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Avaya CMC1, Maintenance Procedures

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Server initialization, recovery, and resets

Link Recovery

Maintenance Procedures

143

December 2003

During the recovery process, when the IP endpoint is attempting to re-register, the customer will 
experience some noticeable anomalies in the handling of some features or capabilities:

•

An IP endpoints will not have dial-tone for a new call.

•

Music or announcement sources connected to a call that includes an IP endpoint that has lost its 
signaling connection to the Gateway will remain in the context even if all parties to the call hang 
up.

•

AUDIX connections timeout after the IP endpoint caller has left a message and hung up.

•

If the outage persists for several minutes, the statistics for BCMS, CMS, call attendants, and other 
time-related reports might be inaccurate.

•

If the endpoint hung up during the link recovery process, SMDR records will be inaccurate for the 
link recovery time period.

•

The following IP Telephone buttons do not work:

— TouchTone pad

— Feature access buttons (Hold, Conference, etc.)

— Administrable buttons

•

The server maintains call state information for the IP endpoint for the duration of the H.323 Link 
Loss Delay Timer plus 15 minutes. At that time Communication Manager deletes the IP 
endpoint’s call state, so that when the call ends, the IP endpoint must re-register. If the endpoint is 
operating in ’telecommuter’ mode, this timer does not apply.

Keep-Alive signals

IP Endpoints transmit either RAS Keep-Alive (the default) or TCP Keep-Alive signals. Through the use 
of Gateway-to-IP endpoint messaging, the IP endpoint transmits a compatible Keep-Alive message as 
instructed by the Gateway.

The RAS Keep-Alive signal frequency increases with an ever-increasing number of registered IP 
endpoints. To reduce the volume of the Keep-Alive messages on a server, Communication Manager 
varies the RAS time-to-live (TTL) value based on the number of registered IP endpoints and the server 
platform (DEFINITY series, S8700, S8500, S8300, and S8100). However, continually increasing the 
TTL to accommodate more IP endpoints eventually reaches a point where the time to detect and recover 
from a temporary signaling loss between the server (Gateway) and endpoint is unacceptable. For this 
reason both the endpoint and the Gateway (Communication Manager server) use TCP Keep-Alive 
messages to status the call signaling channel.

Communication Manager monitors a low-frequency TCP Keep-Alive signal from the Gateway to an 
endpoint to detect whether the endpoint is still accessible. This Keep-Alive allows the Gateway to detect 
call signaling channel failures in cases where the IP endpoint may have migrated to an LSP or has simply 
failed. If the IP endpoint is accessible, then it sends a TCP Keep-Alive signal to its Gateway (server) 
whenever the TCP connection is idle.

The TCP Keep-Alive mechanism for an endpoint depends on the:

•

Idle Traffic Interval (see 

Figure 19, Idle Traffic Interval,

 on page 144)

•

TCP Keep-Alive Interval (see 

Figure 20, Keep-Alive signals acknowledged by Gateway,

 on page 

144)

•

Keep-Alive Count (see 

Figure 21, Keep-Alive signals not acknowledged by Gateway,

 on page 

145)

Summary of Contents for CMC1

Page 1: ...Maintenance Procedures 555 245 103 Issue 1 1 December 2003 ...

Page 2: ...ently innocuous tampering Harm such as harmful tampering data loss or alteration regardless of motive or intent Be aware that there may be a risk of unauthorized intrusions associated with your system and or its networked equipment Also realize that if such an intrusion should occur it could result in a variety of losses to your company including but not limited to human data privacy intellectual ...

Page 3: ...ith Part 68 of the FCC rules On either the rear or inside the front cover of this equipment is a label that contains among other information the FCC registration number and ringer equivalence number REN for this equipment If requested this information must be provided to the telephone company For G350 and G700 Media Gateways This equipment complies with Part 68 of the FCC rules and the requirement...

Page 4: ...aration of Conformity SDoC Avaya Inc in the United States of America hereby certifies that the equipment described in this document and bearing a TIA TSB 168 label identification number complies with the FCC s Rules and Regulations 47 CFR Part 68 and the Administrative Council on Terminal Attachments ACTA adopted technical criteria Avaya further asserts that Avaya handset equipped terminal equipme...

Page 5: ...8 Within the United States 18 International 18 Trademarks 19 Sending us comments 19 How to use this document 19 Organization 19 Conventions used in this document 20 Useful terms 21 1 Maintenance strategy 23 Maintenance Objects 23 Maintenance testing 24 Background testing 24 Demand testing 25 Co Resident DEFINITY LAN Gateway maintenance 25 Processor C LAN maintenance 25 Administration and maintenan...

Page 6: ...4 S8300 and G700 maintenance strategy 44 Media Module maintenance 45 Access to the G700 Media Gateway and S8300 Media Server 46 S8300 Media Server Web interface 46 G700 Media Gateway Processor CLI 46 Layer 2 Switching Processor CLI 47 G700 server controlled maintenance 47 DEFINITY equivalent elements 47 Capacity constraints and feature limitations 48 Testing 54 Maintenance features for the G700 57...

Page 7: ...ication Manager logins for the customer 83 Avaya Site Administration configuration 86 Navigating the Command Line Interface 87 Accessing the S8100 Media Server for maintenance 88 Web browser interface 88 Telnet session 88 Avaya site administration 89 3 License and Authentication files 91 Installing License and Authentication files 91 Downloading the License and Authentication files 91 Installing L...

Page 8: ... 103 Standard and High Reliability configurations 103 Critical Reliability configuration 107 S8100 Media Server components and functionality 107 TN2314 Processor circuit pack 107 Virtual boards and devices 108 Windows 2000 platform 108 GUI operation 109 Backup procedures 109 G600 and CMC1 Media Gateways design 112 CMC1 Media Gateway cabinets 114 G600 Media Gateway cabinet 116 UPS 117 Circuit packs...

Page 9: ...155 Reset Level 5 Extended Communication Manager reboot 156 S8100 system reset 156 S8300 G700 System reset 157 6 Troubleshooting 159 Safety precautions 159 Removing and restoring EMBEDDED AUDIX power 160 Electrostatic discharge 161 Suppressing alarm origination 162 Troubleshooting duplicated servers 163 Determining the time of a spontaneous interchange 164 Troubleshooting trunks with Automatic Cir...

Page 10: ... wideband 209 Troubleshooting ISDN BRI ASAI 212 Troubleshooting ISDN PRI test calls 215 Synchronous method 216 Asynchronous method 216 Troubleshooting the outgoing ISDN testcall command 218 7 Packet and serial bus maintenance 219 Isolating and repairing packet bus faults 219 Remote versus on site maintenance 220 What is the packet bus 220 Packet Bus faults 221 Packet bus connectivity 221 Circuit p...

Page 11: ...placing variable speed fans 276 Replacing the fan power filter 276 Replacing the temperature sensor 277 Reseating and replacing circuit packs 277 Special procedures 278 S8100 component maintenance 278 Reseating replacing S8100 circuit packs 278 Replacing fans and air filters CMC1 281 Fan assembly removal replacement 282 Replacing the S8100 hard disk 282 S8100 fan filter removal replacement 285 S83...

Page 12: ...cedures 355 Upgrading firmware 355 DS1 CPE loopback jack T1 only 355 Loopback Jack installation 356 Administration 357 DS1 span test 357 Loopback Jack fault isolation procedures 359 Configurations using fiber multiplexers 366 Facility test calls 367 Trunk test call 367 DS0 Loop Around test call 369 DTMR test call 370 TDM bus time slot test call 370 Out of Service time slot test call 372 System ton...

Page 13: ...way 392 Removing and restoring power from the Media Server 392 Removing and restoring power on the S8100 media server 393 Setting neon voltage ring ping 395 Removing and restoring power on the G700 Media Gateway 396 Automatic Transmission Measurement System 398 ATMS requirements 398 ATMS tests 399 ATMS reports 403 ATMS Summary Report 404 ATMS detail report 405 ATMS measurement analysis 408 Setting...

Page 14: ...Contents 14 Maintenance Procedures December 2003 ...

Page 15: ...ures with end users Audience The information in this book is intended for use by Avaya technicians provisioning specialists business partners and customers specifically Trained Avaya technicians A maintenance technician dispatched to a customer site in response to a trouble alarm or a user trouble report A maintenance technician located at a remote maintenance facility The customer s assigned main...

Page 16: ...o Product Documentation page 3 In the upper left corner type the 9 digit book number in the Search Support field and then click Go The system displays the Product Documentation Search Results page 4 Scroll down to find the latest issue number and then click the book title that is to the right of the latest issue number 5 On the next page scroll down and click one of the following options PDF Forma...

Page 17: ...ce with the instruction book radio interference may result WARNING To maintain the EMI integrity of the system maintenance personnel must ensure that all cabinet doors panels covers and so forth are firmly secured before leaving the customer s premises Related resources Table 1 Additional document resources on page 17 lists additional documentation that is available for you and which has been refe...

Page 18: ...ver with an Avaya G650 Media Gateway 555 245 109 555 245 109 Installing the S8500 Media Server with the G650 Media Gateway 555 245 107 555 245 107 Overview for the Avaya S8100 Media Server with the Avaya G600 and CMC1 Media Gateway 555 233 231 555 233 231 Installation and Upgrades for the Avaya S8100 Media Server with the Avaya G600 and CMC1 Media Gateways 555 233 146 555 233 146 4606 IP Telephone...

Page 19: ...such as a circuit pack or media module The information in the Maintenance Alarms Reference 555 245 102 generally addresses these needs Certain complex elements of the system require a more comprehensive approach Special procedures for these elements appear in Chapter 6 Troubleshooting NOTE This document is designed to be read online and in paper format Because of the large volume of information ad...

Page 20: ...ement describes preventive maintenance procedures for replacing fans filters hard drives servers and interfaces Chapter 9 Additional maintenance procedures describes component trunk and feature testing removing and restoring power to servers gateways and IP endpoints Automatic Transmission Measurement System ATMS tests and analyses and other procedures not associated with specific alarms or compon...

Page 21: ...ology SAT screen input and output Bold for input Constant width for field names and output screen displays and messages Set the Save Translation field to daily The message Command successfully completed appears Linux commands Constant width bold for system generated information Constant width bold italics for variables Square brackets around optional arguments Or sign between exclusive choices tes...

Page 22: ...mer Terminology Communication Manager MultiVantage Avaya Call Processing S8300 Media Server ICC Internal Call Controller S8700 Media Server or non co resident S8300 ECC External Call Controller MGP Media Gateway Processor 860T Processor Layer 2 Switching Processor P330 Stack Processor Cajun Stack Processor i960 Processor ...

Page 23: ... on page 42 Facility Interface Codes on page 43 Multimedia Interface MMI on page 44 Maintenance Objects The system is partitioned into separate entities called maintenance objects MOs Each MO is monitored by the system and has its own maintenance strategy A maintenance object can be An individual circuit pack A hardware component that is part of a circuit pack An entire subsystem A set of monitors...

Page 24: ...ns of processes and hardware such as synchronization SYNC and duplicated port network connectivity PNC DUP The previous abbreviations are maintenance names as recorded in the error and alarm logs Individual copies of a given MO are further distinguished with an address that defines its physical location in the system These addresses along with repair instructions and a description of each MO appea...

Page 25: ...Resident DEFINITY LAN Gateway DLG provides connectivity for ASAI to ASAI adjuncts including CentreVu CT Connectivity is provided between an S8100 Media Server and an ASAI adjunct using the interface on the TN2314 circuit pack and or the C LAN TN799 circuit pack The DLG functionality is co resident on the S8100 Media Processor This feature must be enabled in the license file If it is enabled the Co...

Page 26: ...4 to check that this field is enabled set to y The status busy and release from busy commands are available for the Processor Ethernet interface For more information on the status command see status processor ip interface in Maintenance Commands Reference 555 245 101 and Figure 1 Processor interface status on page 26 Figure 1 Processor interface status Media processor DEFINITY ONE The MedPro board...

Page 27: ...error logs The system keeps a record of every alarm that it detects This record the alarm log and the error log can be displayed locally on the management terminal An alarm is classified as major minor or warning depending on its effect on system operation Alarms are also classified as ON BOARD or OFF BOARD MAJOR alarms identify failures that cause critical degradation of service and require immed...

Page 28: ...jor or minor alarm is reported to the Avaya alarm receiver system to generate a trouble report in the Avaya Services Ticketing System Some warning alarms can be upgraded in conjunction with the Enhanced Remote Support ERS offer These alarms are external to the product and the customer can choose these options for an additional charge see Figure 2 Alarm reporting flowchart on page 29 Table 4 Multip...

Page 29: ...plant which requires DC to DC conversion power units in the system All major alarms All minor alarms Some downgraded warning alarms Call to alarm receiving system successfully completed Yes Yes No No No Yes Call retried in 7 minutes Fifth retry attempt One hour wait Has test been repeated six times New alarm raised Yes Every timer and count is reset Call to successful alarm receiving system fcdsin...

Page 30: ...over is optional on cabinets supplied by a UPS and required on every other AC powered cabinet The battery is controlled in such a manner that it automatically provides power to the cabinet if the AC service fails The duration of the holdover varies according to the cabinet s administration see Table 5 Nominal power holdover on page 30 for duration times Power interruption effects Power holdover is...

Page 31: ...port data transmission states on page 33 is a pictorial guide through intra port and inter port data transmission state changes Figure 3 Intra port and Inter port data transmission states on page 33 illustrates the flow of data from DTE equipment like a terminal or host through DCE equipment like a modem or data module into a communications port on the system The data flow is shown by solid lines ...

Page 32: ... equipment checks the physical link s reliability corrects any transmission errors and maintains the link When a transmission reaches the destination equipment it strips any layer 2 information the originating equipment may have inserted The destination equipment passes to the destination DTE equipment only the information sent by the originating DTE equipment The originating DTE equipment can als...

Page 33: ...I ASCII 3 7 USER DEFINED D I G I T A L P O R T D I G I T A L P O R T D I G I T A L P O R T D I G I T A L P O R T DATA MODULE DATA MODULE DATA MODULE DATA MODULE DTE DTE DATA MODULE DS1 PORT 1 D I G I T A L P O R T RAW BITS RS232C DS1 FORMAT DCP DMI ASCII 2 P O R T D S 1 DTE T R U N K P O R T A N A L O G ADU ADU DTE E I A P O R T E I A P O R T DTE DMI ASYNCH ASCII ASYNCH ASCII 2 3 7 USER DEFINED RS...

Page 34: ...ng S channel Each I channel provides 64 kbps of voice and or data communication and the S channel provides 8 kbps of signaling communication between the system and DTE equipment DCP is similar to ISDN BRI Basic Rate Interface BRI An ISDN standard for a 3 channel link consisting of two 64 kbps bearer B channels and one 16 kbps signaling D channel Primary Rate Interface PRI An ISDN standard that sen...

Page 35: ...grade data Between the originating and the destination DCE For analog transmission Protocol states Table 6 Protocol states for data communication on page 35 summarizes the protocols used at various points in the data transmission stream See Figure 3 Intra port and Inter port data transmission states on page 33 Table 6 Protocol states for data communication Transmissio n type Incoming DTE to DCE OS...

Page 36: ...ntation is uniform raw bits at layer 1 and DMI at level 2 regardless of where it originated Although data entering the system through an EIA port has not been processed through a data module the port itself has a built in data module Inside the system port data is identical to digital line data Data entering the system at a DCP line port can exit at an EIA port Conversely data entering the system ...

Page 37: ...ng or outgoing calls The system must provide the assurance that at least one party on the call can control dropping the call This avoids locking up circuits on a call where no party is able to send a disconnect signal to the system Internal operations must check to ensure that one party can provide disconnect supervision An incoming trunk that does not provide disconnect supervision is not allowed...

Page 38: ... transferring over a DCS trunk the denial may drop the call since the transfer is allowed and the other system is queried for disconnect supervision Analog station transfer If an analog station attempts to transfer two parties together by going on hook the analog station is no longer on the call and the transfer cannot be denied Centralized Attendant Service CAS transfer If a CAS attempts to trans...

Page 39: ...alog to digital frequency response on page 39 lists the analog to digital frequency response of the system for station or CO trunk to digital interface DS0 relative to loss at 1 kHz for the United States Table 10 Analog to analog frequency response Frequency Hz Maximum loss dB Minimum loss dB 60 20 200 5 0 300 to 3000 1 0 5 3200 1 5 0 5 3400 3 0 Table 11 Analog to digital frequency response Freque...

Page 40: ...ta Quantization distortion loss Table 15 Quantization distortion loss analog port to analog port on page 41 lists the quantization distortion loss in the system for analog port to analog port Table 12 Insertion loss United States Typical connections Nominal loss dB at 1 kHz On premises to on premises station 6 On premises to off premises station 3 Off premises to off premises station 0 On premises...

Page 41: ...15 Quantization distortion loss analog port to analog port Signal level Distortion loss 0 to 30 dBm0 33 dB 40 dBm0 27 dB 45 dBm0 22 dB Table 16 Quantization distortion loss1 1 Terminating Impedance 600 Ohms nominal Trunk balance impedance selectable 600 Ohms nominal or complex Z 350 Ohms 1 k Ohms in parallel with 0 215uF Signal level Distortion loss 0 to 30 dBm0 35 dB 40 dBm0 29 dB 45 dBm0 25 dB T...

Page 42: ...iring of the terminal equipment ports Private line service codes are as follows 7 0Y Totally protected private communications microwave systems 7 0Z Partially protected private communications microwave systems 8 0X Port for ancillary equipment 9 0F Fully protected terminal equipment 9 0P Partially protected terminal equipment 9 0N Unprotected terminal equipment 9 0Y Totally protected terminal equi...

Page 43: ... connector on a carrier Table 19 Analog private line and trunk port circuit packs Circuit Pack FIC Service order code Network jack TN742 and TN747B Off Premises Station Port and TN746B Off or On Premises Station Port 0L13C 9 0F RJ21X TN760 B C D Tie Trunk TL31M 9 0F RJ2GX Table 20 Digital trunk port circuit packs Circuit Pack FIC Service Order Code Network Jack TN1654 and TN574 DS1 Converter TN722...

Page 44: ...gm This leads to a dual strategy in which some of the G700 s subsystems are maintained and controlled by a Media Server running Avaya Communication Manager while others are covered by maintenance software residing on the G700 The latter subsystems are not monitored directly by a Media Server Table 22 Avaya Media Servers and Gateways maintenance arenas on page 44 shows the three main maintenance ar...

Page 45: ...by first depressing the button for 2 seconds located next to the fourth GREEN Ok to Remove LED specific to the S8300 This LED will first blink then go steady Once steady this GREEN LED indicates that the disk drive has been shut down properly and is ready to be removed See Replacing the S8300 Media Server or hard drive on page 290 NOTE This server can be a primary server for a network of IP endpoi...

Page 46: ...nt way to configure the S8300 Media Server with G700 Media Gateway In addition to initial administration it allows you to check server status perform software and firmware upgrades and back up and restore data files The administration interface via the Web complements the other server administration tools such as the System Access Terminal SAT emulation program and the Avaya Site Administration te...

Page 47: ...nformation is included for environments where the G700 Media Gateway with an Avaya Media Server is integrated into larger architectures running Avaya Communication Manager The actual implementation of circuits does differ markedly from their DEFINITY counterparts which along with the G700 changes how many operations are conducted The intent of G700 development is to move towards the data networkin...

