Avaya Communication Server 2100, User Manual

Page 1: ...Avaya 3900 Series Digital Deskphones User Guide Avaya Communication Server 2100 SE11 NN42200 110 09 02 August 2010 ...

Page 2: ...WARE WITHOUT A LICENSE BY INSTALLING DOWNLOADING OR USING THE SOFTWARE OR AUTHORIZING OTHERS TO DO SO YOU ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING DOWNLOADING OR USING THE SOFTWARE HEREINAFTER REFERRED TO INTERCHANGEABLY AS YOU AND END USER AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC OR THE APPLICABLE AVAYA AFFILIATE AVAYA Cop...

Page 3: ...rings 14 Call Forward enhancement 14 Special Character handling 15 31 Digit Dialing 15 Secondary DN dialing with Directories 16 Personal Directory Call Log and Redial 16 Corporate Directory 16 Password clear 17 Full icon support 17 Service orders 17 Flash download 18 Optivity Telephony Manager for Meridian SL 100 2 0 18 Interactions and restrictions 19 Avaya 3900 EXPEC Firmware Manager MEFM 19 Mer...

Page 4: ...a 3903 Digital Deskphone general description 43 Message Waiting and Call Status Indicator MWI 45 Info line 45 Text line 46 Label line 46 Keys 46 Compatible features 49 Chapter 9 Avaya 3904 Digital Deskphone 51 Purpose 51 Avaya 3904 Digital Deskphone feature description 51 Message Waiting Indicator MWI 54 Info line 54 Text line 54 Label line 54 Keys 54 Key based Access Expansion Module KBA and Disp...

Page 5: ...d 80 Analog Terminal Adapter ATA 82 Meridian External Alerter and Recording Interface MEARI 84 Loud ringer connected to the MEARI 85 MEARI desktop recording device 86 MEARI call in progress indicator 87 Remote voice recording using call status 87 Troubleshooting 88 Key based Expansion Module Accessory KBA 88 Configure the Meridian SL 100 for the KBA 90 Display based Expansion Module Accessory 91 C...

Page 6: ...overview 108 Meridian SL 100 109 Firmware files location 109 Optivity Telephony Manager for Meridian SL 100 2 0 firmware download 111 Avaya 3900 EXPEC Firmware Manager 128 Functional Description 128 System architecture 132 Avaya 3900 EXPEC Firmware Manager application system requirements 132 Avaya 3900 EXPEC Firmware Manager Web Client requirements 132 Chapter 14 Environmental power and safety con...

Page 7: ...de NN42200 110 for Release 11 SE11 Feature changes on page 7 Other changes on page 7 Feature changes There are no feature changes in this document Other changes See the following section for information about changes that are not feature related Document restructured This document is restructured to align with Avaya Customer Documentation Standards Avaya 3900 Series Digital Deskphones User Guide A...

Page 8: ...New in this release 8 Avaya 3900 Series Digital Deskphones User Guide August 2010 ...

Page 9: ... 3901 Digital Deskphone on page 31 describes the Avaya 3901 Digital Deskphone Avaya 3902 Digital Deskphone on page 37 describes the Avaya 3902 Digital Deskphone Avaya 3903 Digital Deskphone on page 43 describes the Avaya 3903 Digital Deskphone Avaya 3904 Digital Deskphone on page 51 describes the Avaya 3904 Digital Deskphone Avaya 3905 Digital Deskphone on page 59 describes the Avaya 3905 Digital ...

Page 10: ...5 shows environmental power and safety requirements Environmental power and safety considerations on page 135 contains acronyms and abbreviations of terms used in this document About this document 10 Avaya 3900 Series Digital Deskphones User Guide August 2010 ...

Page 11: ...ies Digital Deskphones include the 3901 3902 3903 3904 and 3905 Each of the Avaya 3900 Series Digital Deskphone sets have specific characteristics and support features using the following keys fixed feature programmable line feature self labeled programmable feature self labeled context sensitive soft keys Minimum firmware requirements The Avaya 3900 Series Digital Deskphone Release 3 telephone se...

Page 12: ...pper section of the display area on the Avaya 3903 3904 and 3905 Digital Deskphones The user changes the LCD label of these keys except the primary directory number key to meet their business needs The Avaya 3903 and 3904 Digital Deskphone sets provide two layers of functionality using these keys The user accesses two Lines Features per key The Avaya 3904 Digital Deskphone provides the user with 1...

Page 13: ...ndsfree capability The Full Duplex Handsfree FDHF functionality allows simultaneous two way communications during a handsfree call For Full Duplex Handsfree functionality you require an Avaya 3904 Release 3 Digital Deskphone equipped with an FDHF cartridge accessory For hardware requirements information see Full Duplex Handsfree Accessory on page 74 The set attenuates the receive audio level durin...

Page 14: ...mming or editing their Personal Directory or Redial List A new soft key labeled Pause appears on the Avaya 3903 3904 and 3905 Digital Deskphone sets This feature introduces a Pause soft key To enter a Pause in the dialing string while editing a number press the Pause soft key A Pause place marker appears in the dialing string The pause character is two parallel bars that appear in the dialing disp...

Page 15: ... navigation keys access the special characters 31 Digit Dialing With the 31 Digit Dialing feature Avaya 3900 Series Digital Deskphones display screens accommodate dialing strings of up to 31 digits This allows the screens to fully display long dialing strings such as calling card numbers and access codes The Avaya 3902 Digital Deskphone set has a one line display Use the Left Right navigation keys...

Page 16: ...ary DN key the Avaya 3904 displays Unable to Dial Busy Primary Line Dial out on secondary DNs using Personal Directory Call Log and Redial Avaya 3905 Digital Deskphone 1 Press the Dir Log key or the Callers or Redial List and select the entry 2 Press the dial soft key The Avaya 3905 displays Select Free Line Your site must be on MSL15 or higher and the patch ID DMX12 applied 3 Press a secondary DN...

Page 17: ...ey then press a secondary DN key The Avaya 3905 dials the call Password clear Administrators can clear and reset the Directory Call Log password Turn off the password by using Password Clear Full icon support This feature enables the Avaya 3902 3903 and 3905 Digital Deskphone sets to use the icons with I Ringing I Active U Active I Hold and U Hold Service orders Avaya 3900 Series Digital Deskphone...

