Avaya




4620, User Manual

Page 1: ...4620 4620SW 4621SW IP Telephone Release 2 2 User Guide 555 233 781 Issue 2 2 April 2005 ...

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Page 3: ... result in a variety of losses to your company including but not limited to human data privacy intellectual property material assets financial resources labor costs and or legal costs Responsibility for Your Company s Telecommunications Security The final responsibility for securing both this system and its networked equipment rests with you Avaya s customer system administrator your telecommunica...

Page 4: ...s 47 CFR Part 68 and the Administrative Council on Terminal Attachments ACTA adopted technical criteria Avaya further asserts that Avaya handset equipped terminal equipment described in this document complies with Paragraph 68 316 of the FCC Rules and Regulations defining Hearing Aid Compatibility and is deemed compatible with hearing aids Copies of SDoCs signed by the Responsible Party in the U S...

Page 5: ... 4620SW 4621SW IP Telephone Applications 20 Phone Application 20 Speed Dial Application 20 Call Log Application 21 Web Access Application Optional 21 4620 4620SW 4621SW Telephone Options 21 Additional 4620 4620SW 4621SW Functionality 22 Push Feature 22 Automatic Backup Retrieval Feature 22 Chapter 2 Using Your 4620 4620SW 4621SW IP Telephone 23 Introduction 23 Call Appearances 23 Making Calls 23 M...

Page 6: ...stating the Phone After a Logoff 33 Forcing a Login to the Phone 33 Chapter 3 Using the Speed Dial Application 35 Introduction 35 Entering Data on Speed Dial Screens 35 Entering Characters Using the Dialpad 35 Editing During or After Entry 36 Name Entry Example 37 Adding a Speed Dial Button 38 Updating Speed Dial Button Label Information 39 Deleting a Speed Dial Button Label 40 Chapter 4 Using the...

Page 7: ...Setting the Display Call Timers Option 59 Setting the Message Display Rate 59 Setting the Call Appearance Width 60 Setting Visual Alerting 60 Enabling Disabling the Call Log 60 Personal Ringing Options 61 Status Screen Viewing Options 62 Viewing IP Address Status 62 Viewing Quality of Service QoS Status 62 Viewing Interface Status 63 Viewing Miscellaneous Status 63 Changing the Display Contrast 63...

Page 8: ... IP Telephones 77 Handsets for 4600 Series IP Telephones 78 Chapter 8 Telephone Management and Troubleshooting 79 Introduction 79 Interpreting Ringer Tones 79 Interpreting Display Icons 81 Testing Your Phone 82 Testing the Telephone s Lights and Display 82 Basic Troubleshooting Chart 82 Troubleshooting 4620 4620SW 4621SW Applications 85 Resetting and Power Cycling the IP Telephone 87 Resetting You...

Page 9: ...eplacement This guide contains eight chapters geared to how you actually use the phone each of which is described in the section titled Document Organization Intended Audience This document is intended for IP telephone users who have a 4620 4620SW 4621SW IP Telephone It is not intended to be a technical reference guide for System Administrators or phone technicians Issue Date This document was iss...

Page 10: ...Telephones but includes a backlit display Also with Release 2 2 the 4620SW and 4621SW support Hebrew as part of their language configuration options How to Use This Document This guide is organized to help you find topics in a logical manner Read it from start to finish to get a thorough understanding of how to use your 4620 4620SW 4621SW IP Telephone Or use the Table of Contents or Index to locat...

Page 11: ...Speed Dial Application Describes how to add update and remove Speed Dial buttons to facilitate quick dialing of frequently called numbers Chapter 4 Using the Call Log Application Describes how to view entries on each of the three types of call logs add a log entry to a Speed Dial button and delete one or more call log entries Chapter 5 Using the Web Access Application Explains how to use the 4620 ...

Page 12: ...tand Instructions Document Number 16 300299 For information about using an EU24 EU24BL Expansion Module with any of the telephones described in this guide see the EU24 EU24BL Expansion Module User Guide Document Number 555 250 702 For information related to maintaining an IP Telephone System on a Local Area Network see the 4600 Series IP Telephone LAN Administrator Guide Document Number 555 233 50...

