds Explained DSL Troubleshooting Tips and more ...

Page 2: ...2 ...

Page 3: ...DSL modem 6 ADSL Your Telephone Service 8 Common Setup Connection Difficulties 8 Internet Speed Some Basics 9 Internet Speed How to Carry out A Speed Test 9 Internet Speed What Affects It 10 DSL Troubleshooting Tips 11 Before Contacting the Helpdesk Please Carry Out the following 12 Contact Aussie Broadband 12 ...

Page 4: ...ch can be obtained by contacting us You will need to install one line filter for each device that is connected to a telephone socket Aussie Broadband recommends that a centrally located filter splitter is installed if you have More than 3 telephone devices connected to the one telephone line i e all on the same telephone number Answering machines Fax machines A home alarm system Any other device t...

Page 5: ...omputer s Ethernet adapter Connect the other end of the Ethernet cable to one of the Ethernet ports on the back of the Modem 5 Connect the power adapter to the Modem s Power Port and the other end plug into an Electrical Power Point Switch on the modem 6 Press the ON button 7 Power on your computer Congratulations You have successfully connected your 2 Wire ADSL Gateway NOTE It can take up to 5 mi...

Page 6: ... 138 then press Enter or Go 4 You be taken the modem s configuration page 5 Click the Broadband Link tab Then click Advanced Settings as indicated by the red arrow NOTE The images below are shown using Internet Explorer Your browser may appear slightly different NOTE To configure your modem you will require the Welcome Letter Aussie Broadband has mailed you ...

Page 7: ...be taken to a Link summary page This page will automatically update itself once the connection is established Congratulations You have successfully configured your 2 Wire ADSL Gateway VPI VCI 8 35 ATM Encapsulation Routed LLC ATM PVC Search Enabled Connection Type PPPoE Username Yourphonenumber adsl aussiebroadband com au Password CaSe SeNsItIvE Fig 6 1 ...

Page 8: ... cases the ADSL service will be restored at the same time as your voice service If your ADSL service gets disconnected to reconnect it may take a couple of weeks depending on the situation Aussie Broadband may also charge a reconnection fee Common Setup Connection Difficulties Your Computer Cannot Connect to the Internet If connected to modem via an Ethernet Cable Follow the instructions until you...

Page 9: ...eds in kilobytes This is important to note as it is easy to misinterpret your internet speeds based on your selected plan In simple terms 1500kbps kilobits is equivalent to 187 5KBps Kilobytes Local Network The speed displayed by your network connections e g 100Mbps for Ethernet represents the local network speed only and does not relate to your internet speed Internet Speed How to Carry out A Spe...

Page 10: ...ple tasks online at the same time The Quality of your cables and modem The cabling both to your house and inside it play a significant role in determining your internet speed If the phone lines are in good condition your internet speeds will increase Similarly the better the quality of the modem or router the faster your internet connection Hence good quality wiring and short cables should be used...

Page 11: ...s to flash after the isolation plug a known working telephone into the first phone line in to your property and check the phone line for dial tone and line noise If there is audible phone line noise this may be interfering with your ADSL service This noise will need to be checked out by your Telephone Company as they may need to repair your house wiring or wiring from the exchange to your house Ch...

Page 12: ... another working ADSL modem Look for Patterns Please take notice of what happens to your ADSL connection and at what time it occurs If your modem s DSL light flashes every day at 12 04pm this provides us with more information than the service drops out The more specific the information you provide the more readily our technicians can diagnose the fault Contact Aussie Broadband Support Hours 8am to...

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