Page 18: ... 19 OTM MSL provides the ability to query the current firmware version residing on Meridian digital telephones initiate flash download on Avaya 3900 Series Digital Deskphone sets on a set by set basis that is you can schedule downloads for a series of phones downloads can occur during any time range on any date initiate flash download for all Meridian digital telephones configured on an IPE periph...

Page 19: ...Series Digital Deskphone firmware maintenance Secure web based user interface The Avaya 3900 EXPEC Firmware Manager will support Meridian SL 100 customers and Meridian SL 100 customers who transition to Avaya CS 2100 Please refer to Avaya 3900 EXPEC Firmware Manager on page 128 for a description and system requirements for the Avaya 3900 EXPEC Firmware Manager Meridian Digital Group Listening GLIS...

Page 20: ... SERVORD commands NEW NEWACD ADD and EST Use the SERVORD CHF command to toggle the status of the option to an existing set previously listed When you provision the options through SERVORD the user can access the GLISTEN feature with the options key Data schema Table IVDINV has set refinements added with GLISTEN as a boolean field Refer to the Customer Data Schema Reference Manual Avaya Communicati...

Page 21: ...gned to a feature key on a display area next to each of their keys This display area eliminates the need for paper labels The directory download occurs when you provision new DNs on the set or add new features Limitations and restrictions DN download and feature key labeling only apply to Avaya Digital Deskphones equipped with a display The Avaya 3902 3903 3904 3905 Digital Deskphone and the DBA u...

Page 22: ...ts Data schema Refer to the Customer Data Schema Reference Manual Avaya Communication Server 2100 Configuration Commercial Systems Data Schema Reference NN42100 504 for more information Avaya 3900 Series Digital Deskphone general description 22 Avaya 3900 Series Digital Deskphones User Guide August 2010 ...

Page 23: ...ptional key caps available with the Avaya 3905 Table 2 Feature key text and icon labels on page 23 shows the keys text and icons Table 2 Feature key text and icon labels Feature Key Text label Icon label Activity Key Avaya 3905 Digital Deskphone only Answer Agent Avaya 3905 Digital Deskphone only Answer Emergency Avaya 3905 Digital Deskphone only Application Apps Avaya 3905 Digital Deskphone only ...

Page 24: ...al Deskphone only DN line Emergency Avaya 3905 Digital Deskphone only Feature Key Avaya 3901 Digital Deskphone only Goodbye Handsfree Headset Hold InCalls Avaya 3905 Digital Deskphone only Make Busy Avaya 3905 Digital Deskphone only Message Mute Feature keys 24 Avaya 3900 Series Digital Deskphones User Guide August 2010 ...

Page 25: ...n Not Ready Avaya 3905 Digital Deskphone only Observe Agent Avaya 3905 Digital Deskphone only Options Quit Shift Transfer Avaya 3902 Digital Deskphone only Volume Fixed feature keys Avaya 3900 Series Digital Deskphones User Guide August 2010 25 ...

Page 26: ...Feature keys 26 Avaya 3900 Series Digital Deskphones User Guide August 2010 ...

Page 27: ...erback key ACD DN Line N A ACD MIS ACD HOLD ACDHld ACDHold ACD MIS ACDNR NotRdy NotReady ACD Not Ready key ASL AgtStat AgentStat ACD Agent Status Lamp AUD ADial AutoDial Automatic Dialing AUL AutoLn AutoLn Automatic Line AUTODISP AutDsp Autodisp Auto Display feature BC Bcap BearerCap Bearer Capability BCLID BCLID BCLID BCLID feature BLF BLF BLF Busy Lamp Field BLK Blank key CAG Cagent CallAgent AC...

Page 28: ...oll Denied CTR Xfer Transfer Call Transfer CWD CWD CWD CWD key CWT Cwait CallWait Call Waiting DASK DspAgt DisplayAgt ACD Display Agents DCPK DCPark DirectPark Directed Call Park DDN Line N A Data DN Audits only DIN Dnylnc DenyIncCal Denied Incoming DMCT DMCT DMCT DMCT feature DND DND DontDistrb Do Not Disturb DQS DispQ DisplayQue ACD Display Queue Status DQT DspQTh DispQTh Display Queue Threshold...

Page 29: ...B MakeSetBsy Make Set Busy MSMWI MSMWI MSMWI Multiple Set Message Waiting Indication MWQRY MWQry MWQuery Message Query MWT MsgWt Message Message Waiting key NFA NFA NFA Said on MBS feature NGTSRVCE NgtSvc NightSvc ACD Night Service key OBS Observ Observe ACD Observe Agent key OLS OLS OrigLneSel Originating Line Select PBL Line Line Private Business Line PIC PIC PrimaryILC Primary InterLATA Carrier...

Page 30: ...pecific Authorization Codes StopHnt SHU StopHunt Stop Hunt SUPR Supvsr Supervisor Supervisor feature TLS TLS TermLneSel Terminating Line Select TRKDISP TrkDsp TrkMemDisp Trunk Member Display TWC 3WC 3waycall Three way Calling TWCPUB TWCPUB TWCPUB TWCPUB Line Option UCDLG UCDLog UCDLogin UCD Login key UCDSD UCDSD UCDSDPoint UCD SD Point feature WML WarmLn WarmLine MDC RES Warm Line NC0011 Sets disp...

Page 31: ...phone has feature key activation It takes only two keystrokes to activate a feature For example press the Feature key and a keypad number to activate a feature You can activate the following key combinations the main feature key the five feature key numbers Figure 1 Avaya 3901 Digital Deskphone on page 32 shows the Avaya 3901 Digital Deskphone Avaya 3900 Series Digital Deskphones User Guide August...

Page 32: ...ator LED Amplified headset support Line Feature Hold Goodbye and Volume UP DOWN fixed keys The Avaya 3901 Digital Deskphone does not support automatic call distribution ACD Feature card The feature card enumerates the set directory and indicates the key sequence for feature activation Figure 2 Feature card example on page 33 shows an example of the feature card Avaya 3901 Digital Deskphone 32 Avay...

