Server initialization, recovery, and resets
S8100 Initialization
128
Maintenance Procedures
December 2003
S8100
Recovery from fatal errors in the S8100
In the S8100 system, there are two types of fatal software failure modes:
•
Software failure, resulting in the failure of Communication Manager and INTUITY AUDIX
•
Operating system failure, resulting in the failure of Windows 2000 (SPE-Down Mode)
Hardware failures can also be a root cause of fatal software failures. Hardware failures may also be
accompanied by an illuminated red LED on the failing circuit pack.
Firmware failure
The firmware automatically reboots the S8100 system when the handshaking signal between the
firmware and Windows 2000 is not detected. If there are greater than 5 reboots in a 60-minute time
period, the system is not self-repairing, and the firmware stops attempting to reboot Windows 2000.
To view the handshaking signal
1
Observe the amber LED on the TN2314 processor circuit pack.
2
If it flashes briefly once every 10 seconds, the handshaking signal is present.
If there is no handshaking signal
If the firmware has stopped, and Windows 2000 is running, you can use Windows 2000 to provide
information to higher-tier personnel for troubleshooting.
High Reliability
Critical Reliability
•
IPSV-CTL (Ipserver Interface Control)
Maintenance Alarms Reference (555-245-102)
Port Networks
Standard Reliability
High Reliability
•
in Maintenance
Commands Reference (555-245-101)
•
EXP-INTF (Expansion Interface Circuit Pack)
in Maintenance Alarms Reference (555-245-
102)
•
EXP-PN (Expansion Port Network)
Maintenance Alarms Reference (555-245-102)
Critical Reliability
•
in Maintenance
Alarms Reference (555-245-102)
Table 45: Communication Manager resets
Component
Configuration
Link to more information
(2 of 2)
Summary of Contents for CMC1
Page 1: ...Maintenance Procedures 555 245 103 Issue 1 1 December 2003 ...
Page 14: ...Contents 14 Maintenance Procedures December 2003 ...
Page 416: ...Additional maintenance procedures IP Telephones 416 Maintenance Procedures December 2003 ...
Page 426: ...Index X 426 Maintenance Procedures December 2003 ...