Before Going to the Customer Site
Issue 7 January 2005
115
Collecting Upgrade Information
Planning Forms that the Project Manager provides
The project manager should provide you with forms that contain all the information needed to
prepare for this installation. The information primarily consists of:
●
IP addresses
●
Subnet mask addresses
●
Logins and passwords
●
People to contact
●
The type of system
●
Equipment you need to install
Verify that the information provided by the project manager includes all the information
requested in your planning forms.
Tip:
Tip:
Appendix B: Information Checklists
, provides several checklists to help you
gather the installation and upgrade information.
Getting the Serial Number of the G700,
if Necessary
For a new installation of a G700 with an S8300, you need the serial number of the G700 Media
Gateway in order to complete the creation of the customer’s license file on the rfa.avaya.com
web site. To get this number, look for the serial number sticker on the back of the G700 chassis.
If the unit is delivered directly to the customer and you will not have phone or LAN line access
from the customer site to access the rfa.avaya.com web site, this task will require a preliminary
trip to the customer site.
Checking the FTP Server for Backing up Data
During the installation and upgrade procedures, you will need to back up the system data to an
FTP server. Normally, you will use an FTP server on the customer’s LAN for backups.
To do this, you will need information on how to get to the backup location:
●
Login ID and password
●
IP address
●
Directory path on the FTP server