Page 13: ...ters Chinese Japanese and Hebrew as covered in Selecting an Alternate Language in Chapter 6 4620 4620SW 4621SW IP Telephone Options When the term 4620 is used anywhere in this document the information also applies to the 4620SW unless otherwise noted Note Note The 4620SW and the 4621SW are almost exactly the same telephone Both telephones have the same appearance user interface and functionality T...

Page 14: ...ike cell phones and Personal Data Assistants In addition to these features and applications the 4620 4620SW 4621SW provides a robust menu of options to customize your phone preferences Your telephone s display area coincides with how your System Administrator sets up the Line Feature buttons The 4 softkeys assist you in using 4620 4620SW 4621SW applications and features The 14 standard labeled but...

Page 15: ...The 4620 4620SW 4621SW IP Telephone Issue 2 2 April 2005 15 Figure 1 4620 4620SW 4621SW IP Telephone 1 2 11 12 13 14 15 10 8 9 3 5 4 7 22 18 20 19 21 17 16 6 4 3 ...

Page 16: ...nd one line shows Help and other procedural messages Four grayscale colors are used to indicate activity 3 Line Feature buttons Twelve Line Feature buttons provide both call appearances lines for incoming and outgoing calls and application specific functionality 4 Softkeys Used to navigate to or start application specific actions such as Call a number Cancel the current activity Save entered data ...

Page 17: ...ys 15 Headset Jack Provides a port for connecting a headset on the underside of the phone 16 Hold Red button used to place a call on hold 17 Transfer Transfers a call to another phone 18 Conference Sets up conference calls with more than one other person 19 Drop Drops the last person added to a Conference call or ends the current call if you are not on a Conference call 20 Redial Redials the last ...

Page 18: ... around the dialpad Phone buttons have an icon on the top of the button to indicate the button s function These buttons provide mostly call handling features like Transfer Conference Hold or Redial Two new phone feature buttons are Phone Exit used to exit call server based features and restore the Phone screen to the display and Options used to access the Options function to set certain phone para...

Page 19: ... might appear on the display Several features such as flash wink and flutter are associated with Call Center operations and might not apply to many 4620 users Table 2 Icons Background Colors for Features on the 4620 4620SW 4621SW Icon Description Condition Feature Button Display Background Color None Feature is on active White None Feature is off inactive Light Gray None Feature denied Broken Flut...

Page 20: ...rea accessed by the softkeys appearing below the display A brief description of each application follows Phone Application The Phone application is the primary application Use this application to make and receive calls and perform call handling operations like conference calling or transferring calls to another phone Chapter 2 Using Your 4620 4620SW 4621SW IP Telephone provides information on usin...

Page 21: ...Home page and connected pages This application is optional and is specifically administered by your System Administrator Depending on the Home page links available you can browse Corporate intranet sites or browse the World Wide Web Chapter 5 Using the Web Access Application covers navigating Web access screens and pages and provides information about entering text on Web pages Making a call from ...

Page 22: ...ically on the Speaker If you are on a call the party with whom you are speaking is automatically put on Hold and cannot hear the pushed message Once you start hearing the pushed message you can stop listening by selecting a Call Appearance Line for example the line you were on when the pushed message came in going back on hook etc Typically though pushed audio messages involve emergencies or other...

Page 23: ...call appearance is half width for example the full width default has been changed use only the Line Feature buttons on the appropriate side of that row to select that call appearance In the case of half width call appearances call associated messages show on the top display line instead of on that row See Chapter 6 4620 4620SW 4621SW IP Telephone Options for information about setting the call appe...

Page 24: ...g the Call Timer is optional and is set by means of the Options button See Chapter 6 4620 4620SW 4621SW IP Telephone Options for information 2 Use the dialpad to enter the number you want to call The number entered displays on the active call appearance line and the 4620 IP Telephone initiates the call 3 Hang up the handset deactivate the headset or press the Speaker button to end the call Automat...

Page 25: ... Redial feature or can restrict your phone to dialing only the last number dialed If the Redial feature is turned off pressing the Redial button generates an error tone If the Redial feature is restricted to only the last number dialed follow the instructions below for redialing the last number called Redialing the last number called Press the Redial Feature button The last number dialed is automa...

Page 26: ... Left button to display the preceding page of entries 3 Press the Line Feature button associated with the name number of the person you want to call The number of the selected person dials automatically 4 Pick up the handset activate the headset or use the Speaker to proceed with the call 5 Hang up the handset deactivate the headset or press the Speaker button to end the call Automatically dialing...

