Avaya 3616 Series, Installation And Configuration Manual

Page 1: ...Avaya 3616 3626 Wireless IP Telephone Installation and Configuration Guide 555 301 107 Issue 3 Part Number 72 9278 02 Revision C May 2004 ...

Page 2: ...r it could result in a variety of losses to your company including but not limited to human data privacy intellectual property material assets financial resources labor costs and or legal costs Your Responsibility for Your Company s Telecommunications Security The final responsibility for securing both this system and its networked equipment rests with you an Avaya customer s system administrator ...

Page 3: ...e 6 System Diagram 8 System Components 9 3 The 3616 3626 Wireless IP Telephone 11 Specifications 11 The Display 12 4 Avaya Call Server Configuration 14 Configuring a Standalone Station 14 Configuring an Associated Station 14 5 3616 26 Wireless IP Telephone Configuration 15 Opening and Using the Admin Menu 15 User defined Preferences 23 6 License Management 25 Requirements 25 Configuration Process ...

Page 4: ...Menu 31 9 Testing a Wireless Telephone 32 10 Certifying the 3616 26 Wireless IP Telephones 33 Site Certification 33 Site Survey Mode 33 Solving Coverage Issues 35 11 Software Maintenance 36 Upgrading Wireless Telephones 36 12 Troubleshooting Wireless Telephone Problems 38 Access Point Problems 38 Configuration Problems 38 Wireless Telephone Status Messages 39 ...

Page 5: ... the most up to date Avaya documentation go to http www avaya com support If you have questions about or problems with the 3616 3626 Wireless IP Telephone that you cannot resolve after reading this document contact Avaya Technical Support at 1 800 242 2121 USA only or your local authorized Avaya dealer Icons and Conventions This manual uses the following icons and conventions Caution Follow these ...

Page 6: ...oduct with both 40 bit and 128 bit encryption WEP increases the security of the wireless LAN to a level similar to a wired Ethernet LAN IP multicast addresses are used by the NetLink i640 Wireless Telephone Push to Talk PTT feature This requires that multicasting be enabled on the subnet used for the NetLink Wireless Telephones SVP Server and Telephony Gateways Routers are typically configured wit...

Page 7: ...eless Telephone to ensure that it is associated with the Wireless LAN has the appropriate software and is registered to the Avaya Call Server See License Management for detailed instructions for loading software onto Wireless Telephones The Avaya Voice Priority Processor and all access points must be on the same subnet ...

Page 8: ...llowing diagram shows the components residing on a network with the Avaya Call Server access points APs and wireless LAN Ethernet Switched Hub Avaya Voice Priority Processor Ethernet switch Wireless POS Wireless Telephones access point Avaya IP Phones Avaya Call Server PSTN or PBX access point Ethernet cable Phone cable ...

Page 9: ...ts are transmitted efficiently and with minimum or no delay SVP is fully compliant with the IEEE 802 11 and 802 11b standards The Avaya Voice Priority Processor is an Ethernet LAN appliance that works with the AP to provide QoS on the wireless LAN All packets to and from the 3616 26 Wireless IP Telephones pass through the Avaya Voice Priority Processor and are encapsulated for prioritization as th...

Page 10: ... a single Ethernet switch should be thoroughly tested to ensure any quality issues are detected Note that the 3616 26 Wireless IP Telephones cannot roam from one subnet to another If routers and multiple subnets are in use the Wireless Telephones must only use access points attached to a single subnet or be powered off and back on to switch to a different subnet Avaya IP Phone The wired LAN desk s...

Page 11: ...dio QoS SpectraLink Voice Priority SVP Wireless security Wired Equivalent Privacy WEP 40bit and 128bit FCC certification Part 15 247 Management DHCP TFTP Voice encoding G 711 G 729a ab VoIP Protocols CCMS Transmit power 100 mW peak 10 mW average Display 2 x 16 character alphanumeric plus line and status indicators 3616 Dimensions 5 5 x 2 0 x 0 9 3626 Dimensions 5 9 x 2 2 x 1 0 3616 Weight 4 2 ounc...