Page 33: ...the status of all five programmable feature keys keys 2 6 The Feature Activation Indicator LED is located on the left side of the MWI The MWI and Feature Activation Indicator LED use the same lens with a separating wall The Feature Activation Indicator LED turns off when all five programmable keys turn off The LED winks when any one of the five keys wink The Feature Activation Indicator LED turns ...

Page 34: ...Manual Avaya Communication Server 2100 Service Order Reference Commercial Systems NN42100 103 for additional information Avaya 3901 Digital Deskphone key configuration Table 5 M3901 key configuration on page 34 shows the Avaya 3901 Digital Deskphone key configurations Avaya does not support the 3901 as a Call Center DN The Avaya 3901 Digital Deskphone firmware controls the Volume Control Bar the H...

Page 35: ...y feature not requiring a display Deactivate all features other Illegal or not defined Note The M3901 firmware controls the Volume Control Bar the Hold Key and the Goodbye Key Avaya 3901 Digital Deskphone key configuration Avaya 3900 Series Digital Deskphones User Guide August 2010 35 ...

Page 36: ...Avaya 3901 Digital Deskphone 36 Avaya 3900 Series Digital Deskphones User Guide August 2010 ...

Page 37: ...ee fixed feature keys for Message Transfer and Options Note Although the Message and Transfer keys are permanently labeled they are not restricted to those features Fixed keys for the following hold goodbye mute with LED volume UP DOWN handsfree with LED navigation keys up down left and right Two line x 24 character display area On hook dialing Support for an amplified headset One accessory port H...

Page 38: ...ers and their locations Table 6 Key numbers Key number Description Key 1 Line key DN line must go on key 1 Key 2 Labeled Forward Key 3 Labeled Auto Dial Adial Key 4 Labeled Conference Confer Key 5 Transfer key Key 6 Message Waiting key Note You cannot assign DN or DN features to keys 2 6 Avaya 3902 Digital Deskphone 38 Avaya 3900 Series Digital Deskphones User Guide August 2010 ...

Page 39: ... the three programmable self labeled keys Each feature label consists of up to seven characters The first character is an icon displaying the status of the feature When the set is in Options mode the top line displays related prompts and the bottom line displays key labels There are six icon indicators showing various options and set status Table 7 M3902 icon indicators on page 39 describes these ...

Page 40: ...ne level up in the options list While in Options mode the Line Goodbye and Hold keys can still be used to process calls but the display shows only options mode information Options mode shows an introduction screen listing the number of available options and instructions for navigating the list of options Use the navigation keys to scroll through the Options mode list The Options key provides acces...

Page 41: ...l Systems NN42100 103 for Group Listen functionality Mute key and indicator Press the Mute key to mute the voice transmit path While in handsfree mode the microphone is muted When in mute mode the mute indicator flashes To turn the voice transmit path on again press the Mute key a second time Transfer key and indicator The Transfer key is a fixed feature key that corresponds to feature option key ...

Page 42: ...s Refer to Service Order Reference Manual Avaya Communication Server 2100 Service Order Reference Commercial Systems NN42100 103 Avaya 3902 Digital Deskphone 42 Avaya 3900 Series Digital Deskphones User Guide August 2010 ...

Page 43: ... line feature keys four context sensitive soft keys to access context sensitive soft key features five fixed feature application keys including options message call log applications and a shift key Fixed keys for the following hold goodbye mute with LED volume UP DOWN headset with LED handsfree with LED navigation keys up down left and right Copy and quit keys for applications and features Handsfr...

Page 44: ...These features do not appear at the same time It depends on the state context of the set Table 9 Key numbers on page 44 shows the key numbers and locations for the Avaya 3903 Digital Deskphone set that Figure 4 Avaya 3903 Digital Deskphone on page 44 illustrates Table 9 Key numbers Key number Location Key 1 Labeled as Prime DN shown as 5000 Key 2 Labeled as second Line Feature shown as 5001 Key 3 ...

Page 45: ...Null Note Keys 18 25 and 28 29 are the keys labeled as the four context sensitive soft keys Message Waiting and Call Status Indicator MWI The MWI LED lights to show a message is waiting This indicator visually alerts that a call is holding The LED flashes to indicate an incoming call It winks when a call is holding Info line The Info display line is 24 characters long It displays information such ...

Page 46: ...tions mode status Options key Press the Options key to activate Press a second time or press the Quit soft key to exit the options mode which also cancels the current action Press the Done soft key for the current action to take effect and move one level up in the options list While in options mode the Line Goodbye and Hold keys can still be used to process calls but the display shows only options...

Page 47: ...Press the Handsfree key to use the speaker with built in microphone instead of the handset headset The handsfree indicator lights when the mode is on Take the handset off hook or use options mode to switch back to the handset headset at any time during the call Refer to Service Order Reference Manual Avaya Communication Server 2100 Service Order Reference Commercial Systems NN42100 103 for Group L...

Page 48: ... the Call Logging capability that is the Avaya 3903 3904 and 3905 to ensure logging of incoming and outgoing calls Application key Use this key to connect to applications located on a remote server and to access the Corporate Directory Application Shift key Use the Shift key to navigate between the two layers of line feature keys Copy key Use the Copy key for applications and features Context sens...

Page 49: ...tures Refer to Service Order Reference Manual Avaya Communication Server 2100 Service Order Reference Commercial Systems NN42100 103 Compatible features Avaya 3900 Series Digital Deskphones User Guide August 2010 49 ...

Page 50: ...Avaya 3903 Digital Deskphone 50 Avaya 3900 Series Digital Deskphones User Guide August 2010 ...

Page 51: ...econd page of keys for a total of 12 Four context sensitive soft keys used to access context sensitive soft key features Fixed feature application keys for the following message options directory log call log redial applications shift Fixed keys for the following hold goodbye mute with LED volume UP DOWN headset with LED handsfree group listen with LED Navigation keys up down left and right Copy a...

Page 52: ...View Card View and No Matches Found screens Figure 5 Avaya 3904 Digital Deskphone on page 52 shows theAvaya 3904 Digital Deskphone Figure 5 Avaya 3904 Digital Deskphone Table 11 Avaya 3904 Digital Deskphone key numbers and locations on page 52 shows the key numbers and locations for the Avaya 3904 Digital Deskphone Table 11 Avaya 3904 Digital Deskphone key numbers and locations Key Number Location...

