Avaya 1408, Installation Manual

Page 1: ... Issue 1c 09 April 2010 PARTNER Version Installation Manual IP Office Essential Edition ...

Page 2: ...and ultimately utilized by End User License types Designated System s License DS End User may install and use each copy of the Software on only one Designated Processor unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User Avaya may require the Designated Processor s to be identified by type serial number feature key location ...

Page 3: ... Changing Passwords 63 5 3 Switching Off an IP Office System 64 5 4 Rebooting an IP Office System 65 5 5 Memory Card Removal 66 5 6 Upgrading the IP Office Software 67 5 6 1 Using the Upgrade Wizard 69 5 6 2 Using an SD Card 70 5 7 Out of Building Telephone Installations COPY 71 5 7 1 DS Phones 72 5 7 2 Analog Phone Barrier Box 73 5 7 3 Rack Mounting Barrier Boxes 74 5 8 Using the External Output ...

Page 4: ...t 128 7 9 8 EXT O P Port 129 7 9 9 LAN Port 130 7 9 10 PF Port 130 7 9 11 Phone POT Port 131 7 9 12 PRI Port 132 7 9 13 RS232 DTE Port Safety Statements 8 136 8 1 Lightning Protection Hazard Symbols 137 8 2 Trunk Interface Modules 137 8 3 Further Information and Product Updates 137 8 4 Compliance with FCC Rules 138 8 5 Port Safety Classification 138 8 6 EMC Directive 139 8 7 Regulatory Instruction...

Page 5: ...PARTNER Version Installation Manual Page 5 Issue 1c 09 April 2010 IP Office Essential Edition System Overview Chapter 1 ...

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Page 7: ...R Version Quick Installation Guide Covers an out of the box installation of a system with analog trunks only and no additional configuration IP Office Essential Edition PARTNER Version Installation Manual Covers the equipment supported and the installation of that equipment IP Office Essential Edition PARTNER Version Manager Covers the system programming that can be performed using the IP Office M...

Page 8: ...TR34D phones IP500 Trunk Daughter Cards The IP500 base cards can be fitted with an IP500 trunk daughter card in order to support trunk connections IP500 Analog Trunk Card Maximum 4 This card provides 4 analog trunk connections IP500 PRI Trunk Card Maximum 1 This card provides a single PRI T1 trunk connection IP500 ATM Combination Cards Maximum 2 This card is a pre paired base and daughter card It ...

Page 9: ... control unit and external expansion modules can also be rack mounted Surge Protectors and Barrier Boxes Where the installation includes extensions in other buildings additional protective equipment is required This equipment may also be required in areas where the lightning risk is high Phones The following phones are supported on IP Office Essential Edition PARTNER Version systems ACS Refreshed ...

Page 10: ...trunks are assigned to line buttons Additional lines including non analog can be assigned by the system maintainer Buttons not assigned as intercom or line buttons can be set to other functions by the system maintainer or by system users System maintenance Users with a suitable phone 1408 1416 ETR18D or ETR34D can performs a range of personal programming tasks The users on extensions 10 and 11 can...

Page 11: ...1400 Series Phones 46 3 x DS8 Base Cards 1 x ATM Combination Card and 1 x Digital Station 16 External Expansion Module ETR Phones 18 3 x ETR6 Base Cards Analog Phones 48 4 x Phone 8 Base Cards Trunks 56 Analog Trunks 12 Using any combination of IP500 ATM4 Trunk Daughter cards mounted on the IP500 base cards or up to 2 IP500 ATM Combination Cards T1 Channels 24 1 x IP500 PRI Trunk Daughter Card mou...

Page 12: ...ssages by the voicemail system The Optional SD card slot can be used with any SD card meeting the specification below The card in this slot can be used for a number of maintenance processes SDHC minimum 4GB FAT32 format Single partition SDHC class2 FAT32 SPI SD bus SD Card Removal SD cards should never be removed while being used Though the SD card slot LEDs indicate when data is being written to ...

Page 13: ...orted on this card They are supported on an external expansion module IP500 Analog Phone Base Card The card is available in two variants supporting either 2 or 8 analog phone ports The card can be fitted with an IP500 trunk daughter card which uses the base card ports for trunk connection Maximum 4 per control unit The analog phone ports do not include a ringing capacitor Where this is a requireme...

Page 14: ...trunk daughter card which uses the base card ports for trunk connection Maximum 3 per IP500 V2 control unit Not supported by IP500 control units The analog phone ports do not include a ringing capacitor Where this is a requirement connection should be via a Master socket containing ringing capacitors If fitted with an IP500 Analog Trunk daughter card during power failure phone ports 7 and 8 are co...

Page 15: ...t be removed or changed for another type of trunk daughter card IP500 Analog Trunk Daughter Card This card allows the base card to support 4 analog loop start trunks The analog phone ports do not include a ringing capacitor Where this is a requirement connection should be via a Master socket containing ringing capacitors If fitted with an IP500 Analog Trunk daughter card during power failure phone...

Page 16: ... meter 3 3 expansion interconnect cable This cable must be used when connecting to expansion ports on the rear of a control unit Each module uses an external power supply unit supplied with the module A locale specific power cord for the PSU must be ordered separately Both types of module use an IEC60320 C13 type earthed power cord IP500 Digital Station 16 Module Provides an additional 16 DS ports...

Page 17: ...TR18D ETR 2 16 4 22 Yes Yes Yes Yes ETR34D ETR 2 32 4 38 Yes Yes Yes 1400 Series Phones 1403 1403S W DS 2 1 3 Yes Yes 1408 DS 2 6 8 Yes Yes Yes 1416 DS 2 14 16 Yes Yes Yes Analog Phones Any analog phones to be used with the system should be tested and validated by the installer before use Notes 1 ETR34 phones are limited to 2 per IP500 ETR6 base card and a maximum of 4 per system 2 The ETR phones ...

