Name
Description
DTMF Breakout
When a caller is directed to voicemail to leave a message, they can be given
the option to be transferred to a different extension. The mailbox greeting
message needs to be recorded telling the caller the options available. The
extension numbers that they can be transferred to are entered in the DTMF
breakout fields described below.
System default values can be set for these numbers and are used unless a
different number is set within these user settings. These values can also be set
using
User Rights
.
•
Reception / Breakout (DTMF 0)
— The number to which a caller is
transferred if they press
0
while listening to the mailbox greeting or leaving a
message.
•
Breakout (DTMF 2)
— The number to which a caller is transferred if they
press
2
while listening to the mailbox greeting or leaving a message.
•
Breakout (DTMF 3)
— The number to which a caller is transferred if they
press
3
while listening to the mailbox greeting or leaving a message.
Related links
Configuring voicemail email integration
About this task
Voicemail email integration uses the system's SMTP settings to send messages to the customer's
email server. That server then forwards those messages into the user email mailboxes.
Once enabled, users can select to have an email alert about each new voicemail message or to
have the voicemail message forwarded to their email mailbox. In addition, when listening to a
message in their voicemail mailbox, they can forward it to their email mailbox.
Caution:
Any .wav files sent across a network creates a high loading on the network and network
servers. A one-minute message requires a 1MB .wav file.
Related links
Configuring System SMTP Support
on page 25
on page 25
Configuring User Voicemail Email
on page 26
User mailbox configuration
September 2020
Embedded Voicemail Installation
24