Page 27: ...y you want displays You can also press the Page Left button to display the preceding page of entries 4 Press the Line Feature button associated with the name number of the person you want to call The associated Call Detail screen displays 5 Select Call The phone goes off hook and the selected party s number is dialed If the Phone Screen on Calling option is set to Yes as described in Chapter 6 462...

Page 28: ...and if so administered the Voice Message light flashes When the Phone screen is active call information displays on the incoming call appearance line If the Phone screen is not active call information appears on the top display line To receive the call pick up the handset activate the headset or press the Speaker button and talk Note Note You can set an option for whether the Phone screen displays...

Page 29: ...button again to add the new party to the call 4 Repeat Steps 1 3 for each party you want to conference in to the call Adding a held call to the current call 1 Press the Conference button The icon on the current line changes to the Soft Hold icon 2 Press the Line Feature button of the held call 3 Press the Conference button again All parties are now connected Dropping the last person added to the c...

Page 30: ...ion press the Mute button again Speaker A two way built in Speaker allows you to place and answer calls without lifting the handset Note Note It is also possible to disable the Speaker feature or limit it to one way operation If your Speaker does not operate as indicated contact your System Administrator to ensure that your telephone s Speaker is properly administered Placing or answering a call w...

Page 31: ...hts The Speaker is now operational Turning the Speaker off during a call Lift the handset or activate the headset at any time The Speaker and the corresponding indicator light turn off Voice control reverts to the handset headset Ending a call while the Speaker is active Press the Speaker button The Speaker and the corresponding indicator light turn off and the call terminates Transfer The Transfe...

Page 32: ...one illuminates Follow your standard voice mail retrieval procedures to retrieve your messages If you have voice mail related questions contact your Telephone System Administrator Logging Off the Phone Log your 4620 IP Telephone off to prevent unauthorized use during an absence When multiple users share a phone logging off protects your privacy by deleting your Call Log entries and allows other us...

Page 33: ...r entry of your password 2 Using the dial pad enter your Password then press the key The 4620 is now ready for use Forcing a Login to the Phone If you try to log your phone in and Extension in Use displays another person is already using the extension you entered If this is your extension you can force the other user off the system by pressing Pound to answer OK to both the Extension and the Passw...

Page 34: ...Using Your 4620 4620SW 4621SW IP Telephone 34 4620 4620SW 4621SW IP Telephone Release 2 2 User Guide ...

Page 35: ...move A subsequent press of the same key replaces the character shown with the next alphabetic character assigned to that key still in upper case or the number assigned to that key if all three alphabetic characters have been displayed For example pressing the 2 on your dialpad displays the letter A Pressing the 2 key again replaces the A with a B pressing it again replaces the B with a C and press...

Page 36: ... original case Note that when entering a name the first character entered is initially displayed in upper case with subsequent characters initially displayed in lower case letters Backspace Delete the character to the immediate left of the cursor Apostrophe Insert an apostrophe at the cursor position Comma Insert a comma at the cursor position In a Number field a comma creates a short pause when t...

Page 37: ...the cursor one space to the right 6 m 22 b 777 r 666 o 9 w 66 n After entering this sequence the display shows Tombrown By incorporating the editing Line Feature buttons during entry you format the entry as Tom Brown Your actual key press sequence should be 8 T 666 o Right Arrow softkey to move the cursor one space to the right 6 m Line Feature Button 12 Space 22 b Line Feature Button 5 Case chang...

Page 38: ...ou delete one or more of the characters already entered 4 After completing the Name field press the Line Feature button to the left or right of the Number field 5 Use the dialpad to enter the telephone number of the person for whom you are adding the Speed Dial button Use up to 24 characters and any of the editing Line Feature buttons to insert appropriate spaces in the number being entered Includ...

Page 39: ...se you will not be shown softkeys labeled Add Edit or Delete and you cannot perform any of those actions 3 Press the Edit softkey The prompt Select entry to edit displays 4 Press the Line Feature button that corresponds to the button you want to update The Speed Dial Editing screen displays the prompt Use dialpad to edit Number 25 with the cursor positioned at the end of the Number field Note Note...

