Avaya 3735, User Manual

Page 1: ...Using Avaya 3735 DECT handsets connected to Avaya Aura Communication Manager and IP Office Release 4 7 1 Issue 1 August 2019 ...

Page 2: ...SE TERMS AVAILABLE ON THE AVAYA WEBSITE HTTPS SUPPORT AVAYA COM LICENSEINFO UNDER THE LINK AVAYA SOFTWARE LICENSE TERMS Avaya Products OR SUCH SUCCESSOR SITE AS DESIGNATED BY AVAYA ARE APPLICABLE TO ANYONE WHO DOWNLOADS USES AND OR INSTALLS AVAYA SOFTWARE PURCHASED FROM AVAYA INC ANY AVAYA AFFILIATE OR AN AVAYA CHANNEL PARTNER AS APPLICABLE UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AVAYA CHANN...

Page 3: ...CTLY FROM THE THIRD PARTY SUPPLIER AN AVAYA CHANNEL PARTNER S HOSTING OF AVAYA PRODUCTS MUST BE AUTHORIZED IN WRITING BY AVAYA AND IF THOSE HOSTED PRODUCTS USE OR EMBED CERTAIN THIRD PARTY SOFTWARE INCLUDING BUT NOT LIMITED TO MICROSOFT SOFTWARE OR CODECS THE AVAYA CHANNEL PARTNER IS REQUIRED TO INDEPENDENTLY OBTAIN ANY APPLICABLE LICENSE AGREEMENTS AT THE AVAYA CHANNEL PARTNER S EXPENSE DIRECTLY ...

Page 4: ...ful of the following while installing the equipment Please only use the connecting cables power cord and AC adapters shipped with the equipment or specified by Avaya to be used with the equipment If you use any other equipment it may cause failures malfunctioning or fire Power cords shipped with this equipment must not be used with any other equipment In case the above guidelines are not followed ...

Page 5: ...he device near water Do not use the device during a lightning storm Do not report a gas leak while in the vicinity of the leak Trademarks The trademarks logos and service marks Marks displayed in this site the Documentation Hosted Service s and product s provided by Avaya are the registered or unregistered Marks of Avaya its affiliates its licensors its suppliers or other third parties Users are n...

Page 6: ...Chapter 4 Basic operation 39 Switching the handset on 39 Switching the handset off 39 Log in or out of a shared phone 39 Logging onto a handset 40 Logging off a handset 40 Turning the audible signal on or off 40 Locking and unlocking the keypad 41 Locking and unlocking the keypad in idle mode 41 Locking and unlocking the keypad during a call 41 Locking and Unlocking the handset 42 Muting ringtone ...

Page 7: ...2 Subscribing handset in DECT system 53 Unsubscribing the system 54 Renaming the system 54 Setting priority 54 Defining handset actions when placed in charger and in call 55 Defining handset actions when placed in charger and not in call 55 Chapter 6 Menu operation 57 Managing incoming calls 57 Incoming call 57 Answering a call 57 Declining a call 57 Ending a call 58 Declining a call with a predef...

Page 8: ...r with the headset button 77 Dialing using a pre programmed number 77 Dialing a number from the call list 77 Dialing last called number with the headset number 78 Managing contacts 78 Contacts 78 Managing shortcuts 82 Shortcuts 82 Managing My favorites 84 Adding to My favorites 84 Editing My favorites 85 Deleting My favorites 85 Managing messages 85 Message List 85 Inbox 86 Sent messages 90 Receiv...

Page 9: ...ering settings 115 Alarm settings 116 Other settings 116 Chapter 8 Maintenance 118 Maintenance 118 Maintenance of Batteries 118 Easy Replacement of Handset 119 Attach the hinge type clip 121 Attach the swivel type clip 121 Attach cover for no clip 122 Chapter 9 Energy efficiency 123 Chapter 10 Related Resources 124 Documentation 124 Appendix A Safety Precautions 125 Safe operation 125 Regulatory C...

Page 10: ...Battery 128 Glossary 129 Contents August 2019 Using 3735 DECT handsets with Communication Manager and IP Office 10 Comments on this document infodev avaya com ...

Page 11: ...e product features and capabilities Change history Issue Date Summary of changes Release 4 7 1 Issue 1 July 2019 Updated Contacts on page 28 Updated Calling a contact from the central phone book on page 75 Added Central phonebook on page 81 August 2019 Using 3735 DECT handsets with Communication Manager and IP Office 11 Comments on this document infodev avaya com ...

Page 12: ...quired The Avaya 3735 DECT handset streamlines maintenance or administration and can easily be adapted to fit the changing needs of large and diversified organizations 3735 DECT handset has the following rich features Color display Telephony Messaging Bluetooth The two available models of the handset are 3735 DECT handset 3735 DECT handset Alarm Related links 3735 DECT handset physical layout on p...

Page 13: ...epending on the model of handset the button can be used as a push button alarm or can be configured as a PTT button 2 Earpiece speaker 3 Volume button up N A Increases the speaker volume 4 Volume button down N A Decreases the speaker volume Table continues 3735 DECT handset physical layout August 2019 Using 3735 DECT handsets with Communication Manager and IP Office 13 Comments on this document in...

Page 14: ...e key can also be programmed for shortcuts 9 Voicemail access N A Gives a quick access to the handset Voicemail This is a system dependent feature 10 Key lock and Upper and Lower case N A Used for Locking the keypad in combination with the soft key Lock Switching between upper or lower case and digits 11 Microphone 12 Space N A Adds space between text 13 Sound off key N A Used to Turning on or off...

Page 15: ... The plastic cover parts are made of durable PC ABS material Antenna The antenna is integrated inside the handset Loudspeaker The handset has a separate loudspeaker for the alerting and hands free function The loudspeaker is located on the back side of the handset Microphone The microphone is located on the front bottom side of the handset Clip There are two different belt clip options to the hand...