Page 48: ...version These differences as well as the fact that the G700 has control over the TDM bus the tone clock generator and the tone detectors means that a Media Server does not have any knowledge of those components In addition any facet of port maintenance that deals with packet bus maintenance or system synchronization will not be provided by the G700 See Table 24 Media module tests on page 49 for a ...

Page 49: ...lation Audits and Updates Test 36 Yes Station Present Test 48 Yes Looparound Test 161 Abort Analog Co Trunk CO TRK Dial Tone Test 0 Abort CO Demand Diagnostic Test 3 Yes NPE Crosstalk Test 6 Abort Looparound and Conference Test 33 Abort Audit Update Test 36 Yes Transmission Test ATMS 844 848 Abort Analog DID Trunk DID TRK NPE Crosstalk Test 6 Abort Looparound and Conference Test 33 Abort Port Diag...

Page 50: ...ers Test 270 Yes NPE Crosstalk Test 617 Abort BRI Local LAN Port Looparound Test 618 Abort BRI TDM Port Looparound Test 619 Abort CRC Error Counter Test 623 Yes Receive FIFO Overflow Test 625 Yes L1 State Query Test 1242 Abort Layer 3 Query Test 1243 Yes Slip Query Test 1244 Yes ISDN Trunk Side BRI Signaling TBRI TRK Service State Audit Test 256 Yes Call State Audit Test 257 Yes ISDN Test Call Tes...

Page 51: ...ters Test 270 Yes NPE Crosstalk Test 617 Abort BRI Local LAN Port Loop Around Test 618 Abort BRI TDM Port Loop Around Test 619 Abort CRC Error Counter Test 623 Yes Receive FIFO Overflow Test 625 Yes L1 State Query Test 1242 Abort Layer 3 Query Test 1243 Yes Slip Query Test 1244 Yes ISDN Trunk Side Signaling TBRI TRK Service State Audit Test 256 Yes Call State Audit Test 257 Yes ISDN Test Call Test...

Page 52: ...nal Remote Loop Around Test 1201 Abort T1 E1 Media Module DEF TN464F Board MG DS1 DEF UDS1 BD NPE Correction Audit Test 50 Abort Control Channel Loop Test 52 Yes Loss of Signal Alarm Inquiry Test 138 Yes Blue Alarm Inquiry Test 139 Yes Red Alarm Inquiry Test 140 Yes Yellow Alarm Inquiry Test 141 Yes Major Alarm Inquiry Test 142 Yes Minor Alarm Inquiry Test 143 Yes Slip Alarm Inquiry Test 144 Yes M...

Page 53: ...RK NPE Crosstalk Test 6 Abort Conference Test 7 Abort Port Audit and Update Test 36 Yes Signaling Line State Check Test 255 Yes Service State Audit Test 256 Yes Call State Audit Test 257 Yes ISDN Test Call Test 258 Abort ISDN PRI Signaling Link Port ISDN LNK NPE Crosstalk Test 6 Abort PRI Port Test 643 Yes ISDN PRI Signaling Group ISDN SGRP Primary Signaling Link Hardware Check 636 Yes Secondary S...

Page 54: ...id LAPD Frame Error Counter Test 597 NA PPE LANBIC Receive Parity error Counter Test 595 NA Receive FIFO Overflow Error Counter Test 596 NA Packet Interface test 598 NA Congestion Query Test 600 NA Link Status test 601 NA Announcement Ports VAL PT Synchronous Loop Around Test 1275 Yes Port Error Counter Test 1280 Yes TDM Loop Around Test 1285 Abort Ethernet Port ETH PT Link Integrity Inquiry 1282 ...

Page 55: ...GPP internal loopback tests is sent through both the I and S channels for a port A tone detector is needed to detect and report the test pattern GPP_NPE The GPP NPE xtalk test The Media server does not handle network connections so this test is not run FT_GPP_LOOP Factory external loop around test for the GPP board FT_LOOP Factory external loop around test for almost all boards ICSU_LEDS Checks th...

Page 56: ...this test does not run TD_UPD_AUDIT The Media server is unaware of the tone detectors therefore this test does not run Table 27 Tone generator tests not executed on the G700 Test Notes TG_XTALK_TS The media server is unaware of the tone generator TG_XMISSION_TS The media server is unaware of the tone generator TG_UPD_AUDIT The media server is unaware of the tone generator Table 28 TDM bus tests no...

Page 57: ... controlled by the DS1 Media Module DS1 Synchronization No Timing sync is local to the G700 so DS1 sync is controlled by the G700 Enable Disable Media Module tests Yes Enable Suspend alarm origination No Not supported by S8700 platform Environment tests and alarms for S8300 Not available for S8300 in R1 ISDN loop around connection Yes ISDN test call No Not available for ISDN trunks terminating on ...

Page 58: ...DM clock Tone generator Tone detectors No Provided by G700 software in a future release G700 architecture specifies these resources as G700 resources not S8300 resources Tests of Media Modules Partial Limited by the tests available in R1 Touch Tone Receiver facility test call No TTRs in the G700 are not available outside the Media Gateway Touch Tone Receiver level No TTRs in the G700 are not avail...

Page 59: ... the G700 with an Avaya Services laptop However the methods apply for any type of PC This chapter contains information on these topics Connection overview Laptop settings and connections Laptop connections Login methods Avaya Site Administration configuration Navigating the Command Line Interface Accessing the S8100 Media Server for maintenance Connection overview Review physical access methods 1 ...

Page 60: ...ings Laptop connections Technician laptop System admin computer Initial Configuration and Maintenance S8300 Onsite Tasks Tools 1 Configure media server 2 Install license and authentication files and upgrade software 3 Verification testing 4 Run diagnostics 5 Upgrade software and configuration 1 Media Server Web Interface 2 Command Line Interface 3 System Access Terminal Initial Configuration and M...

Page 61: ... that profile first before configuring a new one Set TCP IP properties on Windows systems TCP IP administration varies among Windows systems as described below NOTE Make a record of any IP addresses DNS servers or WINS entries that you change when you configure your services computer Unless you use the NetSwitcher program or an equivalent you will need to restore these entries to connect to other ...

Page 62: ...ws 1 Click the WINS tab Make sure WINS is not administered the Address field should be blank 2 Click OK If warned about an empty primary WINS address click Yes to continue 10 Click OK twice to accept the address information and close the TCP IP and Local Area Connection Properties dialog boxes 11 Reboot the system if directed to do so After you have made these changes to your computer s network co...

Page 63: ...n radio button is selected Windows NT Click the WINS Address tab If any IP addresses appear for the Primary and Secondary WINS servers make a note of them in case you need to restore them later Clear each server entry Clear the checkbox for Enable DNS for WINS Resolution 9 Click OK twice to accept the address information and close the Network dialog box 10 Reboot the system if directed to do so Di...

Page 64: ...5 If Direct connection to the Internet is not selected you can Select it and click OK to exit Or you can leave it unselected and configure your browser to bypass the proxy server whenever you are connected to the S8300 services port as follows Select Manual Proxy Configuration and click View Type 192 11 13 6 in the Exceptions box or in the No Proxy for box in later versions of Netscape If there ar...

Page 65: ...ates that this unit is the stack master A non G700 P330 device a lit SYS LED indicates that this unit is the stack master 2 Connect the RS 232 serial cable and DB 9 adapter cable provided with the G700 between your laptop and the G700 Attach one end of the RS 232 cable to the RJ 45 jack on the front of the G700 that is the stack master The serial port is on the lower right side of the chassis labe...

Page 66: ... S8300 Media Server s faceplate Either USB1 or USB2 can be used 2 Connect the other end of the cable to the external modem 3 Connect the modem to an external analog line NOTE The modem that is shipped with the S8300 obtains its power from the USB interface There is no power connection 4 Verify operation as instructed by the modem s documentation 5 To enable the modem access the S8300 Media Server ...

Page 67: ... Windows 2000 or XP Terminal Emulator or ASA To configure the remote PC for PPP modem connection 1 On your PC s desktop right click My Network Places and click Properties The system displays the Network and Dial up Connections window 2 Double click the connection name you made in Use Windows for modem connection to the Media Server Windows 2000 or XP on page 66 NOTE Depending on your system the Co...

Page 68: ...noted in the Dialup Status box from Step 8 10 Access SAT or use the CLI commands as needed Use Avaya Terminal Emulator for LAN connection to Communication Manager You can download the Avaya Terminal Emulator from the main menu for the Avaya Integrated Management Simply click Download next to the Administration menu item and follow the instructions Once the Terminal Emulator is installed on your PC...

Page 69: ...onnection to Communication Manager Once the Terminal Emulator is installed on your PC and you have a modem attached and configured to both your PC and the Media Server use the following steps to establish a modem connection to your Media Server To establish a modem connection to the Media Server 1 Double click the Terminal Emulator icon on your desktop Alternatively go to the Start menu select Pro...

Page 70: ... dials up the Media Server and when connected the login prompt for Communication Manager software appears 19 Log in to Communication Manager to access the SAT command prompt screen If you are logging in as craft you log in to the S8300 Linux software Refer to Logging in to Communication Manager SAT screens on page 76 Terminal emulation function keys When you log in to the Communication Manager SAT...

Page 71: ...ase your laptop must be configured to connect to the customer s LAN and you would use the LAN IP address of the S8300 instead of 192 11 13 6 The procedures in this section include Logging in using a telnet session on your laptop Logging in to the S8300 Web interface from your laptop Logging in to Communication Manager SAT screens Logging in to the Layer 2 switching processor The last procedure in ...

Page 72: ...our terminal type Accept the default value or enter the appropriate type for your computer For example you may use type ntt a terminal type available for Windows NT4 0 or Windows 98 For Windows 2000 use w2ktt 7 If prompted for a high priority session typically answer n The system displays the telnet prompt It may take the form username devicename Logging in to the S8300 Web interface from your lap...

Page 73: ...ogin methods Maintenance Procedures 73 December 2003 Figure 5 Welcome screen 3 Click the Continue button 4 Accept the server security certificate to access the Login screen The Login screen Figure 6 Logon screen on page 74 displays ...

Page 74: ...Access and login procedures Login methods 74 Maintenance Procedures December 2003 Figure 6 Logon screen 5 Log in as craft The main menu Figure 7 Main menu on page 75 displays ...

Page 75: ...nce Procedures 75 December 2003 Figure 7 Main menu 6 Click on the link for Launch Maintenance Web Pages The system displays the S8300 main menu in the left panel and a usage agreement notice in the right window Figure 8 Maintenance Web pages on page 76 ...

Page 76: ...er SAT screens To run Communication Manager SAT 1 If you already have a valid telnet session in progress access the SAT program by typing sat or dsat at the telnet prompt 2 Log in to the S8300 as craft Enter your login confirmation information as prompted Password prompt Type your password in the Password field and click Login or press Enter again ASG challenge If the login is Access Security Gate...

Page 77: ... Services port NOTE If you are upgrading an S8300 G700 remotely connect to the customer LAN and telnet to the IP address of the Layer 2 stack master that is the P330 stack processor running as the stack master The IP address is the address assigned on the customer LAN not 192 11 13 6 1 With a direct connection to the S8300 services port telnet to the S8300 IP address Type telnet 192 11 13 6 2 Logi...

Page 78: ...rom the planning documentation Password xxx from the planning documentation You are now logged in at the Supervisor level The prompt appears as P330 1 super Direct serial connection Use this procedure to access the G700 processors when your laptop is directly connected to the S8300 Console port through a serial cable To access the G700 via the Console serial port 1 Launch Windows HyperTerminal or ...

Page 79: ... Windows 2000 logins for the customer on page 80 Windows 2000 login types for the customer on page 81 Enabling Windows 2000 customer logins on page 82 Communication Manager logins for the customer on page 83 Customer access In S8100 the Lucent Access Control LAC module allows access to a shell also called bash using any valid Windows 2000 login This enhancement allows a customer to use a login suc...

Page 80: ...everal Windows 2000 login groups and associated passwords are pre installed for customer use from the factory See Table 33 Windows 2000 logins on page 80 The login IDs in the last two columns of Table 33 Windows 2000 logins on page 80 are for customer use The following describes use and administration of these logins WARNING The logins in the lucent group of Table 33 Windows 2000 logins on page 80...

Page 81: ...INTUITY AUDIX commands versus logins for sa vm and browse on page 81 for a list of commands accessible to the vm login This login is disabled from the factory It must be enabled and a password chosen before it can be used sa This login is used in the Voice Messaging application It has full customer administration privileges See the INTUITY AUDIX documentation or Table 34 INTUITY AUDIX commands ver...

Page 82: ...s used to establish an account in this group An Officeuser group account is generally used to download Message Manager from the S8100 Web page anonymous The anonymous login is for very limited access via the web interface to load a software patch Enabling Windows 2000 customer logins Only the Administrator can enable customer logins Setup login accounts 1 Start the Windows 2000 user manager on the...

Page 83: ...ure that allows users to define their own Communication Manager logins passwords and to specify a set of commands for each login The system allows up to 14 simultaneous connections logins to Communication Manager Communication Manager can have 5 connections INTUITY AUDIX can have 4 connections and the rest of the connections are reserved for shell commands Each S8100 login name can be customized L...

Page 84: ...ification Communication Manager specific Security is enhanced by providing a logoff notification screen to a system administrator at log off while either the facility test call or remote access features are still administered The administrator can be required to acknowledge the notification before completing the logoff process Logoff notification is administered on the Login Administration screen ...

Page 85: ...ommands on objects under that sub category If the display category is y the login will list or display the object in most cases If the super user wants to restrict access to all commands associated with an individual object in a subcategory the Additional Restrictions field is set to y This causes 2 additional pages to be added to the Permissions form Scroll these pages and press Help Individual o...

Page 86: ...ext The Network Connection Port Number dialog box appears 4 TCP IP Port Number For the port number ALWAYS use port 23 for the craft login use port 5023 for the customer login 5 Click Next The Network Connection Timeout Parameters dialog box appears Leave the default values for the timeout parameters 6 Click Next The login type dialog box appears 7 Click the I want to login manually each time radio...

Page 87: ... is configured You can telnet to another processor from a current telnet session Table 36 Navigational aid for CLI commands Command Purpose Prompt super change to supervisor mode P330 1 super or MG name 1 super configure change to configuration mode P330 1 configure or MG name 1 configure session module mgp from a stack processor session open a CLI session on the mgp processor MG name 1 super sess...

Page 88: ... can perform these basic maintenance and administration functions on the S8100 from a standard web browser such as Internet Explorer Backup Restore Restart Download software Avaya Site Administration INTUITY Message Manager To use the web browser interface see Via a Web browser session in Chapter 2 Connectivity and Access to S8100 in Installation and Upgrades for the Avaya S8100 Media Server with ...

Page 89: ...em alarm status Display and clear global alarms Turn global alarm reporting of INADS on and off Verify software versions Communication Manager SAT The Communication Manager SAT screens are enabled from a Telnet session This acts in the same manner as a SAT terminal connected to any other Communication Manager system INTUITY AUDIX application For a laptop you can run the command line INTUITY AUDIX ...

Page 90: ...Access and login procedures Accessing the S8100 Media Server for maintenance 90 Maintenance Procedures December 2003 ...

Page 91: ...License Files may be required when upgrade software is installed The Avaya Authentication file contains the logins and passwords to access the S8300 Media Server This file is updated regularly by Avaya services personnel if the customer has a maintenance contract A valid authentication file must be present on the S8300 Media Server or all access to Avaya Communication Manager from any login is blo...

Page 92: ...ne test RFA information requirements new installations You need the following information before going to the RFA website Your personal Single Sign On SSO for RFA website authentication login SAP order number Required customer information Serial number of one of the TN2312 IP server interface IPSI circuit packs chosen to be the reference IPSI for the license Access to the RFA Information page for ...

Page 93: ...in will be challenged 2 Click Install Avaya Authentication Install to install the Authentication File License Files for different configurations License files are assigned differently depending on the Media Server and G700 Media Gateway configuration S8300 Media Server When the system configuration is a G700 with an S8300 the S8300 is a Linux based processor running Communication Manager The seria...

Page 94: ...nctioning in Local Survivable Processor mode This field is modified only through the License File and is display only on the Customer Options form License File modes License files for the Avaya S8300 Media Server in an Avaya G700 Media Gateway function in the following three modes License Normal This is the desired mode of operation for a stable switch In this mode a license is properly installed ...

Page 95: ... License and options forms interactions The software license contains a set of information known as a feature mask The content of the feature mask controls what features are enabled or may be enabled on the product There are two types of entries in the feature mask Type I Entry Type II Entry Type I entries relate to those types of features that have a simple on off state An example is DCS Call Cov...

Page 96: ...lue in memory only Off Unlocked Set by translation via login If no translation feature is disabled init and dadmin may administer this feature Off Locked Translation is always ignored Feature is disabled any time translations are loaded The entry for this feature is display only on the options form It may not be turned on via any login 1 Offer options customer options and special applications form...

Page 97: ...o EI or EI to SNI intercabinet hardware EI to SNI or EI to EI intracabinet hardware EI DS1CONV or SNI DS1CONV hardware The term fiber administration specifies the Endpoints that are connected Optional DS1 CONV locations Parameters for DS1 facility line encoding and equalization The connection types discussed in this section are EI to EI or EI to SNI intercabinet fiber optic cables EI to SNI or EI ...

Page 98: ...ications for the two length dependent 9823 type multimode transceivers and the 300A single mode fiber transceiver The transceivers at each end of the fiber should match Figure 11 Fiber link connection hardware on page 98 illustrates the interconnection of fiber optic hardware Figure 11 Fiber link connection hardware Table 39 Lightwave transceiver specifications Lightwave transceiver part number Ma...

Page 99: ...e switch DS1 cabling on a carrier consists of a Y cable that connects a DS1 CONV to an EI or SNI and to the network Table 41 DS1 CONV cable specifications on page 99 lists the lengths and uses for DS1 CONV cables depending upon where the DS1 CONV and the EI or SNI are located Table 40 Metallic cable specifications Metallic cable part numbers Length Use H600 278 G1 13 inches 33 cm From an EI in slo...

Page 100: ... to the I O plate connector of the EI or SNI An H600 348 cable connects the DS1 CONV cable to a CSU channel service unit which connects to a wall field Figure 12 DS1 CONV connections to remote PNs on page 101 Alternatively connection is sometimes made directly from the Y cable to the wall field see the pinout for the 50 pin connector at the end of the section titled Fiber link fault isolation on p...

Page 101: ...ct Configuration This table can be found online at http support avaya com search for Minimum Vintage Table or in the Software Release Letter that accompanies the software CD Refer to Hardware Guide for Avaya Communication Manager 555 233 200 for more information on supported circuit packs Switch Switch Switch Switch Switch TN570 circuit pack TN570 circuit pack TN570 circuit pack TN570 circuit pack...

Page 102: ...Interface IPSI to control port networks and provide tone clock and call classification services The IPSI board connects to the control network by way of Ethernet S8700 IP The IPSIs provide transport of CCMS messages over IP allowing the media server to communicate with the port networks over the customer provided LAN In an IP Connect configuration there are two media servers and one IPSI per port ...

Page 103: ... networks The addition of duplicated bearer networks requires that each port network be connected to each bearer network As with the high reliability configuration this configuration also requires that IPSI connected port networks have duplex IPSIs This configuration additionally requires that the non IPSI connected port networks have duplicated Tone Clock boards either TN2182 or TN780 Standard an...

