Avaya IP500, User Manual

Page 1: ...15 601042 Issue 30j 18 May 2015 Deploying Avaya IP Office Platform IP500 V2 IP Office Platform 9 1 ...

Page 2: ...LICENSE BY INSTALLING DOWNLOADING OR USING THE SOFTWARE OR AUTHORIZING OTHERS TO DO SO YOU ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING DOWNLOADING OR USING THE SOFTWARE HEREINAFTER REFERRED TO INTERCHANGEABLY AS YOU AND END USER AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC OR THE APPLICABLE AVAYA AFFILIATE AVAYA Avaya grants you a...

Page 3: ...n dissemination storage and or use without the express written consent of Avaya can be a criminal as well as a civil offense under the applicable law Virtualization Each product has its own ordering code and license types Note that each Instance of a product must be separately licensed and ordered For example if the end user customer or Avaya Channel Partner would like to install two Instances of ...

Page 4: ...a com or such successor site as designated by Avaya Contact Avaya Support See the Avaya Support website http support avaya com for Product or Hosted Service notices and articles or to report a problem with your Avaya Product or Hosted Service For a list of support telephone numbers and contact addresses go to the Avaya Support website http support avaya com or such successor site as designated by ...

Page 5: ...4 Rack Space Requirements IP500 V2 Installation Overview 3 59 3 1 Tools and Equipment Required 60 3 2 Documentation 61 3 3 Unpacking Installing the Admin Software 4 64 4 1 IP Office Web Manager 65 4 2 Installing the Admin Applications 67 4 3 Installer PC Connection 68 4 4 Starting IP Office Manager 69 4 5 Starting System Status Application 70 4 6 Starting System Monitor Preparing the System SD Car...

Page 6: ...hone Additional Processes 12 143 12 1 Changing an IP Office Basic Edition System to Standard Mode 144 12 2 Automating the Change to Standard Mode 145 12 3 Switching Off a System 145 12 3 1 Shutdown a System Using IP Office Manager 146 12 3 2 Shutdown a System Using System Status Application 146 12 3 3 Shutdown a System Using a System Phone 146 12 3 4 Shutdown a System Using the AUX Button 146 12 3...

Page 7: ...al Station 16B 30B 227 13 4 6 Phone 16 30 229 13 5 IP400 Expansion Modules 230 13 5 1 Analog Trunk 16 232 13 5 2 Digital Station V2 234 13 5 3 Phone V2 236 13 6 SD Cards 236 13 6 1 IP500 V2 System SD Cards 238 13 7 Mounting Kits 238 13 7 1 IP500 Wall Mounting Kits 238 13 7 2 Barrier Box Rack Mounting Kit 239 13 8 Phones 241 13 8 1 1010 1040 242 13 8 2 1120 1140 1220 1230 243 13 8 3 1403 244 13 8 4...

Page 8: ...Support 345 13 12 3 Linux Support 345 13 12 4 Browser Support 346 13 13 Physical Ports 347 13 13 1 Cables 349 13 13 2 ANALOG Port 349 13 13 3 AUDIO Port 350 13 13 4 BRI Port So 351 13 13 5 BRI Port To 352 13 13 6 BST Port RJ21 352 13 13 7 BST Port RJ45 353 13 13 8 DC I P Port 353 13 13 9 DS Ports RJ45 354 13 13 10 EF Port 354 13 13 11 ETR Port 355 13 13 12 EXPANSION Port 355 13 13 13 EXT O P Port ...

Page 9: ...Deploying Avaya IP Office Platform IP500 V2 Page 9 15 601042 Issue 30j 18 May 2015 IP Office Platform 9 1 Comments on this document infodev avaya com System Overview Chapter 1 ...

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Page 11: ...e IP Office is a converged voice and data communications system It should therefore only be installed by persons with telephony and IP data network experience Installers must be trained on IP Office systems Through its Avaya University AU Avaya provides a range of training courses including specific IP Office implementation and installation training It also provides certification schemes for insta...

Page 12: ...s manual IP Office Technical Bulletins are available from the Avaya support website http support avaya com Upgrade Licenses Some upgrades may require entry of upgrade licenses It is still possible to upgrade the system without the necessary licenses however the system will not provide any telephony functions after the upgrade until the appropriate license is added to the system configuration 1 2 R...

Page 13: ...ystem already licensed for Essential Edition IP Office Basic Edition Modes The following operating modes are collectively referred to as IP Office basic mode These modes are supported by IP500 V2 control units only IP Office Basic Edition This is the default operating mode for IP500 V2 control units IP Office Basic Edition Norstar Mode This mode operates the same as the IP Office Basic Edition mod...

Page 14: ...ystem will default to IP Office Basic Edition Key System operation Intended for North American locales IP Office A Law SD Card A system fitted with this type of card defaults to A Law telephony For pre IP Office Release 7 0 software the system will default to IP Office standard mode For IP Office Release 7 0 the system will default to IP Office Basic Edition PBX System operation Intended for local...

Page 15: ...at the base control unit is always fully populated with up to 32 extensions either real or phantom or a mix to which it assigns extension numbers in sequence It does this before assigning extension numbers to any real extensions on attached external expansion modules up to the system extension limit If the system extension limit has not been exceeded any remaining extension numbers are assigned to...

Page 16: ...r Cards Analog Trunk Card Analog Trunk Card V2 BRI Trunk Cards 4 PRI Trunk Card 4 5 1 4 Expansion Modules Number of Modules 3 8 12 Digital Station 16 30 Digital Station 16A 30A Digital Station 16B 30B Phone 8 16 30 Analog Trunk 16 BRI So8 Telephone Types ETR Phones ETR ports BST Phones BST ports DS Phones DS ports H323 IP Phones LAN SIP IP Phones LAN DECT R4 LAN DECT DMS BST ports Voicemail Types ...

Page 17: ...rain Egypt Kuwait Morocco Oman Pakistan Qatar Saudi Arabia South Africa Turkey United Arab Emirates Argentina Australia Bahrain Belgium Brazil Canada Chile China Colombia Czech Denmark Egypt Finland France Germany Greece Hong Kong Hungary Iceland India Ireland Italy Japan Korea Kuwait Malaysia Mexico Morocco Netherlands New Zealand Norway Oman Pakistan Peru Philippines Poland Portugal Qatar Russia...

Page 18: ...ng IP Office control units Other previous types of IP Office control units are not supported by IP Office Release 9 1 and are not covered by this documentation IP500 V2 Control Unit This control unit has four front slots for IP500 base cards It has an internal power supply unit and uses a mandatory System SD card It includes a 2 port ethernet LAN switch layer 3 managed on the rear The type of Syst...

Page 19: ... add ports for analog extensions digital extensions voice compression channels and other resources IP500 Digital Station Base Card IP500 Analog Phone Base Card IP500 VCM Base Card IP500 4 Port Expansion Base Card IP500 TCM8 Base Card IP500 ETR6 Base Card Unified Communications Module IP500 Trunk Daughter Cards Many of the IP500 base cards can be fitted with an IP500 daughter card in order to suppo...

Page 20: ...ces using external power supply units Cables The system is designed primarily for connection to a structured cabling system using CAT3 UTP cabling This approach allows telephone and data traffic to share the same wiring infrastructure and simplifies equipment moves Mounting Kits The control unit can be used free standing with external expansion modules stacked above it With optional rack mounting ...

Page 21: ...ey are supported on external expansion module DS ports Connections for 4100 7400 M Series and T Series phones use the IP500 TCM8 Digital Station card IP500 Analog Phone Base Card The card is available in two variants supporting either 2 or 8 analog phone ports The card can be fitted with an IP500 trunk daughter card which uses the base card ports for trunk connection Maximum 4 per control unit The...

Page 22: ...s card provides 6 digital station ports 1 6 2 analog extension ports 7 8 and 4 analog trunk ports 9 12 The card also includes 10 voice compression channels This card has a pre installed IP500 analog trunk daughter card Maximum 2 combination cards per IP500 V2 control unit regardless of type The analog phone ports do not include a ringing capacitor Where this is a requirement connection should be v...

Page 23: ... 23 15 601042 Issue 30j 18 May 2015 IP Office Platform 9 1 Comments on this document infodev avaya com System Overview Control Unit Cards This card acts as an embedded Linux server for the one X Portal for IP Office and or Voicemail Pro applications ...

Page 24: ...nk Card This card allows the base card to support up to 2 PRI trunk connections The card is available in single and dual port variants The card can be configured for E1 PRI T1 robbed bit T1 PRI or E1R2 PRI trunks A T1 J variant for use in Japan is also available Maximum 4 per control unit The IP Office system supports 8 unlicensed B channels on each IP500 PRI U port fitted Additional B channels up...

Page 25: ...ed with a blue 1 meter 3 3 expansion interconnect cable This cable must be used when connecting to expansion ports on the rear of a control unit When connecting to expansion ports on an IP500 4 Port Expansion card a yellow 2 meter 6 6 expansion interconnect cable can be used in place of the standard blue cable 4 Yellow cables are supplied with the IP500 4 Port Expansion card IP500 External Expansi...

Page 26: ...ystems running in IP Office standard modes support 8 external expansion modules or 12 if the control unit is fitted with an IP500 4 Port Expansion Base Card IP500 Digital Station Module Provides depending on variant an additional 16 or 30 RJ45 DS ports for supported Avaya DS digital phones IP500 Digital Station A Module Provides depending on variant RJ21 ports for connection of an additional 16 or...

Page 27: ...DN devices This unit is not intended to support BRI trunks IP500 Analog Trunk Module Provides an additional 16 ANALOG ports for connection of analog trunks Supports both loop start and ground start trunks Use with ground start trunks requires that the trunk module and the IP Office control unit are grounded In IP Office Basic Edition PARTNER Mode IP Office Basic Edition Norstar Mode and IP Office ...

Page 28: ...ot be wall mounted IP400 Analog Trunk Module ATM16 Provides an additional 16 ANALOG ports for connection of analog trunks Supports both loop start and ground start trunks Available in a number of variants for different locales Use with ground start trunks requires that the trunk module and the IP Office control unit are grounded IP400 Digital Station Module V2 Provides depending on variant an addi...

Page 29: ...nits an additional 4 expansion ports can be added to the front of the control unit by installing an IP500 4 Port Expansion card Each external expansion module is supplied with a blue 1 meter 3 3 expansion interconnect cable This cable must be used when connecting to expansion ports on the rear of a control unit When connecting to expansion ports on an IP500 4 Port Expansion card a yellow 2 meter 6...