Page 16: ...ty Vibrator Headset connector Loudspeaking function 3 Programmable Soft keys 9 Programmable Hot keys Profiles System profiles Shared phone Contacts 250 contacts Central phonebook Company phonebook 1000 contacts Downloadable languages Multifunction button Table continues Avaya 3735 DECT handset overview August 2019 Using 3735 DECT handsets with Communication Manager and IP Office 16 Comments on thi...

Page 17: ...restrictions Bluetooth Telephony Push to Talk PTT Procedure call Voicemail access Microphone on off during call Five predefined emergency numbers Messaging Mini messaging 12 characters Data Send Colored messaging Interactive messaging Data with prefix Table continues Functions August 2019 Using 3735 DECT handsets with Communication Manager and IP Office 17 Comments on this document infodev avaya c...

Page 18: ... Desktop programmer Charging rack Battery pack charger Carrying case Belt Clip hinge type swivel type Security cord Headset with microphone on boom Headset with microphone on cable Bluetooth headset Avaya 3735 DECT handset overview August 2019 Using 3735 DECT handsets with Communication Manager and IP Office 18 Comments on this document infodev avaya com ...

Page 19: ...g several handsets Synchronizing parameters Downloading software The built in power supply can charge up to six handsets Battery pack charger The battery pack charger is used for charging up to six spare batteries 373x Accessories Belt Clips The two belt clip options are Hinge type clip The clip on the back of the handset is used to fasten the handset to a belt or similar The clip can also be chan...

Page 20: ...ion In order to achieve optimal audio quality with the different headset types it is recommended to select the corresponding headset profile See Changing the headset profile on page 47 Icons and text in the display All functions and settings available to the user are shown as icons and text in the display The icons and text in the display indicate functions and settings to which you have access Th...

Page 21: ...sible when a menu screen has more than six menus or if the complete text in a message cannot be displayed on the screen simultaneously Icons Icon Name Description Signal strength This icon is visible in the upper left corner The number of bars shown on display depends on the signal strength Full battery This icon is displayed in upper right corner Low battery warning This icon is shown when the ba...

Page 22: ...en there are voicemails The icon remains until voicemail has been listened to This icon is displayed in the message inbox when there are voicemails The icon remains until voicemail has been listened to Read message Also known as Read Interactive message this icon in front of a message shows that this message once has been read Sent message This icon is displayed when a message is delivered to its ...

Page 23: ...TT calls in the call list or missed calls Note The icon is added when a PTT invitation is managed as a call only Missed call This icon is added to all missed calls in the call list Missed call This icon indicates missed calls in the status bar WinPDM Device Manager communication This icon is visible when handset is communicating with WinPDM or Device Manager via advanced charger This icon is also ...

Page 24: ... Contains call lists call time and call services Call services is configured in the WinPDM or Device Manager The asterisk denotes system dependency Connections Contains Bluetooth connection Headset selection System selection and In charger selection Settings Contains personal handset settings such as changing the ring volume selecting language Shortcuts Contains shortcuts for Soft keys Hot keys Na...

Page 25: ...y default a shortcut to the Inbox and Down is a shortcut to Call contact During a call the volume can be increased or decreased by pressing up and down on the navigation key Sound off key A long press on the key in idle mode changes between ring signal on or off At incoming call a short press on the key silences the ring signal During a call a long press on the key changes between microphone on or...

Page 26: ...on which key that is pressed is dependent on where in the list the contact appears A Hot key can be programmed to give access to frequently used functions such as dialling a specific handset number a shortcut on the menu or sending an SMS Multifunction The button is used as a shortcut to functions long or double press modes By default it is not used but can be defined by the user of the handset If...

Page 27: ... PTT Group 1 example PTT Group 10 example Visible if defined in the WinPDM Device Manager Time of call Edit number Save number Send message Delete Delete all Deactivate Lunch Meeting Trip Vacation Out Absence 1 Absence 2 Absence 3 Absence 4 Absence Divert calls Internal External No reply When busy Call Back August 2019 Using 3735 DECT handsets with Communication Manager and IP Office 27 Comments o...

Page 28: ...umber Other number Ring signal Name Work number Mobile number Other number Ring signal Selected directory Enterprise Enterprise freq User Group freq Group Tip When adding or editing a number in a contact a variable or the character U in the Work Mobile Other number field can be added that allows the user to enter one or more additional numerical characters before calling the number Menu Tree Augus...

Page 29: ... Call back PTT Ring signal Message alert 1 Message alert 7 Beep This example profile does not have all applicable settings Volume Message alert Profiles August 2019 Using 3735 DECT handsets with Communication Manager and IP Office 29 Comments on this document infodev avaya com ...

Page 30: ...e Delete all Back Edit More Back Send Clear Back Enter number Delete Delete all View Forward More Close Enter text Delete Call no in text Save number More Back Delete Delete all Call no in text Visible if the number consists of minimum 3 digits Menu Tree August 2019 Using 3735 DECT handsets with Communication Manager and IP Office 30 Comments on this document infodev avaya com ...

Page 31: ...Enter number field to allow the user to enter one or more additional numerical characters before calling the number Add new Back Name Phone call Send data Send message My favorites August 2019 Using 3735 DECT handsets with Communication Manager and IP Office 31 Comments on this document infodev avaya com ...

Page 32: ...e Change profile Open a menu Call absence Services Edit alarm data Call PTT group Enter number Enter number Profile A example Main menu Calls Connections Contacts Messaging Services Profiles Settings Absence Call services On Off Function Value Control question On Off Visible if defined in Win PDM Device Manager Not applicable for 3735 Advanced Menu Tree August 2019 Using 3735 DECT handsets with Co...