Page 104: ...ional configuration of media gateways that provides increased switch capacity 4 Services interface dedicated Ethernet connection to a laptop This link is active only during on site administration or maintenance and the services interface can link to the non active server through a Telnet session 9 IPSI provides transport of CCMS messages over IP allowing the S8700 media server to communicate with ...

Page 105: ...tion IPSI PN 1 11 100bT LINK TRMT RCV 12 BBI LINK TRMT RCV IPSI PN 2 11 100bT LINK TRMT RCV 12 BBI LINK TRMT RCV 1 12 13 24 CONSOLE 1 12 13 24 CONSOLE Ethernet 4 Ethernet 4 Ethernet 2 Ethernet 1 Ethernet 1 Ethernet 0 Ethernet 0 Ethernet 3 PN cydsmar1 KLC 0319402 IPSI 1 2 3 3 4 1 1 1 2 2 2 4 5 6 6 7 8 9 9 11 10 10 13 13 13 100bT LINK TRMT RCV 12 BBI LINK TRMT RCV ...

Page 106: ...rnet switch and UPS 2 powers server 2 and its Ethernet switch 4 S8700 Media Server two are always present one in active mode and the other on standby 11 PN provides telecommunications functions of the S8700 Multi Connect Media Server For High Reliability each IPSI connected PN contains a pair of IPSI circuit packs one primary circuit pack and a duplicate secondary circuit pack as a backup For Crit...

Page 107: ...irtual boards and devices on page 108 Windows 2000 platform on page 108 GUI operation on page 109 Backup procedures on page 109 Access Security Gateway on page 111 TN2314 Processor circuit pack The TN2314 processor provides An on board Pentium III processor chip that runs Windows 2000 A Motorola processor running application firmware A Windows 2000 to firmware interface A tone clock 6 Services int...

Page 108: ... INTUITY AUDIX board PR SSP resides in slot 1A12 The hardware for this board is located on the TN2314 but the INTUITY AUDIX ports on the board are administered as if they were physical ports on the virtual board For more information see PR SSP Processor Board Scalable Speech Processor A virtual announcements board resides in slot 1A13 The hardware for this board is located on the TN2314 but the an...

Page 109: ...bal administration system GAS commands see Chapter 3 S8100 Global Administration Subsystem Commands in Maintenance Commands Reference 555 245 101 for a list of commands NOTE If a backup or restore operation is in progress no other backup or restore command can be executed until the first one has finished NOTE Registry entries for IP addresses are not saved with the backup procedures You must manua...

Page 110: ...e the backup completed Code indicating successful completion or reason of failure Indication of full or partial backup 3 A global alarm is raised if an error occurs during a backup operation 4 Checksum verification is performed on all translation files WARNING Saving translations through the hard drive does not constitute a system backup The data can still be lost A save translation command from C...

Page 111: ...authorized access ASG authentication is imposed for Avaya Services logins as indicated below lucent1 all types of access require ASG authentication lucent2 all types of access require ASG authentication lucent3 all types of access require ASG authentication Table 44 Storage locations for S8100 system user data Location Description PCMCIA Flash Disk The flash disk is a nonvolatile storage device in...

Page 112: ...ed to contact 6 In the communications package window login as lucent1 or lucent2 Instead of a password prompt a 7 digit challenge numbers appears NOTE Internationally the correct logins are lucent2 or lucent3 7 Move to the ASG Mobile V1 1 window 8 In the Equipment ID field type the 10 digit Product ID The default ID is 10 zeros 0000000000 9 In the Equipment Login field type lucent1 lucent2 or luce...

Page 113: ... of SDRAM 20 Gbyte hard disk drive RS232 port for the external modem The CMC1 and G600 Media Gateways use an external modem for alarm reporting to INADS and remote access The approved modem is the U S Robotics Model 839 Sportster 33 6 Fax Modem shipped with the CMC1 and G600 systems Connectors for local devices keyboard mouse and monitor New Services Ethernet RJ 45 jack on faceplate eliminates nee...

Page 114: ...lots numbered 1 5 lower shelf and 6 10 upper shelf Three slots are reserved 2 slots for the processor and one slot for the tone detector circuit pack NOTE The TN2314 Processor circuit pack must be installed in slot 2 of the primary cabinet due to width slot 1 is unavailable There are no restrictions on slot usage in the additional cabinet Any slot can contain any type of circuit pack port control ...

Page 115: ... 3 Power supply 2 Circuit pack slots 6 through 10 WARNING The TN2314 processor circuit pack must be placed in slot 2 shown 4 PCMCIA hard disk scdmlft3 KLC 071902 5 10 3 4 6 2 1 3 Do Not Remo Do Not Remo ve ve T N 7 4 4 D 1 2 Do Not Remove Board Unitl Shutdown Is Complete On Auto Off In Use Maj Alarm Min Alarm Clock Service Access Emergency Transfer Complete Shutdown Do Not Remove When In Use T N 2...

Page 116: ...ing 1 10 Three slots are reserved 2 slots for the processor and one slot for the call classifier tone detector circuit pack NOTE The TN2314 Processor circuit pack must be installed in slot 2 of the primary cabinet due to width slot 1 is unavailable In the additional cabinet available in Release 2 there are no restrictions on slot usage Any slot can contain any type of circuit pack port control or ...

Page 117: ...e TN2314 processor circuit pack If power is interrupted for more than one minute a major alarm is raised The TN2314 processor will attempt to shut the system down gracefully Figure notes 1 Grounding receptacle 5 TN799DP C LAN 2 650A Power Supply 6 TN2302AP IP Media Processor 3 TN2314 Processor 7 Storage grounding wrist strap backup PCMIA flashcard and software and documentation library CDs etc 4 T...

Page 118: ...p i e applications to the edge of the network high reliability for critical applications and multi service networking with feature transparency The G700 with a Media Server infrastructure is comprised of three modular elements Media Gateways Media Servers and Software How does the G700 fit into your system The G700 with a Media Server incorporates the following features that help it fit easily int...

Page 119: ... BIOS When Phase 1 begins executing it reads in the rest of the LILO program including the Linux kernel s location LILO reads in the Linux kernel uncompresses it and transfers control to it 3 Linux Kernel The Linux kernel initializes the Pentium processor s registers initializes its own data structures determines the amount of available memory initializes the various compiled in device drivers etc...

Page 120: ...he Process Manager prc_mgr The Process Manager starts up the Communication Manager processes by Reading the Process Table file opt defty bin Proc_tab z Creating every process with the PM_INIT attribute Other Communication Manager processes i e initmap and hmm create other permanent Communication Manager processes The Process Manager also Verifies that Communication Manager is authorized to run on ...

Page 121: ...t pack will light according to this sequence 1 All lights on the TN2314 will rapidly blink in sequence from bottom to top also known as racing lights All lights will then be off 2 Within one minute the second light from the top will blink green When the LED is more on than off indicates BIOS loading More off than on indicates Windows 2000 loading 3 The third LED from the top will blink amber to in...

Page 122: ...nostic tests are in progress on that circuit pack Communication Manager initialization Upon initialization no forms are available until the Offer Category is set The remote INADS channel is available To set the customer options login as Lucent 1 and do the following 1 Enter change system parameters offer options Lucent 1 2 and 3 logins only and the following form displays Do Not Remove Board Unitl...

Page 123: ...can be gracefully and manually shut down using the stop command with various arguments stop r Graceful reboot shuts down software powers down system reboots system stop h Graceful halt shuts down software powers down system Useful for server replacement The entire set of Watchdog applications can be shut down and restarted using Linux commands 1 stop ac Shuts down Communication Manager and every i...

Page 124: ...d waits a few seconds and checks again If no critical SAT commands are active either initially or after a few seconds the pamshut thread requests a reboot from the Process Manager NOTE S8100 System Shutdown shutdown system complete system shutdown without an automatic reboot Typically used for planned shutdown See Appendix D for shutdown and restart actions and Appendix G for bash commands in Inst...

Page 125: ...s and cleans up partitions syslogd Linux system log daemon manages logging from Linux services and applications xntpd network time protocol daemon manages clock synchronizations across the network Watchdog s HiMonitor The Watchdog s HiMonitor checks for run away processes and terminates them HiMonitor deals with an infinitely looping process that prevents lower priority processes from running More...

Page 126: ...rements to 0 and the processor is reset Hardware Sanity device driver The Hardware Sanity device driver loadable module is a modified Linux driver for the hardware Watchdog A Sanity thread periodically writes to the Hardware Sanity driver which resets the timer on the hardware Watchdog If the Sanity thread does not write to the Hardware Sanity driver the Driver does not reset the timer on the hard...

Page 127: ...tions it undergoes a reboot The system uses less severe resets to recover from other less disrupting errors The technician can initiate resets with a command CAUTION Communication Manager application resets can have wide ranging disruptive effects Unless you are familiar with resetting the system follow normal escalation procedures before attempting a demand reset If a reset fails to recover norma...

Page 128: ...ng and the firmware stops attempting to reboot Windows 2000 To view the handshaking signal 1 Observe the amber LED on the TN2314 processor circuit pack 2 If it flashes briefly once every 10 seconds the handshaking signal is present If there is no handshaking signal If the firmware has stopped and Windows 2000 is running you can use Windows 2000 to provide information to higher tier personnel for t...

Page 129: ...ogether to cause an SPE download a Check to see if UPS is being used b If yes proceed to the next step c Check to see whether pins 26 and 1 are being used as other alarm inputs Pins 26 and 1 on the AUX connector are dedicated to the UPS alarm input d If yes disconnect from the other connections 3 If the problem persists after reboot you may have to replace the processor circuit pack Resolving alar...

Page 130: ... Manager alarms You can use the following Communication Manager commands to obtain more alarm information 1 Use display alarms command Issuing the display alarms command at the administration terminal shows where maintenance thinks the problem lies The alarms are a good indication of why the system went down They should be used along with the following two methods 2 Observe red LEDs on the circuit...

Page 131: ...and adjuncts on page 131 Conditions that trigger Link Recovery on page 131 H 248 Link Recovery processes on page 132 General Link Recovery process on page 132 Call handling during recovery on page 134 Maintenance during recovery on page 134 Link recovery administration on page 135 Administering the server timer on page 135 Administering the Media Gateway on page 136 Applicable hardware and adjunct...

Page 132: ...y spends in specific Link Recovery processes Table 46 H 248 Link Recovery timers on page 132 lists the timer parameters The sequence of events during Link Recovery is described in Table 47 General Link Recovery process on page 133 Table 46 H 248 Link Recovery timers Timer Location Description Value range in minutes default Link Loss Delay Timer Server The length of time that the server retains cal...

Page 133: ...ministering this list and on setting the Transition Point 4 If the Primary Search Timer expires before the gateway can re establish the link to the alternate resources that are above the Transition Point in the MGC list then the gateway crosses the Transition Point and begins searching the other resources in the list The gateway makes only one connection attempt with any resources below the Transi...

Page 134: ... reports If the calling party hangs up during Link Recovery expect inaccuracies in the CDR records for the recovery time period Phone buttons including feature access buttons do not work The Feature interactions and compatibility on page 137 section describes other performance impacts associated with Link Recovery Maintenance during recovery During Link Recovery the following maintenance events oc...

Page 135: ...he server timer on page 135 Administering the Media Gateway on page 136 Administering the gateway timers and Transition Point on page 136 Administering the MGC list on page 137 Administering the server timer The Link Loss Delay Timer determines how long Communication Manager retains the gateway s call state information before it instructs the gateway to reset which drops all calls in progress To a...

Page 136: ... Search Timer the length of time that the gateway spends trying to connect to the primary server by typing set mgp reset times primary search search time at the Command Line Interface CLI The search time values are 1 60 minutes NOTE The Primary Search Timer value should be shorter than both the Total Search Timer and the Link Loss Delay Timer 2 Administer the Total Search Timer the length of time ...

Page 137: ... list consists of the IP addresses to contact and the order in which to re establish the H 248 link To administer the MGC list 1 At the gateway s Command Line Interface CLI type set mgc list ipaddress ipaddress ipaddress ipaddress where The first element is the IP address of the primary server S8300 or the primary C LAN circuit pack S8700 The next three elements are the IP addresses of 1 3 LSPs S8...

Page 138: ...perform as intended In addition applications that do not accommodate time outs or missing state transition s might behave unpredictably Voice mail adjuncts INTUITY INTUITY Audix During Link Recovery callers connected to AUDIX remain connected even if they hang up Such calls might be automatically disconnected by AUDIX if the connection remains intact without the calling party entering tone command...

Page 139: ...erward the primary server SAT commands list media gateway or status media gateway can verify whether all the network endpoints re registered with the primary server The Linux command start ac issued to each LSP will then restart Communication Manager on each of those platforms H 323 gateway to endpoint Link Recovery The H 323 link between an Avaya Media Gateway and an H 323 compliant IP endpoint p...

Page 140: ...S8100 S8300 S8700 IP endpoints supported All IP endpoints can but are not required to support this feature This includes softphones IP telephones and Avaya MVCS As an example a sampling of Avaya endpoints are listed below Avaya IP Softphone R5 for Windows 2000 Avaya IP Softphone for Pocket PC Avaya IP Agent R5 firmware version 5 000 or above Avaya IP Agent R4 Table 51 Synopsis of recovery outcomes...

Page 141: ...e access codes do not work and any other type of call handling ceases In essence the server cannot react to any stimuli until the H 323 signaling link is restored At a minimum the features listed below might be impacted by a link bounce Call Forward Call coverage stations Call coverage VDNs Call pickup Displays Drop Group Page Hold IP Direct Shuffling Last Number Dialed Priority Calling Station Hu...

Page 142: ...correct information until the H 323 Link Bounce Recovery process has successfully recovered the signalling link and synchronization has occurred Adjunct Switch Applications Interface ASAI ASAI based applications that utilize timing loops time related methods or events might not accurately perform as intended Furthermore applications that depend upon a rigid state machine model and do not accommoda...

Page 143: ... or TCP Keep Alive signals Through the use of Gateway to IP endpoint messaging the IP endpoint transmits a compatible Keep Alive message as instructed by the Gateway The RAS Keep Alive signal frequency increases with an ever increasing number of registered IP endpoints To reduce the volume of the Keep Alive messages on a server Communication Manager varies the RAS time to live TTL value based on t...

Page 144: ...dged by Gateway Whenever the Gateway does not send the acknowledge message ACK in response to the endpoint s TCP Keep Alive signal KA the Keep Alive Count note 4 in Figure 21 Keep Alive signals not acknowledged by Gateway on page 145 begins After the administered number of Keep Alive signals is reached 2 in the example the endpoint attempts to re register with the Gateway note 5 in Figure 21 Keep ...

Page 145: ...ffic idle time after which a TCP Keep Alive KA signal is sent from the endpoint Keep Alive Interval Endpoint The time interval between TCP Keep Alive re transmissions When no ACK is received for all retry attempts the local TCP stack ends the TCP session and the associated socket is closed Keep Alive Count Endpoint The number of times the Keep Alive message is transmitted if no ACK is received fro...

Page 146: ...e the current Communication Manager server may have a large number of C LAN circuit packs This timer allows the customer to specify the maximum time that an IP endpoint spends on trying to connect to the C LANs associated with the current Gateway before going to an LSP as defined in the Alternate Gateway List While off hook the endpoint continues trying to re establish connection with the current ...

Page 147: ...he user NOTE During the re registration process when an endpoint is on an active call both the Communication Manager server and the endpoint take care that any existing calls are not dropped In fact if the re registration completes successfully the endpoint regains all call features 3 If the endpoint is successful in connecting to the same Gateway it re registers performing what amounts to as a fu...

Page 148: ...rocess on page 148 depicts a network in which the Alternate Gateway List AGL has four 4 entries Each entry includes an IP address of a C LAN or an LSP followed by a Gateway ID The purpose of the ID is to differentiate the C LAN addresses from an LSP address For simplicity sake the IP address is not shown in the figure Instead the label CLANx or LSPx is used Figure notes 1 Alternate Gateway List 6 ...

Page 149: ...t without successfully registering it continues to cycle through the entire AGL starting from the top The reaction of the IP endpoint is dependant on whether it is a Softphone or IP Telephone An IP Telephone eventually resets itself and restarts the registration process A Softphone does not perform a reset since the platform on which it is running might not tolerate a reset because other applicati...

Page 150: ...elay ms High 800 Low 400 Packet Loss High 40 Low 15 Ping Test Interval sec 20 Number of Pings Per Measurement Interval 10 RTCP MONITOR SERVER Default Server IP Address Default Server Port 5005 Default RTCP Report Period secs 5 H 248 MEDIA GATEWAY H 323 IP ENDPOINT Link Loss Delay Timer min 5 Link Loss Delay Timer min 5 Primary Search Time sec 5 Field name Link Loss Delay Timer min Values 1 60 Defa...

Page 151: ...might have a large number of C LANs This timer allows the customer to specify the maximum time that an IP endpoint spends on trying to connect to the C LANs before attempting to register with an LSP While the IP Telephone s receiver is lifted the endpoint continues trying to re establish connection with the current server until the call ends change ip network region 1 Page 1 of 19 IP NETWORK REGIO...

Page 152: ...signal is sent from the endpoint Keep Alive Interval Endpoint The time interval between TCP Keep Alive re transmissions When no ACK is received for all retry attempts the local TCP stack ends the TCP session and the associated socket is closed Keep Alive Count Endpoint The number of times the Keep Alive message is transmitted if no ACK is received from the peer H 323 Link Bounce Recovery If y is e...

Page 153: ...rved but every alarm is resolved except busyouts Stable features are preserved Transient calls not yet connected and some user stimuli are dropped New calls are not processed during the reset G3 MT logins including remote access and system port logins are dropped Every administrative session except those over the TN799 C LAN are dropped If the reset resulted from a spontaneous server interchange m...

Page 154: ... memory If a save trans operation is in progress a SAT requested cold 2 restart would be aborted A software requested cold 2 restart would result in an unsuccessful save trans operation and possibly corrupt translations Every G3 MT login including remote access and system port logins is dropped Initialization firmware runs diagnostics and displays results on the G3 MT screen Server memory shadowin...

Page 155: ...e standby server before executing reset system 4 Duration Typically 11 to 14 minutes Causes reset system 4 command from Communication Manager SAT ASA command line Escalation from SAT s reset level 2 Power up Recovery attempt from server down mode Effects S8100 Emergency Transfer is invoked System software boot image is reloaded and every process is re initialized Communication Manager processes ar...

Page 156: ...em is reset due to a loss of power or through Reset commands at the administration terminal Maintenance software from which the system can reset itself This process starts when certain software and hardware errors are detected by the software WARNING When the system is rebooted or reset at level 2 3 4 or 5 all voice terminal and attendant console features are adversely affected Users should be adv...

Page 157: ...ult the G700 is audited to verify that all boards that were originally present are still present after a reboot Automatic Launch of Traceroute ALT NOTE Currently this feature operates exclusively on the S8300 Media Server When a G700 Media Gateway unregisters from the S8300 Media Server the server platform automatically sends a request to the server to execute a traceroute command The Linux progra...

Page 158: ...Server initialization recovery and resets System resets 158 Maintenance Procedures December 2003 ...