Page 53: ...eled as key 10 line or feature shown as Jill see note Key 11 Labeled as key 11 line or feature shown as Joe see note Key 12 Labeled as key 12 line or feature shown as 5001 see note Keys 13 16 Blocked Key 17 Labeled as Message MWT Key 18 Transfer CXR Key 19 Six party Conference CNF C06 Key 20 Call Forward CFU Key 21 Ring Again RAG Key 22 Call Park PRK Key 23 Call Pick up CPU Key 24 Speed Call Short...

Page 54: ...mation exceeds three x 24 character lines Label line Shows the context sensitive soft key labels on the 24 character display line Each feature label is up to seven characters with the an icon displaying the status of the feature Keys Table 12 M3904 keys on page 54 describes the Avaya 3904 Digital Deskphone keys Table 12 M3904 keys Key Description Layered self labeled programmable line feature keys...

Page 55: ...Finnish Italian Brazilian Portuguese and Japanese Change Feature Key Label change the feature labels from their default values Screen Contrast adjust the contrast on the LCD Volume Adjustment adjust the default volume level on the ringer buzzer speaker and handset Ring Type select a ring type from a list of available tones Call Log Options log all answered and unanswered calls or only unanswered c...

Page 56: ...ff the call indicator light On hook Default Path open the voice path automatically to headset or handsfree Display Diagnostics provide a display self diagnostic test Group Listening Control activate and deactivate group listening Goodbye key Use the Goodbye key to terminate an active call Hold key Press the Hold key to place an active call on hold The feature key label of the held line displays an...

Page 57: ... a maximum of 100 entries call log with a maximum of 100 redial list with a maximum of 20 entries AUTODISP autodisplay should be assigned to Avaya 3904 Digital Deskphone with the Call Logging capability that is the Avaya 3903 3904 and 3905 to ensure logging of incoming and outgoing calls Application key Use this key to connect to applications located on a remote server Use this key to access the C...

Page 58: ...Avaya 3904 Digital Deskphone 58 Avaya 3900 Series Digital Deskphones User Guide August 2010 ...

Page 59: ...oft keys used to access the context sensitive features Six fixed feature application keys for ACD features as follows supervisor emergency not ready make busy in calls and headset Fixed keys for the following hold goodbye mute with LED volume UP DOWN headset with LED supervisor observe with LED Navigation keys up down left and right Copy and quit keys for applications and features Application opti...

Page 60: ...s Make Busy Not Ready Supervisor and Emergency to feature keys that suit the business needs of the Call Center user Table 13 Avaya 3905 Digital Deskphone key configuration on page 60 contains the key configurations for the Avaya 3905 Digital Deskphone Table 13 Avaya 3905 Digital Deskphone key configuration Key number Description Key 1 Bottom right self labeled programmable key shown as DN5001 Key ...

Page 61: ... supervisor or agent telephones OBS Observe agent CAG Call Agent key MSQS Multistage Queue Status AAK Answer Agent Key 17 Recommended as MWK but is not a default feature key since it can be used as a context sensitive soft key Key 18 CRX Call Transfer key Key 19 CNF C06 six port Conference Key 20 CFU Call Forward Key 21 RGA Ring Again Key 22 PRK Call Park Key 23 CPU Call Pick up Key 24 Speed Call ...

Page 62: ...Key 6 can be used to access those applications Context sensitive soft keys Assign up to 10 features to the four soft keys You must assign features to specific keys Keys 26 27 and 30 32 are reserved for future use Keys 13 16 are unusable for the Avaya 3905 Digital Deskphone There are no definitions for these keys Application key This key is used to connect to applications located on a remote server...

Page 63: ...alls or only unanswered calls in the callers list Live Dial Pad allows you to press any dial pad key to automatically access a dial tone Preferred Name Match displays the names of incoming and outgoing callers as stored in your Personal Directory if the telephone number matches the one stored in your directory This option allows you to personalize the displayed names for incoming and outgoing call...

Page 64: ...mode the microphone is muted When in mute mode the mute indicator flashes To turn the voice transmit path on again press the Mute key a second time Headset with LED key This key activates the set for headset use The LED alerts the user that the set is in headset mode Quit key The quit key is used for applications and features Dir Log key The following directories are optionally password protected ...

Page 65: ...tive soft keys In order to access voice mail without a message waiting Avaya recommends assigning Message to Key 1 and Autodial to the message key Key 17 The Autodial key should be programmed with the voice mail system DN Key based access expansion module KBA and DBA support The Avaya 3905 Digital Deskphone supports one or two key based KBAs or one DBA Compatible features Refer to Service Order Re...

Page 66: ...Avaya 3905 Digital Deskphone 66 Avaya 3900 Series Digital Deskphones User Guide August 2010 ...

Page 67: ...s Alternate Key Caps N A N A N A N A Supports Amplified Headset Accessory connected through Handset Jack except connected through headset jack on M3905 Supports Supports Supports Supports Supports Analog Terminal Adapter N A Supports Supports Supports Supports Display based Expansion Module N A N A N A Supports Supports External Alerter Recorder Interface N A Supports Supports Supports Supports Ha...

Page 68: ...hone provides an alternate key cap kit to customize the telephone Use the Key Cap Tool with the Avaya 3905 Digital Deskphone to remove the four middle programmable keys and replace them with alternate keys The alternate key caps include answer emergency answer agent activity call agent observe agent and display queue Headset options The Avaya 3901 3902 3904 and 3905 Digital Deskphone support an am...

Page 69: ...recorder or visual indicator Program the MEARI interface to activate a ringer or light when the telephone rings or activate a recorder when the telephone is in use The MEARI requires an Accessory Connection Module ACM MEARI connects to any Avaya 3900 Digital Deskphone except the Avaya 3901 which has no accessory dock In order to use the MEARI accessory the telephone must be equipped with the Avaya...

Page 70: ... of the MEARI cartridge There is no need to disconnect the power supply from the telephone prior to insertion or extraction of the MEARI cartridge Analog Terminal Adapter ATA The ATA connects an analog device such as a fax machine or modem to the telephone This allows simultaneous use of the telephone and the analog device The ATA is available for the Avaya 3902 3903 3904 and 3905 Digital Deskphon...