Page 30: ...rdered separately or sourced locally Additional power supply units are required for 4450 EU24 XM24 and T3 DSS add on modules and may also be required for Avaya IP phones Area Type Used on Connector Type IP Office Control Units and External Expansion Modules 40W PSU Analog Digital Station V1 Phone V1 IEC60320 C7 60W Earthed PSU IP500 Phone 30 IP500 Digital Station 30 IP500 Digital Station 16A IP500...

Page 31: ...sures must be taken to prevent physical damage to the power supply cord including proper routing of the power supply cord and provision of a socket outlet near the fixed equipment or positioning of the equipment near a socket outlet For locales not detailed below an appropriate power cord must be obtained locally Power Cord Type Power Outlet Plug Type Locales SAP Codes Earthed Power Cords IEC60320...

Page 32: ...me UPS may support a 500VA 50 load for 16 minutes Therefore the lower the percentage of maximum capacity used the increasingly longer the UPS runtime for example up to 8 hours How frequent are the power loses You also need to include allowance for the UPS recharge time For most UPS s the ratio of discharge to full recharge time is 1 10 How many output sockets does the UPS provide Multiple UPS unit...

Page 33: ...hone port and another user socket a computer LAN port without requiring any rewiring of the cables between the patch panel and the user location Traditional IDC Punchdown Wiring Installations Where necessary the far end RJ45 plug can be stripped from IP Office cables and wired into traditional wiring systems using punch block connectors This type of installation should be performed by an experienc...

Page 34: ...the control unit to expansion modules RJ45 to RJ45 Blue May be replaced by a yellow interconnect cable 2m 6 6 700472871 supplied with the IP500 4 Port Expansion card when using that card 700213457 1m 3 3 1m 3 3 LAN Cable Connects from IP Office LAN ports to IP devices RJ45 to RJ45 Grey 700213481 3m 9 10 100m 328 The table below details the maximum total cable distances for DS and analog extensions...

Page 35: ... to operate In other cases it may be a locale regulatory requirement and or a necessary protective step for example areas of high lightning risk WARNING During installation do not assume that ground points are correctly connected to ground Test ground points before relying on them to ground connected equipment The ground point on IP Office control units and external expansion modules are marked wi...

Page 36: ...ensions Phones External expansion module POT or PHONE ports only IP Office Barrier Box Supports a single connection Maximum of 16 on any expansion module Connection from the expansion module to the phone must be via a surge protector at each end and via the primary protection point in each building The IP Office external expansion modules control unit and IROB devices must be connected to the prot...

Page 37: ...e IPO IP500 RACK MNTG KIT V3 SAP Code 700503160 These kits can be used for wall and rack mounting of an IP500 V2 control unit and IP500 external expansion modules The kits incorporates cable routing at the front and rear of the unit For wall mounted control units it allows orientation of the control unit base card slots to the left or to the right Rack Mounting All IP Office control units and exte...

Page 38: ... status which is Unknown until the configuration file is sent back to the IP Office system Unknown This status is shown for licenses that have just been added to the configuration shown in IP Office Manager Once the configuration has been sent back to the IP Office and then reloaded the status will change to one of those below Valid The features licensed can be configured and used Invalid The lice...

Page 39: ... Series M7100 M7100N M7208 M7208N M7310 M7310N M7324 M7324N T Series T7000 T7100 T7208 T7316 T7316E T7406 T7406E Analog Telephones Analog phones and devices connect to PHONE ports with the IP Office system However due to the variety of analog phones and device available no guarantee of operation is given It is the responsibility of the IP Office installer and maintainer to test and verify the oper...

Page 40: ...ies 1220 1230 B100 Series B179 D100 Series These DECT handsets up to 8 use a base station that connects to the IP Office system using a SIP trunk and appear on the IP Office as SIP extensions E129 A simple SIP telephone the E129 support auto answer handsfree and headset operation E169 A SIP telephone that supports the docking of mobile devices 242 242 301 303 ...

Page 41: ...ion channels These are used whenever an IP device trunk or extension needs to communicate with a non IP device trunk or extension or to a device that uses a different codec A network assessment is a mandatory requirement for all systems using VoIP For support issues with VoIP Avaya may request access to the network assessment results and may refuse support if those are not available or satisfactor...

Page 42: ... Office s TDM bus Therefore a voice compression channel is required for each IP device involved in a conference This includes services that use conference resources such as call listen intrusion call recording and silent monitoring Page Calls to IP Device IP Office 4 0 and higher only uses G729a for page calls therefore only requiring one channel but also only supporting pages to G729a capable dev...

Page 43: ...actors such as the default ringing patterns and caller display settings The locale also controls the language that a voicemail server will attempt to use for prompts by default The supported countries are Argentina Australia Bahrain Belgium Brazil Canada Chile China Czech Denmark Egypt Finland France Germany Greece Hong Kong Hungary Iceland India Italy Japan Korea Kuwait Mexico Morocco Netherlands...

Page 44: ...e ContactStore for IP Office and one X Portal for IP Office applications 700506051 Voicemail Pro ScanSoft TTS DVD Set 2 Contains text to speech engines for use with Voicemail Pro s TTS functions Supports the same languages as Voicemail Pro pre recorded prompts except Hungarian 700478068 IP Office Release 9 1 Server Edition Installation DVD 2 Installation DVD for Server Edition servers and IP Offic...

Page 45: ... accessed via web browser using the same service user accounts as used for IP Office Manager Currently for IP Office standard mode systems IP Office Web Manager can only be used to configure users groups and service users security accounts and to perform basic maintenance actions Therefore IP Office Manager is still required for full system installation and maintenance System Status Application Th...

Page 46: ...d Android devices Depending on configuration a user can either use it in conjunction with their own phone to control calls or they can use it as their phone TAPILink Lite The Microsoft Telephony Application Program Interface TAPI allows TAPI compliant applications to interact with IP Office phones by installing an IP Office TAPI driver TAPILink Lite does not require any licenses entered into the I...

Page 47: ...ontact center solution for up to 250 agents 1 15 6 CTI Applications TAPILink Pro Using the same software as TAPILink Lite TAPILink Pro provides all of the features and functionality of TAPILink Lite but additionally provides third party CTI operation This means that a single server can control and monitor any number of telephone devices This requires entry of a CTI Link Pro license TAPILink Pro al...

Page 48: ...tion types you wish to see and to be notified about by email Avaya Support http support avaya com Contains documentation and other support materials for Avaya products including IP Office Copies of the IP Office CD images are available from this site and updated core software bin files Avaya IP Office Knowledge Base http marketingtools avaya com knowledgebase Access to an on line regularly updated...

Page 49: ...y the following cards IP500 Analog Phone 8 Card When an IP500 Analog Phone 8 base card is fitted with an IP500 Analog Trunk daughter card during power failure extension port 8 is connected to analog trunk port 12 IP500 ATM Combination Card IP500 ATM Combination Card V2 On this card during power failure extension port 8 is connected to analog trunk port 12 Emergency Only Power Failure Ports During ...

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Page 52: ...ramming and future maintenance 13 o Check that there is sufficient working space for installation and future maintenance 14 o Ensure that likely activities near the system will not cause any problems e g access to and maintenance of any other equipment in the area 15 o Where ventilation holes are present on any of the IP Office units those holes should not be covered or blocked 16 o The surface mu...

Page 53: ...e access On IP500 V2 systems allow a minimum clearance of 90mm 3 5 inches Additional Clearance Care should be taken to ensure that the positioning of the modules does not interrupt air flow and other factors that may affect environmental requirements This is especially important on IP500 V2 control units which have ventilation slots at the side Cable Access Power cords must not be attached to the ...

Page 54: ...IP Office Platform 9 1 Comments on this document infodev avaya com 2 2 1 IP500 V2 Control Units The ventilation slots on the rear and sides should not be covered or blocked 2 2 2 External Expansion Modules The dimensions below are applicable to all IP Office external expansion modules ...

Page 55: ... additional requirements apply when wall mounting a unit The wall surface must be vertical flat and vibration free Attachment to temporary walls is not supported Only the screws provided with the mounting kit should used to attach the brackets to the control unit The following wall and rack mounting kit is currently available IPO IP500 RACK MNTG KIT V3 SAP Code 700503160 These kits can be used for...

Page 56: ...ust be used for out of building analog phone extensions This bracket allows up to 8 IP Office barrier boxes to be rack mounted and simplifies the number of connections to the protective ground point in the rack This kit must be used when more than 3 barrier boxes are in use and supports a maximum of 16 barrier boxes for a single external expansion module Rack Module Positioning The integral expans...

Page 57: ...Deploying Avaya IP Office Platform IP500 V2 Page 57 15 601042 Issue 30j 18 May 2015 IP Office Platform 9 1 Comments on this document infodev avaya com IP500 V2 Installation Overview Chapter 3 ...

Page 58: ... be taken to ensure that no calls are made before the upgrade to Release 9 1 otherwise the system will require an 9 1 upgrade license despite being new The PCS of the control unit is printed on the label on the back of the control unit b Pre configuration options The following options steps can be added to speed up installation and configuration Create and load an offline configuration file Add a ...

Page 59: ...iver o Tools suitable for crimping a cable spade o If wall mounting drills and tools for wall mounting fixtures Additional Parts Required In addition to orderable IP Office equipment the following items will be required o 14AWG Solid copper wire for ground connection of control units and expansion modules o Cable sleeve matching local regulator requirements for ground wires Typically green for a f...

Page 60: ... the system without the necessary licenses however the system will not provide any telephony functions after the upgrade until the appropriate license is added to the system configuration Avaya IP Office Platform Security Guidelines one X Portal for IP Office Installation Avaya H323 IP Phone Installation Embedded Voicemail Installation Voicemail Pro Installation Contact Store Installation Compact ...

Page 61: ...ing slip and ensure that you have the correct items Report any errors or omissions to the equipment supplier 3 o Retain All Packaging and Documentation While unpacking the equipment retain all the packaging material Fault returns are accepted only if repackaged in the original packaging If performing a staged installation the original packaging will also assist when repacking equipment to be moved...

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Page 64: ...the available resources and components within the system and details of calls in progress Details of the number of alarms are recorded and the time date of the most recent alarms When required for diagnostics escalation SSA is able to take a snap shot image of the IP Office system s status including a copy of its current configuration Use of SSA requires an IP Office service user name and password...