Page 159: ...dling MMCH on page 201 Troubleshooting ISDN PRI on page 207 Troubleshooting ISDN PRI endpoints wideband on page 209 Troubleshooting ISDN BRI ASAI on page 212 Troubleshooting ISDN PRI test calls on page 215 Troubleshooting the outgoing ISDN testcall command on page 218 Safety precautions By observing the prescribed safety precautions while working on a system you can avoid unnecessary damage to its...

Page 160: ...powering down the system 1 Using a pointed object such as a paper clip or pen do not use a pencil press the Boot Shutdown button The button is located at the top right portion of the front panel 2 Hold the Boot Shutdown button in until the LCD display flashes the message MSHUT 3 Release the Boot Shutdown button NOTE The EMBEDDED AUDIX system takes about five minutes to shut down The heartbeat indi...

Page 161: ...e hand before touching any components and keep your extra hand grounded throughout the procedure Handle a circuit pack only by its faceplate latch or top and bottom edges Do not touch a board s components leads or connector pins Keep circuit packs away from plastic and other synthetic materials such as polyester clothing Do not place a circuit pack on a poorly conductive surface such as paper If a...

Page 162: ...ly resumes alarm origination and reports any unresolved alarms to the alarm receiver Web based administration process The suppression of alarm origination is optional Also while logged in as craft an idle terminal is automatically logged off after 30 minutes At that time any unresolved alarms are reported to Avaya s alarm receiving system If you are logged in as craft at two terminals the logoff o...

Page 163: ...erchange entry is recorded in the initcauses log The occurrence of a recent interchange is displayed in the Bash shell s server screen There are two possible causes of a spontaneous interchange Major hardware failure Failed recovery that has been software escalated If the interchange was fault driven there are two ways of finding the cause Using alarm and error logs in conjunction with the timesta...

Page 164: ...equipped voice terminal when a possible failure is detected Holding time is the elapsed time from when a trunk is accessed to the time a trunk is released When ACA is enabled through administration the system measures the holding time of each call A short holding time limit and a long holding time limit are preset by the System Manager for each trunk group The short holding time limit can be from ...

Page 165: ...ce terminal or attendant console user to identify a specific trunk being used on a call This is useful when a user experiences noise or poor transmission on a trunk call The trunk identification access code and group number is displayed when the trunk id button is pressed while on a trunk call Use of this feature is denied if there are more than two trunks on a call If the call is trunk to trunk t...

Page 166: ...7 Port fault isolation using the LA85 port tester To begin the isolation procedure at the You might need this preliminary information or equipment And if Then Wall field in equipment room Use display errors command Off board errors indicated Verify wiring from switch to equipment room wall field Station terminating end 1 Unplug station cord from terminal and plug it into the BRI or Other jack on t...

Page 167: ...ut any of these components in a standard duplex or high reliability system nonduplicated PNC is destructive CAUTION After completing the tests be sure to release every busied out component Table 58 LED indications for the LA85 port tester Port W BL Bl W W O O W W G G W Bl W W BL Analog G1 1 The red LED lights on a reversal If the analog set contains a polarity guard the set is still operable Deter...

Page 168: ...e previous errors are present proceed with Step 3 If not look for SNI PEER errors If there is one SNI circuit pack with many different SNI PEER error types replace the indicated SNI circuit pack If there are many SNI PEER errors with the same error type replace the indicted SNI circuit pack using the following table MO Error Type FIBER LK Any SNI BD 513 EXP INTF 257 769 770 1281 1537 3073 3074 307...

Page 169: ...ber link s endpoints follow this flowchart Busyout and test board UUCSS long and record every test failure When looking at test results consult the explanations and illustrations of the tests which appear at the end of this procedure Is Board Not Assigned displayed for an EXP INTF in a PN If yes test maintenance long to release an EXP INTF that may be held reset by a PN s Maintenance circuit pack ...

Page 170: ...circuit pack Wait 1 minute and retest If the board is still not inserted replace the DS1C circuit pack and the EXP INTF or SNI connected to it and return to Step 4 If No check to see if any of the CSU devices are looped back Busyout and test ds1 facility UUCSS external loop for each DS1 facility The tests should fail If any test passes the facility is looped back and the loopback should be removed...

Page 171: ...d receive jacks of the lightwave transceiver with the jumper cable NOTE Make sure that the total length of the fiber jumper cable does not exceed the maximum length recommended for the fiber link connections between cabinets Otherwise test results may be influenced by violation of connectivity guidelines 5 At the front of the cabinet observe the amber LED on the looped back circuit pack If the amb...

Page 172: ...opback tests are shown in Figure 25 DS1 CONV Loopbacks on page 172 For more information about DS1 CONV Loopback Tests 788 and 789 see Far End DS1 Converter Circuit Pack Loopback Test 788 Far End Lightwave Transceiver Loopback Test 789 For more information about DS1 Facility Loopback tests 797 and 799 see Far End Internal Loop Back Test 797 Near End External Loop Back Test 799 Figure 25 DS1 CONV Lo...

Page 173: ...D 38 W BL 11 W BL Facility D Line In LID 13 BL W 03 BL W Facility D Line Out LOD 39 W O 09 W O Facility D Line Out LOD 14 O W 01 O W Plug 03 Facility C Line In LIC 41 W G 11 W G Facility C Line In LIC 16 G W 03 G W Facility C Line Out LOC 42 W BR 09 W BR Facility C Line Out LOC 17 BR W 01 BR W Plug 02 Facility B Line In LIB 44 W S 11 W S Facility B Line In LIB 19 S W 03 S W Facility B Line Out LOB...

Page 174: ... Q 93B Q SAAL ATM SONET Physical Fiber Fiber iodftrb LJK 020801 CaPro 1 TN2238 Table 60 TN230X LED reference LED color Interpretation Red Green Amber Off Off Off Normal state for PN s standby ATM EI board Off Off 2 sec on 2 sec off Normal state for PN s active PNC archangel ATM EI board 100ms on 100ms off Loss of signal on the OC 3 fiber Either the TN230X receive top or TN230X transmit bottom fibe...

Page 175: ...arrier is received over the Ethernet LAN link DIAG Green Off Normal state NBOO T Green Off Normal state MGT Green Off Normal state RUN Green Steady on Normal state The switch processor is running PWR Green Steady on Normal state The switch processor board is powered up VOLT Amber Off Normal state TEMP Amber Off Normal state FAN Amber Off Normal state SYSER R Amber Off Normal state FAULT Amber Off ...

Page 176: ...normal state if the terminating PN is supposed to be up and running RX Green Intermitten t blink ATM cells are being received intermittently This is a typical pattern if only VBR variable bit rate signaling connections are present but no talk paths are up perhaps because no calls are in progress RX Green Steady on ATM cells are being received frequently enough that the LED is lit constantly This i...

Page 177: ...ocal console terminal Has the A500 been booted using either the recessed reset button or by turning the power off then on again Did the A500 go through a normal power up sequence including testing every LED Are any A500 amber fault LEDs lit Are the remaining A500 LEDs in a normal state Table 61 A500 LED Quick Reference on page 175 Can you log into the A500 console using the diagnostic account root...

Page 178: ...ad to or download from a TFTP server does the TFTP server field have the customer provided Internet address as configured using the tftp setserver command e Does the ATM address field have the customer provided or Avaya provided network prefix the first thirteen bytes set by using the modify atmprefix command ATM administration Is ATM PNC administered correctly 1 Enter list atm pnc on the S8700 Mu...

Page 179: ...ks reside or display circuit packs cabinet non control cabinet at the S8700 SAT This command tells you in more detail what boards are in which slots in each cabinet and carrier Verify that the TN230Xs are physically located in the slots indicated on the display Figure 31 Screen output for display circuit packs 1 on page 180 shows the output for display circuit packs 1 Figure 32 Screen output for d...

Page 180: ...NISTERABLE IN THIS SCREEN CIRCUIT PACKS Cabinet 1 Carrier B Cabinet Layout five carrier Carrier Type port Slot Code Sfx Name Slot Code Sfx Name 00 11 TN464 C DS1 INTERFACE 01 12 TN464 F DS1 INTERFACE 02 TN2305 ATM PNC EI 13 TN767 F DS1 INTERFACE 03 14 TN767 C DS1 INTERFACE 04 TN754 C DIGITAL LINE 15 TN760 D TIE TRUNK 05 TN746 B ANALOG LINE 16 TN760 D TIE TRUNK 06 TN753 DID TRUNK 17 07 TN771 D MAIN...

Page 181: ...c 2 Administered with End System Identifiers If the PNs are addressed using End System Identifiers ESIs the display looks like Figure 35 Screen output for display atm pnc 1 with End System Identifiers on page 182 pnc 1 and Figure 36 Screen output for display atm pnc 2 with End System Identifiers on page 182 pnc 2 display atm pnc 1 ATM PNC Connection Number 1 Location 01B02 Name Address Format ICD ...

Page 182: ...how signaling summary on the A500 console Figure 37 Screen output for the show signaling summary command on page 183 shows the screen output display atm pnc 1 ATM PNC Connection Number 1 A PNC Location 01B02 Name Address Format E 164 ATM Private AFI 45 E 164 0001013035381053 HO DSP 00000000 ESI 000000000011 SEL 00 display atm pnc 2 ATM PNC Connection Number 2 A PNC Location 02A01 Name Address Form...

Page 183: ...se administered in S8700 Multi Connect Field Value IntType Network If it is User links will not come up between the PNs Signaling UNI3 1 If it is UNI3 0 links will not come up between the PNs ILMI Preferred value of is No however this alone does not prevent links from coming up between the PNs SAP State May or may not be UP Their values depend on more than just whether the port was marked as UP Se...

Page 184: ...ected PN the EAL and PACL links will come up but 1 way talk paths may result The ATM network can route from the IPSI connected PN to another PN which creates the bidirectional EAL and PACL signaling channels and one side of the talk path If an address or End System Identifier is missing or incorrect on the A500 port associated with a non IPSI connected PN the links will not come up between the PN ...

Page 185: ...n present STS_3c MultiMode A1 4 down down present STS_3c MultiMode A1 5 down down present STS_3c MultiMode A1 6 down down present STS_3c MultiMode A1 7 down down present STS_3c MultiMode A1 8 down down present STS_3c MultiMode A2 1 down down present STS_3c MultiMode A2 2 down down present STS_3c MultiMode A2 3 down down present STS_3c MultiMode A2 4 down down present STS_3c MultiMode A2 5 down dow...

Page 186: ...rrier cabinet carrier on the S8700 Multi Connect SAT See the following Figure 41 List configuration carrier 1b screen on page 186 1b and Figure 42 List configuration carrier 2a screen on page 187 2a Figure 41 List configuration carrier 1b screen list configuration carrier 1b SYSTEM CONFIGURATION Board Assigned Ports Number Board Type Code Vintage u unassigned t tti p psa 01B02 ATM PNC EI TN2305 00...

Page 187: ...age The TN230X vintage If Vintage is no board then either the board is in the incorrect slot or board insertion was not completed correctly Refer to Reseating and replacing circuit packs on page 277 list configuration carrier 2a SYSTEM CONFIGURATION Board Assigned Ports Number Board Type Code Vintage u unassigned t tti p psa 02A01 ATM PNC EI TN2305 000001 02A09 DS1 INTERFACE TN767E 000004 u u u u ...

Page 188: ...op fibers If there is loss of signal on the fiber refer to Fiber link fault isolation on page 167 2 Is the A500 port s CD LED off indicating a loss of signal on the fiber Note that the A500 detects continuity problems only with the Receive right hand fiber the state of the Transmit left hand fiber is not detected 3 Enter show signaling summary on the A500 console Figure 45 A500 show signaling summ...

Page 189: ...e A1 5 down down present STS_3c MultiMode A1 6 down down present STS_3c MultiMode A1 7 down down present STS_3c MultiMode A1 8 down down present STS_3c MultiMode A2 1 down down present STS_3c MultiMode A2 2 down down present STS_3c MultiMode A2 3 down down present STS_3c MultiMode A2 4 down down present STS_3c MultiMode A2 5 down down present STS_3c MultiMode A2 6 down down present STS_3c MultiMod...

Page 190: ...administered See ATM BCH ATM B Channel Trunk If no carrier signal is received an optical transceiver s hardware safety interlocks may cut transmission power So a transmission problem could indicate an unreceived carrier signal at the same end The A500 does not recognize that there is a port board in the slot It may be necessary to re administer the A500 port boards Refer to the Cajun A500 Quick Re...

Page 191: ... to verify that the Admin Status is up If the Receive Cell Count is increasing but the Transmit Cell Count is not increasing this may be because the port was administered with no UNI signaling admin link command Use show signaling summary to ensure that Signaling is UNI3 1 The error counters might not be zero but should not be large either compared to the receive and transmit cell counters If the ...

Page 192: ... is UNI3 1 The POLL PDUs and STAT PDUs counters should be increasing if the TN230X is actively sending and receiving Q SAAL Protocol Data Units with the A500 This occurs even if the TN230X did not achieve board insertion Q 93B network layer Are connection requests being received by A500 Call Control 1 Enter show signaling stats port q93b or the port of interest on the A500 console Figure 49 A500 s...

Page 193: ...t of interest If this field is not configured for UNI signaling then the port was administered for no UNI signaling admin link command Use the show signaling summary command to verify that Signaling is UNI3 1 Connect Messages Setup Messages Release Messages These counters should be non zero if the A500 is handling Q 93B protocol layer messages sent by the PPN and PN They may not increase during tr...

Page 194: ...he links between the PPN and the PN remain up so that the message from the PN is logged Refer to ATM BCH ATM B Channel Trunk for detailed information about cause codes for this MO Figure 51 S8700 Multi Connect display errors input screen Figure 52 Screen output for display errors command on page 195 shows the screen output for the display errors command A500 show signaling cause 31 Cause 31 Normal...

Page 195: ...addresses administered in the ATM switch show signaling routes or show signaling esi or in the S8700 display atm pnc are incorrect 31 Normal unspecified This is a normal return 41 Temporary failure This try again later cause code has been observed when the source of the problem is on another port for example a routing problem on another port that displays cause code 3 47 Resources unavailable unsp...

Page 196: ...s being established from the PPN to a PN Diagnostics Do you get a dial tone from a set on the PN in question Can you ring a set on this PN dialing from the PPN and vice versa Complete the following steps 1 Enter list sys link on the S8700 Multi Connect SAT Figure 54 List sys link screen on page 197 shows the screen output A500 show switch circuit table _____________________________________________...

Page 197: ...ulti Connect PNs A common use of VBRnrt circuits is multimedia and video conferencing systems Link Type Channel One PACL to each TN230X in either a PPN or a PN and one EAL to each TN230X in a PN State up list sys link SYSTEM LINKS INFORMATION Location Link Type State Current Faulted Last Fault Channel Path Path Recorded 02A0101 EAL up present present 12 06 1997 16 20 01B0202 PACL up present presen...

Page 198: ...e call The call processing software saves virtual circuits for a few seconds after the end stations have hung up in case the VC can be reused for another call between the same two PNs In early version of the Release 2 A500 firmware these connections incorrectly identified as pmp UBR There may be other CBR virtual circuits between A500 ports that are not associated with S8700 Multi Connect PNs A co...

Page 199: ...is a bidirectional VC established from the PPN to a PN these can be routed correctly and come up just fine However a single call s talk path consists of two unidirectional VCs one from the PPN to a PN which is routed correctly and another from the PN to the PPN which cannot be routed Diagnostics 1 At the A500 use the show signaling routes or show signaling esi command s as appropriate to check the...

Page 200: ... Every A500 diagnostic command looks good Diagnostics Check log for WRONG BOARD INSERTED errors use list configuration all or display circuit packs carrier Action Correct the ATM addresses or swap fibers on the A500 between the incorrectly connected PNs Swapped Routes End System Identifiers or Fiber between A and B side TN230Xs in a PN Symptoms The PPN establishes links to what it thinks is the ac...

Page 201: ...lowing connection of an ESM to a S8700 Media Server system Before troubleshooting any problems associated with the MMCH always be sure that the endpoint is operating correctly audio video and data by making point to point test calls If possible make the test calls over the network to test the connectivity and routing of network calls from the endpoint This eliminates problems such as disconnected ...

Page 202: ...he above conditions occur then 64 kbps calls from the site are blocked Solution Administer the conference for connection at 56 kbps Calls terminate with no audio Description To support endpoints that do not support Multipoint Command Conference MCC the MMCH changes its capability set and initiates a capability set exchange with the endpoint when the Selected Communications Mode SCM changes If the ...

Page 203: ... the board and then bringing the conference up again Calls terminate with no video Description Generally loss of video can be divided into two types The first occurs when the MMCH switches to the endpoint but nobody sees them The receivers see either black video or a frozen image of the previous speaker depending on the codec of the manufacturer The type occurs when the MMCH does not switch to an ...

Page 204: ... be provided to subnodes from the same PN through which the system receives its synchronization Passing synchronization through a a system s EI Adds an unnecessary hop to the path Creates another potential point of failure Expansion Interface duplication If a customer s network uses PNs with duplicated EIs scheduled switching of the EI links should be disabled on the PBX by using change system par...

Page 205: ...rify that parties who were speaking are valid video sources as described in Calls terminate with no video on page 203 The See Me feature MCV can also cause VAS to lock up An endpoint can activate MCV to force their site to become the broadcaster If they do not disable the feature when finished the system remains in this mode indefinitely The status conference X command shows that MCV is in effect ...

Page 206: ...f the microphone s and room speaker s might be needed Table 63 Audio echo troubleshooting on page 206 details two common audio echo problems and suggested actions to resolve them Normally if any microphone in the room is moved relative to the speakers that site will cause echo until the echo canceller in the codec retrains itself Some will require a manual reset If a PictureTel keypad is configure...

Page 207: ...01 software and the Vistium 2 0 software successfully rate adapt with the MCU External rate adaptation techniques used by VTEL and CLI are known to cause problems with the endpoint when used with this feature Endpoint or I MUX in loopback mode Some endpoints have a loopback enable feature This makes MMCH data loopback at the MMCH when a connection is in progress The loopback can be enabled prior t...

Page 208: ...ENT STATUS OF DS 1 FACILITYVIA UDS1 BD OR DS1 BD MO SECTION ARE THERE ALARMS OR ERRORS AGAINST ISDN LINK OR ISDN SGR IF MULITPLE ALARMS EXIST INVESTIGATE IN FOLLOWING ORDER ISDN LINK ISDN SGR FOLLOW REPAIR PROCEDURE FOR APPROPRIATE MO ARE THERE ALARMS OR ERRORS AGAINST FOLLOW REPAIR PROCEDURE FOR ISDN TRK TO PAGE 2 NO YES START YES NO YES END A NO DS1 BD ISDN TRK FOLLOW REPAIR PROCEDURES ...

Page 209: ... MAKING ISDN PRI ARE THERE BIT ERRORS OVER HAS A SYNCHRONIZATION SOURCE BEEN SYSTEM SWITCHING IF PROBLEMS STILL EXIST THEN ESCALATE COMPARE INDICATED FACILITY TO RECORD OF PREVIOUS PROBLEMS ARE BIT ERRORS OCCURRING MORE FREQUENTLY THAN PREVIOUS RECORD INDICATED FACILITY AND IF THIS CONTINUES TO OCCUR CONTACT FACILITY OR EXTERNAL EQUIPMENT PROVIDER THEN ESCALATE THE TI FACILITY UNSTABLE AWAY FROM I...