Page 33: ... U can be added to the Enter number field that allows the user to enter additional numerical character s before calling the number Shortcuts August 2019 Using 3735 DECT handsets with Communication Manager and IP Office 33 Comments on this document infodev avaya com ...

Page 34: ...y System A example No action Loudspeaking End call No action Change profile Switch off Logout Message absence Profile A example It is not possible to unsubcribe a protected system via the System menu Unsubcribtion of the system must be made via the Admin menu or the DECT system Sound off Menu Tree August 2019 Using 3735 DECT handsets with Communication Manager and IP Office 34 Comments on this doc...

Page 35: ...h mm Information Black Normal Power save Normal Inverted Normal Bold Internal call External call Callback PTT Auto phone lock Change PIN code On On in charger Off On On if silent Off Click Tone Silent On On except calls Off Normal Large Edit alarm data System dependent feature Priority call Auto lock time Auto key unlock Black also in call Call key Sound Alerts Locks Display Time Date Answering Me...

Page 36: ... functions are always provided and others may be made available by the administrator via the WinPDM Device manager To use a function navigate the In Call menu to highlight the required function and then press the More soft key Menu Tree August 2019 Using 3735 DECT handsets with Communication Manager and IP Office 36 Comments on this document infodev avaya com ...

Page 37: ...back Call waiting DTMF DECT info General purpose 1 10 Inbox Write new message Unsent Sent Call Phonebook access Cancel Call Phonebook access Cancel Link System Location info DECT Location info In call August 2019 Using 3735 DECT handsets with Communication Manager and IP Office 37 Comments on this document infodev avaya com ...

Page 38: ...des the default In Call functions up to 10 extra system specific codes or general purposes can be defined Customizing the menu tree The menu tree can be customized by hiding some of the functions that are available but not in use The functions that can be hidden are defined in the WinPDM Menu Tree August 2019 Using 3735 DECT handsets with Communication Manager and IP Office 38 Comments on this doc...

Page 39: ...Procedure 1 Press and hold the On hook and On Off key The system displays the Switch off window 2 To confirm press Yes If a handset is shared and one of the users logs off the shared handset the lock that prevents the handset from unauthorized use is deactivated Log in or out of a shared phone Note The shared phone functionality is applicable in IP DECT systems only August 2019 Using 3735 DECT han...

Page 40: ...s Yes 2 Enter User ID and password 3 Press Login The user will be automatically logged out from a previously used handset Logging off a handset Procedure 1 Press and hold the On hook and On Off key The system displays the Logout window 2 Press Yes If a phone is shared and one of the users logs off the shared phone the lock that prevents the handset from unauthorized use is deactivated Turning the ...

Page 41: ...d during a call 3 To unlock the keypad press the Key lock and Upper and Lower case key The system displays the message Unlock 4 Press the Yes soft key Note You can answer an incoming call or press an alarm button when the keypad is locked If the WinPDM or Device Manager has an emergency call configured you can make an emergency call when the keypad is locked Locking and unlocking the keypad during...

Page 42: ...sk The handset can be protected from unauthorized use If this function is activated a PIN code must be entered for example to switch on the handset to answer an incoming call etc The default phone lock code 0000 can be changed to any 4 8 digit personalized code If a phone is shared and one of the users logs off the shared phone the lock that prevents the handset from unauthorized use is deactivate...

Page 43: ...the handset ringtone on an incoming call or message The call is not hung up when the ringtone is muted If the call is unanswered it will revert to voicemail if the handset has been configured for voicemail Procedure Press the Sound off key or the Mute button while the handset is ringing Muting ringtone for incoming call or message August 2019 Using 3735 DECT handsets with Communication Manager and...

Page 44: ... of the Bluetooth headset Transfer audio to or from Bluetooth headset during a call using the menu in the cordless handset Increase or decrease the volume of the Bluetooth headset using the volume buttons on the headset Wearing a Bluetooth headset For optimal performance wear the Bluetooth headset and the handset on the same side of your body You can achieve the best audio quality in the headset w...

Page 45: ...Connections 3 Select Bluetooth 4 Select Enable The system displays the Bluetooth enabled message The system displays a Bluetooth connection icon in the status bar Disabling the Bluetooth connection Procedure 1 Press Menu 2 Select Connections 3 Select Bluetooth 4 Select Disable The system displays the Bluetooth disabled message Operation August 2019 Using 3735 DECT handsets with Communication Manag...

Page 46: ...t in Pairing mode message 7 Press OK The system searches for a Bluetooth headset connection 8 When headset is found press Pair 9 Optional Enter the PIN code 10 Press OK If the pairing is successful the system displays Successful pairing The Bluetooth headset is connected and indicated by the Colored square in front of the headset 11 To add another headset perform steps 1 6 Upto 8 headsets can be p...

Page 47: ...ress More 6 Select Delete 7 Press OK Changing the name of Bluetooth headset About this task The name in the headset list of the headset is the default name for the headset Use this procedure for changing the name of the Bluetooth headset Procedure 1 Select Connections 2 Select Bluetooth Headset 3 Step with the navigation key or to select the headset 4 Select More Edit name Changing the headset pro...

Page 48: ...e handset 2 Press Call or the Off hook key The system displays Transfer call to phone message 3 Do one of the following To use the Bluetooth headset press No or ignore the message To use the handset press Yes Answering a call About this task A ring signal sounds in both the selected Bluetooth headset and the handset to signal an incoming call Procedure Do any of the following To answer the call in...

