Operating manual Ivy 2.0 945027
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15 | Help
39
15
Help
Problem
Cause
Solution
The glass window is sooty
Insufficient draft
from time to time (depending on
use) the window must be cleaned
with glass cleaner
Clarification with chimney sweeper
(poss extend chimney/measure
draft)
incorrect operation of the air control It is imperative that the air controller
is operated in accordance with the
instructions (if secondary air is closed
too far, the glass pane will become
sooty very quickly)
excessively large pieces of firewood
firewood too damp
Comply with quantity and size ac-
cording to the instructions
Operating temperature has not been
reached
Use more fuel, dry wood (< 15 % re-
sidual moisture), pay attention to air
regulation
The chimney is too small
The chimney draft is insufficient
Ask your chimney sweep to carry out
a draft measurement
Exhaust ducts and combustion
chamber sooted up
Use more fuel, dry wood (< 15 % re-
sidual moisture), pay attention to air
regulation
The stove emits a strong odor and
smokes externally
Stove-enameling phase of the var-
nish
During the first heating cycles, the
varnish hardens and smells in the
process
The stove surface is dusty/soiled
Keep the surfaces of the stove clean
Keep the floor area clean around the
stove
Flue gas escapes when stoking up
and during the heating phase
Chimney draft too low, flue pipe con-
nection leaky
Check connection points and if ne-
cessary reseal
Check chimney draft
Door opened before combusted
down to embers
Only stoke up when only embers are
present (no more visible flames)
The fire is too weak and/or goes out Air control closed (-)
Air control open (+)
Wood too damp
Are you using dry wood (< 15 % re-
sidual moisture)?
External temperature too high
(>15 °C)
The room is not warm enough
Convection air grille closed
Open convection air grille
Chimney draft too high
Clarification with chimney sweeper
(poss shorten chimney/measure
draft)
The fire burns down too quickly and
uncontrollably
Air control open (+)
Throttle combustion air supply after
the operating temperature has been
reached in the firebox (+ / -)
Seals worn
Check whether the seals on the in-
side of the door are continuous and
in working order, if necessary re-
place
Firebox door not closed properly
Close firebox door
Chimney draft too high
Clarification with chimney sweeper
(poss shorten chimney/measure
draft)
Ceramic windows become sooty
very quickly
Unsuitable wood used
Use dry unrefined wood. See inform-
ation about this in the Fuel section