Page 18: ...puter LAN port without requiring any rewiring of the cables in between Traditional IDC Punchdown Wiring Installations Where necessary the far end RJ45 plug can be stripped from IP Office cables and wired into traditional wiring systems using punch block connectors This type of installation should be performed by an experienced wiring technician Trunk Connections The majority of IP Office trunk por...

Page 19: ...11 socketed digital station and analog phones 700047871 4m 13 2 See table below PRI Trunk Cable Connects PRI trunk ports to the line providers network termination point RJ45 to RJ45 Red 700213440 3m 9 10 Expansion Interconnect Cable Connects the control unit to expansion module RJ45 to RJ45 Blue 700213457 1m 3 3 1m 3 3 LAN Cable Connects from IP Office LAN ports to IP devices RJ45 to RJ45 Grey 700...

Page 20: ...his card during power failure extension port 8 is connected to analog trunk port 12 Emergency Only Power Failure Ports During normal IP Office operation these ports cannot be used During power failure the port is directly connected to an analog trunk port IP500 Analog Trunk Daughter Card Regardless of the IP500 card hosting it during power failure pins 4 and 5 of port 12 are connected to pins 7 an...

Page 21: ...e at the same time Connection Type Protection Device Type Requirement DS Phone Extensions Digital Station Expansion module DS ports only ITWLinx towerMAX DS 2 Supports up to 4 connections This device was previously referred to as the Avaya 146E Connection from the expansion module to the phone must be via a surge protector at each end and via the primary protection point in each building The IP Of...

Page 22: ...lied with the device The ground points on the IP Office control unit and the DS modules must be connected to a protective ground using 18AWG wire with a green and yellow sleeve Typically the IROB 2 RJ45 EQUIPMENT ports are straight through connected to the 2 RJ45 LINE ports This allows existing RJ45 structured cabling using pins 4 and 5 to be used without rewiring for up to two DS connection Howev...

Page 23: ...Barrier Box Secondary Building RJ11 Connect to PHONE POT port on the Phone module using cable supplied with the barrier box RJ45 Connect to the secondary building barrier box via primary protection in both buildings RJ11 Connect to analog phone Cable not supplied RJ45 From main building via primary protection in both buildings Center Screw Connect to main building protective ground or ground termi...

Page 24: ...ct a green yellow ground wire to the protective earth screw in the center of the Point on the back of the Barrier Box 3 The rack mounting strip has threaded M4 earthing pillars Connect the free end of the barrier box ground wire using M4 washers and nuts to the earthing pillar on that side of the rack mounting strip 4 Using 14AWG wire with green and yellow sleeve connect one of the earthing pillar...

Page 25: ...PARTNER Version Installation Manual Page 25 Issue 1c 09 April 2010 IP Office Essential Edition Installation Requirements Chapter 2 ...

Page 26: ...nance 13 o Check that there is sufficient working space for installation and future maintenance 14 o Ensure that likely activities near the system will not cause any problems e g access to and maintenance of any other equipment in the area 15 o Where ventilation holes are present on any of the IP Office units those holes should not be covered or blocked 16 o The surface must be flat horizontal for...

Page 27: ...nd rear of all modules for cable access and feature key dongle connection Allow a minimum clearance of 90mm 3 5 inches Additional Clearance Care should be taken to ensure that the positioning of the modules does not interrupt air flow and other factors that may affect environmental requirements This is especially important on IP500 and IP500 V2 control units which have ventilation slots at the sid...

Page 28: ...ition 2 2 1 IP500 and IP500 V2 Control Units When wall mounted a clearance of 500mm is required on all sides The ventilation slots on the rear and sides should not be covered or blocked 2 2 2 IP500 Expansion Modules The dimensions below are applicable to all IP500 external expansion modules ...

Page 29: ...l units can be wall mounted if not using any external expansion modules An IP500 wall mounting kit is required in addition to suitable wall fixings IP500 Wall Mounting Kit SAP Code 700430150 This kit must be used when wall mounting an IP500 or IP500 V2 control unit Additional 4 5mm fixings suitable for the wall type are required A clearance of 500mm around the control unit is required ...

Page 30: ...ividual IP Office units are still applicable inside the rack cabinet IP500 Rack Mounting Kit IP500 Rack Mounting Kit SAP 700429202 This kit contains all the components required for the rack mounting of a single IP500 V2 control unit IP500 control unit or IP500 external expansion module This includes screws for fixing of the brackets to the module bolts for securing the module in the rack and cable...

Page 31: ...PARTNER Version Installation Manual Page 31 Issue 1c 09 April 2010 IP Office Essential Edition IP Office Administration Software Chapter 3 ...

Page 32: ...of an IP Office system Its can report the available resources and components within the system and details of calls in progress Details of the number of alarms are recorded and the time date of the most recent alarms When required for diagnostics escalation SSA is able to take a snap shot image of the IP Office system s status including a copy of its current configuration Use of SSA requires an IP...

Page 33: ...ows PC Requirements This should meet the requirements of the administrator applications being installed The specification below are the minimum requirements for IP Office Manager If other applications are to be installed on the PC then their individual requirements should also be meet Requirement Minimum Recommended Processor 600MHz Pentium or AMD Opteron AMD Athlon64 AMD Athlon XP 800MHz Pentium ...

Page 34: ...indow will display the installation files for the administration suite 3 Double click on setup exe 4 Select the language you want to use for the installation process This does not affect the language used by Manager when running Click Next 5 Select who should be able to run the Admin Suite applications Click Next 6 If required select the destination to which the applications should be installed We...

Page 35: ...ress from the network Requirements o IP Office Administration PC A Windows PC with the IP Office Administrator Application suite installed o LAN Cable Direct Connection to a Defaulted IP Office Control Unit 1 The default address for an IP Office control unit LAN port is 192 168 42 1 255 255 255 0 2 Connect the LAN cable from the PCs LAN port the LAN port on the IP Office control unit 3 Check that ...

