Avaya IP Office 5410, User Manual

Page 1: ...IP Office 5410 User s Guide 40DHB0002UKEY Issue 1 7th February 2005 ...

Page 2: ...Dial Number 14 Deleting a Speed Dial 14 Editing a Speed Dial 14 Converting a Call Log Entry to a Speed Dial 14 Adding a New Speed Dial 15 Using the Call Log 16 Overview of the Call Log 16 Using the Call Log 17 Viewing the Call Log 17 Making Calls from the Call Log 17 Saving a Call Log Entry to Your Speed Dial List 17 Deleting a Call Log Entry 18 Erasing All Logged Calls 18 Setting Which Calls are ...

Page 3: ...Dial CW 34 Dir Directory 34 Dirct Dial Direct 35 DNDOn Do Not Disturb On 35 DNDOf Do Not Disturb Off 36 DNDX Do Not Disturb Exception Add 36 DNDX Do Not Disturb Exception Delete 36 DPkUp Directed Call Pickup 36 Drop Drop 36 DTone Secondary Dial Tone 37 Emrgy Dial Emergency 37 Flash Flash Hook 37 FolTo Follow Me To 37 FwBNo Forward On Busy Number 38 FwBOn Forward On Busy On 38 FwBOf Forward On Busy...

Page 4: ...ical Extension by Number 48 PickA Call Pickup Any 48 PickG Call Pickup Group 48 PickM Call Pickup Members 48 Prog Abbreviated Dial Program 49 Quota Clear Quota 49 Queue Call Queue 49 RBak Ringback When Free 50 RBak Cancel Ringback When Free 50 RBSeq Set Ringback Sequence 50 Recor Call Record 50 Relay Relay Pulse 51 Rely Relay On 51 Rely Relay Off 51 Resum Resume Call 51 Rtriv Retrieve Call 52 Ride...

Page 5: ...Contents Page v IP Office 5410 User s Guide Contents Page v 40DHB0002UKEY Issue 1 7th February 2005 Diverting Calls 58 Do Not Disturb 58 Voicemail 59 Default Feature Codes 59 Index 60 ...

Page 6: ...rance Keys on page 7 and Function Keys on page 23 2 Message lamp Lit when the user has voicemail messages Can also be set to flash when the phone is ringing 3 Previous Next Page Move through the different pages of the call handling speed dials and call log screens Also used to move the cursor during data entry 4 Messages Access the user s mailbox 5 Call Handling Buttons See Basic Call Handling Fea...

Page 7: ...ll Appearance Key on a pre defined colleague s telephone Hence you can pick up make and receive calls on behalf of your colleague A Line Appearance An IP Office exchange line but not IP lines can be allocated to you such that the status of that line is displayed and you can use the line appearance key to make and receive calls Call Coverage Appearance A call coverage appearance key alerts you when...

Page 8: ... to listen to your VoiceMail messages Call Appearance Function Key Icons The icons displayed against the Call Appearance Feature Keys allow you to determine the status for example on Hold of each call Icons also indicate whether a feature has been activated for a particular button Incoming Call A symbol next to a call appearance key indicates an incoming call Pressing the adjacent key answers the ...

Page 9: ... a variety of methods as follows To manually make a call 1 Dial the required number on the key pad remember to include the required access code for example 9 for an outside line and listen to the progress of the call 2 Adjust speakerphone volume as necessary To change the volume use the and buttons The display shows the volume level There are eight volume levels 3 If the call is not answered you c...

Page 10: ...l to a specific entry See Using the Call Log on page 17 or Access the Speed Dial List in your personal directory and initiate a call to a specific entry See Speed Dials on page 13 2 When the call is answered speak to the called party Speakerphone The two way built in speakerphone allows you to make and answer calls without lifting your handset Keep in mind that two way speakerphones may not operat...

Page 11: ...earing you This feature is most commonly used in conjunction with the Speakerphone but can be used to hold an off line conversation at any time during a call Preventing the other person on the line from hearing you 1 Press Mute The other party cannot hear you The indicator next to the Mute button lights when Mute is active 2 To reinstate two way conversation press Mute again Hold If with a call in...