Page 49: ...ease the volume Note Depending on the Bluetooth headset it might be possible to adjust the volume directly on the headset Muting or unmuting a call Procedure To mute yourself do the following 1 Press More during the call 2 Select Microphone off 3 Press Select The icon indicates a silenced microphone This means that the other party in an ongoing call cannot hear you To unmute yourself do the follow...

Page 50: ...ransferring a call to the handset About this task Use this procedure for transferring a call to the handset while you are on a call with the Bluetooth headset Procedure 1 Press More 2 Select Audio transfer Transferring a call to the Bluetooth headset About this task Use this procedure for transferring a call to the Bluetooth headset while you are on call with the handset Procedure 1 Press More 2 S...

Page 51: ... the system s coverage area a short beep will sound and Searching is displayed The out of range beep is repeated every minute for 30 minutes The sound can be turned off by long pressing the Sound off key or When re entering the coverage area it can take a couple of minutes before the handset automatically has registered into the system Troubleshooting Problem Reason Solution No headset found Heads...

Page 52: ...dset on Handset is out of range Move the handset closer to the headset Bluetooth module is disabled Enable Bluetooth in Bluetooth menu Another headset is already connected to the handset Disconnect the connected headset Link key is missing in either headset or the handset Repeat pairing procedure Too close to interfering devices Interfering devices can be WLAN equipment microwaves etc Move away fr...

Page 53: ...efault name is used For example System A System B 7 Press Next 8 Enter PARK code max 31 digits The PARK code is not required if there is no alien DECT system within the coverage area 9 Enter AC code The AC code length must be between 4 8 digits 10 Press Next The system displays the Protection on message 11 To protect the new system select Yes Note You cannot delete a protected system using the Sys...

Page 54: ...In the Name field enter new name 7 Press Save Setting priority About this task The default order of priority is the order of entered subscriptions This means that the first subscribed system has the highest priority You can edit the priority list and set the systems in priority by moving them up or down in the list This priority list is used in combination with the system set to Automatic Procedur...

Page 55: ... in a charger during a call End call The call is disconnected when the handset is placed in a charger Defining handset actions when placed in charger and not in call About this task Use this procedure to define the functions of a handset when the handset is not on a call and placed in a charger Procedure 1 Press Menu 2 Select Connections 3 Select In charger 4 Select Other actions 5 Select any of t...

Page 56: ...ions the handset might not be muted when placed in a charger Logout When the handset is placed in a charger it is logged off Call list and message list are deleted when the handset is logged out When it is removed from the charger the user needs to log in again This feature is applicable to IP DECT systems only Message absence When an application or system sends a message to a handset it receives ...

Page 57: ... the Accept soft key Press to answer the call using the speakerphone Press the button on the Bluetooth headset to answer the call using the headset The name or number of the calling party is displayed if calling line information is available Note When you enable Automatically all incoming calls are connected automatically If you decline the call you can still acknowledge its receipt by sending a p...

Page 58: ...essage prompt press Yes to send a message to the caller A list of predefined messages is displayed in the Templates menu 2 Select a predefined message and if required edit the message 3 Press Send The handset displays the callers number 4 Press Send again to send the message The handset displays the Message sent confirmation when the message is sent to the caller Answering a text message with a pr...

Page 59: ...st time stamp and the total number of occurrences are listed From the menu you can see call list under Calls Call list Editing a number from the call list Procedure 1 Press Menu 2 Select Calls 3 Select Call list 4 Select a number from the call list You can scroll the call list with the up and down arrows on the navigation key 5 Press More 6 Select Edit number to edit the selected number Saving a n...

Page 60: ... arrows on the navigation key 5 Press More 6 Select Send message Deleting entries from the call list Procedure 1 Press Menu 2 Select Calls 3 Select Call list 4 Select a number from the call list You can scroll the call list with the up and down arrows on the navigation key 5 Press More and then do the following as required To delete an entry Select the entry to delete and then press Delete Yes To ...

Page 61: ...isplays a Missed call window and the Missed calls icon 1 To view the missed calls press Yes The user presses No 2 Press Menu 3 Select Calls Missed calls 4 To scroll in the list press up and down on the navigation key 5 To call back press Call 6 Optional In a Call list press More to view the time and date of the call edit the received number add to contacts and delete the received number If support...

Page 62: ...s who need to wear gloves find the Multifunction button easier to use than the PTT button Some legacy systems or PBXs require that the handset sends a predefined DTMF tone when pressing or releasing To participate in the conference the group members must first accept the invitation received as an incoming call If a member declines the invitation the member can rejoin the group or conference later ...

Page 63: ...en the microphone for transmitting press and hold the Push to talk button When you release the Push to talk button the microphone is muted again The Multifunction button can also be configured to function as the Push to talk button Accepting a PTT invitation as an incoming call during an ongoing call 3 Press Accept The system disconnects the ongoing call and connects to the PTT call Accepting a PT...

Page 64: ...he PTT call directly ensure that You have configured the handset to answer invitations automatically You do not reject the invitation within 10 seconds The invitation has higher priority than the ongoing call Declining a PTT invitation About this task Use this procedure to decline a PTT invitation received as An incoming call An incoming call during an ongoing call A message A message during an on...

Page 65: ... Rejoin the PTT group by dialling the Call list or the Missed calls The system displays the PTT invitation as a Push to talk icon You have received a PTT invitation as a message 2 Rejoin the PTT group by selecting a message indicated by the New message icon in the Messaging inbox 3 Press Call Managing calls in absentia Call services These functions are system dependent Besides the default Call ser...

Page 66: ...ends an absence reason code to the system by establishing a call The call is automatically disconnected after a few seconds Deactivating the Absence settings Procedure 1 Press Menu 2 Select Calls 3 Select Call services Absence 4 Select Deactivate 5 Press Select Diverting calls About this task You can divert internal calls external calls calls when busy and calls on no reply to another phone number...