Page 36: ...t when Manager is started it will automatically scan the network for IP Office systems If this does not happen select File Open Configuration from the menu bar 4 If only one IP Office system is detected Manager will attempt to login to that system If no IP Office system or multiple systems are detected the Select IP Office window appears The default name used for a newly installed IP Office contro...

Page 37: ...art Programs IP Office System Status or if Manager is also installed and is running select File Advanced System Status Start a web browse and enter the IP address of the control unit Select the link for the System Status Application 2 Once System Status has started it will request the details of the IP Office system to which you want it to connect Control Unit IP Address Enter the IP address of th...

Page 38: ...ies of Monitor traces to resolve support issues Requirements o IP Office Administration PC A Windows PC with the IP Office Administrator Application suite installed o LAN Cable 1 Select Start Programs IP Office Monitor 2 If System Monitor has been run before it will attempt to connect with the system which it monitored previously If otherwise or you want to monitor a different system use the steps...

Page 39: ...PARTNER Version Installation Manual Page 39 Issue 1c 09 April 2010 IP Office Essential Edition Installation Chapter 4 ...

Page 40: ... Tools suitable for crimping a cable spade o If wall mounting drills and tools for wall mounting fixtures Additional Parts Required In addition to orderable IP Office equipment the following items will be required o 14AWG Solid copper wire for ground connection of control units and expansion modules o Cable sleeve matching local regulator requirements for ground wires Typically green for a functio...

Page 41: ... and no additional configuration IP Office Essential Edition PARTNER Version Installation Manual Covers the equipment supported and the installation of that equipment IP Office Essential Edition PARTNER Version Manager Covers the system programming that can be performed using the IP Office Manager application IP Office Essential Edition PARTNER Version Phone Based Administration Manual Covers the ...

Page 42: ... Report any errors or omissions to the equipment supplier 3 o Retain All Packaging and Documentation While unpacking the equipment retain all the packaging material Fault returns are accepted only if repackaged in the original packaging If performing a staged installation the original packaging will also assist when repacking equipment to be moved to the final install site 4 o Ensure that Anti Sta...

Page 43: ...lot the card must be Avaya SD Feature Key card The card must be correctly formatted see Format IP Office SD card 1 Note This process can take up to 20 minutes depending on the PC Once started it is recommended that the process is not interrupted 2 Insert the SD card into a reader slot on the Manager computer 3 Using Manager select File Advanced Recreate IP Office SD Card 4 Select IP Office Partner...

Page 44: ...ules to include This allows the creation of a configuration prior to installation of system For IP500 V2 control units the configuration file can be placed onto the System SD card before it is installed into the system For other IP Office control units the configuration can be uploaded using Manager after initial installation of the system The configuration created must match the physical equipmen...

Page 45: ...Unit Warnings Correct anti static protection steps should be taken before handling circuit boards Cards must never be added or removed from the control unit while it has power connected General Notes Cards can be fitted in any order into any available slots The only exception is the IP500 4 Port Expansion card which can only be installed in right hand slot 4 It is recommended that cards are fitted...

Page 46: ...unk Daughter Card 1 Check that correct cards have been supplied 2 Ensure that you are wearing an anti static wrist strap connected to a suitable ground point 3 On the base card identify the position of 3 holes for the plastic pillars for the IP500 card These are along the same edge as the card connector 4 Fit the stand off pillars to the IP500 base card 5 If there is a clip on metal shield over th...

Page 47: ... an IP500 Card 1 Check that there is no power to the control unit 2 Using a flat bladed screwdriver remove the cover from the slot on the front of the control unit that will be used for each card being installed This cover is no longer required but should be retained until installation has been completed 3 Allowing the card to rest against the bottom of the slot begin sliding it into the control u...

Page 48: ...tal requirements for an IP Office Essential Edition PARTNER Version system the following additional requirements apply when wall mounting a unit The wall surface must be vertical flat and vibration free A minimum clearance of 500mm 19 7 inches is required on all sides The unit must be orientated as shown when mounted That is with the base card slots facing right when viewed from in front of the un...

Page 49: ...PARTNER Version Installation Manual Page 49 Issue 1c 09 April 2010 IP Office Essential Edition Installation Wall Mounting ...

Page 50: ...consideration should be given to installing the equipment in an environment compatible with the maximum ambient temperature Tma specified by the manufacturer Operating Temperature 0 C 32 F to 40 C 104 F Operating Humidity 10 to 95 non condensing 3 Reduced Air Flow Installation of the equipment in a rack should be such that the amount of air flow required for safe operation of the equipment is not ...

Page 51: ...PARTNER Version Installation Manual Page 51 Issue 1c 09 April 2010 IP Office Essential Edition Installation Rack Mounting ...

Page 52: ...ble must be used when connecting to expansion ports on the rear of a control unit Installation Requirements o Installation space either on or under the existing IP Office control unit o Switched power outlet socket o Available EXPANSION port on the control unit o Connections of a protective ground Tools Required o Manager PC o Tools for rack mounting optional Parts and Equipment Required o Externa...

Page 53: ...sion modules should not be attached to a control unit that has power 2 If the IP Office system is being installed in a rack attach the rack mounting kit to the expansion module 3 Attach the external expansion module s power supply but do not switch power on 4 Connect the expansion interconnect cable from the module s EXPANSION port to the EXPANSION port 1 on the control unit ...

Page 54: ...lowing situations On any Digital Station or Phones external expansion module connected to an extension located in another building Refer to Out of Building Telephone Installations In the Republic of South Africa on all Analog Trunk external expansion modules ATM16 and on any control units containing an analog trunk cards ATM4 ATM4U Tools Required o M4 Cross Head Screwdriver o Tools suitable for cr...