Page 65: ...er systems It is provided only for the maintenance of older systems Requirements o IP Office Release 9 1 User Admin DVD Set 2 700506051 Alternatively the IP Office Administrator Applications suite can be downloaded from Avaya s support website http support avaya com o Windows PC Requirements This should meet the requirements of the administrator applications being installed The specification below...

Page 66: ...dows 7 right click on setup exe and select Run as administrator Otherwise double click on setup exe 4 Select the language you want to use for the installation process This does not affect the language used by IP Office Manager when running Click Next 5 Select who should be able to run the Admin Suite applications Click Next 6 If required select the destination to which the applications should be i...

Page 67: ... 42 1 255 255 255 0 To directly connect a PC change the TCP IP properties for the PCs LAN port to the following Fixed IP address 192 168 42 203 Subnet mask 255 255 255 0 Default gateway 192 168 42 1 While setting the PC to be a DHCP client could be used this is not recommended for performing more advanced functions such as firmware upgrades 2 Connect the LAN cable from the PCs LAN port the LAN or ...

Page 68: ...as to whether you want to allow this program to access the network Select Yes or OK 3 Select File Open Configuration from the menu bar 4 The Select IP Office window appears After a few seconds it should list the IP Office control unit The default display name used for a newly installed IP Office control unit is its MAC address If the system required was not found the address used for the search ca...

Page 69: ...r is also installed on the PC and is running select File Advanced System Status For IP500 V2 controls units start a web browser and enter the IP address of the control unit Select the link for the System Status 2 Once System Status has started it will request the details of the IP Office system to which you want it to connect Control Unit IP Address Enter the IP address of the IP Office control un...

Page 70: ... a different system use the steps below to select the required system 3 Select File and then Select Unit 4 Enter the IP Address and Password of the system that you want to monitor Protocol The default Protocol for System Monitor operation is UDP This reduces the impact on the system of sending records especially when a large number of records are being sent The TCP is only supported when connectin...

Page 71: ...Deploying Avaya IP Office Platform IP500 V2 Page 71 15 601042 Issue 30j 18 May 2015 IP Office Platform 9 1 Comments on this document infodev avaya com Preparing the System SD Card Chapter 5 ...

Page 72: ...t install Release 8 1 65 or higher 8 1 or any Release 9 0 and then upgrade to Release 9 1 Care should be taken to ensure that no calls are made before the upgrade to Release 9 1 otherwise the system will require an 9 1 upgrade license despite being new The PCS of the control unit is printed on the label on the back of the control unit You can perform a number of additional actions prior to install...

Page 73: ...aya System SD card The card must be correctly formatted however a reformat of an existing working card is not necessary before using recreate to update the card contents The source for the files copied to the SD card are the sub folders of the Memory Cards folder under Manager s applications Working Directory normally C Program Files Avaya IP Office Manager However if the Working Directory is chan...

Page 74: ...al installation of the system The configuration created must match the physical equipment in the IP Office system onto which the configuration will be loaded Doing otherwise may cause the IP Office system to reset and experience other problems To create an offline configuration file 1 Start IP Office Manager with no configuration loaded into IP Office Manager 2 Select File Create an Offline Config...

Page 75: ...ile Worker NvWO_iVY5KJpZMNeY89IB1sIj0_QUCDm Power User 9IJQW3yuPsbxjGS2XcMa16_J9H8cSeZ9 System Advanced JAWZaw YtK37vcnXkqM4mDYDIdSMd9_1 A license key on each line uAuToY 9VvVV VOzIgeegwLXL2sAs1Z5 NvWO_iVY5KJpZMNeY89IB1sIj0_QUCDm 9IJQW3yuPsbxjGS2XcMa16_J9H8cSeZ9 JAWZaw YtK37vcnXkqM4mDYDIdSMd9_1 To load a License File onto a system SD card 1 Using a card reader copy the file into the system primary...

Page 76: ...levels of grayscale are also supported To invoke transparent backgrounds with logos use a background color of 0 255 0 brightest possible green 5 7 Adding Music on Hold Files By default the IP Office will use internal music on hold by uploading a music file from the IP Office Manager PC For IP500 V2 systems you can load a file onto the System SD card prior to installing it in the IP Office The file...

Page 77: ...Deploying Avaya IP Office Platform IP500 V2 Page 77 15 601042 Issue 30j 18 May 2015 IP Office Platform 9 1 Comments on this document infodev avaya com Installing the Control Unit Cards Chapter 6 ...

Page 78: ...tches the planned or pre built configuration This process has 2 stages 1 Fit the IP500 trunk daughter cards onto the IP500 base cards 2 Insert the IP500 Base Cards into the Control Unit Warnings Correct anti static protection steps should be taken before handling circuit boards Cards must never be added or removed from the control unit while it has power connected General Notes Cards can be fitted...

Page 79: ...r 2 o Anti static wrist strap and ground point Procedure Installing a Trunk Daughter Card 1 Check that correct cards have been supplied 2 Ensure that you are wearing an anti static wrist strap connected to a suitable ground point 3 On the base card identify the position of 3 holes for the plastic pillars for the IP500 card These are along the same edge as the card connector 4 Fit the stand off pil...

Page 80: ...lling an IP500 Card 1 Check that there is no power to the control unit 2 Using a flat bladed screwdriver remove the cover from the slot on the front of the control unit that will be used for each card being installed This cover is no longer required but should be retained until installation has been completed 3 Allowing the card to rest against the bottom of the slot begin sliding it into the cont...

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Page 82: ... an IP Office system the following additional requirements apply when wall mounting a unit The wall surface must be vertical flat and vibration free Attachment to temporary walls is not supported Only the screws provided with the mounting kit should used to attach the brackets to the control unit The following wall and rack mounting kit is currently available IPO IP500 RACK MNTG KIT V3 SAP Code 70...

Page 83: ...ust be vertical flat and vibration free Attachment to temporary walls is not supported Only the screws provided with the mounting kit should used to attach the brackets to the control unit The installation must be done by a service person only For control units the mesh flame screen must be installed on the bottom edge of the control unit before mounting For the V3 kit the flame screen attaches to...

Page 84: ...instructions For example check that the rack legs have been lowered and fixing brackets have been used to stop toppling 2 Elevated Operating Ambient If installed in a closed or multi unit rack assembly the operating ambient temperature of the rack environment may be greater than room ambient Therefore consideration should be given to installing the equipment in an environment compatible with the m...

Page 85: ...ue cable 4 Yellow cables are supplied with the IP500 4 Port Expansion card Installation Requirements o Installation space either on or under the existing IP Office control unit o Switched power outlet socket o Available EXPANSION port on the control unit o Grounding Requirements o Functional Grounding Connection of a functional earth is o Recommend for all modules o Connection of a functional grou...

Page 86: ... that has power 2 If the IP Office system is being installed in a rack attach the rack mounting kit to the expansion module 3 Attach the external expansion module s power supply but do not switch power on 4 Connect the expansion interconnect cable from the module s EXPANSION port to the EXPANSION port on the control unit Make careful note of the port used and include this detail on the cable label...

Page 87: ...ing additional protective equipment will be required in the following situations On any Digital Station or Phones external expansion module connected to an extension located in another building Refer to Out of Building Telephone Installations In the Republic of South Africa on all Analog Trunk external expansion modules ATM16 and on any control units containing an analog trunk cards ATM4 ATM4U Too...

Page 88: ...Office does not check that these addresses are valid and or available on the network Systems running in IP Office standard modes can be configured as a DHCP server They can also be configured to only provide DHCP for Avaya IP phones and or for remote access dial in connections DHCP Server options are not supported for systems running in IP Office Basic Edition modes Once an IP500 V2 control unit h...

Page 89: ...unit 5 This process takes approximately a minute The end of this process will be indicated by LED1 on each base card flashing every 5 seconds LED9 on each base card fitted with a trunk daughter card will also flash every 5 seconds 6 The control unit will then begin upgrading the external expansion modules This will be indicated by the red center LED on each module flashing red The process is compl...

Page 90: ... LEDs 1 to 8 are unlabelled They are used to indicate voice compression channel usage Each LED lit represents 12 5 of the available voice compression channel capacity in use total card capacity rather than licensed capacity IP500 4 Port Expansion LEDs 1 to 8 are used for the expansion ports on the rear of the control unit LEDs 9 to 12 are used for the card s own expansion ports Green On Expansion ...

Page 91: ...on all external expansion modules is used to indicate the overall state of the module as follows Red flashing Module starting up Loading firmware Red on Error Green on Module okay Green flashing Module starting up Loading firmware IP500 DS16A 30A module only Analog Trunk 16 None BRI So8 Green On Connected Green Flashing Activity Digital Station 16 30 Green Flashing Phone detected Green On Phone ac...

Page 92: ... be disconnected during this process Once the phone connected to a port has been upgraded the IP Office will not check whether the phone on that port needs to be upgraded again except following a system reboot i e multiple phones cannot be upgraded by swapping the connected phones on the same port 7 8 4 TCM BST Phones Connect any BST phones to their appropriate BST ports These phones do not need t...

Page 93: ... swapping wiring 1 Using IP Office Manager receive the configuration from the system 2 Select Extension 3 Selecting each extension in turn on the Extn tab check that the Device Type field is set to the correct phone model Default Type Possible Phone Models T7100 T7100 M7100 M7100N Audio Conferencing Unit T7208 T7208 M7208 M7208N M7310 T7406E T7406 M7310 M7310N M7310BLF T7316 M7310BLF M7324 M7324 M...

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Page 96: ...nk settings The correct locale must be set for a system to operate correctly 4 Set the Extension Numbering Renumber the user extensions if required 5 Change the IP Address DHCP Settings If necessary the IP address and DHCP mode of the IP Office system can be changed 6 Remove any Unused Trunks Disabling the use of trunks and trunk channels that are not available 7 Select the Clock Source for Digita...

Page 97: ...efaulted control unit To start the initial configuration 1 Using IP Office Manager connect to the system and receive its configuration The default name and password are both Administrator 2 When IP Office Manager is first connected to the new system you are prompted to change the default passwords 3 Enter the new password or passwords and click OK Once the password changes are confirmed the Initia...

Page 98: ...prompts you for additional settings 6 Check that the settings match those required for the customer site 7 Click Save The new configuration is opened in IP Office Manager 8 Click on the save icon and save the updated configuration back to the IP Office system Once the system has rebooted you can continue with the initial configuration using IP Office Manager 96 ...

Page 99: ... into the system control unit Entering licenses manually is liable to errors caused by miskeying the correct 32 character string To enter licenses 1 Start IP Office Manager and receive the configuration from the IP Office system 2 Select System 3 The field Dongle Serial Number shows the serial number of the System SD card fitted to the system Check that this number matches the one against which th...

