Avaya CallPilot Mini, Quick Start Manual

Configuring the Meridian 1 PBX to work with CallPilot Mini    

5

Avaya CallPilot® Mini Quick Start Guide

To add an ACD Queue:

1

Determine the Terminal Numbers (TN) used to connect to the CallPilot Mini.
You can have a maximum of eight TNs used for the CallPilot Mini.

2

Create an ACD Queue for the CallPilot Mini. 
Alternately, you can use the pre-assigned Meridian Mail ACD Queue. If you to use the 
Meridian Mail ACD Queue, delete any default ACD Agents assigned to the ACD Queue.
For information about how to create an ACD Queue, refer to 

“Creating an ACD Queue” on 

page 5

.

3

Assign the Terminal Numbers determined in step 1 as ACD Agents for the CallPilot Mini 
ACD Queue. Make sure you assign all of the Terminal Numbers that are connected to the 
CallPilot Mini.
For information about how to assign Agents to the ACD Queue, refer to 

“Assigning ACD 

Agents” on page 7

.

Creating an ACD Queue

All of the steps below are performed on the Meridian 1 PBX using a terminal connection. 

1

At the main prompt type, 

LD 23

.

The following messages appear:
ACD000 
MEM AVAIL: (U/P): 477336    USED: 112487    TOT: 589823 
DISK RECS AVAIL: 453 
ACD DNS  AVAIL: 32744    USED:    23    TOT: 32767

2

Respond to the prompts according to 

Table 2

.   

Note: 

Four of the TNs represent the physical lines that are connected to the CallPilot 

Mini. The other four TNs are the data channels of the upper TNs (TNs 16-32) that 
correspond the lower TNs (TNs 0-15) assigned to the CallPilot Mini. 

For example, if you assign TN 4 0, TN 4 3, TN 4 5, TN 4 9 to the lines connected to 
the CallPilot Mini, then you must also assign TN 4 16, TN 4 19, TN 4 21 and TN 4 25 
to CallPilot Mini.

Note: 

The numbers shown in the above messages are examples only. The numbers 

that appear on your display may be different.

Note: 

For any of the prompts not listed in the table below, press the 

Enter

 key to 

accept the default value.