Page 55: ...5 seconds LED9 on each base card fitted with a trunk daughter card will also flash every 5 seconds 7 The control unit will then begin upgrading the external expansion modules This will be indicated by the red center LED on each module flashing red The process is completed when the LED changes to steady green 8 If a configuration file is already present on the System SD card it is loaded by the IP ...

Page 56: ...m shutdown IP500 Analog Phone No status LEDs are used for analog phone extensions IP500 Digital Station Green On Phone detected IP500 Combination LEDs 1 to 6 Green On Phone detected Trunk Daughter Card LEDs Trunk Daughter Card LEDs 9 to 12 Usage All cards LED 9 is used for daughter card status Red On Error Red Slow Flash Initializing Red Flash every 5 seconds Card okay Red Fast Flash System shutdo...

Page 57: ... Connect any Avaya digital phones to the appropriate DS ports When the IP500 V2 control unit is started after loading its own firmware and the firmware for its external expansion modules it will upload the appropriate firmware to the digital phones Avaya H323 phones do not need to be connected at this stage They will go through a firmware upgrade process when connected to an IP500 V2 system that i...

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Page 59: ...PARTNER Version Installation Manual Page 59 Issue 1c 09 April 2010 IP Office Essential Edition Additional Processes Chapter 5 ...

Page 60: ...Additional Processes This section covers the following additional installation processes Switching Off an IP Office System Rebooting an IP Office System Memory Card Removal Upgrading the IP Office Software Out of Building Extensions Using the External Output Port Reset Button Usage AUX Button Usage ...

Page 61: ...ated by a comma Export Export the licenses to a CSV file Only if exportable licenses are present on the system For each license key entered the following information is displayed Key This is the 32 character license string Type Information field not editable If the Key is recognized the name of the feature it licenses is shown in this field If Invalid is displayed it indicates that the Key has not...

Page 62: ...as changes to the configuration or equipment The administration password can only be changed by an administrator Change administrator password 1 From the Manager home page select Change Remote Administration Password A log in dialog is displayed 2 Provide login detail and enter Administrator case sensitive as your password The change dialog is displayed 3 Make required changes and click OK System ...

Page 63: ...eckbox 3 You will be prompted for log in details 4 Select the shutdown mode If Indefinite is used the system can only be restarted by having its power switched off and then on again If a Timed shutdown is selected the IP Office will reboot after the set time has elapsed System Shutdown Using System Status 1 Start System Status and access the status output of IP Office 2 In the navigation panel sel...

Page 64: ...When Free Send the configuration and reboot the IP Office when there are no calls in progress This mode can be combined with the Call Barring options Timed The same as When Free but waits for a specific time after which it then wait for there to be no calls in progress The time is specified by the Reboot Time This mode can be combined with the Call Barring options Reboot Time This setting is used ...

Page 65: ...Using IP Office Manager select File Advanced Memory Card Commands Shutdown 2 In the Select IP Office dialog select the IP Office system containing the memory card 3 Click OK 4 At the back of the control unit confirm that the memory card LED is off 5 The card can now be removed in order to perform the necessary maintenance actions Card Reinsertion Reinserting a card into a system that is already sw...

Page 66: ...ion modules Upgrading pre Level 2 1 Systems For IP Office Systems with software Level 2 0 or earlier the upgrade procedure must be done from a PC with a fixed IP address on the same subnet and LAN segment as the IP Office Multi Stage Upgrades Due to the need to adjust internal memory allocation and configuration storage for some upgrades the control unit may need to perform multi stage upgrade pro...

Page 67: ...de The UpgradeWiz is started and scans for IP Office modules using the Unit Broadcast address Adjust this address and click Refresh if the expected control units are not shown 2 The current version of each IP Office bin file held in the control units memory is shown That is regardless of whether that bin file is currently being used by any module in the system 3 In the Available column Manager ind...

Page 68: ...1c 09 April 2010 IP Office Essential Edition 7 Following the upgrade check that the upgrade wizard now shows that the selected units and modules have upgraded It may be necessary to select Refresh to update the information in the upgrade wizard display ...

Page 69: ...vaya com Upgrade Licenses Some upgrades may require entry of upgrade licenses WARNING These processes will cause the IP Office system to be restarted disconnecting any current calls and services in progress There are a number of ways in which this can be done Method Description Location Software Files Embedded Voicemail Prompts Using Manager Using IP Office Manager the contents of the card are com...

Page 70: ...expansion module DS ports only ITWLinx towerMAX DS 2 Supports up to 4 connections This device was previously referred to as the Avaya 146E Connection from the expansion module to the phone must be via a surge protector at each end and via the primary protection point in each building The IP Office expansion module and control unit and IROB devices must be connected to the protective ground point i...

Page 71: ...ot be used for extensions that are external to the main building The protection device should be installed as per the instructions supplied with the device The ground points on the IP Office control unit and the DS modules must be connected to a protective ground using 18AWG wire with a green and yellow sleeve Typically the IROBs 2 RJ45 EQUIPMENT ports are straight through connected to the 2 RJ45 ...

Page 72: ...n Phone V1 modules Main Building Barrier Box Secondary Building RJ11 Connect to PHONE POT port on the Phone module using cable supplied with the barrier box RJ45 Connect to the secondary building barrier box via primary protection in both buildings RJ11 Connect to analog phone Cable not supplied RJ45 From main building via primary protection in both buildings Center Screw Connect to main building ...

Page 73: ...ove and discard this wire Connect a green yellow ground wire to the protective earth screw in the center of the Point on the back of the Barrier Box 3 The rack mounting strip has threaded M4 earthing pillars Connect the other end of the barrier box ground wire using M4 washers and nuts to the earthing pillar on that side of the rack mounting strip 4 Using 14AWG wire with green and yellow sleeve co...