Page 67: ...call is automatically disconnected after a few seconds The code is defined while configuring the diversion reason in the handset Next steps To stop diversion select Deactivate and press OK Stopping the diversion of calls Procedure 1 Press Menu 2 Select Calls 3 Select Call services Divert calls 4 Select any of the following Internal or External Diverts internal or external calls No reply Diverts ca...

Page 68: ...ndset stores and keeps the new volume level Opening contacts during the call About this task Use this procedure to open contacts while you are on a call Procedure 1 Select More 2 Select Contacts 3 To open the contacts select any of the following Call contact For searching a local or company phone book contact Central phonebook For searching a central phone book contact 4 Press Select 5 Select or s...

Page 69: ...utton A short beep is also heard indicating that the microphone is turned on or off When you press the Mute button in a PTT call no beep is heard Transferring the audio About this task Use this procedure to transfer audio between the Bluetooth headset and the handset earpiece during the call Procedure 1 Select More 2 Select Audio transfer 3 Press Select Note Audio transfer is visible if Bluetooth ...

Page 70: ...l the handset alerts 5 When the handset alerts press the Off hook key The call starts automatically Transferring a call by pressing a key About this task Use this procedure to transfer the first call with the second call when you have two ongoing calls Procedure 1 Press More 2 Select Transfer The Transfer option is visible only when it is configured in the handset 3 Press Select This connects the ...

Page 71: ...u begin A new call is started during the conversation Procedure 1 Press More 2 Select Conference 3 Press Select The person initiating the conference call is the conference leader and the others are participant members of the conference call Toggling between calls Before you begin Start a new call Procedure 1 Press More 2 Select Switch The Switch option is only visible if it is configured in the ha...

Page 72: ...answer call waiting when you Receive a short tone for another incoming call during an ongoing conversation Receive a beep from the handset and a text display Internal call for internal callers and External call for external callers The handset also displays the name or the phone number of the second caller Note You can use Answer call waiting function in two different ways depending on the system ...

Page 73: ...y DTMF when pressing the keys Use this procedure to enable the DTMF Before you begin You must be on a call Procedure Do the following Press More DTMF Select Press the On hook and On Off key and then press and release the Sound off button DTMF is visible only when it is configured in the handset DECT Info DECT info is an advanced function intended for an administrator using the handset to measure t...

Page 74: ...inPDM or Device Manager During a call put the handset in a charger Requires that the Loudspeaking function is chosen in the In Charger menu This function can also be activated by selecting another answering method that is Automatically and or Loudspeaking Sending data About this task Sent data can be used to initiate actions such as Opening a door Starting and stopping a machine Procedure To send ...

Page 75: ...t The company names are indicated by the Locked entry icon for identification 4 Select a contact from the list or search a name or a number by entering the characters in the Search field 5 Press Call or the Off hook key to call the contact 6 Optional Using View More you can edit the contacts from the local phone book and send a message Calling a contact from the central phone book Procedure 1 Pres...

Page 76: ... Off hook key The system displays the number while dialling 3 Optional Do the following as required To erase the number press Clear To step add or delete the digits from the middle of a number use the navigation key Making an international call Procedure 1 Enter a character followed by the country code and the local number To enter the character long press the 0 key until the system displays the c...

Page 77: ...inistrator via the WinPDM or Device Manager Procedure To dial a pre programmed number press the pre programmed key or button The call is connected automatically Dialing a number from the call list About this task Use this procedure to dial a number from the call list when the handset is in the idle mode Procedure 1 Press Menu 2 Select Calls 3 Select Call list and then select a number The system di...

Page 78: ... matches the search In addition a company phone book with up to 1000 entries can be downloaded to the phone via the WinPDM You can download a company phone book through the PDM It is not possible to edit or delete a company phone book contact These contacts are indicated by the Locked entry icon before their name The contacts will include only the work number When searching for a contact the input...

Page 79: ...call list and then select a number from the call list 4 Press Add 5 Select any of the following Work number Mobile number Other number Ring signal You can set a specific ring signal for each contact 6 Press Add 7 Enter the name for the contact and then press OK 8 Press OK If the Force stimuli ringing is enabled the handset uses the system provided ring signals instead of the local ring signals Thi...

Page 80: ... number 7 Press OK 8 Press Save Deleting a contact Procedure 1 Press Menu 2 Select Contacts Delete contact 3 Select the contact that you want to delete and then press Delete 4 Press Yes to confirm It is not possible to delete a company phonebook contact These contacts are indicated by the Locked entry icon before their name Setting a ring signal for a contact Procedure 1 Press Menu 2 Select Contac...

Page 81: ...to call the contact Searching by name Procedure 1 Select Central phonebook 2 Select Search by name 3 Enter First name or Last name or both in the search field 4 Press Search The system displays the search results 5 Press More search results to display more contacts if the number of matching entries are more than 25 Searching by number Procedure 1 Select Central phonebook 2 Optional Change the sele...

Page 82: ...ey as a shortcut to make a call or send a message Note If you create a shortcut to the Phone Call function you can add a variable character U in the Enter Number field that allows users to enter additional numerical characters before calling the number Defining soft keys Procedure 1 Press Menu 2 Select Shortcuts 3 Select Soft keys 4 Select any of the following Left Middle Right 5 Enter a name for ...

Page 83: ...default is Off 10 Press Save Defining navigation keys Procedure 1 Press Menu 2 Select Shortcuts 3 Select Navigation keys 4 Select any of the following Up Down Left Right 5 Select Function and press Select 6 Select a function from the list and then press Back 7 Select Value only for some of the functions and press Select 8 Enter a value for example a number and then press Back 9 Select Control ques...

