Error or warning messages
Display shows
Probable cause
Action or comment
No access
The network is in range, but no
access rights.
Switch handset
Off
and then
switch it
On
again or contact
system administrator.
No System. The handset beeps
once a minute (during max 30
minutes) with a low tone followed
by a high tone (if enabled, the
vibrator also follows the beeps).
The handset is out of coverage or
handset is defective.
Stop the beep with
Sound off
and
go into range.
Note:
When re-entering the
coverage area it can take a
couple of minutes before the
handset automatically has
registered into the system or
contact system administrator.
No flash driver was found
Note:
This display message is only
shown in English.
Failed to read from flash.
Send the handset for service.
Service needed Hardware error
Note:
This display message is only
shown in English.
There is a communication problem
between components in the
handset.
Restart the handset. If the problem
persists, send the handset for
service.
Service needed Invalid IPDI
Note:
This display message is only
shown in English.
Easy replacement procedure not
followed correctly or failure during
easy replacement procedure.
Send the handset for service.
Service needed Parameters
corrupt.
Note:
This display message is only
shown in English.
The handset is defective.
Select
Reset
on the middle soft
key if available or if no
Reset
option is available or fault does not
resolve, the handset needs repair.
Note:
Display message only shown
in English.
Enter PIN code
The lock of the handset is
activated.
Enter the required PIN code. If
PIN code lost enter new via PDM/
Device Manager or do a factory
reset via PDM/Device Manager.
Battery low, charge now
The battery level is low.
Charge or replace the battery.
Table continues…
Troubleshooting
July 2017
Using Avaya 374x DECT handsets connected to Avaya Aura
™
Communication
Manager and IP Office
110
