Avaya IP Office 2402, User Manual

Page 1: ...2402 Digital Telephone User s Guide 555 233 789 Issue 1 October 2003 ...

Page 2: ...ccessed through or connected to it Avaya Inc will not be responsible for any charges that result from such unauthorized use Product administration to prevent unauthorized use is your responsibility and your system manager should read all documents provided with this product to fully understand the features available that may reduce your risk of incurring charges TRADEMARKS DEFINITY is a registered...

Page 3: ...lephone User Checklist 9 Call Appearance and Call Identification Displays 10 Status Icons 11 Call Handling Features 12 Getting Messages 15 Personalized Settings 16 Performing a Self Test 17 Using Selected Voice Features 17 How to Access a Voice Feature 17 Tones and Their Meaning 24 Index 27 ...

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Page 5: ...is not intended to be a technical reference guide for System Administrators or telephone technicians Safety Information Your 2402 telephone has been manufactured according to industry standards for quality and safety assurance When using your telephone follow recommended safety precautions to reduce the risk of fire electric shock and personal injury See the 2400 Series Telephone Installation and ...

Page 6: ... below to familiarize yourself with your 2402 telephone display buttons and programmable features FIGURE 1 2402 Telephone Components Table 1 describes the 2402 telephone components presented in Figure 1 1 4 2 6 7 3 10 14 13 12 11 8 CONFERENCE 9 5 ...

Page 7: ...shes to alert you to incoming calls You can retrieve messages using the button 10 Dialpad Standard 12 button pad for dialing telephone numbers 4 Messages button For retrieving messages 11 Volume control buttons For adjusting speaker handset or ringer button click volume depending on which component is in use 5 Hold button For placing calls on hold 12 Mute button For turning off the handset microph...

Page 8: ...lugs into the Handset jack 3 FIGURE 2 The Headset Attached to a 2402 Telephone The following headsets can be used with the 2402 telephone Starset top H31 Mirage top H41 Mirage top H41N Supra Monaural top H51 Supra Monaural NC top H51N Supra Binaural top H61 Supra Binaural NC top H61N Encore Monaural Voice Tube H91 Encore Monaural NC top H91N Encore Binaural Voice Tube H101 Encore Binaural NC top H...

Page 9: ...ne The following table directs you to sections explaining specific activities you may want to perform To See Understand call appearance displays Call Appearance and Call Identification Displays on page 10 Handle calls that is answer and make calls hold calls transfer calls redial numbers set up conference calls etc Call Handling Features on page 12 Retrieve voice mail messages Getting Messages on ...

Page 10: ...all appearance at a time a status icon will be displayed next to the corresponding call appearance button to show the status of each appearance when there is activity on both For example if call appearance a is hold and you are active on a call on call appearance b the hold icon will appear next to button a the active icon will appear next to button b and the available call identification informat...

Page 11: ... rates Status Icons Icon Definition Ringing An incoming call is waiting to be answered See Tones and Their Meaning on page 24 for information about the corresponding audio alert Active The call you are currently handling On hold A call currently on hold On soft hold A call put on hold during a transfer or conference Feature pending Your request is being processed but is not immediately available ...

Page 12: ...hold see Hold on page 12 and then answer the incoming call by pressing the ringing call appearance button You can make calls from the 2402 telephone using a variety of methods To make a call manually 1 Go off hook using the handset or speaker 2 When you hear dial tone enter the extension or telephone number using the dialpad If you used the speaker you must use the handset to talk If you are calli...

Page 13: ...To raise the volume press the volume control button to lower the volume press the volume control button The display shows the volume level There are eight volume levels To change from the speaker to the handset Pick up the handset and talk To change from the handset to the speaker Press You can now hang up the handset within 10 seconds and the call will remain active on the speaker However in orde...

Page 14: ... 4 When the called party answers announce the call If the line is busy or if there is no answer press Then you can return to the held call by pressing its call appearance button 5 Press again and hang up to complete the transfer The Transfer Completed message is displayed Note Your system manager may have administered the Transfer on Hang up feature In this case you can transfer a call by pressing...

Page 15: ...ld call to an active call 1 Press 2 Press the call appearance button a or b corresponding to the held call 3 Press again To remove the last person added to the conference call When active on the conference call press Getting Messages Your Message lamp turns on when a caller has left a message for you Press to retrieve your messages and follow the prompts Note Certain features must be programmed by...