Page 12: ...Conference 1 With a call in progress and you wish to make an enquiry call or another call arrives press Hold Make or answer the second call The second call requires to be transferred to the first held call 2 To transfer the new call to the held call press Conference and then Drop The transfer is complete Conference The Conference feature allows you to conference other parties including yourself in...

Page 13: ...st is sorted alphabetically Press and to move between pages or key the first letter of the required name to jump to the page with a matching entry Press the or next to an entry to call the associated number Use the key options to perform other actions Pressing Add or Edit gives access to the details of a particular speed dial Note Speed dials can be used for any numbers that can be manually dialed...

Page 14: ...he adjacent or key A request for confirmation will appear 5 Press Yes to delete the entry or Cancel to exit without deleting 6 Select another entry to delete or press Done to return to the speed dial list Editing a Speed Dial 1 Press SpDial If SpDial is not shown press any Soft Key 2 Press Edit 3 Select the speed dial entry you want to edit Press and to display different pages of speed dials or ke...

Page 15: ...take use Backspace to delete the character to the left of the cursor If you have made a mistake in the middle of a character string and do not wish to backspace and re enter all the characters use the key to step back to one character before the point where you wish to edit Either insert the new character or press Backspace to delete the character to the left of the cursor Pressing the key once en...

Page 16: ... logged When Log is pressed a screen similar to the following is displayed Missed calls are displayed first You can select from InAns or Outgo Alternatively press More and select All to display all three options Logged calls are shown with the most recent first The name of the called or calling party is shown if available The number of the called or calling party is shown Press either the or key t...

Page 17: ...screen Making Calls from the Call Log 1 Press Log If Log is not shown press any Soft Key 2 At default Missed calls are displayed first You can select from InAns or Outgo Alternatively press More and select All to display all three options To return to Missed or InAns or Outg press Back and make your selection 3 Press and to display different pages of log entries 4 When you locate the entry you wan...

Page 18: ...lls Caution This action also deletes all speed dial entries and phone personalization options See Default Phone Erase All Settings on page 21 Setting Which Calls are Logged Caution If you change these settings any call details already in the call log that no longer match the selection made are deleted 1 Press Option If Option is not shown press any Soft Key 2 Press Log Setup A menu showing Answere...

Page 19: ... Options Sets the The ringing used by your 5410 Toggles the message lamp on off to show when you have an incoming call Toggles the Show Phone Screen option on or off See Ring Options on page 20 Contrast Adjust the display contrast See Adjusting the Display Contrast on page 20 Log Setup Configure which calls appear in the call log See Setting Which Calls are Logged on page 18 Miscellaneous Enables ...

Page 20: ...he selected ringing pattern 4 To hear the ringing pattern again press Play or repress the dial pad key When you have selected a ringing pattern press Save You will hear a confirmation tone and be returned to the options menu If you want to return to the options menu without changing the ring pattern press Cancel To set the Flash Message Lamp 1 Press Option 2 Press Ring Options and set Flash Messag...

Page 21: ...ne lamps should come on If they do not consult your system Administrator 4 Release the Test key and do one of the following To return to the options menu press Done To return to the call handling screen press Exit Default Phone Erase All Settings The Erase option allows you to reset all personalized settings entered through the 5410 s Option menus except contrast level It also deletes all entries ...

Page 22: ...ving any changes press Cancel To return to the call handling screen without saving any changes press Exit Changing Key Labels This function is currently not supported on IP Office Automatic Gain Control AGC Automatic Gain Control AGC raises the volume when a caller is speaking quietly and lowers the volume when the caller is loud The 5410 supports AGC for both the handset and the headset if connec...

Page 23: ...on page 57 for details of System Features that you can always access yourself by dialing short codes e g 17 to listen to your VoiceMail messages The main screen has three pages This means that the six and Function Keys on each page could be used for up to 18 features However it is strongly recommended that all three Call Appearance keys remain at their default settings Hence there are 15 soft Func...

