Name
Description
Short code
These fields indicate the system short codes automatically created to allow
recording of the time profile greetings and the menu options prompt.
Recording Name
Default = Blank; Range = Up to 31 characters.
This field appears next to the short code used for manually recording auto
attendant prompts. It is only used if using pre-recorded .wav files as greetings
rather than manually recording greetings using the indicated short codes. If
used, note that the field is case sensitive and uses the name in the file header
that is embedded within the .wav file rather than the actual file name.
The utility for converting .wav files to the correct format is provided with
Manager and can be launched via
File
>
Advanced
>
LVM Greeting Utility
.
Files then need to be manually transferred to the Embedded Voicemail memory
card.
Related links
Auto-Attendant Action Settings
Each of the normal DTMF dialing keys; *, # and 0 to 9, can be assigned to an action. Callers can
dial-through prompts, that is press an action key while listening to the greetings prompts. You can
also assign an action to the key
Fax
to automatically reroute calls where fax tone is detected.
Action
Description
Centrex Transfer
If the auto attendant is being used to answer incoming calls from a Centrex
exchange, this option can be used to perform a Centrex transfer. When select
by the caller, the IP Office sends a flash hook signal to the exchange using the
same line as the incoming call, dials the configured destination numbers and
then disconnects itself from the call.
This only applies to Centrex analog trunks hosted by the same system as the
auto-attendant.
Dial by Name
Callers can dial the name of the user they require. A list of matching names is
then played to them to make a selection.
Dial by Number
Callers can dial the required extension number. There is no prompt associated
with the action. If a prompt is required it as part of the menu prompt.
Unexpected results can occur if the dial plan is not a uniform length. Hunt
group and user extension numbers should all be the same length.
Normal Transfer
Transfers the caller to a specified number. This is a supervised transfer, that is,
if busy or unanswered the call will follow the settings of the target user or hunt
group. If the destination field is left blank, callers can dial the extension number
that they require, however no prompts will be played.
Not defined
Take no action.
Table continues…
Creating an auto attendant
September 2020
Embedded Voicemail Installation
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