Page 100: ...kets for some locales there may be more than one entry with different default languages for each The supported countries are Argentina Australia Bahrain Belgium Brazil Canada Chile China Czech Denmark Egypt Finland France Germany Greece Hong Kong Hungary Iceland India Italy Japan Korea Kuwait Mexico Morocco Netherlands New Zealand Norway Oman Pakistan Peru Philippines Poland Portugal Qatar Russia ...

Page 101: ...5 0 255 255 255 0 DHCP Mode Client Client No of DHCP IP Addresses 200 200 If the IP address and DHCP mode settings are not suitable for the customers network they should changed Note that changing the IP Office s IP address settings requires it to restart WARNING This process requires the IP Office system to reboot in order to complete the changes The reboot ends any current calls and services To ...

Page 102: ...elect User Locate and select the relevant user a On the User tab change the Extension number to the required new number b Click on another field If an error warning appears it will most likely be due to a conflict with an existing use of that extension number If this an error click Cancel to return the user to their original extension number If this is intended as the other entry will be corrected...

Page 103: ...extension port by default c Click OK IP Office Manager will probably give a validation error message due to a user being associated with two extensions This can be ignored until all the user moves have been completed 3 If changing several users repeat the processes as required 4 Click to revalidate the configuration and check that no conflicts between users and associated extensions 5 If the confi...

Page 104: ...ecause the system cannot automatically detect the service status of individual analog trunks For IP Office Release 8 1 Feature Pack 1 and higher with IP500 Analog Trunk 4 V2 cards and ATM4 Combination V2 cards the system can detect with analog trunks are connected and so can automatically treat unconnected trunk ports as out of service WARNING This process requires the IP Office system to reboot i...

Page 105: ...fice Manager Disable Unused Trunks T1 T1 PRI and E1R2 Trunks To disable the whole trunk on the main form set the Admin option to Out of Service Otherwise select the Channels tab and set those channels that are not used to Out of Service For T1 set the Type to Out of Service For T1 PRI set the Admin field to Out of Service For E1R2 trunks set the Line Signalling Type to Out of Service ...

Page 106: ...e as detailed below Fallback If available the clock signal from this trunk can be used as the clock source if none of the trunks set as Network are providing a clock source Unsuitable The clock source from this trunk will never be used as the IP Office s clock source If no clock source is available the IP Office can use its own internal clock if necessary In the example below the first IP Office i...

Page 107: ...elect whether that trunk should provide the clock source for the network or whether the trunk is unsuitable For E1R2 trunks the Clock Quality setting is on the Advanced tab 3 Ensure that only one trunk is set to Network This should preferably be a direct digital trunk to the central office exchange 4 One other trunk can be set a Fallback should the selected Network trunk connection be lost If poss...

Page 108: ...l number Where a prefix is used for outgoing calls that same prefix needs to be added to trunk settings The trunk prefix is then used as follows On incoming calls the prefix is added to any incoming ICLID received with the call That allows the ICLID to be used by IP Office phones and applications to make return calls On outgoing calls the short codes used to route the call to a trunk must remove t...

Page 109: ...r does not start with the National Prefix or International Prefix the International Prefix is added 4 If the incoming number does not begin with either the National Prefix or International Prefix then the Prefix is added For example if the SIP Line is configured with prefixes as follows Line Prefix 9 National Prefix 90 International Prefix 900 Country Code 44 Number Received Processing Resulting N...

Page 110: ...ading the appropriate firmware for the selected mode takes up to 10 minutes during which time the module is not available To change the IP500 DS16B 30B module port mode 1 Within the IP Office configuration select Control Unit The control unit and external expansion modules are listed 2 The IP500 DS16B and IP500 DS30B modules are listed as DIG ADPx16 RJ45 and DIG ADPx30 RJ45 3 Select one of the ext...

Page 111: ...Deploying Avaya IP Office Platform IP500 V2 Page 111 15 601042 Issue 30j 18 May 2015 IP Office Platform 9 1 Comments on this document infodev avaya com Securing the System Chapter 9 ...

Page 112: ...nd in the Avaya IP Office Platform Security Guidelines manual This section covers only the basic changes recommended to help make a new system secure 1 Changing the default security settings 2 Change the Remote User password 3 Disabling SIP trunk support 4 Disabling H 323 telephone support Additional recommendations If the network to which the IP Office is attached has external public Internet acc...

Page 113: ...ystem Deselect those that are not required by the planned customer applications As you select or deselect the controls the Application Support section below changes to show the effect of the change Application Control Used by Notes TFTP Server System Monitor If disabled in addition to disabling the other TFTP options below the system cannot support the network viewer component in the System Monito...

Page 114: ...to reboot in order to complete the changes The reboot ends any current calls and services 1 Start IP Office Manager and receive the configuration from the IP Office system 2 Select System 3 Select LAN1 and select the VoIP tab 4 Check that SIP Trunks Enable is not selected 5 Repeat the process for LAN2 6 Click on the save icon and save the updated configuration back to the IP Office system 9 4 Disa...

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Page 116: ...configuration settings for the SSL VPN service link c Upload an On Boarding File Upload the on boarding file to the system The information within the file is used to update the system s configuration Configuration Changes Caused by On Boarding When an on boarding file is uploaded to the IP500 V2 system it can make a number of changes to the system configuration It is important to be aware of these...

Page 117: ...ption if the IP Office system includes TAA hardware This is usually indicated by TAA appearing on the label on the back of the system control unit 3 Click Get Inventory File to to download an inventory xml file for the system When you register the IP Office system for remote support the inventory file is required as part of the registration and is uploaded to the Avaya Global Registration Tool GRT...

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Page 120: ...ile memory If no copy is found it will generate a default configuration file See Booting from the SD Cards for full details Once each day approximately between 00 00 and 00 30 the IP Office will copy the current configuration running in its RAM memory to the primary folder on the card Configuration changes made using IP Office Manager are first written to the copy of the configuration file on the ...

Page 121: ...P Office software upgrade using IP Office Manager backup_apl lvmail Contains the system prompts used by Embedded Voicemail Note that the mailbox messages and greetings are stored in a sub folder of the dynamic folder The sub folder AAG is used to store Embedded Voicemail auto attendant greetings doc Contains initial installation documentation for the system dynamic Contains files used by the IP Of...

Page 122: ...onfiguration File Loading Having installed the necessary system firmware files as above the IP500 V2 control unit requires a configuration file If the IP500 V2 booted using binary files from an SD card location it looks for a valid configuration file in the same location If a configuration file is present and valid it is loaded If a configuration file is present but is not valid load the configura...

Page 123: ...ware other than from the System SD card s primary folder The configuration can be read but will be read only Attempting to send a configuration to the system will cause the error message Failed to save configuration data Internal error Bypassing the System SD Card Primary Folder The control unit can be forced to bypass the System SD card s primary folder and non volatile memory when starting This ...

Page 124: ...cards should only be formatted using the format options provided within IP Office applications This process is not normally necessary with Avaya SD cards unless you suspect that the card has been incorrectly formatted elsewhere WARNING All File Will Be Erased Note that this action will erase any existing files and folders on the card Once a card has been formatted the folders and files required fo...

Page 125: ...d must be Avaya System SD card The card must be correctly formatted however a reformat of an existing working card is not necessary before using recreate to update the card contents The source for the files copied to the SD card are the sub folders of the Memory Cards folder under Manager s applications Working Directory normally C Program Files Avaya IP Office Manager However if the Working Direc...

Page 126: ...ontents Using IP Office Manager you can view the folders and files on the System SD card and the Optional SD card You can then use various commands to upload and download files to and from the cards 1 Using IP Office Manager select File Embedded File Management 2 Using the Select IP Office menu select the IP Office system 3 The file contents of the memory cards are displayed ...

Page 127: ...t IP Office menu select the IP Office system 3 The file contents of the memory cards are displayed 4 Select File Backup System Files The contents of the primary folder on the System SD card will be copied to the backup folder This process takes approximately 6 minutes 11 4 2 Backup to the Backup Folder Using System Status Application To backup to the backup folder using the System Status Applicati...

Page 128: ... 1 Restoring from the Backup Folder Using IP Office Manager To restore from the backup folder using IP Office Manager 1 Using IP Office Manager select File Embedded File Management 2 Using the Select IP Office menu select the IP Office system 3 The file contents of the memory cards are displayed 4 Select File Restore System Files The contents of the backup folder on the System SD card are copied t...

Page 129: ...process takes approximately 6 minutes When the process has been completed the system restarts 11 5 4 Restoring from the Backup Folder Using IP Office Web Manager To restore from the backup folder using IP Office Web Manager 1 Login to IP Office Web Manager a Enter the system s IP address in the browser Select IP Office Web Manager Alternatively enter https IP_Address 8443 WebMgmtEE WebManagement h...

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Page 131: ...ger 2 Backing up to the Optional SD Card using System Status Application 3 Backing up to the Optional SD Card using IP Office Web Manager 4 Backing up to the Optional SD Card using a System Phone 11 6 1 Backing Up to the Optional SD Using IP Office Manager To backup the System SD card to the Optional SD card using IP Office Manager 1 Using IP Office Manager select File Embedded File Management 2 U...

Page 132: ... Login 2 Click Actions Select Service Commands and select Copy to Optional SD 3 Click OK 11 6 4 Backing Up to the Optional SD Using a System Phone This process can be used by a user configured as a System Phone user and using a 1400 1600 9500 or 9600 Series phone excluding XX01 XX02 and XX03 models The user s Login Code is used to restrict access to the system administration functions on the phone...

Page 133: ...s are displayed 4 Select File Upgrade Configuration The configuration file config cfg and licenses file keys txt in the primary folder on the Optional SD card are copied to the primary folder on the System SD card This process takes approximately a few seconds When the process has been completed the IP Office system will be restarted 11 7 2 Restoring from the Optional SD Using a System Phone This ...

Page 134: ...a system phone 11 8 1 Loading Software from the Optional SD Using IP Office Manager To copy software files from the Optional SD card using IP Office Manager 1 Using IP Office Manager select File Embedded File Management 2 Using the Select IP Office menu select the IP Office system 3 The file contents of the memory cards are displayed 4 Select File Upgrade Binaries The software files all files in t...

