38
Axess® Pro Series 3100
Owner Installation Instructions
Symptom
Possible cause
Remedy
Blank display screen.
Mains power not switched on.
Switch on mains power.
Communication cable not
connected.
Connect the communication cable.
Controls cover is lose or missing.
Install the controls cover.
Logic console displays “Drive
Disengaged”.
Hand chain is not freely hanging.
Free the hand chain.
During limit setting, pressing the
close button causing the shutter
to open.
Motor running in wrong direction.
Change the motor direction by
pressing stop button on the logic
console once.
Opener Overloads.
Shutter is locked.
Unlock the shutter.
Shutter tracks/hardware damaged.
Shutter requires service/repair by
qualifi ed technician.
Full load current settings are too
low.
Adjust the full Load current in
menu 2.1.
Shutter operates from logic
console (OPEN/CLOSE) button but
not from transmitter.
Transmitter code not stored in
memory.
Code transmitter into opener’s
memory.
Transmitters operation disabled
from the time clock.
Enable the transmitter operation in
the time clock menu.
The opener is in “Vacation Mode”.
Turn off “Vacation Mode”.
Flat battery.
Replace battery.
Shutter does not close with
transmitter.
Safety Close Mode is on.
Turn the Safety Close Mode off.
P.E. Beams not installed or not
working properly.
Make sure P.E. Beams are
operational.
Shutter will not close fully.
Shutter limit positions need to be
reset.
Reset limit positions.
Shutter will not open fully.
Shutter limit positions need to be
reset.
Reset limit positions.
Auto-Close not working.
P.E. Beam not installed.
Install P.E. Beam.
P.E. Beam or wiring faulty.
Repair P.E. Beam or replace wiring.
P.E. Beam not aligned correctly.
Re-align optics.
P.E. Beam is obstructed.
Remove obstruction from path of
P.E..
Shutter obstructed when closing.
Remove obstruction.
Auto-Close time not set.
Set Auto-Close times.
Troubleshooting