Page 210: ...T Does the adaptor or endpoint indicate problems NO YES Follow repair procedures recommended by the provider of the terminal adapter or endpoint equipment Check administration at the endpoint and on the switch for example port boundary width Are they inconsistent YES Correct the administration so that both ends match NO Does every call fail or are the failures transient Transient Failures Always F...

Page 211: ... THE PRI TERMINAL ADAPTER VENDOR OR ISDN ENDPOINT EQUIPMENT VENDOR Are there alarms or errors against DS1 BD YES IF MULTIPLE ALARMS EXIST INVESTIGATE IN THE FOLLOWING ORDER PI BD PI PT PI SCI PI LINK ISDN LNK AND ISDN SGR FOLLOW REPAIR PROCEDURE FOR APPROPRIATE MO YES NO FOLLOW REPAIR PROCEDURE IN THE DS1 BD MO SECTION NO Are there alarms or errors against PI BD PI PT PI SCI PI LINK ISDN SGR or IS...

Page 212: ... BRI signaling Perform an in depth analysis of DS1 interface between the switch and the endpoint equipment including the premise distribution wiring endpoint equipment and any other noise producing equipment YES Are there bit errors over the DS1 interface between the switch and the PRI Terminal Adapter or the ISDN endpoint equipment Use list measurement command NO END IF THE PROBLEM STILL EXISTS T...

Page 213: ...acks is reached and the PN in question has only one ISDN BRI circuit pack then assume that the answer is Yes and follow the repair procedure for PKT BUS When directed by the flowchart to refer to the maintenance documentation for a specific MO keep in mind that the repair procedure for that MO may refer you to another MO s repair procedure The flowchart tries to coordinate these activities so that...

Page 214: ...RE THERE ALARMS OR ERRORS AGAINST M T PKT YES IS THE PROBLEM ISOLATED TO ARE THERE ALARMS OR ERRORS AGAINST EXP INTF THE PPN A TO PAGE 2 IS THE ISDN BRI PROBLEM RESOLVED END ARE THERE ALARMS OR ERRORS AGAINST PKT INT IS THE ISDN BRI PROBLEM RESOLVED NO YES YES DUPLICATED PNC NO YES NO TO PAGE 2 NO B FOLLOW THE REPAIR PROCEDURE FOR PKT INT FOLLOW THE REPAIR PROCEDURE FOLLOW THE REPAIR PROCEDURE FOR...

Page 215: ...access ISDN PRI trunks only An ISDN PRI test call can be placed only if the circuit translates to an ISDN PRI trunk An ISDN PRI test call can be originated through either the synchronous or the asynchronous method Each method is described in the following sections PAGE NO YES END FROM 1 IS THE PROBLEM AFFECTING MOs ON MULTIPLE BRI BD CIRCUIT IS THE PROBLEM AFFECTING MULTIPLE MOs ON THE SAME BRI BD...

Page 216: ...ponse to the above commands Port The port address UUCSSpp is the PN s number carrier designation slot and circuit of the maintenance object MO under test Maintenance Name The type of MO tested Test Number The actual test that was run Test Results Indicates whether the test passes fails or aborts Error Code Additional information about the results of the test For details see ISDN TRK DS1 ISDN Trunk...

Page 217: ... page 218 clear isdn testcall Enables you to cancel an in progress ISDN PRI test call and allow another test call to start list isdn testcall Enables you to list every ISDN PRI trunk in use for an ISDN PRI test call in the system status isdn testcall Enables you to check the progress of an outgoing test call When an outgoing ISDN PRI test call completes in a specific PN another ISDN PRI trunk from...

Page 218: ...correct service so that a network facility message can be sent across the ISDN PRI network If the outgoing ISDN PRI test call keeps aborting make sure that the far end device can handle DCP Mode 0 or DCP Mode 1 NOTE Before attempting to make an ISDN PRI test call to the public network that is the network is the far end make sure that test call service is provisioned by the network The user must su...

Page 219: ... is intended to be the normal starting point for isolating and resolving packet bus problems Before using it you should familiarize yourself with packet bus maintenance by reading the introductory sections Remote versus on site maintenance on page 220 discusses the strategy and the requirements for performing remote maintenance and on site maintenance for the packet bus Tools for packet bus fault ...

Page 220: ...hart and preparing the on site technician for replacement of several components if necessary The Maintenance Test packet bus port described below provides status information that is accessed with the status port network P command and the PKT BUS test sequence The Maintenance Test circuit pack may or may not be present at a customer site depending on the configuration of the switch If a Maintenance...

Page 221: ...ate trouble free itself For example the insertion of a TDM only circuit pack such as a TN754 digital line could bend the packet bus pins on the backplane but remain unaffected since it does not communicate over the packet bus Packet bus faults do not necessarily cause service interruptions but shorts on it usually do Depending on which leads are defective the system may recover and continue to com...

Page 222: ...ures by way of parity errors on received data TN556 TN2198 or TN2208 ISDN BRI BRI BD BRI PORT ABRI PORT BRI SET BRI DAT ASAI ADJ carries signaling information for ISDN BRI station sets and data modules as well as signaling information and ASAI messages between the server and an ASAI adjunct Depending upon the configuration an ISDN BRI circuit pack has the same fault detection capabilities as a TN5...

Page 223: ...the active IPSI s Packet Interface circuit disrupts the packet bus an IPSI interchange may restore service In other cases replacement of the circuit pack may be required before service can be restored TN570 Expansion Interface EI A failure of an EI circuit pack typically causes all packet traffic in the connected PN or CSS to fail If the failure is on its packet bus interface the packet bus may be...

Page 224: ...ta Such a disruption may be indicated by Intermittent packet bus alarms Intermittent failures of other packet circuit packs Interference with other connected endpoints These failures are difficult to isolate because of their intermittent nature In most cases the failed circuit pack is alarmed and every connected endpoint on the circuit pack is out of service until the circuit pack is replaced Thes...

Page 225: ...s for other PNs a packet bus failure in this PN effectively Disrupts the IPSI connected PN s packet bus traffic Removes every subordinate PN within its scope from service including both TDM and packet buses CAUTION Packet bus fault isolation and correction often involves circuit pack removal which is destructive to service Minimize time devoted to destructive procedures by using non destructive on...

Page 226: ...s involves examination of the error and alarm logs followed by the usual repair actions 2 If the packet bus problem persists remove port circuit packs those in purple slots to look for circuit packs that have failed and or damaged the packet bus pins 3 If the packet bus problem persists perform the same procedure for control complex circuit packs 4 If the problem persists or if the packet bus faul...

Page 227: ...circuit pack provides visual feedback of the packet bus state When the circuit pack is in stand alone mode see TN771D in stand alone mode on page 228 these visual indications are still present but the packet bus is never reconfigured The amber LED either blinks or is off Flashing Flashing of the amber LED once per second indicates that there are too many faults for the Maintenance Test packet bus ...

Page 228: ...sed change the SPEED field from 9600 bps to 1200 bps on the terminal s options setup menu This menu is accessed on most terminals by pressing the CTRL and F1 keys together On the 513 BCT press SHIFT F5 followed by TERMINAL SET UP Remember to restore the original settings before returning the G3 MT to service 355A EIA 232 adapter 258B 6 port male Amphenol adapter a 258A adapter and an extension cab...

Page 229: ...enol connector behind the carrier corresponding to the TN771D s slot Connect one end of a D8W 8 wire modular cable to port 1 of the 258A Connect the other end of the cable to a 355A EIA 232 adapter Plug the EIA 232 adapter into the terminal to be used and turn the terminal on 3 Reseat the TN771D circuit pack NOTE Critical reliability only this causes a MINOR OFF BOARD alarm to be raised against PK...

Page 230: ...rther input is accepted on the terminal The circuit pack must be replaced To exit stand alone mode 1 Remove the 258A adapter from the Amphenol connector 2 If the TN771D was installed for this procedure remove it Otherwise reseat the TN771D 3 If change system parameters maintenance was used to disable alarm origination re enable it now Packet bus fault isolation and correction in stand alone mode W...

Page 231: ...s information is available only from the stand alone mode It is not available from the MT or a remote login Figure 68 Packet bus leads on the backplane front view on page 232 shows the location of the packet bus leads for a given slot as seen from the front and back of the carrier O Open lead S Shorted lead blank No fault L L L L L L L L L L H H H H H H H H H H S S S L P 0 1 2 3 4 5 6 7 8 P 0 1 2 ...

Page 232: ...lts 232 Maintenance Procedures December 2003 Figure 68 Packet bus leads on the backplane front view Front View Backplane Separation GND GND L8 H0 SB H2 H4 SF H6 H7 H8 SS CLK 5v 5v 5v 5v 5v L5 LP L2 L4 L1 5v L7 GND LF GND GND GND L3 GND L6 GND HP H1 GND H3 GND H5 L0 GND GND ...

Page 233: ...the backplane rear view on page 233 shows the location of the packet bus leads for a given slot as seen from the front and back of the carrier Figure 69 Packet bus leads on the backplane rear view 5v LP L2 L4 L7 L8 H0 SB H2 H4 SF H6 H7 H8 GND SS CLK GND GND 5v 5v 5v 5v 5v L5 L1 GND L3 GND L6 GND HP H1 GND H3 GND H5 GND LF GND GND GND Back View L0 ...

Page 234: ... P commands as described in Steps 2 and 3 8 If the data matches the previously recorded data a packet bus problem exists and the original TN771D Maintenance Test circuit pack is not defective Reinsert the original TN771D and correct the packet bus problem by using the procedures in the sections that follow 9 If the data does not match the previously recorded data the original TN771D circuit pack i...

Page 235: ...s data module status sp link status pms link status journal link status cdr link YES YES YES YES YES YES YES YES NO NO NO NO To page 2 NO NO NO NO A Are there alarms or errors TDM CLK C Is only a single PN affected D Are there alarms or errors against PKT INTF F Are there alarms or errors against EXP INTF B Are the packet bus problems resolved Are the packet bus problems resolved Are the packet bu...

Page 236: ...rors and alarms are listed in individual maintenance objects Any that do not refer explicitly to the TDM bus except TDM CLK can be a possible cause of packet bus problems YES YES YES YES YES YES YES NO NO NO NO From page 1 NO NO NO G Is a TN771 present in this port network J Does the TN771 indicate packet bus faults K Is the problem isolated to a single board H Are there alarms or errors against M...

Page 237: ... probably caused by either IPSI s Packet Interface circuit fault IPSI connected port network s packet bus fault If there are IPSI connected port networks check the IPSI s Packet Interface circuit before checking the packet bus e Because each PN s packet bus is physically separate each affected PN must be checked individually However IPSI connected PNs should be checked first Once an IPSI connected...

Page 238: ...stomer with little ISDN BRI service and no adjunct features may consider even an uncorrectable packet bus fault less important and may prefer to delay repairs due to their disruptive nature If background maintenance is running on the packet bus when the status port network command is issued the data reported for the packet bus may be inconsistent due to updating by the tests If the data seem incon...

Page 239: ...ched to standby Refer to PKT INT Packet Interface reset pnc interchange If this command resolves the packet bus problem the problem is with the EIs or the link on the PNC a or b that just became the standby Refer to EXP INTF Expansion Interface Circuit Pack set tone clock If this command resolves the packet bus problem the problem is with the Tone Clock that just became the standby Refer to TDM CL...

Page 240: ...ted adjunct is in service Procedure 1 circuit pack fault detection Procedure 1 determines whether any circuit packs that use the packet bus have faults For each circuit pack type in Table 64 Packet circuit packs on page 240 proceed through the following steps Check these circuit packs in the order presented by the flowchart shown earlier in this discussion unless newly inserted circuit packs are i...

Page 241: ...ck Keep in mind that there may be more than one failure cause In Procedure 2 removing and reinserting port circuit packs on page 241 you may try one circuit pack at a time or multiple circuit packs simultaneously The allowable level of service disruption should guide this choice If the entire PN can be disrupted trying large groups of circuit packs will save time If traffic is heavy trying one cir...

Page 242: ...ed circuit pack is defective Replace the circuit pack and then continue d If the packet bus fault does not return when every circuit pack has been reinserted you are finished Continue with Procedure 3 removing and reinserting a PN s control circuit packs on page 242 if every port circuit pack has been checked but the packet bus fault is still not resolved Procedure 3 removing and reinserting a PN ...

Page 243: ...the problem go to Procedure 4 High and critical reliability systems 1 To remove a PN s IPSI circuit pack use set ipserver interface Uc if necessary to make the suspected circuit pack the standby Before executing an interchange always check the status of the standby IPSI s Tone Clock circuit with status port network To remove a PN s Tone Clock circuit pack use set tone clock if necessary to make th...

Page 244: ... a particular carrier unplug the cable that connects the carrier to the next carrier and replace the cable with a terminating resistor see Figure 72 Carrier rewiring example rear view of MCC1 on page 244 When the length of the packet bus is modified with this procedure circuit packs that are essential to system operation and the TN771D Maintenance Test circuit pack in stand alone mode must still b...

Page 245: ...d to the shortened packet bus 4 If the packet bus fault is not present extend the packet bus to another carrier and repeat the procedure in the previous step When a carrier that causes the fault to recur is added and if there are shorts perform Procedure 2 removing and reinserting port circuit packs and or Procedure 3 removing and reinserting a PN s control circuit packs for only the circuit packs...

Page 246: ...l Packet bus fault isolation flowchart presents a flowchart that is used to isolate a Packet Bus problem This flowchart is the starting point for this process and it is used to determine if a failure of service is caused by the Packet Bus itself or by another maintenance object on the Packet Bus S8100 packet bus fault correction presents the procedures required to correct either a problem with the...

Page 247: ...ired Packet bus Each port network has its own packet bus and accordingly there is one packet bus MO in each port network The packet bus is not duplicated as is the TDM Bus However there are several spare leads on the packet bus and in high and critical reliability systems these spare leads are used to recover from some failures on the packet bus Packet bus usage The packet bus carries ISDN BRI sig...

Page 248: ...t ABRI PORT ASAI ISDN BRI Port and BRI SET BRI DAT Various Adjuncts For details on Expansion Interface connectivity refer to EXP INTF Expansion Interface Circuit Pack Circuit packs that use the packet bus Four 4 circuit packs can use the packet bus The following list identifies and discusses each circuit pack An explanation of how each circuit pack assists in packet bus maintenance is also include...

Page 249: ...ses all Packet traffic in the connected EPN to fail If the failure is on the Packet Bus interface the Packet Bus may be alarmed as well In a High or Critical Reliability system there is one EPN link in each control carrier for each EPN If an active Expansion Interface failure causes a Packet Bus disruption performing an Expansion Link switch may restore service In some cases circuit pack failures ...

Page 250: ...the Maintenance Test circuit pack provides Packet Bus reconfiguration capabilities This allows the Packet Bus to remain in service with up to three lead failures There is no corresponding facility on the TDM Bus where the second physical TDM Bus continues to carry traffic until repairs are completed In addition the system response varies according to the type of bus failure Specifically a catastro...

Page 251: ...ormal fashion Normal background maintenance periodic and scheduled is not affected Foreground maintenance for example commands executed on the Manager I terminal are not affected These interactions allow normal non Packet system traffic to continue unaffected and they reduce the number of extraneous entries into the Error Alarm Logs If the Packet Bus failure is caused by a failed circuit pack the ...

Page 252: ...ce Test Packet Bus Port provides the packet bus testing and reconfiguration capabilities When the port is in service the port continuously monitors the packet bus for faults or recovery from faults and it reports this information to packet bus maintenance The yellow LED on the TN771D Maintenance Test circuit pack provides a visual indication of the state of the packet bus as follows Blinking at a ...

Page 253: ... is used to check for the presence of a circuit pack in the system If a circuit pack is not present in the system one must be taken to the customer site The Special precaution concerning the TN771 section in this chapter discusses the special cases when a spare TN771 must be taken to the customer site NOTE When in standalone mode the yellow LED on the TN771 blinks if there is a Packet Bus fault If...

Page 254: ...etwork to be examined use the following steps to enter the standalone mode 1 Ensure that Alarm Origination is suppressed either at login time or via the Maintenance Related System Parameters form 2 Attach the 258B Six Port Male Amphenol Adapter to the Amphenol connector for the TN771 s slot Connect one end of a D8W 8 wire modular cable to port 1 of the 258B Connect the other end of the cable to a ...

Page 255: ...mode 1 Remove the 258A Adapter from the Amphenol connector 2 If the TN771 was installed for this procedure remove it Otherwise reseat the TN771 3 Be sure that alarm origination is re enabled on the Maintenance Related System Parameters form if it was disabled there if it was disabled at login it is automatically re enabled at logoff Using standalone mode in packet bus maintenance When the TN771 is...

Page 256: ... backplane as viewed from the front of the carrier while Figure 76 Packet bus leads on the backplane back on page 258 shows the same slot as viewed from the back of the carrier NOTE This information is available only from the standalone mode and with an on site connected terminal This information is not available from the Manager I and thus it is not available remotely This is not a concern inasmu...

Page 257: ...and repair Maintenance Procedures 257 December 2003 Figure 75 Packet bus leads on the backplane front SLOT XXX Backplane Separation GND GND L8 H0 SB H2 H4 SF H6 H7 H8 SS 5v 5v 5v 5v 5v L5 LP L2 L4 L1 5v L7 GND LF GND GND GND L3 GND L6 GND HP H1 GND H3 GND H5 L0 GND GND ...

Page 258: ...ds on the backplane back Special precaution concerning the TN771 NOTE A new TN771 Maintenance Test circuit pack must be taken to the customer site whenever the following is true 5v LP L2 L4 L7 L8 H0 SB H2 H4 SF H6 H7 H8 GND SS GND GND 5v 5v 5v 5v 5v L5 L1 GND L3 GND L6 GND HP H1 GND H3 GND H5 GND LF GND GND GND SLOT XXX L0 Backplane Separation ...

Page 259: ...system P commands as described in Steps 2 and 3 8 If the data matches the previously recorded data a Packet Bus problem exists The original TN771 Maintenance Test circuit pack is not defective and it does not need to be returned to the factory Replace the original TN771 then correct the Packet Bus problem by using the procedures in the sections that follow 9 If the data does not match the previous...

Page 260: ...s refer to Maintenance Commands Reference 555 245 101 The commands provide information about the service state of various Packet maintenance objects This information can be useful for remote maintenance inasmuch it can explain the impact of the failure s on the system NOTE See the Flowchart description and supplement section following the flowchart for a description of the flowchart as well as for...

Page 261: ...ffected D Are there alarms or errors against PKT INTF F Are there alarms or errors against EXP INTF B Are the packet bus problems resolved Are the packet bus problems resolved Are the packet bus problems resolved Is packet bus use enabled Refer to maintenance related system parameters form in chapter 5 Follow the repair procedure for TDM CLK Follow the repair procedure for PKT INTF Follow the repa...

Page 262: ...s could cause or be indicative of Packet Bus problems In general unless an error alarm or test refers explicitly to the TDM Bus the error alarm or test should be considered a possible cause of Packet Bus problems YES YES YES YES YES YES YES NO NO NO NO From page 1 NO NO NO G Is a TN771 present in this port network J Does the TN771 indicate packet bus faults K Is the problem isolated to a single bo...

Page 263: ...de still indicate a Packet Bus fault c If only a single EPN is affected the Packet Control is probably not the source of the problem However if all of the ISDN BRI circuit packs are located in a single EPN assume that the answer to this question is No and check the Packet Control d A Packet problem that affects more than one port network is probably caused by either a Packet Control failure or a P...