Page 84: ...It is disabled by default If the control question is enabled a dialog box is displayed when you press the defined soft key The dialog box displays the following message Press Yes to proceed 10 Press Save Managing My favorites Adding to My favorites Procedure 1 Press Menu 2 Select My favorites 3 Select Add new 4 In the Name field enter a name for the favorite 5 Press OK The system displays the Func...

Page 85: ...rk Delete by pressing the navigation key up and down 4 Press Select 5 Press Yes Managing messages Message List The thirty last received messages are stored in a list The message list is located in the Messaging menu Inbox Time and date information is included in the message If a message is received when the inbox already contains thirty messages the message in the inbox with the oldest time and da...

Page 86: ...er to the receiver and press Send Deleting a message Procedure 1 Press Menu 2 Select Messaging 3 Select Inbox to view the message list 4 Select a message that you want to delete and then press More You can scroll the message list with the up and down arrows on the navigation key 5 Select Delete and then press Yes The system deletes the message 6 Optional To delete all messages in the list select D...

Page 87: ...ss the message with the called party The called party may be either The message sender that is the same party that sent the text message A different party The user can activate the loudspeaker function during the call to make it easier to read the received text message while talking to the called party Calling a different party About this task Use this procedure to call another party to read and r...

Page 88: ...elect Call no in text b Press the Off hook key 6 If the message contains several numbers then select the number that you want to call from the list 7 Press Call or the Off hook key Note If the sender has written a number in the message the number can be called without dialling This option is only visible if the number consists of minimum 3 digits Saving a number in a message Procedure 1 Press Menu...

Page 89: ... templates About this task Use this procedure to a access a template Procedure 1 Open the Templates menu as described in the context in which the template is being used 2 Select the required message from the Templates menu 3 To edit the message use the handset navigation key to move to different parts of the message the handset key pad to add additional text and the Clear soft key to delete unwant...

Page 90: ...isplayed if no message templates have been defined 5 When the message is complete press Send 6 Enter the call number 7 Press Send to send the message Sent messages Reading a sent message Procedure 1 Press Menu 2 Select Messaging 3 Select Sent to view the list of sent messages 4 Select the message that you want to read You can scroll the message list with the up and down arrows on the navigation ke...

Page 91: ...turn to the Inbox review the current inbox content and then return to the message being read A received message can be read later by selecting Close A received message is stored in the Inbox Receive a message with request for an answer In the status bar a message with request for answer is indicated the same way as an ordinary message In the message list the message with request for answer is indi...

Page 92: ...hem Message priority and call priority As per the default settings the call information dialog box is always visible in front of a message on incoming calls You can configure a message with a certain priority to ensure that it is always displayed without being interrupted by a call When you configure a call priority the handset compares the call priority with the message priority to determine whic...

Page 93: ...ons for an IM depends on the configuration in the client application Figure 4 Example of an interactive message Mobile data from the handset can initiate the application to send the interactive message Message indication repetition The handset can be configured to repeat the audio and visual message received alert The alert repeats every seven seconds until the user reads the message or turns the ...

Page 94: ... In addition a gradient color bar is shown below the envelop when reading a colored message right in the figure Figure 5 Examples of color messages Redisplaying the message About this task Use this procedure to Redisplay the message while the call is ongoing Terminate the call and redisplay the message Procedure 1 While the call in ongoing press More 2 Select Messaging Inbox The system displays th...

Page 95: ...ervice Procedure To send the mobile data from the handset enter the data and then press A pre programmed Hot key or Soft key or select a Service Voice mail Receiving a voicemail About this task When you receive a voicemail it is indicated by the Voicemail message icon in the status bar and the phone screen automatically displays the content of the voice mail notification Information is stored in t...

Page 96: ...d message Some systems require that the mailbox extension number is downloaded to the handset Managing profiles Profiles Setting up customized profiles is useful when there are many users on the same handset and who want different sound profiles You can set your own customized profiles for Incoming calls Message alerts Vibrating alerts Key sounds You can also use customized profiles for temporary ...

Page 97: ...importing from an available profile press More Import from and then select the available profile 8 Mark the required setting and press Edit to make the changes Activating a profile Procedure 1 Press Menu 2 Select Profiles 3 Select a profile from the list to activate it When a profile is activated the Profile active icon and the name of the profile are displayed in idle mode Deleting a profile Proc...

Page 98: ... settings or while the handset is locked Procedure To activate the alarm press the alarm button twice within two seconds User can set a parameter through the WinPDM or Device Manager The system displays an information text Personal alarm The alarm is sent to the alarm server that distributes it further After that the handset returns to stand by mode Acoustic location signal An alarm can be followe...

Page 99: ...the following modes Loudspeaking mode Normal mode Monitor mode Procedure call About this task When configuring the functions Call services In call menu Contacts or a shortcut or service to the Phone call function the data added in these functions is static When entering the data for the function to be used it is possible to add a variable or character U that allows the user to enter additional num...

Page 100: ...n a handset The settings require configuration in the WinPDM or Device Manager and include alarm settings soft key settings and presence settings When the system profile is activated the settings are not displayed in the menu of the handset A system profile can be made active in the handset by showing its profile name in idle mode The system profile can be used in combination with the user profile...

Page 101: ...ile is activated or deactivated This provides the user with an audible alert when the system profile changes from inactive to active or vice versa The feature can be triggered by several kinds of events such as moving between different parts of a buildings where a system profile might be appropriate in one location but not required in another The system profile name is displayed when the handset i...

Page 102: ... WinPDM or Device Manager to clear messaging lists and call lists that has been stored in the handset When the parameter is activated and the function has been downloaded to the cordless telephone the lists are deleted when located in a charger This feature can be useful during administration of handset for new users Troubleshooting Operational problems Fault Probable cause Action or comment No di...