Page 74: ...en and Relay Pulse State Switch 1 Switch 2 Closed 39 42 Open 40 43 Pulse 41 44 5 8 1 Port Connection These ports are found on the rear of all IP Office control units They are used for connection to external switching relays The port uses a standard 3 5mm stereo jack plug for connection The IP Office is able to open high resistance close low resistance or pulse close for 5 seconds and then open two...

Page 75: ...Orange Reboot When Free Reboot when free with new incoming outgoing call barring A reboot using the reset button is recorded in the Audit Trail 10 to 30 Flashing orange Erase Configuration Immediate Reboot Erase the configuration alarm log and audit trail Immediate reboot without waiting for active calls to end 30 to 40 Red Erase All Erase configuration alarm log and core software Over 40 Flashing...

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Page 77: ...PARTNER Version Installation Manual Page 77 Issue 1c 09 April 2010 IP Office Essential Edition SD Card Management Chapter 6 ...

Page 78: ... will generate a default configuration file Once each day approximately between 00 00 and 00 30 the IP Office will copy the current configuration running in its RAM memory to the primary folder on the card Configuration changes made using IP Office Manager are first written to the copy of the configuration file on the card and then merged with the configuration running in the IP Office system s RA...

Page 79: ...y the files in the backup folder on the System SD card to the primary folder on the card and restart the IP Office system 6 Copy Copy all the files on the System SD card to the Optional SD card 90 Upgrade Binaries Copy software files in the primary folder on the Optional SD card to the primary folder on the System SD card and then restart the IP Office system 5 Upgrade Configuration Copy the confi...

Page 80: ...Card command to load the IP Office folders and files onto the card from the Manager PC Format rules SDHC minimum 4GB FAT32 format Single partition SDHC class2 FAT32 SPI SD bus SD Card Folders The System SD card contains the following folders primary Contains the firmware files for the IP Office control unit external expansion modules and supported phones The folder can also contain music on hold f...

Page 81: ...used all other file operations including embedded voicemail if being used The following apply if the IP500 V2 boots using software other than that in its System SD primary folder An alarm will be shown in the System Status Application It will also generate an alarm if the card in any slot is not compatible These alarms are also output as SNMP Syslog or email alarms The IP Office Manager Select IP ...

Page 82: ...omplete you can use the Recreate IP Office SD Card command to load the IP Office folders and files onto the card from the Manager PC Format rules SDHC minimum 4GB FAT32 format Single partition SDHC class2 FAT32 SPI SD bus WARNING Avaya supplied SD cards should not be formatted using any other method than the format commands within IP Office Manager and IP Office System Status Application Formattin...

Page 83: ...nding on the PC Once started it is recommended that the process is not interrupted 2 Insert the SD card into a reader slot on the Manager computer 3 Using Manager select File Advanced Recreate IP Office SD Card 4 Select IP Office Partner Version This selection will affect how the IP Office Essential Edition PARTNER Version system operates when defaulted with this card present in its System SD card...

Page 84: ...nt 2 From the Select IP Office dialog tick the box beside the IP Office Essential Edition PARTNER Version system you want to work with 3 The file contents of the memory cards are displayed 4 Select File Backup System Files The contents of the primary folder on the System SD card will be copied to the backup folder This process takes approximately 6 minutes Using the System Status Application 1 Sta...

Page 85: ...s takes approximately 6 minutes When the process has been completed the IP Office system will be restarted Using the System Status Application 1 Start System Status and access the IP Office s status output 2 In the navigation panel select System 3 At the bottom of the screen select Restore System Files The contents of the backup folder on the System SD card will be copied to the primary folder The...

Page 86: ... PARTNER Version system you want to work with 3 The file contents of the memory cards are displayed 4 Select File Copy System Card The contents of the System SD card will be copied to the Optional SD card This process at least 90 minutes and can take much longer Using the System Status Application 1 Start System Status and access the IP Office s status output 2 In the navigation panel select Syste...

Page 87: ... the Optional SD Card File Using IP Office Manager 1 Using Manager main menu select File Advanced Embedded File Management 2 From the Select IP Office dialog tick the box beside the IP Office Essential Edition PARTNER Version system you want to work with 3 The file contents of the memory cards are displayed 4 Select File Upgrade Configuration The configuration file config cfg and licenses file key...

Page 88: ...ialog tick the box beside the IP Office Essential Edition PARTNER Version system you want to work with 3 The file contents of the memory cards are displayed 4 Select File Upgrade Binaries The software files all files in the folder except the configuration file config cfg and licenses file keys txt in the primary folder on the Optional SD card are copied to the primary folder on the System SD card ...

Page 89: ...vaya com Upgrade Licenses Some upgrades may require entry of upgrade licenses WARNING These processes will cause the IP Office system to be restarted disconnecting any current calls and services in progress There are a number of ways in which this can be done Method Description Location Software Files Embedded Voicemail Prompts Using Manager Using IP Office Manager the contents of the card are com...

Page 90: ...0 minutes 6 5 2 Upgrading the SD Card Locally The following process can be used if you have physical access to the IP500 V2 control unit This method be used with a timed reboot allowing the card upgrade to be done during normal operation hours followed by a reboot outside of normal operation hours If the card is being used for embedded voicemail that service is not available while the card is shut...

Page 91: ...he IP Office system to be restarted Copying Software Files from the Optional SD Card Using IP Office Manager 1 Using Manager main menu select File Advanced Embedded File Management 2 From the Select IP Office dialog tick the box beside the IP Office Essential Edition PARTNER Version system you want to work with 3 The file contents of the memory cards are displayed 4 Select File Upgrade Binaries Th...