Page 16: ...ess anymore The selected ringing pattern will be saved automatically Note If you go off hook receive a call or lose power during selection the process is canceled and you must start again The Visual Ring option allows you to choose a visual alert for incoming calls When you enable this option the telephone rings and the lamp above the 2402 display area flashes when an incoming call arrives By defa...

Page 17: ...to Access a Voice Feature When you want to use one of the voice features on the 2402 telephone you can access the feature in one of two ways You can access up to 12 features by pressing and then the dial pad key 1 through 9 0 or that corresponds to that feature These features are administered on your telephone by your system manager The red lamp next to goes on steadily when the button is pressed ...

Page 18: ...pad keys can be accessed by dialing a 1 2 or 3 digit feature access code without using Your system manager can supply those access codes for you Features Administered on 2402 Dial Pad Dial Pad Key Feature Administered on Dial Pad Key 1 2 3 4 5 6 7 8 9 0 ...

Page 19: ...riate AD List code for List 1 or List 2 or List 3 2 When you hear dial tone dial the desired list item 1 2 3 Note An Enhanced List may also be available see your system manager You can also program a number on an AD button that is not stored on an AD list This Automatic Dialing number can be up to 16 digits To program a number on an AD button Note The system manager must program a feature button a...

Page 20: ...nt 3 When you hear confirmation tone hang up To cancel Call Forwarding Press while off hook and then the dial pad key on which the Call Forwarding Cancel feature is administered or Dial the Call Forward cancel code while off hook You will hear confirmation tone Your calls will now ring at your own telephone The Call Park feature allows you to put a call on hold at your telephone for retrieval at a...

Page 21: ...en the dial pad key on which the Call Pickup feature is administered or Dial the Directed Call Pickup access code 2 Dial the extension of the ringing telephone The called telephone stops ringing and you are connected to the ringing call The Leave Word Calling LWC feature leaves a message for a person at another extension to call you back The called party will be able to dial the message service fo...

Page 22: ...not canceled try again The Send All Calls feature temporarily sends all your calls to your voice mail system or to another extension in the same system Note that priority calls and automatic callbacks are not redirected by the Send All Calls feature Note Before you can use this feature your system manager must provide a coverage path for your extension To send all calls immediately to coverage exc...

Page 23: ... administered or Dial the Whisper Page access code Both people on the other call hear a beep The person whom you have called can press the button which forms a two party speaking path with your telephone The other call is put on hold and that person cannot hear your conversation 2 Speak with the person you have called Note If the person whom you have called is not using the telephone at the time y...

Page 24: ...call from another extension or from an Automatic Callback call you placed ring ping half ring A call redirected from your telephone to another because Send All Calls or Call Forwarding All Calls is active Feedback Tones Tones Meaning busy A low pitched tone repeated 60 times a minute indicates the number dialed is in use call waiting ringback A ringback tone with lower pitched signal at the end in...

Page 25: ...ing error a denial of the service requested or a failure to dial within a preset interval usually 10 seconds after lifting the handset or dialing the previous digit recall dial Three short bursts of tone followed by a steady dial tone indicates the feature request has been accepted and dialing can begin reorder A fast busy tone repeated 120 times a minute indicates all trunks are busy ringback A l...

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Page 27: ...conferencing 15 holding 12 making 12 redialing 13 transferring 14 checklist 9 Conference button 7 Conference feature 15 D dialpad 7 Directed Call Pickup 21 Display 10 display 7 Drop button 7 F feature 21 Feature button 7 feedback tones 24 H Hold button 7 Hold feature 12 L Last Number Dialed feature 13 Leave Word Calling 21 M Message lamp 7 15 message retrieval 15 message service 21 Mute button 7 O...

Page 28: ...ature 13 status icons 11 T tones feedback 24 Transfer button 7 Transfer feature 14 trunk identifier 10 U user checklist 9 V Visual Ring option 16 voice features Abbreviated Dialing 17 Call Park 20 Call Pickup 21 Leave Word Calling 21 Send All Calls 22 Whisper Page 23 volume control buttons 7 W Whisper Page 23 ...