Page 264: ... state of reconfig indicates moderate urgency CAUTION Ultimately the urgency of a repair is determined by the customer s requirements A customer who uses ISDN BRI for station sets probably considers a Packet Bus failure critical However a customer with only a small percentage of ISDN BRI service may consider even an uncorrectable Packet Bus fault to be of minor importance and may prefer to delay p...

Page 265: ...lts Procedures 1 through 3 need not be implemented in this case However if there are both shorts and opens execute Procedure 4 then return to Procedure 1 if there are still shorts after the open lead problems are resolved CAUTION Since Packet Bus fault isolation procedures involve removing circuit packs and possibly disconnecting entire carriers these procedure have a profound effect on service Th...

Page 266: ...et Bus fault is still present 4 If the Packet Bus fault is still present implement Procedure 1 for the next circuit pack 5 If there are no more circuit packs in the list go to Procedure 2 6 If the Packet Bus fault has been resolved the procedures are completed Procedure 2 Procedure 2 removes and reinserts port circuit packs those in the purple slots one or several at a time Use Procedure 2 for eac...

Page 267: ...e backplane pins need not be checked for Determining if the problem is resolved by removing circuit packs is sufficient Steps for Procedure 2 1 Remove one or several circuit packs as appropriate according to the considerations presented in the previous paragraphs Any circuit pack s whether Packet or non Packet that have been recently inserted should be checked first It is likely that such a circui...

Page 268: ...ystem As a result Procedure 3 should be performed only on the Packet Control Memory 1 and EPN Maintenance Board circuit packs in all systems and on the Expansion Interface and Tone Clock circuit packs in High and Critical Reliability systems CAUTION If the TN771 Standalone mode does NOT indicate Packet Bus faults perform Procedure 3 for ONLY the Packet Control Expansion Interface and Tone Clock ci...

Page 269: ...th Step 9 8 If the Packet Bus fault does not recur then the procedure is completed 9 If the suspect circuit pack has been tested in the other control carrier go to Step 10 Otherwise implement Step 1 then Steps 2 through 8 10 Repeat the procedure in the previous step for the next suspect circuit pack If all processor complex circuit packs have been checked and the problem is not resolved continue w...

Page 270: ...to its original configuration Figure 79 Carrier rewiring example Procedure 4 is organized into two parts as follows Part 1 1 Power down the PN see Removing and restoring power on page 391 2 Replace all of the TDM LAN cables and both TDM LAN terminators 3 Restore power to the PN see Removing and restoring power on page 391 4 Determine if the packet bus fault is still present 5 If the fault is prese...

Page 271: ...nt If so and if there are shorts on the Packet Bus perform Procedure 2 and or Procedure 3 for only the circuit packs in those carriers that are connected to the shortened Packet Bus 3 If the Packet Bus fault is not present extend the Packet Bus to another carrier and repeat the procedure in the previous step When a carrier that causes the fault to recur is added and if there are shorts perform Pro...

Page 272: ...t isolation procedure involves removing circuit packs and possibly disconnecting entire carriers the procedure is extremely destructive to the port network that is being tested If possible arrange to perform this procedure at a time when traffic is minimal As circuit packs are removed or entire carriers are disconnected any active calls terminating on those circuit packs or carriers are dropped If...

Page 273: ...riate Any circuit packs that have been recently inserted should be checked first If you decide to remove multiple circuit packs consider working with an entire carrier at a time to more quickly and reliably determine which circuit packs are not the source of trouble Do not remove the A carrier IPSI 2 as it is the link back to the server 2 Run list configuration power supply cabinet to determine if...

Page 274: ...isolate the fault to a particular carrier by extending the Serial Bus from the A carrier to additional carriers one at a time WARNING Remove power from the entire port network before removing any cables or terminators Failure to follow this procedure can cause damage to circuit packs and power supplies and can be hazardous to the technician Part 1 1 If spare TDM LAN cable assemblies and TDM LAN Bu...

Page 275: ...rive on page 303 Replacing the S8500 Media Server on page 303 Replacing the Remote Supervisor Adapter RSA on page 304 Replacing the S8500 dual network interface on page 319 S8700 component maintenance on page 329 Replacing the S8700 Media Server on page 329 Replacing the S8700 hard drive on page 342 G600 component maintenance on page 353 Replacing a BIU or rectifier on page 354 Variable speed fans...

Page 276: ...ve fan 5 Disconnect the 2 pin black power plug on the fan 6 Loosen and remove the other retaining screw on the fan 7 Remove the fan from the fan assembly 8 Position the new fan and insert the screw that is opposite the power connector 9 Connect the 2 pin black power plug on the fan 10 Connect the white 5 pin connector on the fan assembly Insert and tighten the retaining screws 11 Replace the front...

Page 277: ...sensor 2 Replace the sensor with a new one using the screws removed above 3 Route the cable along the path of the existing sensor cable 4 Unplug the cable on the defective sensor and replace with the plug on the new sensor 5 Remove the old sensor from the cabinet Reseating and replacing circuit packs Most repair procedures involve replacing faulted circuit packs In some cases problems are resolved...

Page 278: ...you to do so If it is required to reseat a circuit pack follow the instructions below which explain how to unseat reseat and replace circuit packs Table 66 Circuit packs requiring special reseating or replacing procedures Circuit pack Description Link to information TN2312AP IP Server Interface IPSI IP SVR IP Server Interface If the IPSI has a static IP address refer to the Reusing a TN2312AP circ...

Page 279: ...ower from the PPN using the procedure in Hardware shutdown on page 394 2 Unseat the circuit pack 3 Slide the circuit pack out of the slot 4 Replace the circuit pack as per the following procedure NOTE If a new circuit pack does not correct the problem install the original circuit pack To install a new circuit pack or return the original one to service 1 Carefully insert the circuit pack and push i...

Page 280: ...ompt such as name lucent1 displays 3 Type shutdown system 4 Type d1stat to check the status of the shutdown DEFINITY INTUITY AUDIX and Audixnet should show DOWN CORNERSTONE should show partially UP 5 When the shutdown is complete type exit to close the bash window 6 Remove the TN2314 circuit pack 7 Remove the hard disk from the failed TN2314 circuit pack 8 Insert the hard disk onto the new TN2314 ...

Page 281: ...e cabinet 3 Pull the fan filter from the chassis Figure 81 Fan filter removal on page 282 4 Clean vacuum or wash with water or replace the filter as needed and slide the filter back into the chassis 5 Replace the fan access panel Table 67 Inspecting air filters If Then Filter is dirty or clogged Tap filter on the ground Tapping does not dislodge dirt or clog Wash with warm water and mild detergent...

Page 282: ...ed in 3 Replace the fan filter access panel and the left door Replacing the S8100 hard disk NOTE When the TN2314 hard disk is replaced the system remains in License Normal mode because the serial number of the processor remains the same However a copy of the License and Authentication files must be obtained from RFA Refer to Downloading the License and Authentication files on page 91 for more info...

Page 283: ... normally anyway 8 Wait for the bash prompt 9 Type d1stat to make sure INTUITY AUDIX is DOWN Audix and Audixnet should show DOWN 10 Type exit to leave the bash window A LAC prompt displays LAC Save translations 1 Type definity You automatically login to name Definity 2 Select terminal type NTT 3 From the command line type save translations 4 After saving translations successfully type logoff to lo...

Page 284: ... system 4 Type d1stat to check the status of the shutdown DEFINITY Audix and Audixnet should show DOWN CORNERSTONE should show partially UP 5 When the shutdown is complete type exit to close the bash window 6 Remove the TN2314 circuit pack 7 Remove the failed hard disk from the TN2314 circuit pack 8 Insert the new hard disk onto the new TN2314 circuit pack NOTE You cannot use the hard disk from th...

Page 285: ...y default login of lucent3 with lucent3 as the password 19 Follow the steps for restoring the customer s data NOTE The customer may have backed up to their local network or the PCMCIA flash disk 20 After restoring follow the procedures to install License and Authentication files including running the loadlicense command For more details Installing License and Authentication Files on page 92 After ...

Page 286: ... the assembly is unplugged 2 Plug in the new fan assembly The power for the fan automatically connects when the fan assembly is plugged in 3 Replace the fan filter access panel and the left door Removing or replacing the S8100 fan filter 1 Remove the fan access panel from the left side of the cabinet 2 Pull the fan filter from the chassis 3 Clean vacuum or wash with water or replace the filter as ...

Page 287: ...les the following components on the G700 are field replaceable Failure of other components such as the power supply fans or motherboard requires replacing the entire box Table 68 Equipment List G700 on page 287 and Table 69 Equipment list G700 power cords on page 288 show the G700 field replaceable components NOTE In the tables to follow comcodes containing the letter R at the end refer to refurbi...

Page 288: ...ve attribute will be required the attributes are Attribute Option Comcode Description CRD 30 405362641 PWR CORD 9X10 IN USA 17505 CRD 31 407786623 PWR CORD 98IN EUROPE 12013S CRD 32 407786599 PWR CORD 98IN UNITED KINGDOM 14012 CRD 33 407786631 PWR CORD 98IN AUSTRALIA 15012 CRD 34 407790591 PWR CORD INDIA P250CIM CRD 42 408161453 PWR CORD 96IN ARGENTINA Table 68 Equipment List G700 Continued G700 T...

Page 289: ...BSX UPLINK 2PT The X330 S2 provides 1000Base SX connectivity with two Multimode Fiber ports up to 550 m 1804 ft with LAG and Load Sharing Material code 108563032 CAJUN MOD P330 1000BLX UPLINK 2PT The X330 L2 provides 1000Base LX connectivity with two Single Mode Fiber ports up to 5 km 3 11 miles with Link Aggregation LAG and Load Sharing Material code 108562992 CAJUN MOD P330 1000BSX UPLINK 1PT Th...

Page 290: ...rimary controller or as a local survivable processor LSP Replacing the S8300 Media Server or hard drive Circumstances may require that the S8300 Media Server or its hard drive be replaced either because of hardware firmware failure or because of newer technology NOTE The term S8300 hardware is used to refer to either the S8300 Media Server circuit pack including its hard drive or to just the S8300...

Page 291: ... Server 555 234 100 for detailed information about setting up connections to the G700 and S8300 and the associated laptop configurations Before you go to the site There are seven possible scenarios for replacing the S8300 hardware as summarized in Table 72 Replacement scenarios on page 291 Each scenario requires a slightly different pre installation preparation and a slightly different installatio...

Page 292: ... typically be the latest GA bug fix load but it could be an earlier load depending on what is required to make the software releases the same on the original and new hardware For scenarios 2 and 5 the original and new hardware are running the same software release so no upgrades are required For scenario 5 you will restore the latest available backup Original later than New 3 Back up data Replace ...

Page 293: ... than a full restore Create a pre installation server worksheet which will be used when configuring the S8300 after hardware replacement There is an electronic version and a printable version of the pre installation worksheet The electronic version is used with the Installation Wizard to directly load the configuration data onto the S8300 The printable version is used to record the configuration d...

Page 294: ...rdware is functional skip to Step 2 If the View Partition Status table is not displayed or you get an error message the S8300 hardware may not be functional continue with Step e e If the previous steps indicate that the S8300 hardware may not be functional power cycle the G700 unplug and plug in the power cord and repeat Steps a d If you do not get the Welcome screen in Step b or if the View Parti...

Page 295: ...ther the Web interface or the manual Shutdown button on the S8300 faceplate On the Maintenance Web Interface select Shutdown this Server under the Server heading Select the Delayed option leave the After Shutdown Restart System unchecked and click Shutdown Alternatively you can manually initiate a shutdown by pressing the Shutdown button on the S8300 faceplate Hold the button in until the green OK...

Page 296: ... to the end of the ribbon connector marked with the red stripe j Place the hard drive on the S8300 circuit pack with the standoffs aligned with the screw holes k Hold the S8300 circuit pack on its side with the hard drive in place and screw the four screws through the bottom of the S8300 circuit pack into the hard drive standoffs l If you are replacing the S8300 circuit pack and if the CWY1 board ...

Page 297: ... address Restore all data b If the original hardware is not functional and the software release installed on the original hardware is either unknown or earlier than the release installed on the new hardware then Configure the S8300 as you would a new install using either the Avaya Installation Wizard and the Pre Installation Worksheet previously created or using the Maintenance Web Interface Resto...

Page 298: ... replacement Figure notes 1 S8300 circuit pack 5 Ribbon cable connector 2 Hard drive 6 Hard drive connector pins 3 Hard Drive standoffs 7 Optional CWY1 board 4 Screws REMOVE ALM TST ACT OK TO SHUT DOWN SERVICES USB 1 USB 2 indchd3 KLC 120402 1 2 3 4 6 5 2 5 RE MO VE AL M TS T AC T OK TO SH UT DO WN SE RV ICE S US B 1 US B 2 7 ...

Page 299: ... with a maintenance contract and highly recommended for any other customer Material Code 107988867R Apparatus Code None Required for any customer with a maintenance contract and a T1 E1 Media Module highly recommend for other customers to avoid expensive technician visit VoIP Media Module Material Code 170901 Apparatus Code MM760 Optional ComCode for Maintenance Ordering Only 700221179R DCP Media ...

Page 300: ...ed The G700 then sends appropriate H 248 messages to the controller thus creating Communication Manager objects For detailed descriptions of the Media Modules see Hardware Guide for Avaya Communication Manager 555 233 200 WARNING The G700 must not be operated with any slots open empty slots should be covered with the supplied blank plates CAUTION The connector pins can be bent or damaged if the mo...

Page 301: ...vastly increased networking and connectivity capabilities For a complete description of the Avaya Expansion Modules see Avaya P330 Manager User Guide These modules may be mounted in the G700 in the Expansion Module slot on the left side of the faceplate The G700 must be powered off before you insert or remove an Avaya Expansion Module WARNING The G700 must not be operated with any slot open empty ...

Page 302: ... to ten elements To link multiple units each G700 must be equipped with an Avaya Octaplane Stacking Module which is mounted through the rear panel of the G700 See Hardware Guide for Avaya Communication Manager 555 233 200 for a general description of the hardware Insert an Avaya Octaplane Stacking Sub Module 1 Undo the cables 2 Remove the blank plate from the back of the G700 3 Insert the Avaya Oc...

Page 303: ...ember 2003 Replacing the S8500 hard drive For procedures to replace the S8500 hard drive see Job Aid Replacing the S8500 Hard Drive 555 245 761 Replacing the S8500 Media Server For procedures to replace the S8500 Media Server see Job Aid Replacing the S8500 Media Server 555 245 762 ...

Page 304: ...e 313 Connecting the cables to the RSA on page 313 Powering up the Media Server on page 314 Restoring the RSA configuration on page 314 Upgrading the RSA firmware on page 315 Checking the RSA installation on page 317 Restoring the RSA defaults on page 318 The RSA is factory installed in PCI X slot 1 of the S8500 Media Server Figure 85 RSA faceplate and connectors on page 304 shows the RSA faceplat...

Page 305: ... a internet browser window 3 In the address field of the browser type the IP address for the RSA and press Enter The Enter Network Password window appears Figure 86 Enter Network Password window on page 305 Figure 86 Enter Network Password window 4 In the Enter Network Password window enter the default login of craft and the unique password for the RSA assigned to this location The password can be...

Page 306: ...e window NOTE If the session times out unexpectedly click Start New Session and Refresh 6 Click Continue to start the session 7 Click Configuration File in the navigation pane 8 In the Backup ASM Configuration section click view the current configuration summary ...

Page 307: ...Click on one For Windows Internet Explorer Select Save this file to disk and then OK For Netscape Navigator Select Save File Backing up the Media Server Before replacing the RSA card the media server is powered down and all power connection removed As a security measure backup the media server before powering it down 1 Connect the laptop to the port labeled 2 Eth 1 on the back of the media server ...

Page 308: ...cedures December 2003 Figure 89 Figure 5 Sever Welcome window 4 Accept the Avaya certificate by clicking Yes 5 Log into the media server using the craft logon and the associated password Figure 90 Logon window on page 309 ...

Page 309: ...P Email Local PC card 11 If you want to encrypt the backup select the Encrypt backup using pass phrase check box and enter a phrase in the box 12 Click Start Backup Powering down the Media Server and RSA After the backup is finished complete the following steps to power down the media server and the RSA 1 From the media server Web interface click Shutdown Server 2 Select Delayed Shutdown 3 Click S...

Page 310: ...rver forward so that the server rails expand and the retaining clips on the rails click into place Removing the cover of the Media Server Complete the following steps to remove the cover of the Media Server 1 Unscrew the two captive screws on the back of the media server as shown in Figure 91 Captive screws on page 310 Figure 91 Captive screws 2 Slide the server cover back from the front panel unt...

Page 311: ...em board You will install the other side of the ribbon cable to the new RSA see Step 3 in the procedure titled Installing the new RSA card on page 312 Removing the adapter support bracket and riser connector The RSA card resides in PCI X slot 1 located under the adapter support bracket Remove the adapter support bracket and the riser connector together by performing the following steps 1 Loosen th...

Page 312: ...e top edges or upper comers component side facing up and align it with the PCI X slot one opening Press the RSA firmly into the riser card connector CAUTION Make sure the RSA card is completely and correctly seated in the riser card connector before you turn on the S8500 Media Server Incomplete insertion might cause damage to the system board or RSA card 3 Connect the ribbon cable to the system ma...

Page 313: ...the cover of the Media Server 1 Replace the cover onto the server 2 Slide the cover forward so the cover s tabs slide into place under the top slots of the front panel 3 Finger tighten the thumb screws on the back of the server 4 Release the retaining tabs on the rails and slide the S8500 Media Server back into place on the data rack Connecting the cables to the RSA 1 Connect the external power su...

Page 314: ... 1 Connect the services laptop to the Ethernet port on the RSA using a crossover cable 2 Open a browser window 3 Type 192 11 13 6 in the address field of the browser and press Enter The Enter Network Password window appears 4 In the Enter Network Password window enter the default login of craft and default password of passw0rd with a zero 5 In the RSA welcome screen select the no timeout value fro...

Page 315: ...ck OK to restart the RSA 12 Click OK to close the current browser window Upgrading the RSA firmware After installing the new RSA board you must ensure that its firmware version is compatible with the release of Communication Manager running on the S8500 Media Server This might involve upgrading the RSA firmware to the latest version Before that you must first use these two procedures Checking the ...

Page 316: ...firmware is compatible complete the section Upgrading the RSA firmware Use this procedure to upgrade the RSA firmware 1 On your laptop click on the required version of RSA firmware 2 A download window opens Click Save A Save As window opens 3 Choose the location to save and file and a file name Click Save A confirmation window opens when the transfer is complete NOTE The RSA firmware is loaded int...

Page 317: ...o reseat the RSA The RSA may be defective The S8500 Media Server may be defective Contact the TSO for verification and instructions The ribbon cable might not be seated at either or both ends 2 Under ASM Control Login Profiles verify that the login information was restored If the login information is not correct a Restore the configuration information file again Restoring the RSA configuration on ...

Page 318: ... s factory default settings and rendering the server incapable of providing IP Telephony Avaya defaults can be restored manually or by restoring the Avaya default file To manually restore the default file use the steps outlined in the Configuration File section of the Installing the S8500 Media Server with the G650 Media Gateway 555 245 107 To restore the Avaya default file go to http support avay...