Page 71: ... Digital Deskphones You can use these additional keys as DN or feature keys The sets and modules attach in such a way as they look and feel like one integrated unit Only the Avaya 3904 and 3905 Digital Deskphones use the KBA There are 32 keys on the Avaya 3904 and 3905 Digital Deskphones The Avaya 3904 and 3905 sets support one or two KBAs with 22 keys each With one KBA the key numbers are from 1 ...

Page 72: ... It has eight self labeled keys with the feature labels next to the key A Page fixed key allows switching between the three layers of self programmable feature keys The labels change according to the features programmed for the next logical set of feature keys shifting through the display A visual indicator shows which page or layer of self labeled programmable feature keys is in use The first key...

Page 73: ... a faster easier way to create or modify a personal directory Enter names and numbers into a personal directory file on a PC Download the file directly from the PC to the Avaya 3904 or 3905 Digital Deskphone Upload a directory from the Avaya 3904 or 3905 set to a PC to modify the directory On the Avaya 3904 Digital Deskphone the PC and the set connect through a cartridge inserted into the telephon...

Page 74: ...y supports the following languages English the default French Spanish German Danish Portuguese Italian Norwegian Swedish Finnish Dutch Telephone wall mount kit The telephone wall mount bracket kit contains a one piece wall mount plate that attaches the Avaya 3903 3904 and 3905 Digital Deskphoneto the wall The wall mount kit is available from your local Avaya representative The Avaya 3901 and 3902 ...

Page 75: ...GA or later NTMN34TA is the Avaya 3904 Release 3 icon set that supports FDHF Full Duplex Handsfree cartridge NTMN72AA or later Accessory Connection Module NTMN71AA 110V wall transformer to power the FDHF cartridge NTMN80AA Full Duplex Handsfree Accessory Avaya 3900 Series Digital Deskphones User Guide August 2010 75 ...

Page 76: ...Hardware options 76 Avaya 3900 Series Digital Deskphones User Guide August 2010 ...

Page 77: ... series sets Install the Avaya 3900 Series Digital Deskphone 1 Complete the wiring and cross connections loop power 2 Connect the telephone to the connecting block 3 Place the telephone upright on the desk in the normal operating position 4 Perform the normal acceptance procedures 5 Supply the user with a quick reference guide Electrostatic alert Before handling internal telephone components you m...

Page 78: ...he telephone angle The Avaya 3901 and 3902 Digital Deskphones have three different angled height desktop positions Change the telephone angle 1 Move the top of the footstand away from the telephone base it has a snap connection 2 Place the footstand in the desired position and snap the top of the footstand back into place Wall mounting the telephone The telephone wall mount bracket kit contains a ...

Page 79: ...adset The user should adjust the telephone volume before adjusting the headset volume To provide the best communication with the least amount of distortion the amplifier should have a higher setting than the telephone volume control Refer to your representative for the latest product bulletin from Avaya recommending headset types for use with the Avaya 3900 Series Digital Deskphone Accessory Conne...

Page 80: ...to the port slot There is one accessory port available on the Avaya 3902 Digital Deskphone There are two accessory ports available on the Avaya 3903 3904 and 3905 Digital Deskphones The accessories you attach to the telephone must be compatible Table 17 Compatibility of accessories on page 81 shows accessory compatibility You require a wall transformer to power accessory cartridges The transformer...

Page 81: ...ently connecting incompatible accessories To check the compatibility of accessories see Table 17 Compatibility of accessories on page 81 before buying optional hardware Table 17 Compatibility of accessories ATA KBA PC Utility MEARI DBA FDHF Analog Terminal Adapter 3 3 3 3 3 Key based Expansion Unit 3 3 3 No 3 Personal Directory PC Utility 3 3 3 3 3 Meridian External Alerter and Recording Interface...

Page 82: ...ch should be at the top 2 Connect the commercial device you have selected to use either your FAX machine modem or analog 500 2500 telephone to the connection on your ATA cartridge interface 3 Plug the transformer into the electrical outlet use only the transformer designed for your ACM accessories The wall transformer for Avaya 3900 Series accessories is NTMN80AA CPC A0779713 110V Wall Transformer...

Page 83: ...ere is no power going to the ATA or the unit is not operating correctly Check the power connections to the ATA Flexible voice and data capabilities allow you to have continuous use of both the Meridian Digital Telephone and the attached analog device Your system administrator configures the flexible voice and data capabilities for your telephone on the system equipment Contact your system administ...

Page 84: ...the customer site LEN_OR_LTID A B C D A IPE column B IPE shelf C IPE card slot D IPE odd port OPTKEY There are no options available for the ATA Meridian External Alerter and Recording Interface MEARI Install the MEARI in the small dock of a Avaya 3902 3903 3904 or 3905 Digital Deskphone There are three output connectors on the back of the MEARI cartridge There is no need to disconnect the power su...

Page 85: ...2nd pair Black Yellow Record audio line level 1 6 3rd pair White Blue Ring relay contact 2 The center round connector is a 3 5 mm audio jack that provides the record audio signal between tip and sleeve at a reduced level for connection to the microphone input of a desktop voice recorder 3 The smaller round connector is a 2 5 mm jack that provides the call status relay contacts between tip and slee...

Page 86: ...jack MEARI desktop recording device Figure 14 MEARI desktop voice recording device on page 86 shows the MEARI desktop voice recording device Figure 14 MEARI desktop voice recording device Installation 86 Avaya 3900 Series Digital Deskphones User Guide August 2010 ...

Page 87: ...in progress indicator Figure 15 MEARI call in progress indicator Remote voice recording using call status Figure 16 Remote voice recording using call status on page 88 shows remote voice recording using call status MEARI call in progress indicator Avaya 3900 Series Digital Deskphones User Guide August 2010 87 ...

Page 88: ...rd contains six wires If using the 2 5 mm or 3 5 mm jacks make sure that the plugs are fully inserted Key based Expansion Module Accessory KBA The Key based Expansion Module provides 22 additional keys for the Avaya 3904 and the Avaya 3905 Digital Deskphones You can add a second Key based Expansion Module for a total of 44 additional line feature keys see Figure 17 Key based Expansion Module on pa...