Page 103: ...ns Sound off enabled is not switched off when located in charger A handset restriction preventing the user to switch off the handset Enable the parameter Possible to switch off handset Error or warning messages Display shows Probable cause Action or comment No access The network is in range but no access rights Switch handset Off and then switch it On again or contact system administrator No Syste...

Page 104: ...ly shown in English Enter PIN code The lock of the handset is activated Enter the required PIN code If PIN code lost enter new via PDM Device Manager or do a factory reset via PDM Device Manager Battery low charge now The battery level is low Charge or replace the battery Phonebook is not available at the moment The phone book does not respond not available at the moment Try again later or if faul...

Page 105: ...upgrade and additional features You can upgrade the software and additional features or parameters in the handset by using the WinPDM Device Manager or BroadWorks Device Management System The following are examples of additional features that you can configure Company phonebook Downloadable languages Customizing the menu tree The license s can also be added via the Admin menu in the handset To vie...

Page 106: ...e handset is again located into the charger When the update is complete the handset displays the Handset is updated message You can close the message by pressing OK Figure 9 Update completed while in charger Menu operation August 2019 Using 3735 DECT handsets with Communication Manager and IP Office 106 Comments on this document infodev avaya com ...

Page 107: ...te If a handset restriction is enabled it might not be possible to set the ring signal to Silent Setting different ring signals for calls About this task Use this procedure to set different ring signals for calls The handset has 14 different ring signals Procedure 1 Press Menu 2 Select Settings 3 Select Sound Alerts Ring signals 4 Select one of the following Internal call August 2019 Using 3735 DE...

Page 108: ...st Press Play to listen to a message alert before selecting it Note The Play soft key is not available for Enhanced beep Instead send a message to the handset to listen to the sound By default the message volume follows the ring volume setting in the handset However you can set the message volume to be different 5 Press Back to save the settings Tip The option Custom sounds should be selected to c...

Page 109: ...t in use The keypad is automatically locked after the lock time defined by the Auto lock time parameter expires The administrator can configure the automatic key lock settings in the WinPDM or Device Manager Note You can answer or end a call while the keypad is locked You can call any one of the five predefined emergency numbers while the keypad is locked if this feature is configured in the WinPD...

Page 110: ...ure 1 Press Menu 2 Select Settings 3 Select Locks Automatic key lock 4 Select one of the following On On except calls The system displays the current key lock setting under Automatic key lock 5 Press Back to redisplay the Locks menu 6 Select Auto lock time and then press Select 7 Select the required lock time and then press Select The user can configure a locked keypad to unlock automatically when...

Page 111: ...mum eight digits The Auto lock time parameter specifies the time after which the handset is automatically locked The shortest value is five seconds and the longest is three minutes Note If this feature is configured in the WinPDM or Device Manager you can call any one of the five predefined emergency numbers while the handset is locked Activating automatic phone lock Procedure 1 Press Menu 2 Selec...

Page 112: ...ce and then press Save Display settings Changing the screen saver About this task You can set the screen saver to one of the following Information Displays status and identification information while the handset is idle Black The screen is black when the handset is idle Black also in call The screen is black when a call is in progress When the handset with the screen saver set to Information is in...

Page 113: ... of the following Normal Power save 5 Press Select 6 Press Back Rotating text display Procedure 1 Press Menu 2 Select Settings 3 Select Display 4 Select Rotate display text 5 Select any of the following Normal Inverted 6 Press Back Setting the font style Procedure 1 Press Menu 2 Select Settings Settings August 2019 Using 3735 DECT handsets with Communication Manager and IP Office 113 Comments on t...

Page 114: ...current DECT system date and time The handset is turned on for longer than 24 hours The handset requests the DECT system time every 24 hours from the time it was last turned on Setting the time format Procedure 1 Press Menu 2 Select Settings 3 Select Time Date 4 Select the time format The options are 12 00 AM PM 24 00 5 Press Select to save the settings Setting the date format Procedure 1 Press Me...

Page 115: ...ed Other keys can also be setup to answer a call If Any key is selected any key except the On hook key and the Sound off key can be used to answer a call Setting the call answering key Procedure 1 Press Menu 2 Select Settings 3 Select Answering Answering key 4 Select any of the following Call key Any key 5 Press Back to save the settings Setting the call answering behavior Procedure 1 Press Menu 2...

Page 116: ...along with an alarm You can configure a shortcut to this menu option if you use it frequently Other settings Changing the text size for messages Procedure 1 Press Menu 2 Select Settings 3 Select Messages Text size Normal The default text size is Normal 4 Select any of the following Normal Large Changing the menu language Procedure 1 Press Menu 2 Select Settings Customizing Avaya 3735 DECT handset ...

Page 117: ...he WinPDM or Device Manager Setting the Owner ID About this task Use this procedure to set the Owner ID to identify the handset Procedure 1 Press Menu 2 Select Settings 3 Select Owner ID 4 Enter the name or identity 5 Press Save Settings August 2019 Using 3735 DECT handsets with Communication Manager and IP Office 117 Comments on this document infodev avaya com ...

Page 118: ...r Charge the Battery Place the handset in the desktop charger or in the rack charger The system displays an animated battery icon indicating charging by starting with its current charge and ending with the full charge A filled battery icon indicates a fully charged battery Note Only use the prescribed chargers for charging Charge Spare Batteries Spare batteries can be charged with a separate batte...

Page 119: ...e CR3 Charging Rack Note Easy replacement is not supported when using DP1 Desktop Programmer The following settings are replaced during easy replacement DECT registration User parameters including User ID Contacts The extension number is assigned to the new handset The following settings are not replaced during the easy replacement Call list Messages Starting Easy Replacement Procedure About this ...

