In the message list, the message with request for answer is indicated by the
icon .
Accept or reject a message
Press the
Accept
or
Reject
soft key to accept or reject a message respectively. When an
acknowledged message has been replied to, the message list shows the icon. The
acknowledged message also displays the relevant “Accepted” or “Rejected” text as well as the time
and date.
Note:
In the message list, the
Delete
option is not available for a message with request for answer.
You can delete only an unacknowledged message.
Message queuing and message priority
To notify you about new incoming messages, all incoming messages are placed in a message
queue. The sorting order for the message queue depends on the system settings. By default, the
messages are sorted first as per their priority and thereafter as per their arrival time.
The messages in the message queue are automatically displayed for 20 seconds until all the
messages have been displayed. You can extend the time to display a message by pressing any
button. You can also close a message to immediately see the next message in the message queue.
The messages that you do not close are put last in the message queue and remain in the message
queue until you close them. They are shown as
“unread”
in the message list and will not be shown
as
“read”
until you have closed them.
Message priority and call priority
As per the default settings, the call information dialog box is always visible in front of a message on
incoming calls. You can configure a message with a certain priority to ensure that it is always
displayed without being interrupted by a call. When you configure a call priority, the handset
compares the call priority with the message priority to determine which information to be displayed,
that is, the call information dialog box or the message. If the message priority and the call priority
are equal, then the message is displayed.
Message alert repetition
By default, when the handset receives or displays a new message, its LED light blinks in green and
it plays the message alert signal. You can configure the handset to repeat the alert signal for an
unread message every seven seconds for as long it is displayed. See the handset’s Configuration
Manual for message settings.
The handset considers the Priority 1 messages with certain system-defined properties as extra-
important. Therefore, the handset repeats the alert signals for such messages every ten seconds for
five minutes or until any key is pressed.
Note:
This is a system/application dependent feature and cannot be configured in the handset.
Messaging
July 2017
Using Avaya 374x DECT handsets connected to Avaya Aura
™
Communication
Manager and IP Office
77