Page 319: ...e cover and cabling on page 325 Powering up the server on page 326 Checking LED activity on the dual NIC on page 326 Confirming original Ethernet configuration on page 326 CAUTION Wear an antistatic wrist ground strap whenever handling the media server or its components Connect the strap to an approved ground such as an unpainted metal surface Backing up the Media Server Backup the media server be...

Page 320: ...95 Welcome Window 4 Click Continue 5 Accept the Avaya certificate by clicking Yes The logon window appears Figure 96 Logon window on page 321 6 Type craft in the Logon ID field and the password obtained from ART in the Password field and click Logon ...

Page 321: ...d 12 If you want to encrypt the backup select the Encrypt backup using pass phrase check box and type a pass phrase 13 Click Start Backup Powering down the Media Server After the backup is finished complete the following steps to power down the media server 1 From the media server Web interface click Shutdown This Server Select Delayed 2 After the media server shuts down unplug the power cord from...

Page 322: ...power from the media server before starting this procedure 1 Loosen the two captive screws on the back of the media server see Figure 97 Locating the server cover s captive screws on page 322 2 Slide the server cover back from the front panel until the cover s tabs are released from the top slot of the front panel 3 Lift the cover straight up and move it away from the server as shown in Figure 97 ...

Page 323: ...ly pull the card out of its slot Installing the small faceplate on the NIC One type of NIC comes from the factory with a standard faceplate You must remove this faceplate and replace it with a smaller one that fits the space See Figure 98 Replacing the faceplate on page 324 If you have a NIC that does not require a small faceplate proceed to Inserting the new NIC on page 324 1 Using a 1 Phillips s...

Page 324: ...e expansion slot WARNING Ensure that the NIC is completely and correctly seated in the PCI 2 expansion slot of the S8500 Media Server Incomplete insertion might cause damage to the system board or the NIC 2 Position the faceplate so that it fits in the PCI 2 slot using the captive screw to hold it in place Figure notes 1 Screws holding faceplate 2 Faceplate on NIC shipped from factory 3 Smaller fa...

Page 325: ...over and cabling 1 Replace the cover onto the server 2 Slide the cover forward so the covers tabs slide into place under the top slots of the front panel 3 Finger tighten the thumb screws on the back of the server Figure notes 1 Mounting screws 4 Smaller faceplate 2 Fan assembly 5 Network interface card 3 Captive screws PCI 1 PCI 2 100 1 27 3 0A 50 60 Hz 200 2 40 1 5A 50 60 Hz 133 MHz 64 Bit 100 M...

Page 326: ...cking LED activity on the dual NIC When the Media Server is back in service check the LEDs on each port of the dual NIC Figure 100 S8500 rear panel dual NIC LEDs on page 326 Figure 100 S8500 rear panel dual NIC LEDs Confirming original Ethernet configuration After the Media Server is back in service check the original Ethernet configuration settings 1 Go to the Configure Server Web page 2 Confirm ...

Page 327: ...et 0 Unused 6 Using the drop down menu set the Corporate LAN field to Ethernet 2 to have the IPSI control on a dedicated separate Ethernet port 7 Click Continue 8 Fill in the following information for Ethernet 2 IP address Gateway Subnet mask Speed 9 Select VLAN 802 1q priority tagging is enabled if true 10 Click Change The status of the configuration update appears in the window When the update c...

Page 328: ... Click Execute Ping 7 Verify that the ping was successful indicating that DNS is working If available have a customer representative do the following test from a computer on their network 1 Click Start Run to open the Run dialog box 2 Type command and click OK to open an MS DOS command window 3 Type ping serveripaddress and click OK where serveripaddress is the IP address of media server 4 Verify ...

Page 329: ...ent S8700 Media Server CD ROM s with appropriate software load s R1 2 1 0 1 1 replacement or for R1 0 1 1 LSPs and or R1 3 R1 3 replacement Ethernet crossover cable for direct connection of your laptop to the media servers Cross point Phillips screwdrivers 1 and 2 Table 74 Upgrade checklist Software release before Media Server failure Upgrade requirement Release 1 0 1 1 x R011x 01 xxx x If used up...

Page 330: ... CD ROMs with the Correct Software Releases Retrieve an R1 2 CD ROM 1 0 1 1 x replacement or for R1 0 1 1 LSPs and or R1 3 CD ROM R1 3 replacement only Note R1 2 systems do not require the CD ROM because the replacement media server already has the R1 2 software 2 Get Communication Manager Patch If Appropriate The latest Communication Manager patch file may be available on the CD ROM Otherwise dow...

Page 331: ... terminal emulator to access the Communication Manager SAT command prompt screen Use the 192 11 13 6 IP address Type list configuration media gateway number where number is the number of a G700 media gateway If ICC appears in slot 1 the device is an LSP Repeat for each G700 Media Gateway 4 For R1 0 R1 1 replacement only If There Are LSPs Upgrade LSPs and Their Respective G700 Media Gateways to R1 ...

Page 332: ...ent Note Only if media server is functional Connect to the Services port on the back of the media server Open a browser on your laptop and using 192 11 13 6 log onto the Maintenance Web Interface Note You must use the initial installation craft password 10 Make Sure Media Server is in Standby Mode Under Server click View Summary Status Verify that the media server is in standby mode 11 Busy Out th...

Page 333: ... 9 Task Description 1 Log onto the Replacement Media Server Connect to the Services port on the back of the media server Open a browser on your laptop and using 192 11 13 6 log onto the Maintenance Web Interface Note You must use the initial installation craft password 2 Check That Processes are Running Under Server click View Process Status and select Summary and Display once Make sure all proces...

Page 334: ...g Procedures available at http avaya com support for the patch installation procedures Note Installing the patch releases the media server into active service 8 Restore Configuration on the Replacement Media Server Get the configuration data from the customer Alternatively log into the existing media server and under Server click Configure Server to view the configuration screens On the replacemen...

Page 335: ...set of that circuit pack 15 Check the Configuration On the SAT command prompt screen use the list configuration all command Check that all the hardware is displayed 16 Stop Communication Manager and Busy Out the Media Server At the Linux command line type stop acf On the Maintenance Web Interface under Server click Busy Out Server to busy out the Media Server 17 Restart Communication Manager on th...

Page 336: ...y Media Server Connect to the active media server Under Server click View Summary Status to monitor the refresh of the standby media server until the refresh is complete 27 Save Translations on the Active Media Server Once the media server is refreshed on the SAT command prompt screen use the save translation command 28 Log in Again to the Standby Media Server Web Interface Connect to the standby ...

Page 337: ...rom Busy Out Mode Under Server click Release Server to verify that the media server is released from the busy out mode 36 For R1 0 R1 1 x replacement only Start Call Processing on LSPs If Present Connect to each LSP telnet to the IP address for that LSP and use the start afcn command to restart call processing 37 Set the Product ID on the Replacement Media Server Type productid p product_id where ...

Page 338: ... drive Replace the cover on the failed S8700 Media Server Remove the cover of the replacement S8700 Media Server Remove the hard drive Install the old hard drive Replace the cover of the replacement S8700 Media Server Return equipment CAUTION Wear an anti static wrist ground strap whenever handling components such as the hard drive of an Avaya S8700 Media Server Connect the strap to an approved gr...

Page 339: ...nscrew the two screws on the faceplate of the hard drive bracket NOTE The hard drive bracket is on the front right hand side of the S8700 Media Server 2 Partially pull out the hard drive bracket Figure 103 Hard drive bracket and hard drive on page 340 so that you can disconnect the cables Note the position of the ribbon cable within the chassis so you can return it to exactly the same position lat...

Page 340: ... media server Figure 102 Media Server cover removal and replacement on page 339 Be sure the guides on the inner sides of the cover set correctly on the bottom rails of the media server 2 Slide the media server cover forward so that the covers tabs slide into place under the top slots of the front panel 3 Screw the two cross point Phillips screws into the back of the media server to hold the cover ...

Page 341: ...f the hard drive and the hard drive slot Replace the cover of the replacement S8700 Media Server 1 Follow the steps in Replace the cover on the failed S8700 Media Server on page 340 2 Return to Tasks for replacing an S8700 Media Server on page 332 to continue with the listed tasks Return equipment 1 Return both the failed media server and good hard drive Shutting down the S8700 manually This secti...

Page 342: ...done Ask the customer for the Product ID for the media server being replaced If the customer does not have it run the Avaya Registration Tool ART to obtain the Product ID number for the replacement media server If the customer is using SNMP for alarming you will need to get the IP addresses and community names from the customer as the SNMP programming is not saved after the replacement Software re...

Page 343: ...t only Note R1 2 systems do not require the CD ROM because the replacement hard drive already has the R1 2 software 2 Get Communication Manager Patch If Appropriate The latest Communication Manager patch file may be available on the CD ROM Otherwise download it to your laptop from the Avaya Support Web site http www avaya com support Select Software Firmware Downloads S8700 Media Server Software D...

Page 344: ...before upgrading the other media server to R1 2 Also upgrade the firmware for each G700 Media Gateway including media modules and P330 stack processors Note Be sure to stop Communication Manager software on each LSP use stop acfn command until the media server has been upgraded For detailed information see Installation and Upgrades for the Avaya G700 Media Gateway and Avaya S8300 Media Server 555 ...

Page 345: ...iled hard drive Note Be sure to label the cables for easy reconnection 3 Remove Media Server from Rack Remove the media server from the rack 4 Remove the Cover of the S8700 Media Server See Remove the cover of the failed S8700 Media Server on page 338 5 Replace the Hard Drive See Remove the S8700 Media Server being replaced on page 338 6 Replace the Cover of the S8700 Media Server See Replace the ...

Page 346: ...this page because it disappears once the media server s offer type is configured 5 For R1 0 R1 1 x replacement only Download and Install the License and Authentication Files Under Miscellaneous click Upload Files to Server via browser to upload the files from the laptop to the media server Click Install License and Install Authentication to install the files Note The next time you log in you will ...

Page 347: ...e Version Under Server Configurations and Upgrades click View Software Version to verify that the media server with the new hard drive is on release 1 2 or 1 3 software as appropriate and has the appropriate patches 1 1 For 1 0 1 1 x Replacement Only Reset the System At the SAT command prompt screen use the reset system 4 command 1 2 For 1 0 1 1 x Replacement Only Verify translations At the SAT co...

Page 348: ...rvers matches 2 2 Ping the Connections on the Media Server with the New Hard Drive Under Diagnostics click Execute Pingall Ensure that all connections including the active media server the IPSI boards and all administered connections respond 2 3 Check Alarms on Both Media Server Under Alarms and Notification click View Current Alarms Clear any alarms that appear Connect to the active media server ...

Page 349: ...mands to make sure that the same items that were in service before the replacement are still in service 3 1 For R1 0 R1 1 x replacement only Resolve Alarms on Both Media Servers On the active media server first click View Current Alarms Then resolve alarms Connect to the standby media server and resolve alarms on the standby media server On the SAT command prompt screen use the display alarms comm...

Page 350: ...o each LSP telnet to the IP address for that LSP and use the start afcn command to restart call processing 3 7 Set the Product ID on the Media Server with the New Hard Drive Type productid p product_id where product_id is the product ID you received from the customer or the ART tool It should be the same product ID as the old hard drive 3 8 Enable Alarms to INADS on the Media Server with the New H...

Page 351: ...he top slot of the front panel 5 Lift the cover straight up and remove it from the media server Figure 104 Media Server cover removal and replacement Remove the hard drive 1 Open the bezel on the front of the media server if necessary and use a 2 cross point Phillips screwdriver to unscrew the two screws on the faceplate of the hard drive bracket NOTE The hard drive bracket is on the front right h...

Page 352: ...rver and place the hard drive and bracket assembly on your antistatic mat 6 Unscrew the four screws holding the hard drive in the hard drive bracket Figure 105 Hard drive bracket and hard drive on page 352 Remove the hard drive from the bracket Figure 105 Hard drive bracket and hard drive Install new hard drive 1 Insert the new hard drive into the hard drive bracket so that the end of the hard dri...

Page 353: ...r removal and replacement on page 351 Be sure the inner rail guides of the cover set correctly on the bottom rails of the media server 2 Slide the media server cover forward so the covers tabs slide into place under the top slots of the front panel 3 Screw the two cross point Phillips screws into the back of the media server to hold the cover in place Figure 104 Media Server cover removal and repl...

Page 354: ...er moves forward and disconnects from its socket 3 Pull the BIU or rectifier out just enough to break contact with the backplane connector Use steady even force to avoid disturbing the backplane 4 Carefully slide the BIU or rectifier out of slot To install a BIU or rectifier first attach a grounding strap from the cabinet to your bare wrist and then perform the following steps 1 Insert the back ed...

Page 355: ...ipment use the information sources listed in Table 83 Firmware upgrade information sources on page 355 DS1 CPE loopback jack T1 only Using the DS1 CPE loopback jack a technician can test the DS1 span between the system and the network interface point The loopback jack is required when DC power appears at the interface to the Integrated Channel Service Unit ICSU The loopback jack isolates the ICSU ...

Page 356: ...d demarcation point but the smart jack is accessible install the loopback jack as shown in Figure 109 Network Interface at Extended Demarcation Point Smart Jack accessible on page 363 Configurations without a Smart Jack Install the loopback jack at the point where the cabling from the ICSU plugs into the dumb block If there is more than one dumb block choose the one that is closest to the interfac...

Page 357: ...s the standard DS1 3 in 24 stress testing pattern from the DS1 board through the loopback jack and back to a bit error detector and counter on the DS1 board The bit error rate counter may be examined on the management terminal and provides the results of the second part of the test The test remains in this state until it is terminated so that the CPE wiring may be bit error rate tested for as long...

Page 358: ...count of the bit errors detected in the pattern until the test has ended If n appears retry the test five times by ending the test Step 11 and re starting the test Step 4 If the circuit pack never synchronizes substantial bit errors in the 3 in 24 pattern are likely This could be intermittent connections or a broken wire in a receive or transmit pair in the CPE wiring Bit Error Count Cumulative co...

Page 359: ...back jack is powered down This means that there is something wrong with the receive signal into the loopback jack from the dumb block or the smart jack If the service provider successfully looped and tested the span up to the smart jack this condition isolates the problem to the wiring between the loopback jack and the smart jack Refer to Loopback Jack fault isolation procedures on page 359 for in...

Page 360: ...l DS1 interface s payload loopback activated and tested by the DS1 service provider at the CO end c The far end ICSU s line loopback This test is activated at the management terminal by entering test ds1 loop location far csu loopback test begin The test is terminated by entering test ds1 loop location end loopback span test Bit error counts are examined as described in DS1 span test on page 357 T...

Page 361: ...ure 107 Network Interface at Smart Jack Figure notes 1 Span Section 1 6 Loopback Jack 2 Span Section 2 7 Network Interface Smart Jack 3 Span Section 3 8 Interface Termination or Fiber MUX 4 120A2 or later Integrated Channel Service Unit ICSU 9 Central Office 5 RJ 48 to Network Interface Up to 1000 Feet 305 m ...

Page 362: ... Demarcation Point Smart Jack inaccessible Figure notes 1 Span Section 1 6 Loopback Jack 2 Span Section 2 7 Dumb Block Extended Demarcation 3 Span Section 3 8 Network Interface Smart Jack 4 120A2 or later Integrated Channel Service Unit ICSU 9 Interface Termination or Fiber MUX 5 RJ 48 to Network Interface up to 1000 Feet 305 m 10 Central Office ...

Page 363: ...peater line to Fiber MUX on page 365 These sections are described in Table 86 DS1 span section descriptions without a Smart Jack on page 363 Figure notes 1 Span Section 1 6 Dumb Block Extended Demarcation 2 Span Section 2 7 Loopback Jack 3 Span Section 3 8 Network Interface Smart Jack 4 120A2 or later Integrated Channel Service Unit ICSU 9 Interface Termination or Fiber MUX 5 RJ 48 to Network Inte...

Page 364: ... 2003 Figure 110 Network Interface at Dumb Block Figure notes 1 Span Section 1 5 Loopback Jack 2 Span Section 2 6 Dumb Block Demarcation Point 3 120A2 or later Integrated Channel Service Unit ICSU 7 Interface Termination or Fiber MUX 4 RJ 48 to Network Interface up to 1000 Feet 305 m 8 Central Office ...

Page 365: ... correcting problems in the majority of Span Section 2 Testing is divided into two steps 1 Test customer premises wiring section 1 in Figure 110 Network Interface at Dumb Block on page 364 from the ICSU to the loopback jack as described in DS1 span test on page 357 2 Test the loopback jack to dumb block and dumb block to CO wiring Span Section 2 in Figure 110 Network Interface at Dumb Block on pag...

Page 366: ... inform the DS1 provider Request that the DS1 provider perform a loopback test of their portion of the Span Section 2 wiring by sending someone out to loop Span Section 2 back to the CO at the dumb block If this test fails the problem is in the service provider s wiring If the test passes the problem is in the cable between the loopback jack and the dumb block Replace the loopback jack Configurati...

Page 367: ...mponent is functioning properly To use this feature it must be enabled on the Class of Restriction screen and you must know the facility test call access code The code can be retrieved by entering display feature access codes It appears on page one of the screen output NOTE For the ISDN PRI test call feature see Troubleshooting ISDN PRI test calls on page 215 The following test call descriptions a...

Page 368: ... 1 B 2 C 3 SS Slot number 01 10 pp Port number The channels on a DS1 trunk are addressed by using the channel number for the port number 4 S8300 G700 If the trunk is on a G700 MM710 Media Module dial the 7 digit port location MMMVXyy where MMM Media Gateway number 3 digits 0 9 0 9 0 9 V Gateway port identifier carrier 8 On a telephone keypad the number 8 also displays the letters T U and V X Slot ...

Page 369: ...xtension specified on the second page of the System Parameters Maintenance screen No special hardware is required When the test call extension is received by the PBX a non inverting 64 kbps connection is set up on the PBX s time division multiplexed bus More than one loop around call can be active at the same time For calls routed over the public network using the ACCUNET Switched Digital Service ...

Page 370: ...ess tones NOTE For a definition of call progress tones refer to Overview for Avaya Communication Manager 555 233 767 4 Dial the sequence 1234567890 If the sequence is entered and received correctly dial tone is returned and another test call can be made If the test fails intercept tone is returned A failure may indicate a faulty DTMR port or circuit pack a faulty voice terminal or an error in the ...

Page 371: ...ssable Time slots 254 and 510 are not addressable due to a hardware constraint At any given time only one of the TDM busses A or B carries the dedicated tones with B being the default Entering status port network will display which TDM bus is currently carrying the dedicated tones The corresponding time slots on the other bus are normally inactive and are only used for call service as a last resor...

Page 372: ... and listen for dial tone 2 Dial the port network number followed by 004 260 Reorder 005 261 Touch Tone 1 697 Hz 006 262 Touch Tone 2 770 Hz 007 263 Touch Tone 3 852 Hz 008 264 Touch Tone 4 941 Hz 009 265 Touch Tone 5 1209 Hz 010 266 Touch Tone 6 1336 Hz 011 267 Touch Tone 7 1447 Hz 012 268 Touch Tone 8 1633 Hz 013 269 Dial Tone 014 270 Reorder Tone 015 271 Alert Tone 016 272 Busy Tone 017 273 Rin...