Page 120: ... allowed to remove the handset After the old handset has been placed in the charger the new handset must be placed in the charger regardless if the replacement was successful or not Failing to do so may result in malfunction and the new handset will need to be sent for service Procedure 1 On the new handset press and hold Do not release until you are instructed to do so 2 Put the new handset in th...

Page 121: ...e message Restoring settings Important Do not remove the handset while the message Restoring settings is displayed 7 When the system displays the message Phone successfully replaced Please remove phone to restart remove the handset from the charger The handset automatically restarts Attach the hinge type clip Attach the hinge type belt clip as described in the illustration Figure 11 Screw the hing...

Page 122: ...o clip Attach the enclosed cover as described in the illustration when no clip is to be used Figure 13 Screw the cover into position Maintenance August 2019 Using 3735 DECT handsets with Communication Manager and IP Office 122 Comments on this document infodev avaya com ...

Page 123: ...er to the Black also in call option The screen goes black and the backlight is turned off The backlight also turns off when the handset is in call This helps to extend the battery life when the user is on an extended call The handset can be configured to switch off when located in the charger When removed from the charger the handset switches on automatically If the charger is not used for a longe...

Page 124: ...stalling the IP DECT phones Deployment engineers solution architects and support personnel Configuration Title Description Audience Avaya 3735 DECT Handset Configuration Manual Describes the design capacity interoperability and limitations of the IP DECT handsets Sales and deployment engineers solution architects and support personnel August 2019 Using 3735 DECT handsets with Communication Manager...

Page 125: ...it receives and sends out radio frequency RF energy The handset operates on different frequency ranges depending on market and employs commonly used modulation techniques EU ETSI 1880 1900 MHz 250mW USA Canada FCC 1920 1930 MHz 100mW Note Product Designator for regulatory purposes of the Avaya 3735 DECT handset is DH7 Regulatory Compliance Statements EU and EFTA Exposure to radio frequency signals...

Page 126: ...nd testing requirements and the network band Regulatory Compliance Statements USA and Canada only FCC ID DH7 xBxx BXZDH7BT DH7 xDxx BXZDH7BT DH7 xAxx BXZDH7 IC DH7 xBxx 3724B DH7BT DH7 xDxx 3724B DH7BT DH7 xAxx 3724B DH7 Related links FCC and IC compliance statements on page 126 Exposure to radio frequency signals on page 127 FCC and IC compliance statements This equipment has been tested and foun...

Page 127: ... FCC SAR limit of 1 6 W kg The maximum SAR value measured is Head Body DH7 xxxx 0 042 W kg 0 074 W kg The handset is designed to be worn with the display towards the body for best radio performance SAR testing is made with no separation to approve the device to be carried close to the body This device must not be co located or operating in conjunction with any other antenna or transmitter Use of n...

Page 128: ...y Do not immerse the battery into water This could short circuit and damage the battery Do not expose the battery to an open flame This could cause the battery to explode Do not allow the metal contacts on the battery to touch another metal object This could short circuit and damage the battery Do not leave the battery where it could be subjected to extremely high temperatures such as inside a car...

Page 129: ... handsets and chargers Portable Device Manager An application for the management of portable devices and charging racks Also known as WinPDM Unite Connectivity Manager A unit module that manages users communication interfaces message routing activity logging and essential messaging services August 2019 Using 3735 DECT handsets with Communication Manager and IP Office 129 Comments on this document ...

Page 130: ...alarm location information 99 with data 99 alarm data editing 116 alarm operation 98 answering 57 72 text message predefined message 58 answering a call 48 audible signal off 40 audible signal on 40 audio 69 automatic call 99 automatic key lock activating 110 deactivating 110 automatic phone lock deactivating 112 B batteries 118 battery precautions 128 battery pack charger 19 between calls 71 togg...

Page 131: ...cts menu operation 28 menu tree 28 number continued number calling 75 Contacts 78 calling a contact from the central phone book 75 deleting a contact 80 CR3 charging rack 19 customizing menu tree 38 D data sending 74 date format setting 114 DC3 Desktop Charger DP1 Desktop Programmer 19 deactivating Absence settings 66 automatic key lock 110 automatic phone lock 112 declining calls 57 PTT invitatio...

Page 132: ... group call push to talk 62 H handset description 15 easy replacement 119 logging off 40 parts 15 precautions 127 subscribing 53 handset off switching 39 handset on switching 39 Handset updates via the charging rack 105 headset button number dialing 77 headset is turned off 51 headset number last called number dialling 78 headset profile changing 47 headsets 44 I icons 373x 21 menu 24 in call 36 a...

Page 133: ...ting 63 receive 91 template 89 message list 85 Message priority and call priority 92 Message queuing and message priority 92 message sender caling 87 messaging interactive 92 Messaging reviewing inbox content while reading a message 92 mobile data sending 95 mute ringtone for incoming call 43 mute ringtone for message 43 muting ringtone 43 My favorites 31 adding 84 deleting 85 editing 85 N new cal...

Page 134: ...aming system 54 repetition message indication 93 replacement 120 replacement procedure 120 replying sender 86 Reviewing inbox content while reading a message 92 ring signals for calls setting 107 ring volume adjusting 107 rotating text display 113 S saving number in a message 88 Saving a number from the call list 59 screen saver changing 112 searching by name 81 by number 81 selecting Bluetooth he...

Page 135: ...ssage reading calling 87 text size for messages changing 116 time format setting 114 toggling 71 transferring 69 70 new call 70 transferring call Bluetooth headset 50 handset 50 turning microphone on and off during a call 49 69 turning audible signal 40 U unlocking handset 42 unsubscribing system 54 use loudspeaker 73 using loudspeaker 73 Using the call list deleting entries from the call list 60 ...