Page 135: ... Machine 4 Click Configure Path 5 Select the location for the backup and click Open We recommend that you create a new folder and then select that folder 6 Click Start Backup 7 Wait until a backup completed message is displayed Click Cancel to close the menu 11 10 Restoring from a PC This process restores a previous backup overwriting the primary folder on the System SD card WARNING This process r...

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Page 137: ...ossible to upgrade the system without the necessary licenses however the system will not provide any telephony functions after the upgrade until the appropriate license is added to the system configuration WARNING This process requires the IP Office system to reboot in order to complete the changes The reboot ends any current calls and services There are a number of ways in which this can be done ...

Page 138: ... Office Manager To shutdown a memory card using IP Office Manager 1 Using IP Office Manager select File Advanced Memory Card Commands Shutdown 2 Using the Select IP Office menu select the IP Office system containing the memory card 3 Click OK At the back of the control unit confirm that the appropriate memory card LED is off The card can now be removed in order to perform the necessary maintenance...

Page 139: ...ds and select Memory Card Stop 3 Select the card to stop and click OK 11 12 4 Shutdown a Card Using a System Phone This process can be used by a user configured as a System Phone user and using a 1400 1600 9500 or 9600 Series phone excluding XX01 XX02 and XX03 models The user s Login Code is used to restrict access to the system administration functions on the phone To shutdown a card using a Syst...

Page 140: ...Status and access the IP Office s status output 2 In the navigation panel select System 3 Select Memory Cards 4 Select either System Card or Optional Card 5 At the bottom of the screen select Start Up 11 13 3 Startup a Card Using IP Office Web Manager To startup a card using IP Office Web Manager 1 Login to IP Office Web Manager a Enter the system s IP address in the browser Select IP Office Web M...

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Page 142: ...of building telephone installation Using the external output port So8 BRI module configuration SNMP configuration Reset button AUX button RS232 port maintenance Erasing the core software Enabling IP Office Web Manager Other Processes The following additional maintenance processes are covered in other sections of this document Creating an IP Office SD card Viewing card contents Backing up the confi...

Page 143: ...rom a system running in IP Office Basic Edition mode 4 Select File Advanced Switch to Standard Mode Default 5 The configuration changes to a default one for a IP Office Essential Edition system and IP Office Manager switches to its advanced view mode 6 This is a suitable time to begin initial configuration before sending the configuration back to the IP Office system to restart in IP Office Essent...

Page 144: ...ing in IP Office Basic Edition is received by IP Office Manager it will automatically be converted to a IP Office Essential Edition configuration 4 Important IP Address Settings Default to Server The conversion will set the DHCP mode to Server and the LAN addresses to their defaults of 192 168 42 1 and 192 168 43 1 Using IP Office Manager to change these settings to the required values 5 This is a...

Page 145: ...its operating system Shutdown LED Indication When shutdown the LEDs shown on the system are as follows Do not remove power from the system or remove any of the memory cards until the system is in this state LED1 on each IP500 base card installed will also flash red rapidly plus LED 9 if a trunk daughter card is fitted to the base card The CPU LED on the rear of the system will flash red rapidly Th...

Page 146: ...Phone User System Admin 2 Enter your IP Office user login code 3 From the menu select System Shutdown 4 Select a time period for the shutdown It must be in between 5 minutes and 24 hours 5 Press Done and then Confirm to begin the shutdown 6 Wait until the LEDs on the front of the system are all fast flashing red before performing any other actions 12 3 4 Shutdown a System Using the AUX Button This...

Page 147: ...ager To reboot a system using IP Office Manager 1 Using IP Office Manager select File Advanced Reboot 2 Use the Select IP Office menu to locate and select the IP Office system Enter a valid user name and password 3 The type of reboot can then be selected Reboot Select when the reboot should occur Immediate Reboot the system immediately When Free Reboot the system when there are no calls in progres...

Page 148: ...d Reboot the system at the set time 4 Click OK 12 4 3 Reboot a System Using the Reset Button To reboot a system using the Reset button Use this process to reboot the system when free Once invoked the system bars any new incoming or outgoing calls until after the reboot 1 On the rear of the control unit press and hold the Reset button for between 5 to 10 seconds until the CPU led changes to steady ...

Page 149: ...P Office or an external expansion module Note that for extension ports by default both an extension entry and a user entry will exist in the IP Office configuration Extension entries can be deleted without deleting the corresponding user entry This allows retention of the user settings and association of the user with a different extension by changing that extensions Base Extension number to match...

Page 150: ... cards Adding External Expansion Modules 5 Restart the IP Office system 6 Use IP Office Manager to configure the new trunks or extensions users 12 5 3 Lower Capacity Replacement If replacing with a component of the same type but lower capacity after restarting the IP Office the configuration will need to be edited to remove redundant entries To replace a component with one of the same type but low...

Page 151: ...card or external expansion module 4 Restart the IP Office system 5 Use IP Office Manager to delete the trunks or extensions users in the configuration that relate to the component removed 6 In the Control Unit section of the configuration delete the entry for the component that is no longer present in the system 12 5 6 Replacemnt with a Different Type If replacing a component with one of a differe...

Page 152: ...ager Read and note the warnings regarding defaulting the configuration before using this process To erase the configuration using IP Office Manager 1 Start IP Office Manager 2 Select File Advanced Erase Configuration Default 3 Select the system to be defaulted and click OK 4 Enter an administration name and password and click OK 12 6 2 Defaulting the Configuration Using IP Office Web Manager Read ...

Page 153: ...n Configuration c Using the Select IP Office Menu locate and select the IP Office system Click OK d Enter the name and password for a service user account on that IP Office Click OK IP Office Manager will receive and display the configuration from the IP Office If not already done this action creates a BOOTP entry in IP Office Manager for the IP Office system This action also confirms communicatio...

Page 154: ...ates a BOOTP entry in IP Office Manager for the IP Office system This action also confirms communication between the IP Office Manager PC and the IP Office prior to any following process e Select File Save Configuration As and save a copy of the configuration file onto the PC 2 Attach the serial cable between the PC and the RS232 DTE port on the IP Office control unit a Start the terminal program ...

Page 155: ...are part of the system configuration rather than its security settings However the security settings does includes rules for acceptable user passwords the rules for voicemail and login codes are part of the system configuration Therefore following the security default some existing user passwords may be flagged as now being in error For details of the default security settings for a system refer t...

Page 156: ...K 4 Enter a name and password for security configuration access 5 IP Office Manager indicates when the security settings have been reset 12 7 2 Defaulting Security Using IP Office Web Manager Read and note the warnings regarding defaulting the security settings before using this process To default a system s security settings using IP Office Web Manager 1 Login to IP Office Web Manager a Enter the...

Page 157: ...ity settings via DTE This process defaults the IP Office s security settings but does not alter its configuration settings 1 Attach the serial cable between the PC and the DTE port on the IP Office control unit 2 Start the terminal program on your PC Ensure that it has been setup as listed in DTE Port Settings Within a HyperTerminal session the current settings are summarized across the base of th...

Page 158: ... for the IP Office system This action also confirms communication between the IP Office Manager PC and the IP Office prior to any following process e Select File Save Configuration As and save a copy of the configuration file onto the PC 2 Attach the serial cable between the PC and the RS232 DTE port on the IP Office control unit a Start the terminal program on your PC Ensure that it has been setu...

Page 159: ...onfiguration that has been prepared separately The configuration created must match the physical equipment in the IP Office system onto which the configuration will be loaded Doing otherwise may cause the IP Office system to reset and experience other problems Process Options 1 Creating an offline configuration file 2 Loading a configuration file using IP Office Manager 3 Loading a configuration f...

Page 160: ...tial installation of the system The configuration created must match the physical equipment in the IP Office system onto which the configuration will be loaded Doing otherwise may cause the IP Office system to reset and experience other problems To create an offline configuration file 1 Start IP Office Manager with no configuration loaded into IP Office Manager 2 Select File Create an Offline Conf...

Page 161: ...Doing otherwise may cause the IP Office system to reset and experience other problems To load an offline configuration using IP Office Web Manager 1 Login to IP Office Web Manager a Enter the system s IP address in the browser Select IP Office Web Manager Alternatively enter https IP_Address 8443 WebMgmtEE WebManagement html b Enter an administrator user name and password and click Login 2 Click A...

Page 162: ... are available from http support avaya com IP Office Web Manager The addition of IP Office Web Manager requires changes to the security settings of systems For new systems those changes are made automatically However for system being upgraded the changes can only be made if the system s security settings are defaulted See Enabling IP Office Web Manager for additional steps that should be performed...

Page 163: ...dules using the Unit Broadcast address Adjust this address and click Refresh if the expected control units are not shown The current version of each IP Office BIN file held in the control units memory is shown That is regardless of whether that bin file is currently being used by any module in the system 3 The Version column indicates the current version of software installed The Available column ...

Page 164: ...rade Wizard to reconnect following the reboot Validate upgrade can then be attempted to again check the amount of available RAM memory for transfer of BIN files If the memory is still insufficient the option is offered to either do an unvalidated upgrade or cancel b The bin files required are transferred to the system and stored in temporary memory c The backup system files and upload system files...

Page 165: ...ess can take up to 40 minutes 12 9 3 Upgrading the SD Card Locally The following process can be used if you have physical access to the IP500 V2 control unit This method be used with a timed reboot allowing the card upgrade to be done during normal operation hours followed by a reboot outside of normal operation hours If the card is being used for Embedded Voicemail that service is not available w...

Page 166: ...e system See Memory Card Shutdown Removal 2 Insert the card into the PC and use the IP Office Manager process below to upgrade the files on the card 3 Reinsert the card into the Optional SD card slot on the system 4 Copy the files from the Optional SD card to the System SD card See Loading Software from an Optional SD Card 5 Reboot the system See Rebooting a System To upgrade a SD card using the I...

Page 167: ...Release 8 1 65 or higher 8 1 or any IP Office Release 9 0 before being upgraded to IP Office Release 9 1 The upgrade licenses for IP Office Release 9 1 are also valid for the lower releases ie intermediate upgrade license are not required To upgrade a system using IP Office Web Manager 1 Login to IP Office Web Manager a Enter the system s IP address in the browser Select IP Office Web Manager Alte...

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Page 169: ...etails ID Module Port and Base Extension 3 Select that extension and change its Base Extension setting to 203 ie to now match User B s extension number If IP Office Manager is set to validate edits it will warn that this change conflicts with the existing Base Extension setting of another extension Ignore the warning at this stage Click OK 4 Locate the other extension with the Base Extension set t...

