Additional maintenance procedures
IP Telephones
Maintenance Procedures
413
December 2003
•
Phone does not ring
•
Speakerphone does not operate
•
A feature does not work as indicated in the User Guide
•
All other IP Phone problems
Table 106: IP Telephone problems and solutions
Problem/Symptom
Suggested solution
Phone does not activate after
connecting it the first time
Unless your System Administrator has already initialized
your telephone, you may experience a delay of several
minutes before it becomes operational. Upon plug-in,
your telephone immediately begins downloading its
operational software, its IP address and any special
features programmed by your System Administrator from
the server to which it is connected. Report any delay of
more than 8-10 minutes to your System Administrator.
Phone does not activate after a power
interruption
Allow a few minutes for re-initialization after unplugging,
powering down the phone, server problems or other
power interruption causes.
Characters do not appear on the Display
screen
See “Phone does not activate after connecting it the first
time” above.
Check the power source to be sure your telephone is
receiving power.
Check all lines into the phone to be sure it is properly
connected.
Perform the Test procedure: with the telephone idle, press
and hold the Trnsfr button; the line/feature indicators
should light and the display should show all shaded
blocks. Release the Trnsfr button to end the test.
If the above suggested solutions do not resolve the
problem, reset or power cycle the phone.
Display shows an error/informational
message
Most messages involve server/phone interaction. If you
cannot resolve the problem based on the message
received, contact your Telephone System Administrator
for resolution.
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Summary of Contents for CMC1
Page 1: ...Maintenance Procedures 555 245 103 Issue 1 1 December 2003 ...
Page 14: ...Contents 14 Maintenance Procedures December 2003 ...
Page 416: ...Additional maintenance procedures IP Telephones 416 Maintenance Procedures December 2003 ...
Page 426: ...Index X 426 Maintenance Procedures December 2003 ...