Page 89: ... abrasive surface and align them 3 Plug the cable from the Module into the 10 pin connection port on the telephone 4 Thread the cable through the opening in the side of the telephone 5 Install the Single KBA Footstand see Install a Single KBA Footstand on page 90 Add a second Key based Expansion Module Accessory 1 Place the telephone and the two Modules face down on a non abrasive surface 2 Plug t...

Page 90: ...Assembly see Figure 18 Expansion KBA Footstand on page 90 Figure 18 Expansion KBA Footstand 4 Tighten all four screws ensuring that the two footstand assemblies are properly aligned 5 Insert the clips on the telephone and the Key based Expansion Modules into the hinges on the combined Single Expansion KBA Footstand Assembly and while squeezing the Module Tilt Handles swing the footstand into the d...

Page 91: ...ll to each key layer Install the DBA on page 91 describes how to install the DBA The self labeled field is 10 characters in length Install the DBA 1 While depressing the telephone title handle pull the telephone away from the footstand until it clears the final stop 2 Gently pull the footstand off the clips 3 Place the telephone and the DBA face down of a non abrasive surface and align them 4 Lowe...

Page 92: ...y a personal directory Users can enter names and numbers into a Personal Directory file on their PC Users can download program the file directly from the PC to the Avaya 3904 or Avaya 3905 Digital Deskphones Users can also upload read a directory from the Avaya 3904 or 3905 set to a PC and modify the directory You can access online help by clicking on Help on the Main Menu bar The Personal Compute...

Page 93: ...serial port connection Install the Personal Directory PC Utility software on page 93 describes how to install the Personal Directory PC Utility software Install the Personal Directory PC Utility software 1 Close all open applications before installing the Personal Directory PC Utility 2 Insert the Personal Directory PC Utility disk into drive A Assuming that drive A is the floppy disk drive 3 Clic...

Page 94: ...ty Select a Personal Directory PC Utility port Select a Personal Directory PC Utility port 1 Click on Phone 2 Click on Set port The pull down menu shows available PC ports Com1 Com2 The program selects the same port each time until you change it The Personal Directory PC Utility interface Figure 19 Personal Directory PC Utility interface on page 95 shows the Personal Directory PC Utility interface...

Page 95: ... with NTMN82AB Meridian Personal Directory PC Utility or with the upgraded PC Utility software NTMN82BA Up to 24 characters for the name Each Personal Directory file can have a maximum of 100 entries an entry is one line Personal Directory PC Utility terms The terms are as follows Read upload To copy the directory from the telephone to the PC Program download To install a directory from the PC to ...

Page 96: ...indow The cursor insertion point is in the name field on the first line 2 Enter a name 3 Press the Tab key to move to the Telephone Number section 4 Enter a telephone number To insert a 1 5 second pause in the dialing string enter a comma 5 Press the Tab key to move to the next line 6 Continue to enter names and telephone numbers 7 Save or export the directory before downloading it to the Avaya 39...

Page 97: ...t the file you want to modify The Import command allows you to open a comma delimited text file created using an application other than the Personal Directory PC Utility 3 Click on Save As or Export to create a backup file Add names and telephone numbers Add names and telephone numbers on page 97 describes how to add names and telephone numbers Add names and telephone numbers 1 Position the cursor...

Page 98: ... and paste between Personal Directories on page 98 shows how to cut or copy between Personal Directories Cut or copy and paste between Personal Directories 1 Open two or more Personal Directories 2 Highlight the name or telephone number you want to cut or copy 3 Click on Edit on the Main Menu bar 4 Click on Cut or click on Copy 5 Activate the second Personal Directory window by clicking on it 6 Po...

Page 99: ...ination for the Personal Directory file 4 Enter a file name for the directory 5 Click on OK to save Program download the Personal Directory Program download the Personal Directory on page 99 shows how to Program download the Personal Directory Program download the Personal Directory 1 Check to make sure that the connection between the ACM Serial Port Cartridge and the PC serial port is secure 2 Cl...

Page 100: ...bs and two hidden snaps on the Hook Switch cover There are two tabs along the right tab tree along the bottom edge front view To remove the cover you must release the hidden snaps rear view Remove the Hook Switch Cover 1 Ease the cover to the left and pull on the left side to release the left snap 2 While holding the left snap out ease the cover to the right and pull on the right side to release t...

Page 101: ...slot 2 Ease the other tabs on the bottom edge of the cradle into the slots 3 When all tabs are in the proper position secure the cradle into place by pushing straight downward Alternate key caps for the Avaya 3905 Use the Key Extractor Tool with the Avaya 3905 Digital Deskphone to remove the programmable keys and replace them with alternate keys customizing your telephone to fit your need Installa...

Page 102: ...on shows how to install and use the Full Duplex Handsfree FDHF Cartridge NTMN72AA with your Avaya 3904 Digital Deskphone Release 3 NTMN34GA The FDHF cartridge enables simultaneous two way communication during a handsfree call The Full Duplex Handsfree accessory is only supported on the Avyaa 3904 Release 3 or later telephone A Full Duplex Handsfree compatible version of the Avaya 3904 Release 2 te...

Page 103: ...rtridge is operating properly when the red LED on the cartridge is flashing and the volume bar displays 18 segments during handsfree volume adjustment Half duplex mode displays only 12 segments Operating parameters The Avaya 3904 set attenuates the receive audio level when in FDHF mode while both you and the other party are conversing therefore you can notice fluctuations in the receive volume dur...

Page 104: ...ORD Prompt Response Description SO new Enter new if the telephone is not currently configured HANDS_FREE y Enter y for yes Table 24 Enable handsfree on an existing Avaya 3904 Digital Deskphone in SERVORD Prompt Response Description SO Chf Change feature on existing Avaya 3904 Digital Deskphone OPTKEY 1 Enter the primary DN key OPTION hndsfree Enter hndsfree for Handsfree operation HANDS_FREE y Ent...