Page 40: ...order by Name The Speed Dial Main screen redisplays 8 To update another Speed Dial button repeat this procedure from Step 2 9 To exit the Speed Dial application press the Phone Exit button Deleting a Speed Dial Button Label To delete a Speed Dial button label 1 Access the Speed Dial application by pressing the SpDial softkey The Speed Dial Main screen displays 2 Use the Page Left and or Page Right...

Page 41: ...ne of the following options If you want to Then Cancel the deletion without removing this Speed Dial button Press Cancel No deletion occurs The Speed Dial Main screen displays Complete removing this Speed Dial button Press Delete The label is removed The remaining Speed Dial buttons are re sorted by Name and the Speed Dial Main screen displays ...

Page 42: ...Using the Speed Dial Application 42 4620 4620SW 4621SW IP Telephone Release 2 2 User Guide ...

Page 43: ...ogs are helpful for tracking who called while you were away from the phone redialing the number of a previous call you made or obtaining telephone numbers from previous calls The 4620 also allows you to set up a Speed Dial button for any call listed in a log facilitating dialing of frequently called numbers All calls made to or from your 4620 IP Telephone are added to one of three Call Logs Outgoi...

Page 44: ...as they are received from the call server The Call Log displays outgoing phone numbers as you dial them or as they are stored saved in the Speed Dial application If you want to Then Review the next six calls Press the Page Right button Review the last six calls Press the Page Left button Review outgoing calls you made Press the Outgo softkey The Outgoing Calls Main screen displays Review calls you...

Page 45: ...ou to make a change to the name or number The prompt Use dialpad to edit Number 25 displays with the cursor positioned at the end of the Number field Note Note For assistance with entering information on this screen see the section in Chapter 3 Using the Speed Dial Application titled Entering Data on Speed Dial Screens 5 If no Name Number changes are needed proceed to Step 8 To change the telephon...

Page 46: ... InAns 3 With the entry to be deleted displayed press the Line Feature button that corresponds to that entry The selected entry s Detail screen displays 4 Press the Delete softkey The prompt Press Delete again to confirm displays at the top of the screen 5 Visually verify that you want to delete the Name and Number displayed then choose one of the following options 6 To exit the Call Log applicati...

Page 47: ...he Delete All softkey The prompt Press Delete again to confirm displays 4 Visually verify that you want to delete all entries for the Call Log then choose one of the following options 5 To exit the Call Log application press the Phone Exit button Disabling the Call Log If desired you can disable your Call Log See Enabling Disabling the Call Log in Chapter 6 4620 4620SW 4621SW IP Telephone Options ...

Page 48: ...Using the Call Log Application 48 4620 4620SW 4621SW IP Telephone Release 2 2 User Guide ...

Page 49: ...t data types nor is it intended to replace your PC s browser The 4620 s Web functions are geared towards use on a small six line display screen more like those of a Personal Data Assistant PDA or cellular telephone This chapter describes the basic functions available with the Web Access application These functions include accessing and navigating pages linked to the Home page entering text on appl...

Page 50: ...ress the Line Feature button to the left of the Password field and enter your password 3 Choose one of the following options Navigating Web Pages The Web Access application browser performs similarly to those on your PDA or cell phone Navigate Web pages using a combination of Line Feature buttons and softkeys Note Note Calls made or received while working with the Web application have no impact on...

Page 51: ...Web page loading processing stops and the Home page displays Refresh the current display re display the current Web page Press Line Feature button 10 Any Web page loading processing stops and the current page redisplays Move down the Web page one text line from the line currently highlighted Press Line Feature button 11 Move up the Web page one text line from the line currently highlighted Press L...

Page 52: ...rs Using the Dialpad below When you complete the current field text line either press the Line Feature button to the left of the next text line you want to enter press one of the Line Feature buttons on the right side of the display to move to a different line or page or press the Done softkey Pressing a left side Line Feature button displays a cursor in the text entry box Pressing a right side Li...

Page 53: ...ursor to the left or right respectively When the Mode softkey displays Num your telephone recognizes a key press as a number or a typographic character such as or and advances the cursor one position to the right When the Mode softkey displays Symbol use the Line Feature buttons to select the desired symbol Use the More softkey or the Page Right or Page Left buttons on the phone to access addition...

Page 54: ...softkey does not display 2 If no Name Number changes are needed proceed to Step 5 To change the telephone number use the Left Arrow softkey and or the Right Arrow softkey to move the cursor to the right of the character s to be changed Press the Backspace button to remove that character and re enter the correct character 3 To change the name press the Line Feature button on either side of the Name...

