16. TROUBLESHOOTING
Tests to be carried out:
• After a fall, check that the accelerator lever works properly. To do this, accelerate and
decelerate several times.
• Check from time to time that the brakes are working properly. To do this, move the electric
scooter by pushing it manually and brake suddenly to make sure it responds to the command.
• Check that all the components of the electric scooter are in place and securely fastened.
• Check the wear of the tyres.
If necessary, contact technical support on the website
www.alemobility.com
Error
Cause
The motor is not running
Solution
The motor stops while it is running
Motor overheating
Release the accelerator and wait for it to
cool
After it has been charged,
the vehicle turns itself off
The battery is damaged
The vehicle stops suddenly
while it is running
Damaged power cables
and controls
The battery does not charge or the
scooter does not turn on
Connection problems
Damaged/dead battery
Problems with the charger
The battery is dead
Charge the battery
Electrical problem
Request technical support from your
dealer
Request technical support from your
dealer
Request technical support from your
dealer
Request technical support from your
dealer
Request technical support from your
dealer
Request technical support from your
dealer
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