Page 170: ...ons Phones External expansion module POT or PHONE ports only IP Office Barrier Box Supports a single connection Maximum of 16 on any expansion module Connection from the expansion module to the phone must be via a surge protector at each end and via the primary protection point in each building The IP Office external expansion modules control unit and IROB devices must be connected to the protecti...

Page 171: ...ST port connections ie 4100 Series T Series 7400 Series and M Series phones The protection device should be installed as per the instructions supplied with the device The ground points on the IP Office control unit and any external expansion modules must be connected to a protective ground using 18AWG wire with a green and yellow sleeve Typically the IROBs 2 RJ45 EQUIPMENT ports are straight throu...

Page 172: ... Main Building Barrier Box Secondary Building RJ11 Connect to PHONE POT port on the Phone module using cable supplied with the barrier box RJ45 Connect to the secondary building barrier box via primary protection in both buildings RJ11 Connect to analog phone Cable not supplied RJ45 From main building via primary protection in both buildings Center Screw Connect to main building protective ground ...

Page 173: ...functional ground screw Remove and discard this wire Connect a green yellow ground wire to the protective earth screw in the center of the Point on the back of the Barrier Box 3 The rack mounting strip has threaded M4 earthing pillars Connect the other end of the barrier box ground wire using M4 washers and nuts to the earthing pillar on that side of the rack mounting strip 4 Using 14AWG wire with...

Page 174: ...y Off open and Relay Pulse State Switch 1 Switch 2 Closed 39 42 Open 40 43 Pulse 41 44 12 12 1 Port Connection These ports are found on the rear of all IP Office control units They are used for connection to external switching relays The port uses a standard 3 5mm stereo jack plug for connection The IP Office is able to open high resistance close low resistance or pulse close for 5 seconds and the...

Page 175: ... Code 123456 Telephone Number 123456 Line Group ID 701 Feature Dial 3 Send the configuration to the Control Unit Any call coming into the main system on DID 123456 will now be passed directly to the first port If you wish to assign DIDs from your main pool to individual ports and avoid network charges when dialing between them try variations on the following 1 You have DID ranges for example 73255...

Page 176: ...is a important Admin In Service To route an incoming video call on the PRI lines configured above to an SO8 module requires the following 1 Create a dial short code that has the SO port as its destination Line Group For this example the following was used Short Code 1500 Number Feature Dial Line Group 601 the SO8 port number 2 Create an Incoming Call Routing that routes the appropriate calls to th...

Page 177: ... View Station PVS 1419 Software 7 0 1 Network Interface S T Interface ISDN Version IEUS v18 a00320 Admin General Setup Admin Video Network ISDN Video Network Country USA Language English USA Auto Answer Yes AllowDial Yes Allow User Setup Yes Maximum Time on Call 480 Country Code 1 Area Code 732 Number A blank Number B blank ISDN Switch Protocol Standard ETSI Euro ISDN User Setup Admin Video Networ...

Page 178: ...evice For example an IP Office control unit s response includes the control unit type level of software routing table information up time etc Traps When certain events occur a devices SNMP agent can send details of the event to the SNMP manager This is called an SNMP trap These appear in the event log of the SNMP manager Most SNMP managers can be configured to give additional alerts in response to...

Page 179: ... being used The details below cover the two SNMP manager applications tested HP Open View Network Node Manager 1 Copy the following MIB files to the applications MIBs folder MIB File Source a rfc2737 entity mib mib snmp_mibs standard folder on OpenView Install CD b avayagen mib mib AdminCD snmp_mibs IPOffice folder on IP Office Admin DVD c ipo prod mib mib AdminCD snmp_mibs IPOffice folder on IP O...

Page 180: ... carried out 1 Copy all of the IP Office MIBs and standard MIBs from the IP Office Administrator Applications DVD to the SNMPc mibfiles directory 2 In the SNMPc mibfiles directory open the files STANDARD mib and SNMPv2 SMI mib in Notepad 3 In the SNMPv2 SMI mib file find the definition of zeroDotZero and copy this to the clipboard 4 In the STANDARD MIB file find the SNMPv2 SMI section and paste in...

Page 181: ...cover the control unit 9 The control unit s response will include details of the control unit type and the current level of core software 12 14 3 Enabling SNMP Trap Sending In IP Office Manager receive the control unit s configuration 1 Double click System from the configuration tree panel and select the System Events tab 2 Ensure that SNMP Enabled is ticked and set the other settings required for...

Page 182: ...w incoming outgoing call barring A reboot using the reset button is recorded in the Audit Trail 10 to 30 Flashing orange Erase Configuration Erase the configuration alarm log and audit trail Immediate reboot without waiting for active calls to end See Erasing the configuration for full details 30 to 40 Red Erase All Erase configuration alarm log and core software See Erasing the Operational Softwa...

Page 183: ...ly be performed if absolutely necessary and only if the actions cannot be completed using IP Office Manager or IP Office Web Manager In all cases you must make every effort to ensure that you have a backup copy of the system configuration RS232 Port Maintenance Processes 1 RS232 port cable connection and configuration 2 Defaulting the configuration using debug 3 Defaulting the configuration using ...

Page 184: ...y be necessary to amend the BOOTP entry in IP Office Manager to match the address the system is using Process Options 1 Erasing core software using the Reset button Note that this method also defaults the configuration 2 Erasing core software using Debug 3 Erasing core software using the Boot Loader 12 18 1 Erasing Core Software Using the Reset Button Read the note and the warnings regarding erasi...

Page 185: ...ate a new entry manually The first two details can be found in the Control Unit settings in the configuration file Then close and restart IP Office Manager Under File Preferences ensure that IP Office Manager is set to 255 255 255 255 Also check that Enable BootP Server is checked Select View TFTPLog Check that the required bin file is present in Manager s working directory 2 Attach the serial cab...

Page 186: ...elect View TFTPLog Check that the required bin file is present in Manager s working directory 2 Attach the serial cable between the PC and the RS232 DTE port on the IP Office control unit a Start the terminal program on your PC Ensure that it has been setup as listed in RS232 DTE Port Settings Within a HyperTerminal session the current settings are summarized across the base of the screen b Arrang...

Page 187: ...he IP Office SD card using IP Office Manager By selecting Upload System Files when upgrading the system using IP Office Manager 2 The IP Office system security must allow IP Office Web Manager operation This is done automatically for any new system installed with IP Office Release 8 0 or higher software This is done automatically for any existing pre IP Office Release 8 0 system during the upgrade...

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Page 190: ...components that can comprise an IP Office installation Control Units IP500 Base Cards IP500 Trunk Daughter Cards IP500 External Expansion Modules SD Cards Mounting Kits Phones Phone Add Ons Ancilliary Systems Applications Physical Ports Licenses Additional information is included for Hardware Software Compatibility Hardware PCS Levels TAA Hardware 191 194 209 214 236 238 239 319 331 333 346 361 37...

Page 191: ...as standard but maximum 64 in any individual conference Silence suppression is applied to conferences with more than 10 parties Trunks Cards 4 IP500 trunk daughter cards Voice Compression Channels Up to 148 channels using up to IP500 VCM and IP500 Combination cards Voicemail Channels Maximum 40 usable for Voicemail Pro TAPI WAV connection sessions subject to available licenses For Embedded Voicema...

Page 192: ...D CARD AL IP500 V2 A Law SD Card 700479702 IPO IP500 V2 SYS SD CARD MUL IP500 V2 U Law SD Card 700479710 IPO IP500 V2 SYS SD CARD PARTNER IP500 V2 PARTNER SD Card 700479728 IPO IP500 V2 SYS SD CARD NORSTAR IP500 V2 Norstar SD Card 700500948 IEC60320 C13 Earthed Power Cord IPO PWR LEAD EARTHED EU CEE7 7 CEE7 7 Europe 700289762 IPO PWR LEAD EARTHED UK BS1363 United Kingdom 700289747 IPO PWR LEAD EAR...

Page 193: ...45 socket The port is a full duplex 10 100Mbps auto sensing MDI crossover port With the WAN port forms a managed layer 3 Ethernet switch Optional SD Used for the Optional SD card The LED is used in the same way as for the System SD see below RESET This switch is used to restart the IP Office optionally erasing the configuration and or the core software in the process See Reset Button RS232 9 Way D...

Page 194: ...nsion module DS ports Connections for 4100 7400 M Series and T Series phones use the IP500 TCM8 Digital Station card IP500 Analog Phone Base Card The card is available in two variants supporting either 2 or 8 analog phone ports The card can be fitted with an IP500 trunk daughter card which uses the base card ports for trunk connection Maximum 4 per control unit The analog phone ports do not includ...

Page 195: ...nation Card V2 This card provides 6 digital station ports 1 6 2 analog extension ports 7 8 and 4 analog trunk ports 9 12 The card also includes 10 voice compression channels This card has a pre installed IP500 analog trunk daughter card Maximum 2 combination cards per IP500 V2 control unit regardless of type The analog phone ports do not include a ringing capacitor Where this is a requirement conn...

Page 196: ...orm IP500 V2 Page 196 15 601042 Issue 30j 18 May 2015 IP Office Platform 9 1 Comments on this document infodev avaya com This card acts as an embedded Linux server for the one X Portal for IP Office and or Voicemail Pro applications ...

Page 197: ...nd slot 4 only IP500 Trunk Card Support Each external expansion module is supplied with a blue 1 meter 3 3 expansion interconnect cable This cable must be used when connecting to expansion ports on the rear of a control unit When connecting to expansion ports on an IP500 4 Port Expansion card a yellow 2 meter 6 6 expansion interconnect cable can be used in place of the standard blue cable 4 Yellow...

Page 198: ... used for base card status Red On Error Red Slow Flash Initializing Red Flash every 5 seconds Card okay Red Fast Flash System shutdown Optional Trunk Card Ports 9 to 12 The card can be fitted with one trunk daughter card of any type The trunk daughter card then uses ports 9 to 12 on the base card for its trunk connections Port LEDs LED use depends on the type of daughter card installed on the base...

Page 199: ...in systems running IP Office Release 6 1 20 7 0 12 or 8 0 and higher Refer to IP Office Technical Tip 237 V2 IP Office Release 8 1 Feature Pack 1 or higher Port Type Ports Features Digit Station 1 to 6 Provides DS ports for supported Avaya DS digital telephones except 3800 and 4400 Series LEDs Green Flashing Phone detected Green On Phone active LED1 is also used for base card status Red On Error R...