Page 92: ... in IP406 V2 control units 6 6 1 Card Shutdown Before a memory card is removed from an IP Office Essential Edition PARTNER Version system that is running the card should be shutdown Removing a memory card while the system is running may cause file corruption Shutting down the memory card disables all services provided by the card including embedded voicemail Features licensed by the memory card wi...

Page 93: ... This is not a polite shutdown any users calls and services in operation will be stopped System Shutdown Using Manager 1 Using IP Office Manager select File Advanced System Shutdown 2 Using the Select IP Office menu select the system to be shutdown by activating its checkbox 3 You will be prompted for log in details 4 Select the shutdown mode If Indefinite is used the system can only be restarted ...

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Page 95: ...PARTNER Version Installation Manual Page 95 Issue 1c 09 April 2010 IP Office Essential Edition System Component Details Chapter 7 ...

Page 96: ...mail Channels Maximum 6 3 unlicensed Additional ports enabled by addition of licenses Locales Supported in all IP Office locales Software Level IP Office core software level 6 0 minimum Bin file ip500v2 bin Power Supply Internal power supply unit Mounting Free standing rack mounted requires IP500 Rack Mounting Kit or wall mounted requires IP500 Wall Mounting Kit Dimensions Width 445mm 17 5 Depth 3...

Page 97: ...endent switches controlled by the IP Office INPUT AC power input port LAN RJ45 socket With the WAN port forms a managed layer 3 Ethernet switch The ports are full duplex 10 100Mbps auto sensing MDI crossover ports Optional SD Used for the Optional SD card The LED is used in the same way as for the System SD see below RESET This switch is used to restart the IP Office optionally erasing the configu...

Page 98: ...s and to provide embedded voicemail if required By default the card can be used for 2 ports of embedded voicemail Additional ports up to a maximum of 6 can be enabled by the addition of licenses The voicemail mailbox message and prompt capacity is limited to 15 hours regardless of the card capacity WARNING These cards should only be formatted using IP Office Manager or IP Office System Status Appl...

Page 99: ...supported on this card They are supported on an external expansion module IP500 Analog Phone Base Card The card is available in two variants supporting either 2 or 8 analog phone ports The card can be fitted with an IP500 trunk daughter card which uses the base card ports for trunk connection Maximum 4 per control unit The analog phone ports do not include a ringing capacitor Where this is a requi...

Page 100: ... trunk daughter card which uses the base card ports for trunk connection Maximum 3 per IP500 V2 control unit Not supported by IP500 control units The analog phone ports do not include a ringing capacitor Where this is a requirement connection should be via a Master socket containing ringing capacitors If fitted with an IP500 Analog Trunk daughter card during power failure phone ports 7 and 8 are c...

Page 101: ...s are used for analog phone extensions LED1 is used for base card status Red On Error Red Slow Flash Initializing Red Flash every 5 seconds Card okay Red Fast Flash System shutdown Optional Trunk Card Ports Ports 9 to 12 The card can be fitted with one of the following trunk daughter cards The trunk daughter card then uses ports 9 to 12 on the base card for its trunk connections IP500 Analog Trunk...

Page 102: ... every 5 seconds Card okay Red Fast Flash System shutdown Optional Trunk Card Ports 9 to 12 The card can be fitted with one of the following trunk daughter cards The trunk daughter card then uses ports 9 to 12 on the base card for its trunk connections IP500 Analog Trunk Card IP500 PRI Trunk Card LED use depends daughter card type fitted LED 9 is used for daughter card status Red On Error Red Slow...

Page 103: ...sh every 5 seconds Card okay Red Fast Flash System shutdown EF Ports 7 to 8 If fitted with an IP500 Trunk Daughter card during power failure both these ports are connected to analog trunk port 12 Supports ICLID modes DTMFA DTMFC DTMFD FSK and UK20 REN 2 1 for external bell device Off Hook current 25mA Ring Voltage 40V Intended for connection to two wire analog phones the ports do not include a rin...

Page 104: ...PARTNER Version Installation Manual Page 104 Issue 1c 09 April 2010 IP Office Essential Edition Name Description SAP Code IPO IP500 V2 EXTN CARD ETR6 IPO IP500 V2 EXTN CARD ETR6 700476039 ...

Page 105: ...wn Analog Extensions Ports 7 to 8 Supports ICLID modes DTMFA DTMFC DTMFD FSK and UK20 REN 2 1 for external bell device Off Hook current 25mA Ring Voltage 40V Intended for connection to two wire analog phones the ports do not include a ringing capacitor For connection to 4 wire analog phones connection should be via a master socket with ringing capacitors During power failure extension port 8 is co...

Page 106: ...or changed for another type of trunk daughter card IP500 Analog Trunk Daughter Card This card allows the base card to support 4 analog loop start trunks The analog phone ports do not include a ringing capacitor Where this is a requirement connection should be via a Master socket containing ringing capacitors If fitted with an IP500 Analog Trunk daughter card during power failure phone port 8 is co...

Page 107: ...echo cancellation default 16ms Selectable to Off 8 16 32 64 and 128 milliseconds Power Failure Port Regardless of the IP500 card hosting it during power failure pins 4 and 5 of port 12 are connected to pins 7 and 8 In addition when fitted to an IP500 Analog Phone 8 base card during power failure extension port 8 is connected to the analog trunk port 12 Maximum 3 Daughter Card Ports 9 12 The LEDs f...

Page 108: ...sical trunk connection is via ports 9 of the host IP500 base card Port 11 can be used as test points for connection of test and monitoring equipment for the adjacent port Maximum 1 Daughter Card Ports 9 12 The LEDs for ports 9 to 12 of the IP500 base card are used as follows Off No trunk present Green on Trunk present Green flashing Trunk in use Red Green Fast Flash port 9 or Green Fast Flash port...

Page 109: ...d with a blue 1 meter 3 3 expansion interconnect cable This cable must be used when connecting to expansion ports on the rear of a control unit Each module uses an external power supply unit supplied with the module A locale specific power cord for the PSU must be ordered separately Both types of module use an IEC60320 C13 type earthed power cord IP500 Digital Station 16 Module Provides an additio...