Page 55: ...ent language for the 4620 4620SW 4621SW user interface Changing the width of displayed call appearances Allowing the Voice message light to flash when the telephone rings Disabling and re enabling the Call Log This chapter also covers how to verify the status of certain phone server interactions This information can be useful in troubleshooting problems or when discussing phone operation with your...

Page 56: ... service audio and signaling status interfaces status and miscellaneous phone status data Contrast Control provides access to the Contrast Option screen on which you adjust the 4620 4620SW 4621SW s display area contrast Log Off allows you to log the phone off for privacy and security purposes Network Audio Quality provides access to the Audio Status screen on which you can troubleshoot network del...

Page 57: ...ll related settings The second screen allows you to set visual alerting and enable disable your phone s Call Log Use the standard paging indicators to move between the two Application Options screens To change or set any Application screen option press the Line Feature button on either side of that option For example if an option is set to No pressing the corresponding Line Feature button changes ...

Page 58: ...key To restore the previous setting without making a change press the Cancel softkey After saving or cancelling the first Options Main screen displays Setting the Phone Screen on Calling Option When the Phone Screen on Calling option is set to Yes the Phone screen appears in the display area when you make a call regardless of the screen with which you were working You lose any unsaved work in prog...

Page 59: ...imer displays Call time data is still maintained by the phone for Call Log purposes 1 To change this option press the corresponding Line Feature button 2 Press the Line Feature button for the next setting you want to change or save this setting by pressing the Save softkey To restore the previous setting without making a change press the Cancel softkey After saving or cancelling the first Options ...

Page 60: ...ressing the Save softkey To restore the previous setting without making a change press the Cancel softkey Upon saving or cancelling the first Options Main screen displays Setting Visual Alerting When this option is set to No the default ringing is the only notification of an incoming call When set to Yes your phone rings and your voice message indicator flashes to alert you to an incoming call 1 T...

Page 61: ...onal Ringing Options Your 4620 4620SW 4621SW IP Telephone has eight ringing pattern options You can hear the patterns and select the one you prefer using the Personal Ringing option You select this option from the Options Main screen accessed by pressing the phone s Option button 1 To hear a ring pattern press the Line Feature button to the left or right of any numbered pattern The Current Pattern...

Page 62: ...se the Page Right or Page Left Indicator buttons to scroll from one page to another as applicable 3 To return to the first Options Main screen from any status screen press the Return softkey Each option is described in the following sub sections Viewing IP Address Status IP Internet Protocol address information encompasses two screens and identifies certain components and connections IP Address in...

Page 63: ...gs Some of the upper and or some of the lower contrast level settings might appear identical to adjacent settings This is normal 1 Select the Contrast Control option from the Options Main screen accessed by pressing the phone s Option button 2 If you do not have an EU24 EU24BL installed press the Line Feature button on either side of the display line on which you see 4620 Doing so identifies that ...

Page 64: ...e on a call off hook 1 Select Network Audio Quality from the Options Main screen accessed by pressing the phone s Option button If administered the Audio Status screen displays 2 To return to the first Options Main screen press the Return softkey Logging Off the 4620 4620SW 4621SW IP Telephone Log your telephone off to prevent unauthorized use during an absence or for privacy purposes Locate the L...

Page 65: ...The 4620 4620SW 4621SW IP Telephone s backup and restore options allow you to Back up your options preference settings your Speed Dial button labels names and numbers and Feature button labels This occurs automatically whenever you save a change to any one of those settings or buttons Automatic backup protects this data against system failure by allowing you to restore your backup file of active s...

Page 66: ...occur unless you change the setting to Enabled If your system administrator has administered your Backup Restore Options to be disabled you cannot enable them yourself Settings Saved During a Backup When the Backup Restore Option is properly administered Backup Restore saves the following settings and preferences Personalized Ring setting Redial setting Phone Screen on Answer yes no Phone Screen o...

Page 67: ...ed 3 To save your selection select Save To exit without making a change select Cancel The second Options Main screen re displays If Then The message Options SD entries feature button labels may be saved displays Automatic backup is already enabled and no further action is required Select Return to display the second Options Main screen To verify when the most recent backup occurred see Verifying B...