Page 200: ...1 Comments on this document infodev avaya com Name Description SAP Code IPO IP500 V2 COMB CARD ATM4 IPO IP500 V2 COMBINATION CARD ATM4 700476013 IPO IP500 V2 COMB CARD ATM4 TAA Trade Agreements Act compliant variant 700501513 IPO IP500 V2 COMB CARD ATM4 V2 IPO IP500 V2 COMBINATION CARD ATM4 V2 700504556 381 ...

Page 201: ...on 1 to 6 Provides DS ports for supported Avaya DS digital telephones except 3800 and 4400 Series LEDs Green Flashing Phone detected Green On Phone active LED1 is also used for base card status Red On Error Red Slow Flash Initializing Red Flash every 5 seconds Card okay Red Fast Flash System shutdown Analog Phone 7 to 8 Supports ICLID modes DTMFA DTMFC DTMFD FSK and UK20 REN 2 1 for external bell ...

Page 202: ...ous one X Portal for IP Office Users 50 Maximum voicemail ports Up to 20 ports when running Voicemail Pro and one X Portal for IP Office Up to 40 ports when running just Voicemail Pro Small Community Network Maximum 6 systems Licenses For both card types an Essential Edition license is required as a pre requisite The voicemail server on the card also requires the system to have a Preferred Edition...

Page 203: ...d okay Red Fast Flash System shutdown Optional Trunk Card Ports 9 to 12 The card can be fitted with one trunk daughter card of any type The trunk daughter card then uses ports 9 to 12 on the base card for its trunk connections Port LEDs LED use depends on the type of daughter card installed on the base card LED 9 is also used for daughter card status Red On Error Red Slow Flash Initializing Red Fl...

Page 204: ...upported Port Type Ports Features ETR 1 to 6 REN 1 DTMF dialing only Message waiting indication 51V stepped ICLID mode Bellcore 202 LEDs No status LED are used for ETR ports LED1 is also used for base card status Red On Error Red Slow Flash Initializing Red Flash every 5 seconds Card okay Red Fast Flash System shutdown EF 7 to 8 If fitted with an IP500 Trunk Daughter card during power failure both...

Page 205: ...00 V2 Page 205 15 601042 Issue 30j 18 May 2015 IP Office Platform 9 1 Comments on this document infodev avaya com System Components IP500 Base Cards Name Description SAP Code IPO IP500 V2 EXTN CARD ETR6 IPO IP500 V2 EXTN CARD ETR6 700476039 ...

Page 206: ...n Optional Trunk Card Ports 9 to 12 The card can be fitted with one trunk daughter card of any type The trunk daughter card then uses ports 9 to 12 on the base card for its trunk connections LEDs LED use depends on the type of daughter card installed on the base card LED 9 is also used for daughter card status Red On Error Red Slow Flash Initializing Red Flash every 5 seconds Card okay Red Fast Fl...

Page 207: ...e Release 6 0 or higher each IP500 VCM 32 or IP500 VCM 64 card installed in the system enables 12 Avaya IP telephones without requiring any specific Avaya IP Endpoint licenses being added to the system configuration This does not apply for IP500 VCM 32 V2 and IP500 VCM 64 V2 cards or for IP500 Combination cards For further details refer to Telephone Endpoint Licenses Supports Codecs G 711 G 729a a...

Page 208: ...h Initializing Red Flash every 5 seconds Card okay Red Fast Flash System shutdown Analog Card Green on V1 Card installed V2 Line connected to the port but idle Green flashing Line in use PRI Card Off No trunk present Green on Trunk present Green flashing Trunk in use Red Green Fast Flash port 9 or Green Fast Flash port 10 Alarm indication signal AIS from the trunk remote end Red with Green Blink p...

Page 209: ...500 V2 IP500 PRI U Trunk Card This card allows the base card to support up to 2 PRI trunk connections The card is available in single and dual port variants The card can be configured for E1 PRI T1 robbed bit T1 PRI or E1R2 PRI trunks A T1 J variant for use in Japan is also available Maximum 4 per control unit The IP Office system supports 8 unlicensed B channels on each IP500 PRI U port fitted Ad...

Page 210: ...the card LEDs and System Status Application simply indicate that the card is installed and when the line is in use V2 Automatic detection of line status for idle lines is supported The card LEDs and System Status Application indicate that the individual line is connected and idle or is in use Impedance Matching V1 For this card only manual impedance matching is useable and only in selected locales...

Page 211: ...ase card are used as follows Green on V1 Card installed V2 Line connected to the port but idle Green flashing Line in use LED 9 is also used for daughter card status Red On Error Red Slow Flash Initializing Red Flash every 5 seconds Card okay Red Fast Flash System shutdown Name Description SAP Code IPO 500 Trnk Anlg 4 Uni IP Office 500 Trunk Card Analog 4 Universal 700417405 IPO IP500 Trunk Card A...

Page 212: ...r cards IP Office Software Level 4 0 S Bus Connection On IP Office 4 2 systems the card can be switched from To trunk mode to So mode This mode requires additional terminating resistors and an ISDN crossover cable connection see BRI Port So This card is approved for use in the following countries Brazil New Zealand China Russia India South Africa Argentina United Arab Emirates UAE Australia Europe...

Page 213: ...ystem supports 8 unlicensed B channels on each IP500 PRI U port fitted Additional B channels up to the capacity of ports installed and PRI mode selected require IP500 Universal PRI Additional Channels licenses added to the configuration These additional channels consume the licenses based on which additional channels are configured as in service from port 9 of slot 1 upwards D channels are not aff...

Page 214: ...ystems running in IP Office standard modes support 8 external expansion modules or 12 if the control unit is fitted with an IP500 4 Port Expansion Base Card IP500 Digital Station Module Provides depending on variant an additional 16 or 30 RJ45 DS ports for supported Avaya DS digital phones IP500 Digital Station A Module Provides depending on variant RJ21 ports for connection of an additional 16 or...

Page 215: ...f ISDN devices This unit is not intended to support BRI trunks IP500 Analog Trunk Module Provides an additional 16 ANALOG ports for connection of analog trunks Supports both loop start and ground start trunks Use with ground start trunks requires that the trunk module and the IP Office control unit are grounded In IP Office Basic Edition PARTNER Mode IP Office Basic Edition Norstar Mode and IP Off...

Page 216: ...cales This module is currently only supported in North American locales Software Level IP Office core software level 1 0 minimum Bin file naatm16 bin Included Power supply unit see below and Expansion Interconnect cable Power Supply The module is supplied with a 2 pin 40W external power supply unit The PSU has an integral power cord for connection to the module s DC I P socket A locale specific IE...

Page 217: ...ct cable supplied with the module PF RJ45 socket Power failure analog extension ports See Analog section above Ground point Used for connection of a functional earth if required On older modules where this screw is not present the top center cover screw should be used instead IMPORTANT In all IP Office installations any module being used for analog trunk connections must be connected to a function...

Page 218: ... power supply unit The PSU has an integral power cord for connection to the unit s DC I P socket A locale specific IEC60320 C13 power cord for the external PSU is required but is not supplied with the unit Mounting The module is designed as a free standing module that can be stacked on or under other IP Office modules The module can be wall or rack mounted using the IPO IP500 RACK MNTG KIT V3 Dime...

Page 219: ...or direct connection to an Expansion port on an IP Office control unit using the Expansion Interconnect cable supplied with the module Function ground point Used for connection of a protective or functional ground if required On older modules where this screw is not present the top center cover screw should be used instead Part Codes and Related Equipment All expansion modules are supplied with a ...

Page 220: ...sion Interconnect cable Power Supply The module is supplied with a Earthed 3 Pin 60W external power supply module The PSU has an integral power cord for connection to the module s DC I P socket A locale specific IEC60320 C13 power cord for the external PSU is required but is not supplied with the module Mounting The module is designed as a free standing module that can be stacked on or under other...

Page 221: ...ng the Expansion Interconnect cable supplied with the module Protective Ground point Use of a protective ground is required for all installations see Grounding Earthing Where the module is connected to analog extensions in another building an IP Office Phone Barrier Box V2 101V is required at both ends see Lightning Protection Out of Building Connections Part Codes and Related Equipment All expans...

Page 222: ... Supply The module is supplied with a Earthed 3 Pin 60W external power supply module The PSU has an integral power cord for connection to the module s DC I P socket A locale specific IEC60320 C13 power cord for the external PSU is required but is not supplied with the module Mounting The module is designed as a free standing module that can be stacked on or under other IP Office modules The module...

Page 223: ...nt Use of a protective ground is required for all installations see Grounding Earthing Where the module is connected to analog extensions in another building an IP Office Phone Barrier Box V2 101V is required at both ends see Lightning Protection Out of Building Connections Part Codes and Related Equipment All expansion modules are supplied with a base software level and should be upgraded to matc...

Page 224: ...3 Tip 38 Black Green Ring 13 Green Black 14 Tip 39 Black Brown Ring 14 Brown Black 15 Tip 40 Black Slate Ring 15 Slate Black 16 Tip 41 Yellow Blue Ring 16 Blue Yellow Not Used 42 Yellow Orange 17 Orange Yellow 43 Violet Slate 08 Slate Violet Port Pin Wire 1 Tip 26 White Blue Ring 1 Blue White 2 Tip 27 White Orange Ring 2 Orange White 3 Tip 28 White Green Ring 3 Green White 4 Tip 29 White Brown Rin...

Page 225: ...nd IP500 V2 DS or TCM For the latest IP Office Release 8 0 and IP Office Release 8 1 service packs these modules support DS ports only Included Power supply unit see below and Expansion Interconnect cable Power Supply The module is supplied with a Earthed 3 Pin 60W external power supply module The PSU has an integral power cord for connection to the module s DC I P socket A locale specific IEC6032...

Page 226: ...ol unit using the Expansion Interconnect cable supplied with the module Protective Ground point Use of a protective ground is required for all installations see Grounding Earthing Where the module is connected to analog extensions in another building an IP Office Phone Barrier Box V2 101V is required at both ends see Lightning Protection Out of Building Connections Part Codes and Related Equipment...

Page 227: ...h a Earthed 3 Pin 60W external power supply unit The PSU has an integral power cord for connection to the module s DC I P socket A locale specific IEC60320 C13 power cord for the external PSU is required but is not supplied with the module Mounting The module is designed as a free standing module that can be stacked on or under other IP Office modules The module can be wall or rack mounted using t...

Page 228: ...s in addition to the buildings primary protection The module must also be connected to a protective ground Protective Ground point Use of a protective ground is required for all installations see Grounding Earthing Where the module is connected to analog extensions in another building an IP Office Phone Barrier Box V2 101V is required at both ends see Lightning Protection Out of Building Connectio...

