Avaya IP Office™ Platform Embedded Voicemail User Guide (Intuity Mode)
Page 18
15-604067 Issue 14b (13 November 2014)
IP Office™ Platform
2.3 Forwarding a Message
You can forward a message to a different mailbox or to several mailboxes at the same time. When you do this, you can
record a comment at the start of the message.
To forward a message:
1. While listening to the message, press 1.
2. Press 2 to forward the message with a comment.
3. After the tone, record your comment:
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To stop recording: Press 1.
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To restart recording: Press 1 again.
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To rewind the recording: Press 2.
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To play back the recording: Press 23.
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To delete the recording: Press *3.
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To approve the recording: Press #. Recordings must be at least 3 seconds long
4. Enter a mailbox number (or dial the required name) and then press #.
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Repeat until you have entered all the mailboxes to which you want to forward the message.
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To delete the last number that you entered: Press *3.
5. Press # to finish addressing.
2.4 Calling the Sender
When an internal caller leaves a message, the system will capture the caller's number and store that with the message.
You can choose to make a call to the caller's number.
To call the message sender:
1. While listening to the message, press 1.
2. To attempt the call, press 0. The system logs you out of your mailbox.
2.5 Replying to a Message
When you receive a voice message from an internal caller, you can send a reply message to the sender. You can choose
to reply with or without the original message attached.
To reply to a message:
1. While listening to the message, press 1.
2. To reply to the message with voicemail press 1 again.
3. Select the type of reply:
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To reply without attaching the original message: Press 6.
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To reply with the original message attached: Press 9.
4. After the tone, record your reply:
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To stop recording: Press 1.
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To restart recording: Press 1 again.
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To rewind the recording: Press 2.
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To play back the recording: Press 23.
·
To delete the recording: Press *3.
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To approve the recording: Press #. Recordings must be at least 3 seconds long