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AVAYA PHONE 9641G 

USER GUIDE 

This guide was assimilated by the Carteret County IT department to help employees use Avaya one-X 
9641G IP phones more effectively.  It is meant to provide an overview of common features and 

functions of the 9641G model Avaya phones only.   

 

If you have questions that are not answered in this guide, please contact the IT department at 252-728-
8506 or submit a support request through the 

IT Portal

 or by emailing 

itrequest@carteretcountync.gov

 

In an attempt to conserve county resources, we ask that you do not print out this manual. This manual 
will always be digitally available to county employees.  

 

Summary of Contents for IP Office 9641

Page 1: ...es and functions of the 9641G model Avaya phones only If you have questions that are not answered in this guide please contact the IT department at 252 728 8506 or submit a support request through the...

Page 2: ...a number 7 Calling from the call history 7 Muting a call 7 Putting a call on hold 8 Transferring a call 8 Setting up a conference call 8 5 Using the contacts button 9 Searching contacts 9 Adding a new...

Page 3: ...phone and displays information such as your extension number time and date and your primary button configuration including park buttons and contacts The up and down arrows on the right can be used to...

Page 4: ...le not on a call until desired volume is reached 12 Mute Press to mute a call that is in progress which will cause the mute button to light up To take the call off mute press the button again 13 Speak...

Page 5: ...the phone number See the photos below for more information about using and switching between the text and numeric on screen keyboards TEXT ENTRY KEYBOARD NUMERIC ENTRY KEYBOARD...

Page 6: ...o call the person you have selected or press details to view the name and extension number CHANGING RING TONES You can choose your ring tone from two different sets of sounds Classic ring tones are si...

Page 7: ...tton to search through the internal directory and follow the instructions from the previous section Calling from Directory MAKING AN EMERGENCY CALL In an emergency dial 9 1 1 from your phone without a...

Page 8: ...wish to add to the call or call from the contacts list 3 When the person answers touch Join to add the person to the existing call 4 To add another party to the conference touch Add on the touchscree...

Page 9: ...little arrow to the left of the name indicating that the user is currently selected 5 Touch Call on the touchscreen to call the person you have selected or press details to view the name and extensio...

Page 10: ...wish to delete 3 Touch Details for the selected contact 4 Touch Delete 5 Touch Delete again to confirm deletion or Cancel if you do not wish to delete the contact 6 CALL HISTORY When pressed the Hist...

Page 11: ...need to touch More to see this option 4 Edit the name and telephone number if necessary 5 Touch Done then Save REMOVING AN ENTRY FROM THE CALL HISTORY Procedure 1 Press History 2 If you don t see the...

Page 12: ...TO VOICEMAIL MESSAGES If your voicemail messages are not forwarded to your email then you can use the phone s message button to view and manage your phone voicemails 1 Press the Message button on the...

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