Before going to the customer site
Issue 7 January 2005
197
Before going to the customer site
The procedures in this section should be completed before going to the customer site or before
starting a remote installation.
This section covers:
Collecting Installation Information
Planning forms that the Project Manager provides
The project manager should provide you with forms that contain all the information needed to
prepare for this installation.
The information primarily consists of:
●
IP addresses
●
Subnet mask addresses
●
Logins and passwords
●
People to contact
●
Type of system
●
Equipment needed
Verify that the information provided by the project manager includes all the information
requested in your planning forms.
Tip:
Tip:
Appendix B: Information Checklists
, provides several checklists to help you
gather the installation and upgrade information.
Getting the Serial Number of the G700,
if Necessary
For an upgrade of an existing G700, the existing license file can usually be reused. However, if
the customer is adding feature functionality (for example, adding BRI trunks), or if the upgrade
is between major releases (for example, 1.3 to 2.0), you will need the serial number of the
G700. To get this number, ask the customer’s administrator to log in to the S8300 web page and
select View License Status from the main menu to display the serial number.
For a new installation, you need the serial number of the G700 Media Gateway in order to
complete the creation of the customer’s license file on the rfa.avaya.com web site. To get this