Page 110: ...ware level 2 1 31 minimum Bin file nadcpV2 bin Included Power supply unit see below and Expansion Interconnect cable Power Supply The module is supplied with a Earthed 3 Pin 60W external power supply module The PSU has an integral power cord for connection to the module s DC I P socket A locale specific IEC60320 C13 power cord for the external PSU is required but is not supplied with the module Mo...

Page 111: ...d for direct connection to an Expansion port on an IP Office control unit using the Expansion Interconnect cable supplied with the module Protective Ground point Use of a protective ground is required for all installations see Grounding Earthing Where the module is connected to analog extensions in another building an IP Office Phone Barrier Box V2 101V is required at both ends see Lightning Prote...

Page 112: ... Bin file dvpots bin Included Power supply unit see below and Expansion Interconnect cable Power Supply The module is supplied with a Earthed 3 Pin 60W external power supply unit The PSU has an integral power cord for connection to the module s DC I P socket A locale specific IEC60320 C13 power cord for the external PSU is required but is not supplied with the module Mounting The module is designe...

Page 113: ...building extension the connection must be made via additional IP Office Barrier Boxes in addition to the buildings primary protection The module must also be connected to a protective ground Protective Ground point Use of a protective ground is required for all installations see Grounding Earthing Where the module is connected to analog extensions in another building an IP Office Phone Barrier Box...

Page 114: ...t is required 7 6 2 IP500 Rack Mounting Kit IP500 Rack Mounting Kit SAP 700429202 This kit contains all the components required for the rack mounting of a single IP500 V2 control unit IP500 control unit or IP500 external expansion module This includes screws for fixing of the brackets to the module bolts for securing the module in the rack and cable tidy brackets 7 6 3 Barrier Box Rack Mounting Ki...

Page 115: ...D ETR 2 16 4 22 Yes Yes Yes Yes ETR34D ETR 2 32 4 38 Yes Yes Yes 1400 Series Phones 1403 1403S W DS 2 1 3 Yes Yes 1408 DS 2 6 8 Yes Yes Yes 1416 DS 2 14 16 Yes Yes Yes Analog Phones Any analog phones to be used with the system should be tested and validated by the installer before use Notes 1 ETR34 phones are limited to 2 per IP500 ETR6 base card and a maximum of 4 per system 2 The ETR phones supp...

Page 116: ...e A button twice to exit the Avaya menu The Avaya menu provides options that allow you to customize phone settings select the display language view network information and log out Redial Press Redial to dial the last number you dialed Hold Press Hold to put the active call on hold Conference Press Conference to add another party to an existing call Transfer Press Transfer to transfer a call to ano...

Page 117: ...he A button twice to exit the Avaya menu The Avaya menu provides options that allow you to customize phone settings select the display language view network information and log out Redial Press Redial to dial the last number you dialed Hold Press Hold to put the active call on hold Conference Press Conference to add another party to an existing call Transfer Press Transfer to transfer a call to an...

Page 118: ...ce to exit the Avaya menu The Avaya menu provides options that allow you to customize phone settings select the display language view network information and log out Redial Press Redial to dial the last number you dialed Hold Press Hold to put the active call on hold Conference Press Conference to add another party to an existing call Transfer Press Transfer to transfer a call to another number Dr...

Page 119: ...nes 7 7 4 ETR6 ETR6D This phone is only supported by an ETR6 card All Refresh and Euro Style variants of the phone are supported ETR6 Non display variant ETR6D Display variant Feature ETR34 ETR34D Programmable Buttons with Lights 4 4 Programmable Buttons without Lights 0 0 Intercom Buttons 2 2 Display No Yes Speakerphone Yes Yes ...

Page 120: ...ETR18D can be used for user programming When used as extension 10 or 11 it can also be used for system programming An additional analog device using the same extension number can be connected via the ETR phone s Aux socket ETR18 Non display variant ETR18 D Display variant Feature ETR18 ETR18D Programmable Buttons with Lights 16 16 Programmable Buttons without Lights 4 4 Intercom Buttons 2 2 Displa...

Page 121: ...PARTNER Version Installation Manual Page 121 Issue 1c 09 April 2010 IP Office Essential Edition System Component Details Telephones ...

Page 122: ...4 ETR34D phones with a maximum of 2 on any ETR 6 base card The ETR34D can be used for user programming When used as extension 10 or 11 it can also be used for system programming An additional analog device using the same extension number can be connected via the ETR phone s Aux socket ETR34D Display variant Feature ETR34 ETR34D Programmable Buttons with Lights 32 32 Programmable Buttons without Li...

Page 123: ...tal conditions This phone is no longer available from Avaya and has been superseded by the 3920 7 7 8 3920 The Avaya 3920 is a single station DECT phone wireless telephone The base station connects to an ETR port Coverage area depends on building construction and environmental conditions The bottom 8 buttons are used as 2 fixed intercom buttons and 6 line or programmable buttons Fixed Function Key...

Page 124: ...ngle 1416 Up to three 1416 telephones with BM32s are supported ie 6 BM32s Item Part number BM32 BUTTON MODULE 700415573 Accessories 1600 SERIES BM32 CABLE REPLACEMENT 700415581 1600 SERIES BM32 BOND BRIDGE REPLACEMENT 700415599 1616 BM32 PLASTIC LABEL COVERS 20 REPLACEMENT 700415672 1600 SERIES BM32 FLIP STAND REPLACEMENT 700432800 Paper Labels 1616 BM32 PAPER DESI LABELS PACKAGE OF 50 LABELS 8 5 ...