Page 105: ...ads Commercial Software Loads MSL11 with XPM13 Federal Software Loads MSL12 The Avaya 3900 series Release 3 Digital Deskphones are backwards compatible to MSL11 XPM 13 for Commercial and to MSL12 for Federal Software Loads however some new feature capabilities are not available until the MSL15 time frame and some require certain XPM releases Beginning with MSL17 or MSL15 with XPM17 the Avaya 3900 ...

Page 106: ...e compatibility Feature Minimum MSL Release Avaya 3902 Avaya 3903 Avaya 3904 Avaya 3905 Full Icon Support 1 MSL12 3 3 3 3 Call Forward Enhancements MSL11 3 3 3 Password Clear MSL11 3 3 3 Pause in Dialing Strings MSL11 3 3 3 3 31 Digit Predial MSL11 3 3 3 3 Special Character Handling MSL11 3 3 3 3 Refined Corporate Directory Search MSL15 XPM17 3 3 3 Headset State Support MSL112 XPM14 3 3 3 Speed Di...

Page 107: ...e Avaya 3900 Release 2 Digital Deskphones and expansion modules that are supported on the Meridian SL 100 require the minimum firmware releases that Table 28 Avaya 3900 Release 2 minimum firmware releases on page 107 shows Table 28 Avaya 3900 Release 2 minimum firmware releases Component Minimum firmware Release numbers Avaya 3902 Firmware version 4 0 Avaya 3903 Firmware version 5 2 Avaya 3904 Fir...

Page 108: ...905 Digital Deskphone 2 Scroll to the Display Diagnostics option using the up or down navigation keys 3 Press the Select softkey 4 Scroll to the screen that shows firmware version using the up or down navigation keys The bottom line of the screen should display Flash X X to LX X The first number after flash indicates the current firmware version of the telephone Firmware download process overview ...

Page 109: ... 0 is a requirement for Avaya 3900 Series Digital Deskphones Firmware files location Use the Download a firmware file on page 109 to download a firmware file from the Avaya web site and place the downloaded file onto the Meridian SL 100 SLM drive Download a firmware file 1 Connect to the Avaya web site http www avaya com support 2 Move your cursor to Customer Support on the left side of the page C...

Page 110: ...ver or a computer with shared file access 10 To download additional firmware files click on Customer Support on the left side of the page and repeat the steps above 11 After downloading the file s the file s must be located on a server or shared computer that allows FTP of files You can use one of several programs to move the file s if necessary such as WS_FTP Pro ProComm Plus etc Contact your net...

Page 111: ...f Avaya 3900 firmware to the EIPE delete firmware loads from the EIPE view the space remaining on the EIPE for Avaya 3900 firmware loads initiate the transfer of a firmware file to multiple EIPEs provide the same FTP functionality as the Expec Service determine the location and access to the FTP server FTP server requirements and options view descriptions of the EIPE file system requirements and l...

Page 112: ... Avaya 3900 Digital Deskphones for downloading Expecs must be added to the Expec list using the Add Expecs button This reserves the Expecs for use by the current user of the tool Table 30 M3900 Firmware Maintenance Main window menus and buttons on page 112 describes the menu items and buttons in Figure 23 Avaya 3900 Firmware Maintenance Main window on page 112 Table 30 M3900 Firmware Maintenance M...

Page 113: ...mediate download of firmware to the selected sets The same file servers and method for selecting them that is used for the Expec Load tool is also used for the Avaya 3900 tool Once file servers are defined in the Optivity Telephony Manager for Meridian SL 100 server Avaya 3900 load files can be selected The correct file name and type should be verified to make sure it is a valid Avaya 3900 firmwar...

Page 114: ... set for idle state 7 The Expec erases the current Firmware from the set The set is now out of service for 15 45 minutes There is visual notification of the process on the set 8 The upgrade process starts 9 When that set is finished a message is sent to the Expec stating the firmware version 10 The Expecs then checks the next set for idle state erases the current firmware from the set and the upgr...

Page 115: ...igure 24 Error message on page 115 shut down your client and reconnect What occurred is the Optivity Telephony Manager for Meridian SL 100 server application is shut down and is now back up Figure 24 Error message 4 Click the Select Expec button in the Avaya 3900 Firmware Maintenance Main Window see Figure 25 M3900 Firmware Maintenance Main window Select Expec on page 116 Optivity Telephony Manage...

Page 116: ...he set s you want to upgrade see Figure 26 Select Expecs on page 116 Figure 26 Select Expecs TIP You can select multiple Expecs This allows you to download multiple sets of the same type across the Meridian SL 100 system Features firmware and software management 116 Avaya 3900 Series Digital Deskphones User Guide August 2010 ...

Page 117: ...e M3900 firmware files from RAM on page 127 for information on how to delete files from RAM 8 From the list you can select all the sets of one type that you want to upgrade such as all the Avaya 3904s one Avaya 3903 two Avaya 3902s or all the Avaya 3905s etc see Figure 28 Select Avaya 3900 Sets window on page 118 9 Highlight all of the sets that you want to upgrade To select multiple sets of the s...

Page 118: ...hey are as follows Release Sets Schedule Firmware Download Download Firmware If you wish to download firmware immediately click Download Firmware button If you wish to schedule a firmware download click Schedule Firmware Download and go to Schedule a firmware download on page 123 Figure 29 Avaya 3900 Firmware Maintenance window 12 Enter a job title see Figure 30 Firmware Download Job Definition on...

Page 119: ...rade a set or Expec you need to add a file server FTP IP address File server port default path user name and password If this is the first time you have upgraded a telephone set or Expecs follow Steps 13 on page 120 Optivity Telephony Manager for Meridian SL 100 2 0 firmware download Avaya 3900 Series Digital Deskphones User Guide August 2010 119 ...

Page 120: ...ou can create one file server for each volume 16 Highlight the FTP server you just added See Figure 32 Firmware Download Job Definition window Firmware Files on page 121 17 Click on the List Files button The firmware files are listed as shown in Figure 32 Firmware Download Job Definition window Firmware Files on page 121 18 Highlight the Avaya 3900 firmware you need for the specific set type that ...

Page 121: ... begin the firmware download 20 The process has now begun The Active Job status pop ups See Figure 33 Active Job Status Download in Process on page 122 Optivity Telephony Manager for Meridian SL 100 2 0 firmware download Avaya 3900 Series Digital Deskphones User Guide August 2010 121 ...

