Chapter 5: Auto attendant configuration
In addition to basic voicemail operation, embedded voicemail supports auto attendant services. Up
to 40 auto attendants are supported.
Each auto attendant consists of:
•
Actions
– Each of the normal DTMF dialing keys; *, # and 0 to 9, can be assigned to an action.
Callers can dial through prompts, that is, press an action key while listening to the greeting
prompts. You can also assign an action to the
Fax
key. If a transfer action is set, on detecting
fax tone the auto attendant routes the call to the fax transfer destination as specified using the
Transfer
action.
-
Centrex Transfer
— Perform a transfer to a set destination number.
-
Dial by name
— Callers can dial the name of the user they want to speak with. A list of
matching names is then played to them from which they can make a selection.
-
Dial by number
— Callers can dial the required extension number. There is no prompt
associated with the action. If a prompt is required, it is part of the menu prompt. Unexpected
results may occur if the dial plan is not a uniform length. Hunt group and user extension
numbers should all be the same length.
-
Normal transfer
— Transfers the caller to a specified number. This is a supervised transfer,
that is, if busy or unanswered the call will follow the settings of the target user or hunt group.
If the destination field is left blank, callers can dial the extension number that they require,
however no prompts will be played.
-
Park and Page
— The call is parked while the system sends a page to the designated
extension or hunt group.
-
Replay greeting
— Repeat the menu greeting.
-
Transfer
— Callers are transferred to the selected destination. This action is used with the
Fax
key so that when a fax tone is detected, the call is transferred to the specified extension.
-
Transfer to auto attendant
— Used to access one auto attendant from another.
•
Prompts
— Separate morning, afternoon and evening (out of hours) greeting prompts can be
recorded. Which prompt is used is defined by associated time profiles. The greeting prompt is
followed by a menu options prompt. This is used to inform the caller of the auto attendant
options. For more information, see
on page 49. In situations where time
profiles are absent, overlap, or conflict; the order of precedence is given to time profiles
assigned to Morning, Afternoon, and then Evening.
Related links
on page 45
September 2020
Embedded Voicemail Installation
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