Page 12: ...hen the Wireless Telephone is off hook will be passed directly to the Wireless Telephone display The Wireless Telephone will emulate the 4606 display handling Certain characters may be used by the Avaya Call Server that are not implemented in the Wireless Telephone such as definable and special characters In the CCMS environment the softkeys and the MENU key are unavailable Press the FCN key while...

Page 13: ... the audible and vibrating ringer on the Wireless Telephone will follow the cadence provided by the Avaya Call Server Audio Features The Avaya IP Phone Model 4606 speakerphone features will not be made available on the Wireless Telephone Line Indicators The line indicators on the Wireless Telephone will convert to a solid or flashing number to mimic the LEDs next to Line keys on the Avaya 4606 Not...

Page 14: ... an Associated Station To configure a 3616 26 Wireless Telephone as an associated station you must add a station on the Avaya Call Server for the 3616 26 Wireless Telephone and then associate that station with a desk station To administer an associated station on the Avaya Call Server for a Wireless Telephone 1 From the Avaya Call Server administration software add a new station 2 Set Type to 4606...

Page 15: ... Wireless Telephone powered OFF simultaneously press and hold the Power On Start Call and Power Off End Call keys 2 After hearing two beeps release the Power On Start Call key then release the Power Off End Call key The first option on the Admin menu displays If an admin password has been set the display will require its entry before opening the Admin menu If no password is set the display will pr...

Page 16: ...s There are two modes in which the Wireless Telephone can operate DHCP enabled or Static IP Select the mode for operation from the IP Address menu Use DHCP will use Dynamic Host Configuration Protocol to assign an IP address each time the Wireless Telephone is turned on If DHCP is enabled the Wireless Telephone also receives all other IP address configurations from the DHCP server Static IP allows...

Page 17: ...n this is simply the IP address of the NetLink OAI Gateway If DHCP is being used the Wireless Telephone will try the DHCP option 152 Default Gateway and Subnet Mask used to identify subnets when using a complex network which includes routers Both of these must be configured not set to 0 0 0 0 or 255 255 255 255 for the Wireless Telephone to contact any network components on a different subnet They...

Page 18: ... feature allows the Wireless Telephone to use only the ESSID established at first learn at all subsequent power ons This ESSID is retained by the Wireless Telephone until the ESSID option is reselected Learn Always allows the Wireless Telephone to automatically learn the ESSID at each power on or loss of contact with the wireless LAN out of range This may be useful if the Wireless Telephone will b...

Page 19: ...ory defaults During configuration press Right Arrow to skip this mode Site Survey Mode Site Survey Mode is used to check the signal strength from access points When you select Site Survey Mode the Wireless Telephone will remain in this mode until it is powered off During configuration press Right Arrow to skip this mode See Certifying the 3616 26 Wireless IP Telephone Section 7 for more informatio...

Page 20: ... WEP Off or WEP On Key Information Press the right arrow key to scroll through the options Default Key Enter the key specified for use by the Wireless Telephones This will be 1 through 4 Key Length Select either 40 bit or 128 bit depending on the key length specified for use at this location Key 1 4 Scroll to the key option that corresponds to the Default Key that was entered above Press 0 and ent...

Page 21: ...to display alphanumeric messages on the WT display and take input from the WT keypad Refer to the Open Application Interface OAI Specification Version 1 2 documentation for information about administering the OAI Gateway and the services it can provide If you have an OAI Gateway installed in your system OAI may be optionally enabled in each WT You may select whether the WT should attempt to connec...

Page 22: ... displays press Right Arrow to move on to the next character Repeat for each digit letter of the password 3 Press END to save the entry and return to the menu Press FCN to abort and return to the menu without saving any changes If you press END with no entry the password is erased and the display will not require it before displaying the Admin menu Ext Each 3616 26 Wireless Telephone must have an ...