Page 68: ...gress The 4620 4620SW 4621SW IP Telephone is currently backing up your data Failed Backup could not be performed for example the server could not be accessed the backup file cannot be accessed etc Last Retrieval Successful Data was successfully retrieved with no problems noted N A No retrieval was initiated In Progress The 4620 4620SW 4621SW IP Telephone is currently retrieving your data Failed Re...

Page 69: ...up data is cancelled and any partially retrieved data is discarded The Backup Restore Main screen re displays If Then Following server connection the backup file is retrieved with data in the proper format The messages File successfully retrieved and Press Save to replace current data with retrieved data display Select Save All previous values are replaced with the backup file data The Backup Rest...

Page 70: ...nnected for backup restore and other network related functions If your phone has been repaired this value is set to zero and should be re established Directory Path the server location to which your telephone s data for example Speed Dial labels names and numbers options and Feature button labels is sent during a backup and from which data is restored User ID and Password unique identifiers assign...

Page 71: ...ur System Administrator 22 or fewer characters using the dialpad and any applicable Line Feature buttons See Entering Characters Using the Dialpad and Editing During or After Entry in Chapter 3 Using the Speed Dial Application for information about data entry Select Save to save the setting and return to the FTP Settings Main screen Alternately you can select Clear to remove the current path prior...

Page 72: ...imply Fwd Alternatively if you have re labeled several Feature buttons and want to restore the default original labels you can use this option to view default label values and restore them if desired 1 Select Feature Button Labeling on the second Options Main screen The Feature Button Labeling Options screen displays 2 If an optional EU24 EU24BL Feature Key Expansion Unit is attached move to those...

Page 73: ...f you want to Then Re label one or more Feature buttons Select Relabel feature buttons The Feature Button Relabeling screen displays Proceed to Step 4 View the default labels for your Feature buttons Select View default labels The Default Feature Button View screen displays Review the default labels then select Return to re display the Feature Button Labeling Options screen Repeat Step 3 selecting...

Page 74: ...part of your telephone software In the event of a software upgrade such standard Feature button labels might be overwritten with a new standard label erasing any re labeling you may have performed Changing a Phone PC Ethernet Interface The 4620SW 4621SW IP Telephone ordinarily communicates with any optionally attached PC in auto negotiation mode This basically means the PC and telephone together d...

Page 75: ...panese Katakana and Han characters Russian and Hebrew The Language Selection screen identifies which configuration applies to your 4620SW 4621SW telephone 1 Select Select display language on the second Options Main screen The Language Selection screen displays 2 Select the Line Feature button next to the language you want your phone to display when in use If the currently active language was selec...

Page 76: ...ge changes to the new language you selected The second Options Main screen re displays All screens now display the new user interface language Retain the currently active language without changing the user interface display language Select either No softkey The language remains unchanged and the Language Selection screen re displays Repeat the procedure from Step 2 to select a different language o...

Page 77: ...he Modular base amplifier M12LUCM which is a high performance solution for users who continuously wear headsets and The HIP cord which allows basic direct headset connection to your Avaya IP Telephone Avaya also offers a cordless headset solution LKA10 with up to a 150 ft mobile range from the base The LKA10 when used with the MIP 1 offers remote call answering and call initialization features on ...

Page 78: ...using the HIP Cord Handsets for 4600 Series IP Telephones Specialized handsets are available for noisy environments hearing impaired users and other special purposes See the following table for specialized handsets and replacement handsets for your phone Handset Connector Type Ordering Code AK1A 2001 Replacement Handset 700203797 AK5A 1001 Push to Talk 700229727 AK6A 1001 Amplified 700229735 AK8A ...

Page 79: ... problem Additionally Chapter 6 4620 4620SW 4621SW IP Telephone Options describes several status screens to use to troubleshoot certain problems as requested by your System Administrator For all other IP telephone questions or problems contact your System Administrator Interpreting Ringer Tones As you become more familiar with your IP telephone you will recognize the various tones you hear in resp...

Page 80: ...on called is busy and the called party was given a call waiting tone Confirmation Three short tone bursts This indicates a feature activation or cancellation was accepted Coverage One short tone burst This indicates your call will be sent to another extension for a covering user to answer Dial Continuous tone indicating dialing can start Intercept Time out _ _ _ Alternating high and low tone indic...