Page 24: ...ns set for this phone Programming Your Own Functions If the phone has been setup with either or both the Admin and Admin1 features assigned to display keys you can select and program your own feature choices against other keys See Function Key Programming on page 25 Changing the labels of the Function Keys You can personalize the Function Key labels E g you can change SAC to Send All for instance ...

Page 25: ...ed Dial No Yes Admin Self Administer No No AutCB Automatic Callback Yes No CFrwd Call Forwarding All Yes Optional CPark Call Park Yes Optional CPkUp Call Pickup No No Dir Directory No No DPkUp Directed Call Pickup No Yes Drop Drop No No GrpPg Group Paging No Yes HdSet Headset Toggle Yes No HfAns Internal Auto Answer Yes No HGNS Set Hunt Group Night Service No Yes Park Call Park to Other Extension ...

Page 26: ...red is shown at the bottom of the display Enter the data using the normal telephone keypad 6 The upper part of the display reverts to showing the functions currently assigned to each and key 7 Select the display key against which to program the new function by pressing that or key CAUTION Do not select the slot used for the Admin function Replacing this function will lock the phone for further pro...

Page 27: ...Select the display key against which to program the new feature by pressing that or key CAUTION Do not select the slot used for the Admin function Replacing this function will lock the phone for further programming until reset through the telephone system by your System Administrator 8 If the display slot is not already used the display shows BUTTON PROGRAMMED Press the or keys until EXIT is shown...

Page 28: ... page 49 Group Answer or clear calls ringing a specific group This function requires entry of the group number allocated by your System Administrator When programmed the group name is then displayed next to the key This function can be programmed through the phone by the user using an Admin 1 key and the group number A appears against the group when calls to that group are ringing Pressing display...

Page 29: ...TER ACCOUNT is displayed An Acct key can be pressed before or during a call User Digital Telephony Emulation Account Code Entry AD Abbreviated Dial Dial the displayed number This function requires entry of a number to dial when programmed The AD key displays that number This function can be programmed through the phone by the user The number does not have to be a complete number the user can dial ...

Page 30: ...mulation Automatic Callback See also RBak Cancel Ringback When Free on page 50 RBak Ringback When Free on page 50 Busy Busy Sets the extension as being busy This feature is not applicable when working with multiple Call Appearance lines as all the call appearance lines must be in use before this function becomes active This function does not require any data entered when programmed This function c...

Page 31: ... on page 39 ClrCW Clear CW Clears the current connected call and connects any waiting call This feature is not applicable when working with multiple Call Appearance lines This function does not require any data entered when programmed This function cannot be programmed through the phone by the user Pressing ClrCW disconnects the extension s current call and connects any waiting call User Digital T...

Page 32: ...here a parked call will recall to the parking extension after a set time User Digital Telephony Emulation Call Park See also Park Park on page 47 Park Call Park to Other Extension on page 47 Ride Ride Call on page 52 CPkUp Call Pickup Answer a call ringing elsewhere on the telephone system This function does not require any data entered when programmed This function can be programmed through the p...

Page 33: ...uspend See also Resum Resume Call on page 51 DCW Dial CW Allows the user to force another extension to have call waiting mode on for the duration of a call attempt This function is not supported in the USA This function requires the target extension number to be entered when programmed That number is then shown next to DCW This function cannot be programmed through the phone by the user Normally i...

Page 34: ...ension must be capable of auto answering This function cannot be programmed through the phone by the user User Digital Telephony Advanced Dial Dial Direct DNDOn Do Not Disturb On Puts the extension into do not disturb no calls mode This function does not required any data to be entered when programmed This function cannot be programmed through the phone by the user Pressing DNDOn toggles the exten...

Page 35: ...pecified number from the extension s do not disturb exception list This function requires entry of the calling number when programmed That number is then shown next to DNDX This function cannot be programmed through the phone by the user Pressing DNDX removes the set number from the extension s do not disturb exception list That number can then call the extension and transfer calls to the extensio...

Page 36: ...cted line This function does not require any data entered when programmed This function cannot be programmed through the phone by the user This function can be programmed through the phone by the user using an Admin 1 key User Digital Telephony Advanced Miscellaneous Flash Hook FolTo Follow Me To Forwards calls from this extension to the specified target This function requires the target extension...