Page 23: ...Zero selects or changes item FCN returns to previous menu level Power Off End Call exits menus Standby menu item 2nd Level 3rd Level Ring Type Telephone ring Normal Ring Vibrator Ring Vib Norm Auxiliary ring 1 Normal Ring Vibrator Ring Vib Norm Auxiliary Ring 2 Normal Ring Vibrator Ring Vib Norm High Noise Normal High Severe Current IP Addr Call Server IP Call Server Port Push to Talk Channel Enab...

Page 24: ... a loud environment or you may find it difficult to be heard on your Wireless Telephone Current IP Address displays the IP address currently assigned to the Wireless Telephone The IP address is not set here it is merely displayed Call Server IP displays the IP address of the Avaya Call Server with which the Wireless Telephone is registered Call Server Port displays the UDP port number used when re...

Page 25: ...st 3616 26 Wireless IP Telephone IP software from http www spectralink com service software php 2 Load the latest version of the 3616 26 Wireless IP Telephone code and place it on the TFTP Server and ensure the TFTP Server is started The three files that are needed must be named slnk_cfg cfg pd11ccc bin and phintl24 bin 3 If statically assigning IP addresses ensure that the IP Address TFTP Server ...

Page 26: ...th the new firmware 8 After code has been downloaded for the first time the Wireless Telephone will ask for an extension and password Once these have been entered the phone will register with the Avaya Call Server For future software upgrades simply update the files that are stored on the TFTP Server Each time the Wireless Telephone is powered up it will check with the TFTP Server to ensure it has...

Page 27: ...ss subnet mask default gateway and other critical network configuration information DHCP servers centrally manage such configuration data and are configured by network administrators with settings that are appropriate for a given network environment The Wireless Telephone will use the following DHCP options if DHCP use is enabled Option Meaning 1 Subnet Mask 3 Default Gateway 6 DNS Server 15 Domai...

Page 28: ...in the current extension After a new extension is entered press to continue The Wireless Telephone will then display Password OK A new password can be entered at this time or if the key is pressed the Wireless Telephone will continue with its current password After a new password is entered press to continue Extension Error If the Call Server or all Call Servers if there are more than one does not...

Page 29: ... dropped If the user does not want to override the existing extension either enter a different extension and password or simply power off the Wireless Telephone If two Wireless Telephones are assigned to the same extension the Avaya Call Server will not properly resolve the registration conflict due to the presence of the Avaya Voice Priority Processor Both Wireless Telephones may fail to operate ...

Page 30: ...Wireless Telephone is associated with a desk station the button features administered for the desk station are assigned to the remaining FCN keys The keypad mapping for each 3616 26 Wireless IP Telephone is administered through the Avaya Call Server administration software for example Avaya MultiVantage Configuration Manager Programmable keys are accessed by pressing the LINE or FCN key on the Wir...

Page 31: ...aining function key sequences show the features that have been programmed in the Call Server with whatever abbreviations the program uses for those features These features automatically appear on the Wireless Telephone display when the programming is done and the Wireless Telephone is powered off and back on there is no separate programming action to set this up The Function Menu will show an aste...

Page 32: ...ear 2 Press the Power On Start Call key The extension number should be replaced by information from the Avaya Call Server and you should hear dial tone Place a call and listen to the audio quality End the call by pressing the Power Off End Call key 3 Place a call to the Wireless Telephone and verify ring answer clear transmit and clear receive audio 4 Press the Power On Start Call key 5 Use the FC...

Page 33: ...ya engineer The coverage test will also require you to put the Wireless Telephone in Site Survey mode and walk the entire coverage area to verify all access points The installation is not complete until these certification steps have been performed Do not hand out Wireless Telephones at a site that has not been certified Site Survey Mode Test signal strength in the covered area by performing a Sit...

Page 34: ...ormation to detect overlaps or conflicts in access point signaling XXX1 ZZ XXX2 ZZ XXX3 ZZ XXX4 ZZ Chnl XXX1 through XXX4 are the last four digits of the access points MAC address ZZ is the channel number that the access point is using Note any areas that have access points that are in contention for the same channel It is preferable that no overlaps exist anywhere in your facility If that is not ...