Page 373: ... Listen for one of the following tones NOTE For a definition of call progress tones refer to Overview for Avaya Communication Manager 555 233 767 If you get Then Reorder tone There are no out of service time slots on the specified port network Confirmation tone Connection is made to an out of service time slot If you get Then Intercept tone The number entered is not a valid tone number Reorder ton...

Page 374: ... 4 16 Touch tone 5 17 Touch tone 6 18 Touch tone 7 19 Touch tone 8 20 Chime 21 350 Hz 22 440 Hz 23 480 Hz 24 620 Hz 25 2025 Hz 26 2225 Hz 27 Counter 28 External call waiting 29 Priority call waiting 30 Busy verification 31 Executive override intrusion tone 32 Incoming call identification 33 Dial zero 34 Attendant transfer 35 Test calls 36 Recall on don t answer 37 Audible ring 38 Camp on recall 39...

Page 375: ...2 Music 53 Transmission test sequence 100 54 Transmission test sequence 102 55 Laboratory test tone 1 56 Laboratory test tone 2 57 Disable echo supervision dial tone 58 7 seconds of answer tone 59 4 seconds of answer tone 60 Restore music or silence 61 Warning tone 62 Forced music tone 63 Zip tone first of 2 sent 64 Incoming call ID first of 2 sent 65 Tone on hold 66 CO dial tone 67 Repetitive con...

Page 376: ...should be replaced every four years or whenever a POWER alarm that indicates the condition of the batteries is logged Systems with an uninterruptible power supply UPS may not be equipped with backup batteries Media Server UPS batteries For information about maintaining the batteries that support the S8700 Media Servers refer to the User s Guide or other product documentation that ships with the UP...

Page 377: ...ilable as a standard feature on all Linux based platforms S8300 S8500 and S8700 It is available in both Offer Categories A and B PREVENTIVE MAINTENANCE LOG Air Filters1 1 Inspect annually clean or replace Scheduled Date Date Completed Completed By Scheduled Date Date Completed Completed By Single carrier cabinet Multicarrier cabinet Battery Packs2 2 Replace every four years Scheduled Date Date Com...

Page 378: ... IP trunk calls Prior to the introduction of CAC BL there was no way at the present time to limit the bandwidth used for inter gateway inter PN calls Nor is there a way to limit the bandwidth used by IP telephones to other IP telephones or gateways Today when the available bandwidth is exceeded new calls are allowed to go through which may degrade the voice quality of the new calls and existing ca...

Page 379: ...ed in only a single indirectly connected network path CAC BL maintenance The Call Admission Control Bandwidth Limitation feature provides information about the status of the bandwidth used between regions and also provides information about calls that are denied in event logs The sections below provide details on the following status ip network region form on page 379 Denial events on page 381 sta...

Page 380: ...imits Bandwidth and limits as administered on the change ip network region form BW Used Kbits Tx Transmit bandwidth used for direct connections only BW Used Kbits Rx Receive bandwidth used for direct connections only of Connections Tx Transmit connection count for direct connections only of Connections Rx Receive connection count for direct connections only Denials Today Daily denial count for dir...

Page 381: ... save translations command has been executed from the SAT Audits On a time available basis the system periodically audits the bandwidth usage and call counters to assure they are accurate The system performs an audit immediately upon any changes to the change ip network region form and updates the bandwidth usage and call counters to reflect changes in the administration of the direct or indirect ...

Page 382: ...rt defined in Step 1 This lists the trunk groups of which the ports are members For details about removing and replacing port circuit packs see Reseating and replacing circuit packs on page 277 4 Insert the circuit pack back into the slot 5 Enter display trunk xxx p for each trunk group identified in Step 3 This lists the specified trunk group on the administration terminal screen and prints a har...

Page 383: ...th ports Type Specify one port as t1 standard and other port as t1 compatible display trunk group 10 Page 1 of 5 TRUNK GROUP Group Number 10 Group Type tie CDR Reports y Group Name tr 10 COR 1 TAC 110 Direction two way Outgoing Display n Data Restriction n MIS Measured n Dial Access y Busy Threshold 60 Night Service Queue Length 0 Internal Alert n Incoming Destination Comm Type voice Auth Code n T...

Page 384: ... impact tool AT 8762 is required to perform this step 12 Use jumper wires DT 24M Y BL R G and DT 24P W BRN and the D impact tool to connect wiring between the two ports assigned in Step 9 at the cross connect field For example if the two ports on the analog Tie Trunk circuit pack are port 1 and 2 connect the wirings as shown below 13 Check all wirings to verify good connections between the two tes...

Page 385: ...60 Try different combinations to determine defective ports 15 If there is a defective port on the circuit pack try to switch to an unused port If every port is normally used then replace the circuit pack 16 Disconnect the jumpers between two ports Then use administration terminal and trunk printouts to restore every trunk group change to normal values Table 90 Carrier lead appearances MDF 110 conn...

Page 386: ...7 of the Table E M mode test procedure on page 382 2 Set the dip option switches for each of the two ports to be tested on the Tie Trunk circuit pack to simplex mode 26 R5 27 28 29 30 31 T6 32 R6 32 33 34 36 37 T7 38 R7 39 40 41 42 43 T8 44 R8 45 46 47 48 49 50 Table 90 Carrier lead appearances MDF 110 connecting block terminals CO Trunk TN747 Tie Trunk TN760 2 of 2 ...

Page 387: ...ie trunk ports and mark the disconnected wires for later when the tie trunk ports are placed back into normal operation The D impact tool AT 8762 is required to perform this step 6 Use jumper wires DT 24M Y BL R G and the D impact tool to connect wiring between the two ports assigned in Step 4 at the cross connect field For example if the two ports on the analog Tie Trunk circuit pack are ports 1 ...

Page 388: ...ormats for TN760E on page 388 and Table 92 Signaling type summary on page 388 set the switches on the TN760E and administer the port using Figure 117 TN760E tie trunk circuit pack component side R758183 on page 389 and Table 93 TN760E option switch settings and administration on page 389 Port 1 type 5 simplex Port 2 type 5 simplex T1 connected to T12 R1 connected to R12 T11 connected to T2 R11 con...

Page 389: ...ion Preferred signaling format E M S MPLX switch Prot Unprot switch Admin istered port Circumstance To System Far End Co Located Avaya PBX E M Type 1 E M Type 1 E M Unprotected Type 1 Compatible Standard Compatible Inter Building Avaya PBX Protected Type 1 Protected Type 1 E M Protected Type 1 Compatible Standard Plus Compatible Protection Unit Co Located Net Integrated E M Type 1 Any PBX E M Unpr...

Page 390: ...bit rate and impedance match See Table 94 Option switch settings on TN464E F on page 390 and Figure 118 TN464E F option settings on page 390 Figure 118 TN464E F option settings Table 94 Option switch settings on TN464E F 120 Ohms Twisted pair 75 Ohms Coaxial requiring 888B adapter 32 Channel 2 048 Mbps 24 Channel 1 544 Mbps Figure notes 1 Backplane connectors 5 32 channel 2 24 32 channel selector ...

Page 391: ...provides 9 seconds of 1004 Hz tone at 0dB 1 second of quiet This cycle is repeated until disconnect disconnect is forced after 24 hours Test Type 105 provides 9 seconds of 1004 Hz tone at 16dB 1 second of quiet 9 seconds of 404 Hz tone at 16dB 1 second of quiet 9 seconds of 2804 Hz tone at 16dB 30 seconds of quiet second of 2225 Hz test progress tone Approximately 5 seconds of quiet Forced disconn...

Page 392: ...ntains a 676B power unit the 676B must have been powered down for at least 10 seconds for the unit to restart Removing and restoring power from the Media Server The media server is shut down from the media server Web interface To shut down a server 1 On the Web interface main menu under Server click Shutdown This Server 2 On the Shutdown This Server screen choose one of the following options Delay...

Page 393: ...te Immediate shutdown means that all processes stop immediately without necessarily storing information You can command a system shutdown from the software or the hardware Software shutdown Software shutdown is performed using GAS commands at the bash shell interface Login a Telnet session with bash as the selection Graceful shutdown 1 Use the shutdown system command This will close all processes ...

Page 394: ...on the power supply and pull it from its slot so that the backplane pins are not connected The procedure for an immediate hardware shutdown unplugging the system is not recommended Replacing the power supply WARNING Ensure that the power is OFF before proceeding 1 Pull on the latch for the 650A Power Supply 2 Replace the power supply and secure the latch NOTE You will have to adjust the neon volta...

Page 395: ...eon voltage The neon voltage must be adjusted under these conditions Ringing option is set to 25 Hz Maximum neon voltage is 120 Volts Neon message waiting lamps are present on telephones Use the following procedure to adjust the neon voltage 1 Call a telephone with a neon message indicator and leave a message 2 Check for ring ping single ring pulse each time the lamp flashes approximately every 3 ...

Page 396: ...ugging the power cord from the G700 receptacle NOTE The power supply in the G700 is not replaceable NOTE Auxiliary power is currently unavailable on the G700 S8300 Media Server shutdown operations Depending upon the circumstances of the replacement different S8300 server shutdown operations may be required 1 If you are shutting down an active S8300 Media Server or a functional but inactive LSP you...

Page 397: ...o reset the module after a two minute fail safe interval In addition recovery measures are taken if the shutdown has not been accomplished within 80 seconds These recovery measures store diagnostic information in flash memory on the S8300 for later analysis The LED sequence is different according to the following circumstances a Shutdown Failure with Successful Recovery If a high priority process ...

Page 398: ...og trunks to determine whether they are performing satisfactorily The switch automatically originates test calls from an Originating Test Line OTL over the trunks to be tested to a Terminating Trunk Line TTL on the switch at the far end of the trunk Several different measurements of noise and attenuation are made and compared to administered thresholds Test measurements can be viewed in the form o...

Page 399: ...n setting up an ATMS schedule The tests that are run depend on the type of TTL at the far end to which the test call is made The following table shows which tests are run for each type of TTL The command syntax is as follows test analog testcall trunkgroup member port UUCSSpp boardUUCSS full supervision no selftest no return loss no st or rl repeat schedule Table 95 ATMS administration Form Field ...

Page 400: ...dministered test set type Full is the default supervision This test takes about 10 seconds and simply confirms the presence of testing capability at the far end no selftest Executes the full test but skips self test sequences This saves about 20 seconds on the type 105 transmission test and has no effect on type 100 and 102 transmission tests no return loss Executes the full test but skips return ...

Page 401: ...ady being tested by maintenance software the test is queued and run when the maintenance activity finishes Table 96 Measurement capability by TTL type Terminating Test Line Type Test 105 Type with Return Loss 105 Type without Return Loss High Level Low Level Tone Source 100 Type 102 Type Loss at 1004 Hz Far End to Near End x x x x x Loss at 1004 Hz Near End to Far End x x Loss at 404 Hz Far End to...

Page 402: ... number of the trunk being tested Test Number ATMS tests are numbered 844 through 848 Result If the test call successfully completes and if every trunk tests within administered thresholds for marginal and unacceptable performance then a PASS result is returned If measurements fall outside the thresholds the test fails The trunks group can be administered to log errors and alarms and to busy out t...

Page 403: ...capabilities of the TTL on the switch at the far end of the trunk See Test call results on page 401 for a description of the test analog testcall command A blank line indicates that no test data is available for that trunk or group The number of pages of each report is dependent upon the selection criteria and the number of outgoing trunks in the system About 10 measurements can be listed on a pag...

Page 404: ...bort codes not result Only measurement results that do not match the specified result are displayed count number Limit the total number of records displayed print Execute the command immediately if resources are available and sends output both to the screen and to a printer connected to the terminal where the command was entered schedule Schedule a start time for the command The command is placed ...

Page 405: ...listed by trunk group number Only outgoing or 2 way analog trunks are listed Num Of Trks The number of members in the trunk group Last Test Date The date of the oldest measurement in the trunk group Last Test Time The time of the oldest measurement in the trunk group Trunks Passed Transm Test The number of trunks that have passed the trunk transmission tests Trunks Failed Marginal Threshld The num...

Page 406: ...p member number Test Date The month and day this trunk was last tested Test Time The time of day this trunk was last tested 1 of 2 ATMS TRUNK MEASUREMENTS Group 78 Type co Vendor AT T TTL Type 105 w rl THRESHOLD VALUES Loss dev at 1004Hz loss 404Hz 2804Hz C msg C ntch SRL SRL Min Max Noise Noise LO HI ERL Marginal 2 21 9 9 9 9 55 74 0 0 0 Unacceptable 2 21 9 9 9 9 55 74 0 0 0 Trk Test Test Test 16...

Page 407: ... tests measure maximum positive and negative deviation of 9 and 9 dB from the 1004 Hz loss measurements Loss dev at 2804Hz These high frequency transmission tests measure maximum positive and negative deviation of 9 and 9 dB from the 1004 Hz loss measurements C msg Noise Maximum interference noise on a voice terminal within the voice band frequency range 500 to 2500 Hz The measurement ranges from ...

Page 408: ...stem is not otherwise affected If a test call cannot be successfully made the wrong number might have been dialed the far end device might be busy the far end device is defective or there is a serious trunk failure obstructing the call Setting G700 synchronization If the Avaya G700 Media Gateway contains an MM710 T1 E1 Media Module it is usually advisable to set the MM710 up as the primary synchro...

Page 409: ...dule cannot function as the clock synchronization source the system defaults to the secondary MM710 Media Module for that function If neither MM710 Media Module can function as clock synchronization source the system defaults to the local clock running on the S8300 Media Server The YELLOW ACT LED on the front of the MM710 Media Module can tell you the status of that module regarding synchronizatio...

Page 410: ...n and ACT on when trunk is seized Table 98 mgp 001 1 configure set sync interface primary v4 mgp 001 1 configure show sync timing Source MM Status Failure Primary V4 Locked Out None Secondary Not Configured Local V0 Active None Comment No failures Sig is green and ACT On 2 8s off 0 2s Note that the MM710 in slot 4 has been declared to be the primary sync source but it is not active until the next ...

Page 411: ... set sync interface secondary v3 mgp 001 1 configure show sync timing SOURCE MM STATUS FAILURE Primary V4 Active None Secondary V3 Standby None Local V0 Standby None Table 102 mgp 001 1 configure set sync source secondary mgp 001 1 configure show sync timing Source MM Status Failure Primary V4 Locked Out None Secondary V3 Active None Local V0 Standby None Note The system uses one clock at a time o...

Page 412: ...unter For other IP Telephone questions or problems contact your Telephone System Administrator Some typical problems are as follows Phone does not activate after connecting it the first time Phone does not activate after a power interruption Characters do not appear on the display screen Display shows an error informational message No dial tone Echo noise or static when using a headset Table 104 m...

Page 413: ...Administrator Phone does not activate after a power interruption Allow a few minutes for re initialization after unplugging powering down the phone server problems or other power interruption causes Characters do not appear on the Display screen See Phone does not activate after connecting it the first time above Check the power source to be sure your telephone is receiving power Check all lines i...

Page 414: ...patible Headsets Phone does not ring If you have a 4612 or 4624 IP Telephone use the Menu to access the RngOf Ringer Off feature if a carat downward triangle appears above that feature your phone is set to not ring To correct press the softkey below RngOf when the carat does not display your ringer is active If Ringer Off is programmed on a Line Feature button that button s indicator light will ap...

Page 415: ...No alarms are generated for this event Power cycling an IP Telephone Use the power cycle only if the basic or programmed reset procedure cannot be performed or does not correct the problem To power cycle an IP Telephone 1 Unplug the phone and plug it back in The phone connection is re established If power cycling does not correct the problem a more severe power cycle routine can be performed by un...

Page 416: ...Additional maintenance procedures IP Telephones 416 Maintenance Procedures December 2003 ...

Page 417: ...nse 39 intermodulation distortion 40 peak noise level 42 quantization distortion loss 40 analog to continued digital coder decoder 35 frequency response 39 intermodulation distortion 40 peak noise level 42 quantization distortion loss 41 ANSI 38 application protocols 42 ARB Arbiter Linux process 120 ASAI troubleshooting 212 Asynchronous Data Unit ADU proprietary signal 34 at Linux daemon atd 125 A...

Page 418: ...s 235 Communication Manager 45 maintenance features 57 Communication Manager application initializing 120 resetting 127 shutdown to Watchdog 123 components field replaceable 287 Conference Transfer and Call Forwarding denial 38 connectivity ISDN BRI packet bus 212 packet bus 221 rules 36 connectivity packet bus 248 connector pins 300 control circuit packs replacing 279 reseating 279 unseating 279 ...

Page 419: ...44 FCC 42 feature capacities 31 to 42 feature mask 95 type 1 entry 95 type III entry 96 Federal Communications Commission see FCC fiber administration 97 connections metallic cabling 99 fault isolation procedure 167 fiber optic cables 97 hardware 97 FIC see Facility Interface Code field replaceable components 44 287 filters air filter 275 firmware upgrades 46 flow control 32 frequency response ana...

Page 420: ...interchanges 128 resets 127 ISDN 57 BRI definition 34 D channel treatment 31 PRI definition 34 ISDN BRI troubleshooting 212 ISDN PRI troubleshooting 207 J jacks network 43 K kernel log Linux daemon klogd 125 L LAN Cable 288 Layer 2 Switching Processor CLI 47 layers of OSI model and related protocols 33 LED Module 287 LEDs 57 and electrostatic discharge ESD 161 license files 91 feature mask 95 inst...

Page 421: ... 27 defined 23 error conditions 27 maintenance tasks 15 maintenance users 15 master boot record MBR 119 measurements security 84 Media Gateway 118 media gateway 118 Media Module adding 45 administration 300 allowable tests 48 analog station trunk 299 audits 157 blank 287 BRI 299 captive screws 300 connector pins 300 DCP 52 299 DEFINITY equivalent elements 47 E1 T1 45 hot swap 45 invalid tests 48 m...

Page 422: ...troubleshooting packet bus 245 port to port insertion loss 40 Power removing 393 restoring 394 power adding 396 distribution units 376 interruptions 29 removing 391 396 restoring 391 power cord 396 G700 288 precautions safety 17 preventive maintenance 376 batteries 376 PRI 34 private line service codes 42 procedures SNI EI manual loop back 171 Process Manager prc_mgr 120 processor occupancy 125 pr...

Page 423: ...en servers 120 SIGCHLD signal 124 125 SIGKILL signal 124 signaling leads DC power 388 signals mismatch 36 PCM encoded analog 37 SIGTERM signal 124 single frequency return loss 41 smart jack configurations 359 SNI manual loop back procedure 171 software 118 upgrades 46 specifications 31 to 42 spontaneous interchanges 163 164 startup Linux scripts 119 statapp Linux command 120 station to CO trunk fr...

Page 424: ...settings 390 TN572 circuit packs 278 TN573 circuit packs 278 TN750 circuit packs 278 TN760 circuit pack option settings 388 tones system tone identification numbers 373 top Linux command 125 total failure script 125 traceroute automatic launch 157 Transfer on Ringing 37 transmission characteristics 38 to 42 errors 32 stream 32 troubleshooting 15 ASAI problems 212 duplicated media servers 163 IP te...

Page 425: ...Index X Maintenance Procedures 425 December 2003 web interface 44 Windows 2000 logins 82 wiring premises 42 terminal equipment ports 42 X xntpd Linux daemon 125 ...

Page 426: ...Index X 426 Maintenance Procedures December 2003 ...

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