Page 37: ... to be entered when programmed This function cannot be programmed through the phone by the user Pressing FwBOn toggles the extension s forward on busy state and can also be used in conjunction with FwBOf Forward On Busy Off on page 38 When on FwBOn is shown with a symbol When on calls are forwarded to the extension s forward on busy number User Digital Telephony Advanced Forward Forward On Busy On...

Page 38: ...rward Forward Hunt Group Calls Off FwdNo Forward Number Sets the extension s forwarding number for use when forwarding all calls This feature requires the target number to be entered when programmed The number set is shown next to FwdNo This function cannot be programmed through the phone by the user Pressing FwdNo set the extension s forwarding number to that specified by the key pressed Also See...

Page 39: ...e 38 User Digital Telephony Advanced Forward Forward Unconditional On FwUOf Forward Unconditional Off Switches the extension s forward unconditional off This function does not required any data to be entered when programmed This function cannot be programmed through the phone by the user Pressing FwUOf switches the extension s use of forward unconditional off Can also be used in conjunction with F...

Page 40: ...ers internal calls after a single ring This function does not require any data entered when programmed This function can be programmed through the phone by the user using an Admin key The HfAns key toggles internal auto answer on off When on HfAns is shown with a symbol User Digital Telephony Emulation Internal Auto Answer See also RngOf Ringer Off on page 52 CWOn Call Waiting On on page 34 HGEna ...

Page 41: ...nt group that has been manually put into night service back to normal service Used with HGNS Set Hunt Group Night Service on page 42 This function requires that the hunt group number is entered when programmed This function cannot be programmed through the phone by the user The hunt group number is shown next HGNS Pressing HGNS puts the group back into normal service if in night service User Digit...

Page 42: ...the current call on hold and connects any call waiting without any ringing User Digital Telephony Advanced Hold Hold CW IAuto Automatic Intercom Connects call to the extension without ringing This function requires entry of an extension number when programmed The target extension must be support handsfree operation This function cannot be programmed through the phone by the user Press IAuto connec...

Page 43: ...nfigure the intruding extension as being able to intrude Additionally none of the other extensions involved in the call can have Cannot be intruded on status User Digital Telephony Advanced Call Call Intrude Listn Call Listen Allow the extension to listen to groups calls to the target extension The call parties cannot hear the listening extension This function requires entry of the target extensio...

Page 44: ...ne system s music on hold This function does not required any data to be entered when programmed This function cannot be programmed through the phone by the user Pressing Music plays the telephone system s music on hold through the extension User Digital Telephony Advanced Hold Hold Music NATim Set No Answer Time Sets the extension s no answer time after which ringing calls are forwarded or go to ...

Page 45: ...n is triggered Parked calls are retrieved with the Ride function see page 52 This function can be programmed with or without a target extension number This function can be programmed through the phone by the user using an Admin key If programmed with a number the Park key displays that number After answering a call pressing Park parks the call against that extension If programmed without a number ...

Page 46: ...stem Note We recommend that this function is only used on systems with a small number of users all in one area Use of this function on larger system may lead to confusion User Digital Telephony Advanced Call Call Pick Up Any See also CPkUp Call Pickup on page 33 DPkUp Directed Call Pickup on page 36 PickG Call Pickup Group Pickup any ringing call to a group of which the extension is a member This ...

Page 47: ...re is not applicable when working with multiple Call Appearance lines This function requires entry of a target extension number when programmed This function cannot be programmed through the phone by the user During a call pressing Queue places that call in the target extensions call queue If the target extension is free it rings immediately If the target extension is busy it rings when it becomes...

Page 48: ...the specified target extension This function requires entry of a target extension number when programmed This function cannot be programmed through the phone by the user When Recor is pressed the target extensions current call is recorded into their voicemail mailbox Note This function requires Voicemail Pro to be installed If advice of call recording is enabled the call parties will hear a warnin...

