Handset display reads “Duplicate IP Address”
The handset display reads
Duplicate IP Address
when the base station detects duplicate
addresses in the subnet. Verify your IP settings.
Handset display reads “No Service”
If the handset display reads
No Service
then the base station has lost connectivity to IP Office.
Navigate the
Administrator Setting
menu to view error information and attempt to resolve the
error using the information in the following table.
on page 63.
Error message
Resolution
No Configuration Server
The base station could retrieve configuration data from IP
Office.
Verify the IP connectivity.
No Connection
Verify the IP connectivity.
Not Configured
The base station is not configured on IP Office.
Verify the configuration in IP Office Manager. Specifically,
check that the base station's MAC Address is configured
correctly.
Wrong Market
The IP Office system companding law does not match the
market for the base station.
If the IP Office system operating mode uses companding law
of mu-law and market=Global, it is a match.
If the IP Office system operating mode uses companding law
of a-law and the market=EU, it is a match.
Any other configuration is a mismatch.
Handset display reads “Searching”
The handset display reads
Searching
when you are outside the range of the base station or
when the base station is out of service.
Troubleshooting
86 D100 SIP Wireless Terminal Installation and Administration Guide
December 2012