Page 122: ...ompleted Jobs button Clicking on this button removes the completed jobs from the list Raw Status field This field displays debugging information Clear button Pressing this button clears the detailed information in the Raw Status field At this point you can close down the client and let the server finish the job or select another Expec and download firmware to another set s on a different Expec Onc...

Page 123: ... Schedule a firmware download 1 If you would like to schedule the firmware download for a later date or time press the Schedule Firmware Download button see Figure 25 M3900 Firmware Maintenance Main window Select Expec on page 116 2 Complete the Schedule Dialog see Figure 35 Avaya 3900 Tool Firmware Download Schedule Time window on page 124 Optivity Telephony Manager for Meridian SL 100 2 0 firmwa...

Page 124: ...stopped if it is not completed This is not applicable to Event Log archiving tasks which are always allowed to run to completion OK button Completes the scheduling of the download and closes the window Cancel button Closes the window without scheduling the download View current status of upgrades 1 If you want to see the current status of ANY upgrades the server is doing the Active Job status can ...

Page 125: ...ow During the upgrade process the Expec is not available through telnet If someone tries to log in during the upgrade the system displays an error message see Figure Optivity Telephony Manager for Meridian SL 100 2 0 firmware download Avaya 3900 Series Digital Deskphones User Guide August 2010 125 ...

Page 126: ... 100 to Expec Ram with the Add Load button see Figure 39 Downloading firmware to Expecs using Add Load button on page 126 Figure 39 Downloading firmware to Expecs using Add Load button You should see the firmware in the Load files box this is RAM If you can transfer to RAM the problem may be a bad firmware file or defective telephone set see Figure 40 Firmware in Load Files box on page 127 TIP If ...

Page 127: ...rs The MAP shows 1 Sessions Reserved 2 Sessions Active 0 USERNAME admin DEFAULTDIR SFDEV ACTIVE SESSIONS 0 ABSOLUTEPATHNAME yes COMMAND TIMEOUT forever Delete M3900 firmware files from RAM Access the Select Load File to Delete box to select M3900 firmware load files on selected Expecs The window in Figure 41 Select Load File to Delete window on page 128 opens Optivity Telephony Manager for Meridia...

Page 128: ...dian SL 100 customers and Meridian SL 100 customers who transition to Avaya Communication Sever 2100 Avaya CS 2100 Please refer to the Avaya 3900 EXPEC Firmware Manager User Guide 555 4001 317 Avaya Communication Server 2100 Avaya 3900 EXPEC Firmware Manager User Guide NN42200 112 for more information The MEFM application has the following responsibilities authenticate client s login and provide C...

Page 129: ... full access to all the features of the system Secure web access SSL will be used between the web clients and the web server Encryption encryption will be used for passwords and other confidential information stored on the server Scheduler The scheduler feature is used to schedule downloads of software either to the Avaya 3900 Series Digital Deskphones or the EXPEC Current status of all scheduled ...

Page 130: ...to view loads on the EXPEC initiate the transfer of loads to the EXPEC delete loads from the EXPEC set the bootable load for the EXPEC see the space remaining on the EXPEC initiate the transfer of a load file to multiple EXPECs provide a record of the completion of each load transfer The loads are transferred through the Ethernet portion the EXPEC card The advantage of transferring the load files ...

Page 131: ...rd of the completion of each firmware load operation The maintenance of the loads will include the ability to schedule sending the loads to one of the Avaya 3900 or sequentially to all Avaya 3900s on an IPE or multiple IPEs Logging A flat file is used to store information about items including errors critical events such as startup of the application firmware load operation Database An XML databas...

Page 132: ...used if necessary to retrieve the firmware load from a file server Avaya 3900 EXPEC Firmware Manager application system requirements The Avaya 3900 EXPEC Firmware Manager application will have the following system requirements Hardware requirements 500 MHZ Pentium II or equivalent processor minimum of 128 MB of RAM minimum of 300 MB hard drive space available a network connection to EXPEC Avaya 39...

Page 133: ...r server a color monitor a computer system capable of running Microsoft Internet Explorer 4 0 or above Software Microsoft Internet Explorer 4 0 or above or Netscape Navigator Avaya 3900 EXPEC Firmware Manager Web Client requirements Avaya 3900 Series Digital Deskphones User Guide August 2010 133 ...

Page 134: ...Features firmware and software management 134 Avaya 3900 Series Digital Deskphones User Guide August 2010 ...

Page 135: ...y on page 135 shows the temperature and humidity for operating and for storage Table 31 Temperature and humidity Item Range Operating temperature 0 to 50 C 32 to 104 F Operating relative humidity 5 to 95 noncondensing At temperatures above 34 C 93 F relative humidity limited to 53 mbar of water vapor pressure Storage temperature 50 to 70 C 58 to 158 F Storage relative humidity 5 to 95 noncondensin...

Page 136: ...n a handset is off hook with maximum volume the current increases 2 to 5 ma using linear power supply and 1 5 ma on the Avaya 3905 using switch mode power supply Line engineering Avaya 3900 Series Digital Deskphones use twisted pair wiring on transmission lines The maximum acceptable loop length is 1067 m 3500 ft assuming 24 AWG 0 5 mm standard twisted wire with no bridge taps A 15 5 vdB loss at 2...

Page 137: ...m jack Nominal 52 dBu microphone level Operating temperature 0 C to 50 C Humidity 5 to 95 Relative Humidity Dimensions H x W x D 1 25 x 3 75 x 4 65 inches 3 2 x 9 5 x 11 8 centimeters Weight 4 oz 104 g Avaya 3902 3903 3904 3905 all equipped with Avaya 3900 series ACM and power supply Compatible Accessory Connection Module Table 34 Environmental information on page 137 provides ACM specification an...

Page 138: ...d Electromagnetic Compatibility standards on page 138 Table 35 Safety and Electromagnetic Compatibility standards Standard Description EN 60950 IEC 950 Safety of Information Technology Equipment including Electrical Business Equipment Europe EN 41003 Particular Safety Requirements for Equipment to be Connected to Telecommunications Network Europe UL 1459 Safety Telecom USA UL 1950 Safety Informati...