Page 49: ...er to be specified when programmed The slot number is then shown next to Resum This function cannot be programmed through the phone by the user Pressing Resum resumes any call previous suspended into the specified exchange slot Suspended calls can be resumed by any extension User Digital Telephony Advanced Call Resume Call See also SusCW Suspend CW on page 53 Suspe Suspend Call on page 54 Rtriv Re...

Page 50: ...m park slot by the same or another extension User Digital Telephony Advanced Call Ride Call See also CPark Call Park on page 33 Park Park on page 47 Park Call Park to Other Extension on page 47 RngOf Ringer Off Switches the phones audible ringer on off This function does not require any data entered when programmed This function can be programmed through the phone by the user using an Admin key Th...

Page 51: ...dmin key The programmed Spres key toggles the display of dialed digits on off When on Spres is shown with a symbol and each dialed digit is replaced by s on the display User Digital Telephony Emulation AD Suppress Steal Call Steal Take over a call from a specified extension or retrieve a call just transferred or forwarded This function cannot be programmed through the phone by the user If a target...

Page 52: ...Digital Telephony Emulation Timer TmDay Time of Day Replaces the user name and number details on the phone display with the date and time This function does not require any data entered when programmed This function can be programmed through the phone by the user using an Admin key When time and date mode is selected a is shown next to TMDay User Digital Telephony Emulation Time of Day Toggl Toggl...

Page 53: ...mail Off Disables access to the user s voicemail box This function does not require any data entered when programmed This function cannot be programmed through the phone by the user The VMOff key switches voicemail operation for the extension off User Digital Telephony Advanced Voicemail Voicemail Off VMOn Voicemail On Enables disables access to the user s voicemail box This function does not requ...

Page 54: ...rnal calls To make an external call either dial the number prefixed by the access code if required or use a speed dial code contact your system manager for a list of your speed codes If you hear busy tone while dialing then the call may be barred Your system manager can bar certain calls such as those to premium rate numbers and international calls Answering Calls Ringing at your own extension Sim...

Page 55: ...s to another extension Note If you do not answer calls at the temporary extension they are forwarded to your own voicemail or call forwarding number At another extension 12 N from the extension you are temporarily using where N is your extension number Hence calls to your extension will be diverted to the extension you are temporarily using 13 N to re direct the calls back to your own extension be...

Page 56: ...l and email are integrated Default Feature Codes The following are the normal default feature codes available to all users Your System Administrator may add additional codes for other features and for speed dials The N where shown should be replaced by the appropriate number For example with 07 N replace N with the extension to which you want your calls forwarded when you have forwarding switched ...

Page 57: ...ension 46 Dial Tone 36 Dir 33 Dirct 34 Directed Call Pickup 35 Directory 33 Display Key Dial 28 Group 28 User 28 DNDOf 35 DNDOn 34 DNDX 35 DNDX 35 Do Not Disturb Exception Add 35 Exception Delete 35 Off 35 On 34 DpkUp 35 Drop 28 DTone 36 Emergency Dial 36 Emrgy 36 Extn Login 44 48 Logout 44 Flash 36 Follow Me Here 40 Here Cancel 40 To 36 To Number 40 FolTo 36 Forward All 31 Cancel All 38 Forward N...

Page 58: ... Pulse 48 Rely 49 Rely 48 Resum 49 Resume Call 49 Retrieve Call 49 Ride 49 Ringback Cancel 48 Sequence 48 When Free 47 Ringback Off 52 Ringback On 53 Ringer Off 50 RngOf 50 Rtriv 49 SAC 51 Secondary Dial Tone 36 Self Administer 29 Send All Calls 51 Sequence Outside Call 44 Ringback 48 Set Absent Text 29 Hunt Group Night Service 41 Hunt Group Out of Service 41 Inside Call Sequence 42 No Answer Time...

Page 59: ...d to this product including trademarks and registered to Lucent Technologies have been transferred or licensed to Avaya All trademarks identified by the or are registered trademarks or trademarks respectively of Avaya Inc All other trademarks are the property of their respective owners This document contains proprietary information of Avaya and is not to be disclosed or used except in accordance w...