Page 81: ...hart provides an overview of the icons you might see Check with your System Administrator to verify if the descriptions are accurate for your system Icon Meaning No Icon Displayed Idle Indicates the line is available Active Indicates the line is in use On Hold Indicates a call is on hold on this line Ringing Indicates an incoming call is arriving on this line Soft Hold Indicates this line s call w...

Page 82: ... be replaced Contact your System Administrator for assistance or additional troubleshooting information Basic Troubleshooting Chart Problem Symptom Suggested Solution Phone does not activate after connecting it the first time Unless your System Administrator has already initialized your telephone you might experience a delay of several minutes before it becomes operational Upon plug in your teleph...

Page 83: ...o administered Feature buttons If you cannot resolve the problem based on the message received contact your System Administrator for resolution Characters do not appear on the Display screen See Phone does not activate after connecting it the first time Check all lines into the phone to ensure that it is properly connected Check the power source to ensure that your telephone is receiving power Per...

Page 84: ...e are securely connected Note that there might be a slight operational delay if you unplug and reconnect the phone Reset or power cycle the phone with your System Administrator s assistance See the section titled Resetting and Power Cycling the IP Telephone for details Contact your System Administrator if these steps do not produce the desired result A feature does not work as indicated in this gu...

Page 85: ...meters If this procedure does not solve the problem contact your System Administrator PHONE APPLICATION Review the previous section Basic Troubleshooting Chart SPEED DIAL APPLICATION You cannot dial out using any Speed Dial button Verify that all call appearances incoming outgoing lines are not already in use If all lines are in use wait until a line is available to make your call You cannot add a...

Page 86: ...ptions screen to ensure that the Call Log is not Disabled Many events can clear the Call Log including power failures restarting the telephone after logging off etc WEB ACCESS APPLICATION Pressing the Web softkey does not display a Web site Check with your LAN Administrator to determine if the Web server is not operating if there are network connectivity problems or other network problems Dialing ...

Page 87: ...ollowing keys in sequence 7 3 7 3 8 The display shows the message Reset values no yes 3 Choose one of the following 4 Press to restart the phone or to terminate the restart and restore the phone to its previous state Note Note Any reset restart of your phone might take a few minutes If you want to Then Reset the phone without resetting any assigned values Press asterisk A confirmation tone sounds ...

Page 88: ...ot be performed or does not correct the problem 1 Unplug the phone and plug it back in The phone connection is re established 2 If power cycling does not correct the problem your System Administrator can perform a more severe power cycle by unplugging both the phone and the Ethernet cables WARNING WARNING Because the type of power cycle mentioned in Step 2 involves reprogramming certain values Ste...

Page 89: ...all Appearances 23 Call Handling Features 28 Call Log About the 43 Calling a Party from the 27 Deleting a Single Entry 46 Deleting All Entries 47 Disabling the 47 Enabling Disabling the 60 Troubleshooting 86 Viewing a 44 Call Log Application 21 Call Log Application Using the 43 Call Log Entries Deleting 46 Deleting a Single Entry 46 Deleting all entries from a log 47 Call Log Entry Adding to a Spe...

Page 90: ... Feature buttons 16 18 Log Off Reinstating the Phone after a 65 Logging Off the Phone 32 Logging Off the Telephone 64 Logoff Reinstating the Phone following 33 M Making Calls 23 Manual Dialing 24 Message Display Rate Setting the 59 Miscellaneous Status Viewing 63 Mute button 17 Mute feature 30 Mute LED Indicator 17 N Navigating Application Screens 18 Web Pages 50 Navigating Web Pages Home Page and...

Page 91: ...nswer Option 58 Setting the Phone Screen on Calling Option 58 Setting the Redial Option 57 Setting Visual Alerting 60 Softkeys 16 20 Speaker Changing from the handset or headset t o the Speaker 31 Changing from the Speaker to the handset or headset 31 Ending a call while the Speaker is active 31 Turning the Speaker off during a call 31 Turning the Speaker on during a call 31 Speaker button 16 Spea...

Page 92: ...il Message Retrieving a 32 Voice Message Light 16 Volume Control buttons 17 W Web Access Application 21 Calling a Party from the 28 Troubleshooting 86 Using the 49 Web Access Authentication 50 Web Pages Entering Characters Using the Dialpad 53 Entering Text on 52 Navigating 50 Web Site Telephone Number Adding a Speed Dial Button for 54 ...