Page 35: ... in the Basic Rate set sometimes referred to as required rates are indicated by a b following the rate number The Supported and Basic data rate s should be the same on all APs as is appropriate for your environment Solving Coverage Issues Coverage issues are best resolved by adding and or relocating APs Overlap issues may be resolved by reassigning channels to the APs or by relocating the APs ...

Page 36: ...hone is turned on If there is any discrepancy the Wireless Telephone immediately begins to download the update Normal Download Messages When the Wireless Telephone is powered on it displays a series of messages indicating that it is searching for new software checking the versions and downloading The normal message progression is Message Description Checking Code Wireless Telephone is contacting t...

Page 37: ... of the files x The file number which was being downloaded yy is an error code describing the particular failure Possible error codes are 01 TFTP server did not find the requested file 02 Access violation reported from TFTP server 07 TFTP server reported No such user error Check the TFTP server configuration 81 File put into memory did not CRC The Wireless Telephone will attempt to download the fi...

Page 38: ... of a particular AP may be filled If this happens the user will hear three chirps from the Wireless Telephone The user can wait until another user terminates a call or move within range of another AP and try the call again If a user is on a call and moves into an area where capacity is full the system attempts to find another AP Due to range limitations this may be the same as moving out of range ...

Page 39: ...ill persists contact Avaya Technical Support and report the error Bad Config Some needed configuration parameter has not been set Check all required Wireless Telephone configuration parameters for valid settings Bad ESSID The Wireless Telephone is configured for static ESSID as opposed to Learn once or Learn always and no ESS ID has been entered Enter an ESSID in the configuration settings or chan...

Page 40: ...he TFTP server with software that is correct for the phone model DHCP Error 1 4 DHCP Error 1 The Wireless Telephone cannot locate a DHCP server It will try every 4 seconds until a server is located DHCP Error 2 The Wireless Telephone has not received a response from the server for a request to an IP address It will retry until a server is found DHCP Error 3 The server refuses to lease the Wireless...

Page 41: ... but may eventually report the error int error 0F Power cycle the phone Erasing Memory Wireless Telephone has determined that a download should occur and is erasing the current software from memory None When the progress bar fills the display line the erase operation is complete Extension Error Displayed for 5 seconds when all of the Call Servers contacted indicate that they do not recognize the c...

Page 42: ...ll APs No Call Server IP or No Call Server when apparently valid IP but no response to the GRQ RRQ process The No Call Server message may include an error indication Wireless Telephone can t locate the Avaya Call Server IP address configuration of the Avaya Call Server is wrong or missing No Host IP The Wireless Telephone is configured for static IP as opposed to use DHCP and no valid host IP addr...

Page 43: ...estart Report this problem to the system administrator if it keeps happening No SVP Server Wireless Telephone can t locate Avaya Voice Priority Processor IP address configuration of Avaya Voice Priority Processor is wrong or missing Avaya Voice Priority Processor is not working Check error status screen on Avaya Voice Priority Processor No LAN connection at the Avaya Voice Priority Processor Verif...

Page 44: ...urred in the Avaya Call Server If this condition persists contact the Avaya system administrator System Locked with Busy Tone Avaya Voice Priority Processor is locked Try call again later system has been locked for maintenance TFTP ERROR x yy A failure has occurred during a TFTP software download x The file number which was being downloaded yy is an error code describing the particular failure Pos...

Page 45: ...tion several times and failed None The Wireless Telephone is waiting for a specified period of time before attempting that operation again Wrong Code Type Internal consistency check failure Assure that the license type is set to 9 and that the slnk_cfg cfg file indicates the proper code is pd11ccc bin Wrong Set Type The set type administered on the Call Server disagrees with the set type for the W...

Page 46: ... Download messages Failure or Recover 37 Normal 36 Erasing memory 36 High noise option 24 OAI On Off 21 Obstructions 38 Out of range 38 Preferences user defined 23 Push to talk 24 Regulatory Domain 19 Restore Defaults 19 Ring type 24 Signal strength 33 Site Certification 33 Site Survey 19 33 Status messages 39 Status messages 42 Support 5 Switched Hub description 10 Transmission obstructions 38 Up...