GDO-12 HIRO Installation Manual
17
Symptom
Possible cause
Remedy
The opener does not work
from the transmitter
Garage door in poor condition e.g.
springs may be broken
The opener does not have power
The battery in the transmitter is flat
The opener has been put into
“Vacation Mode”
The transmitter button is not
programmed to operate the door.
Door Code LED is flashing yet the
opener is not working.
Check the door’s operation (Section 9)
Plug a device of similar voltage (e.g. a
hairdryer) into the power point and check that
it is OK
Replace the battery (Section 7.1.2)
Turn off “Vacation Mode”
(Appendix E, Vacation Mode step E.5)
See coding transmitter procedure (Section 6.6)
Ensure the correct button on the transmitter is
being pressed.
The motor is running
but the door remains
stationary
The opener is disengaged
Re-engage the opener
(Section 5)
The transmitter range
varies or is restricted
Variations are normal depending
on conditions e.g. temperature or
external interference
The battery life is exhausted
Position of the transmitter in the motor
vehicle
See instructions for correct use of transmitter
(Section 7.1.1)
Refer to battery status (Seciton 7.1.2)
Change the position (Section 7.1)
The door reverses for no
apparent reason
This may occur occasionally from
environmental conditions such as areas
that are windy, dusty or have extreme
temperature changes.
If Safety Beams are installed they may
be partially obstructed.
Put the door into manual (Section 5, take note
of the CAUTION) and contact 1300 133 944.
Ensure the beam path is not obstructed. If
continues, contact your optional extras dealer.
The door opens but will
not close
Safety Beam (Optional Accessory) not
operating correctly
Contact your optional extras dealer for
support.
The Open (Green) LED
and Close (Blue) LED are
flashing alternatively
Opener is overloaded
Discontinue use and contact
1300 133 944 for support.
The Open (Green) LED
continues to flash
Door obstructed when opening
Clear away any obstructions and test door
opens correctly. (If door is damaged, contact a
door professional).
The Close (Blue) LED
continues to flash
Door obstructed when closing
Limits may be cleared
Clear away any obstructions and test door
closes correctly. (If door is damaged, contact
your dealer).
Remove all power sources. Wait till all lights
are out (10-15 secs), then reconnect power. If
Blue LED is flashing, limits are not set.
See Section 6 to set LIMITS.
8. Troubleshooting Guide