Page 125: ...System SD card provides 2 ports of embedded voicemail This type of license can be used to add additional ports up to the maximum of 6 SIP Trunk Channels By default the system supports 3 SIP channels These licenses can be added to enable additional channels up to the maximum of 20 IPO LIC SIP TRNK RFA 1 202967 IPO LIC SIP TRNK RFA 5 202968 IPO LIC SIP TRNK RFA 10 202969 IPO LIC SIP TRNK RFA 20 2029...

Page 126: ...vaya guidance On expansion modules not used EF Emergency power failure ports found on the ETR6 base card ETR Only supported on IP500 V2 control unit running in Partner Version mode EXPANSION Used for interconnection of external expansions modules and control units EXT O P Used to control external relay systems The port provides two switchable on off and pulse controls Used for connection of functi...

Page 127: ...io In Right Channel Input impedance 10k channel Maximum a c signal 200mV rms 7 9 3 DC I P Port Found on all IP Office control units and expansion modules Used for connection from the external power supply unit supplied with the control unit or module No other type of power supply unit should be used with the module or module unless specifically indicated by Avaya Power cords must not be attached t...

Page 128: ...rent control unit The connection between these ports should only be done using an Avaya Expansion Interconnect Cable No other cable type should be used Expansion Interconnect Cable The Expansion Interconnect cable is used to link expansion ports between the control unit and external expansion module Supply One cable is normally supplied with each external expansion module Part number 1m 3 3 Blue c...

Page 129: ...esistance 0 7 ohms Short circuit current 1A Reverse circuit current capacity 1 4A Ensure that pins 1 and 2 are always at a positive voltage with respect to pin 3 3 5mm stereo audio jack plugs are frequently sold as pre wired sealed modules It may be necessary to use a multi meter to determine the wiring connections from an available plug Typically 3 common to both relays is the cable screen 7 9 9 ...

Page 130: ...to the IP Office 500ATM Combination card and the IP Office 500 ETR 6 base card Any phones connected to these ports should be clearly labeled as power fail extensions in accordance with the appropriate national and local regulatory requirements PF Pin Description 1 Not used 2 Pin 2 is internally connected to pin 5 via a ringer capacitor 3 Not used 4 Ring 5 Tip 6 Pin 6 is internally connected to pin...

Page 131: ...phone extensions IP Office Phone DS Port Pin Description Pin Port 1 Not used 2 Not used 1 3 Not used 2 4 Signal 1 3 5 Signal 2 4 6 Not used 5 7 Not used 6 8 Not used Part Number 700047871 7 9 12 PRI Port These ports are used for connection to PRI trunk services PRI Trunk Cable This cable is used to connect from trunk ports to the line providers network termination equipment If that equipment does ...

Page 132: ...re this for operation via a PC serial port as follows Bits per second 38 400 Parity None Flow Control None Data bits 8 Stop Bits 1 PC Settings Emulation TTY DTE Cables These cables are used for system maintenance and diagnostics under Avaya guidance They can also be used for connection of RS232 serial terminal adaptor equipment to the IP Office control unit The cable required depends on the IP Off...

Page 133: ...PARTNER Version Installation Manual Page 133 Issue 1c 09 April 2010 IP Office Essential Edition System Component Details Physical Ports ...

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Page 135: ...PARTNER Version Installation Manual Page 135 Issue 1c 09 April 2010 IP Office Essential Edition Safety Statements Chapter 8 ...

Page 136: ... follow 1 Check the lightning protectors at the trunk cable entry point to the building housing the Avaya IP Office paying special attention to the lightning protection grounding Report any problems in writing to the telephone company 2 Equipment that is designed to be connected using internal wiring is typically not lightning protected Hence Avaya IP Office extension cabling must not leave the bu...

Page 137: ... programming or using your system call the Helpline or your Avaya representative Consultation charges may apply Outside the USA If you need assistance when installing programming or using your system contact your Avaya representative URL http support avaya com 8 4 Compliance with FCC Rules Transmit and Receive Gain Settings for PRI T1 and Analog Ports The Gain settings are password controlled for ...

Page 138: ... EMC Directive CISPR 22 1993 including A1 A2 AS NZ 3548 1995 ROW WARNING This is a class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures Federal Communications Commission FCC This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rul...

Page 139: ...ust be through a USOC RJ48C Connection to the Analog Trunk facilities must be through a USOC RJ45S Notification to the Telephone Companies Before connecting this equipment you or your equipment supplier must notify your local telephone company s business office of the telephone number or numbers you will be using with this equipment The facility interface codes FIC for 1 544 Mbps digital connectio...

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Page 141: ...uilding 70 Connector phone 18 RJ11 18 Control unit 96 grounding 54 Copy SD Card 86 Create Configuration 44 D Daughter cards analog trunk 15 106 107 PRI trunk 108 PRI U trunk 15 106 trunk 15 106 DCI I P Port 127 DECT 41 Default password 62 Digital station card 102 Documentation 41 DS IROB 71 Phone 71 E Earthing 24 50 EMC Cautions Canadian Department of Communications 138 EMC Caution for China 138 F...

Page 142: ...audio 126 BRI 126 Cable requirement 132 DC I P 126 DCI I P 127 digital 99 Door 74 DS 110 126 DTE Settings 132 expansion 126 EXT O P 74 126 LAN 126 PF 126 Phone POT 126 130 PRI 126 RJ45 99 RS232 DTE 126 132 Safety Classification 138 USB 126 WAN 126 Power cord 8 supplies 8 Preassigned features 10 PRI channels 106 Protective equipment 54 R Rack mounting 50 Reliable earthing 50 Remote administration 6...

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Page 144: ... or amendments to the detailed specifications at its discretion The publication of information in this document does not imply freedom from patent or other protective rights of Avaya or others All trademarks identified by the or are registered trademarks or trademarks respectively of Avaya Inc All other trademarks are the property of their respective owners This document contains proprietary infor...