Page 229: ...CK MNTG KIT They cannot be wall mounted IP400 Analog Trunk Module ATM16 Provides an additional 16 ANALOG ports for connection of analog trunks Supports both loop start and ground start trunks Available in a number of variants for different locales Use with ground start trunks requires that the trunk module and the IP Office control unit are grounded IP400 Digital Station Module V2 Provides dependi...

Page 230: ...rge protection equipment Feature Details Locales Specific variants are provided for different IP Office locales see below Software Level IP Office core software level 1 0 minimum Bin file naatm16 bin Included Power supply unit see below and Expansion Interconnect cable Power Supply The module is supplied with a 2 pin 40W external power supply unit The PSU has an integral power cord for connection ...

Page 231: ...le PF RJ45 socket Power failure analog extension ports See Analog section above Ground point Used for connection of a functional earth if required On older modules where this screw is not present the top center cover screw should be used instead IMPORTANT In all IP Office installations any module being used for analog trunk connections must be connected to a functional earth WARNING Within the Rep...

Page 232: ...ice locales Software Level IP Office core software level 2 1 31 minimum Bin file nadcpV2 bin Included Power supply unit see below and Expansion Interconnect cable Power Supply The module is supplied with a Earthed 3 Pin 60W external power supply module The PSU has an integral power cord for connection to the module s DC I P socket A locale specific IEC60320 C13 power cord for the external PSU is r...

Page 233: ...ection to an Expansion port on an IP Office control unit using the Expansion Interconnect cable supplied with the module Protective Ground point Use of a protective ground is required for all installations see Grounding Earthing Where the module is connected to analog extensions in another building an IP Office Phone Barrier Box V2 101V is required at both ends see Lightning Protection Out of Buil...

Page 234: ... operation These ports do not include a ringing capacitor Therefore for connection to 4 wire analog phones where this is a requirement typically the United Kingdom and New Zealand connection should be via a Master socket containing ringing capacitors The DTE serial port on the rear of the module has been changed to a 9 pin D type socket Feature Details Locales Supported in all IP Office locales So...

Page 235: ... the connection must be made via additional IP Office Barrier Boxes in addition to the buildings primary protection The module must also be connected to a protective ground Protective Ground point Use of a protective ground is required for all installations see Grounding Earthing Where the module is connected to analog extensions in another building an IP Office Phone Barrier Box V2 101V is requir...

Page 236: ...torage WARNING These cards should only be formatted using IP Office Manager or System Status Application The cards should only be removed from a system after either a card shut down or a system shut down Feature Key Dongle SAP Code IPO IP500 V2 SYS SD CARD A LAW 700500924 IPO IP500 V2 SYS SD CARD MU LAW 700500925 IPO IP500 V2 SYS SD CARD PARTNER 700500926 IPO IP500 V2 SYS SD CARD NORSTAR 700500927...

Page 237: ... the following languages Arabic Chinese Mandarin Chinese Cantonese Danish Dutch English UK English US Finnish French French Canadian German Italian Korean Norwegian Portuguese Portuguese Brazilian Russian Swedish Spanish Spanish Latin Spanish Argentinean PCM Encoding A Law or Mu Law PCM Pulse Code Modulation is a method for encoding voice as data In telephony two methods PCM encoding are widely us...

Page 238: ...unting kit should used to attach the brackets to the control unit The following wall and rack mounting kit is currently available IPO IP500 RACK MNTG KIT V3 SAP Code 700503160 These kits can be used for wall and rack mounting of an IP500 V2 control unit and IP500 external expansion modules The kits incorporates cable routing at the front and rear of the unit For wall mounted control units it allow...

Page 239: ...7100 M7100N M7208 M7208N M7310 M7310N M7324 M7324N T Series T7000 T7100 T7208 T7316 T7316E T7406 T7406E Analog Telephones Analog phones and devices connect to PHONE ports with the IP Office system However due to the variety of analog phones and device available no guarantee of operation is given It is the responsibility of the IP Office installer and maintainer to test and verify the operation of ...

Page 240: ...ies 1220 1230 B100 Series B179 D100 Series These DECT handsets up to 8 use a base station that connects to the IP Office system using a SIP trunk and appear on the IP Office as SIP extensions E129 A simple SIP telephone the E129 support auto answer handsfree and headset operation E169 A SIP telephone that supports the docking of mobile devices 242 242 301 303 ...

Page 241: ... 1010 and 1040 phones are supported Each consists of a main module to which a range of video camera and microphone speaker devices can be attached The main module provides outputs for display of video on HD video compatible devices The availability of VCM Voice Compression Module channels is necessary to support IP telephony For IP Office 6 0 these phones require an Avaya IP Endpoints license 1010...

Page 242: ...avaya com 13 8 2 1120 1140 1220 1230 These Avaya SIP telephones are supported by IP Office Release 6 1 and higher The availability of VCM Voice Compression Module channels is necessary to support IP telephony For IP Office 6 0 these phones require an Avaya IP Endpoints license 1120 Telephone 1140 Telephone 1120 Telephone 1140 Telephone 42 365 ...

Page 243: ... Release 6 0 and higher 1603 Feature 1403 Connects via DS port IP Office Release 6 0 Programmable Buttons 3 Headset Socket Handsfree Speaker Microphone Message Waiting Lamp Display 2 x 16 backlit Supported Add Ons None Upgradeable Firmware Fixed Telephony Function Keys SPEAKER HEADSET MUTE VOLUME UP CONTACTS MESSAGE HOLD TRANSFER VOLUME DOWN CALL LOG DROP REDIAL CONFERENCE MENU Variant SAP Code 14...

Page 244: ...e 6 0 and higher 1408 Feature 1408 Connects via DS port IP Office Release 6 0 Programmable Buttons 8 Headset Socket Handsfree Speaker Microphone Message Waiting Lamp Display 3 x 24 backlit Supported Add Ons None Upgradeable Firmware Fixed Function Keys SPEAKER HEADSET MUTE VOLUME UP CONTACTS MESSAGE HOLD TRANSFER VOLUME DOWN CALL LOG DROP REDIAL CONFERENCE MENU Variant SAP Code 1408 Telephone Blac...

Page 245: ...igher 1416 Feature 1416 Connects via DS port IP Office Release 6 0 Programmable Buttons 16 Headset Socket Handsfree Speaker Microphone Message Waiting Lamp Display 4 x 24 Backlit Supported Add Ons DBM32 x 3 Upgradeable Firmware Fixed Function Keys SPEAKER HEADSET MUTE VOLUME UP CONTACTS MESSAGE HOLD TRANSFER VOLUME DOWN CALL LOG DROP REDIAL CONFERENCE MENU Variant SAP Code 1416 Telephone Black 700...

Page 246: ...ower Consumption Class 2 4 3W Class 2 4 3W Display 2 x 16 backlit Supported Add Ons None Upgradeable Firmware PC Pass Through Port with Voice Priority Fixed Telephony Function Keys SPEAKER HEADSET MUTE VOLUME UP CONTACTS MESSAGE HOLD TRANSFER VOLUME DOWN CALL LOG DROP REDIAL CONFERENCE MENU Material Description Code Phones Ethernet cord sold separately Local power sold separately PoE adapter sold ...

Page 247: ...s on this document infodev avaya com System Components Phones Material Description Code Power Adapter for 1600 IP Phones 5V CHINA 700451289 Power Adapter for 1600 IP Phones 5V AUSTRALIA 700451297 Labels 1603 Paper DESI Labels Pack of 50 Labels 8 5 x 11 700415706 1603 Paper DESI Labels Pack of 50 Labels A4 700434210 ...

Page 248: ...irmware PC Pass Through Port with Voice Priority Fixed Function Keys SPEAKER HEADSET MUTE VOLUME UP CONTACTS MESSAGE HOLD TRANSFER VOLUME DOWN CALL LOG DROP REDIAL CONFERENCE MENU Material Description Code Phones Ethernet cord sold separately Local power sold separately PoE adapter sold separately 1608 IP Phone 700415557 1608 I IP Phone 700458532 Replacement Stand 700415714 Wall Mounting Kit 70041...

Page 249: ...Monaural One Ear Voice Tube HIS cable required 700343718 SupraElite Monaural One Ear Noise Cancelling HIS cable required 700343726 SupraElite Monaural Two Ear Voice Tube HIS cable required 700343734 SupraElite Monaural Two Ear Noise Cancelling HIS cable required 700343742 AWH 55 Wireless Headset 700428204 AWH 65 Wireless Headset UK 700428212 AWH 65 Wireless Headset EURO 700428220 AWH75N Executive ...

Page 250: ...ugh Port with Voice Priority Fixed Function Keys SPEAKER HEADSET MUTE VOLUME UP CONTACTS MESSAGE HOLD TRANSFER VOLUME DOWN CALL LOG DROP REDIAL CONFERENCE MENU Material Description Code Phones Ethernet cord sold separately Local power sold separately PoE adapter sold separately 1616 IP Phone 700450190 1616 I IP Phone 700458540 BM32 Button Module for 1616 includes cable and bridge 700415573 Replace...

Page 251: ...lite Monaural One Ear Voice Tube HIS cable required 700343718 SupraElite Monaural One Ear Noise Cancelling HIS cable required 700343726 SupraElite Monaural Two Ear Voice Tube HIS cable required 700343734 SupraElite Monaural Two Ear Noise Cancelling HIS cable required 700343742 AWH 55 Wireless Headset 700428204 AWH 65 Wireless Headset UK 700428212 AWH 65 Wireless Headset EURO 700428220 AWH75N Execu...

Page 252: ...ot used 2402D Feature Detail Connects via DS port IP Office Release 3 0 Programmable Buttons 2 Headset Socket Handsfree Speaker Microphone Message Waiting Lamp Display Not used Supported Add Ons None Upgradable Firmware Standard DCP Phone Keys SPEAKER HEADSET MUTE VOLUME UP MESSAGES HOLD TRANSFER VOLUME DOWN DROP REDIAL CONFERENCE Variant SAP Code 2402D Multi Grey 700381973 Replacement Handset Dar...

Page 253: ...s x 2 pages Headset Socket Handsfree Speaker Microphone Message Waiting Lamp Display 29 characters x 5 lines 168 x 80 pixels Supported Add Ons None Upgradable Firmware Standard DCP Phone Keys SPEAKER HEADSET MUTE VOLUME UP MESSAGES HOLD TRANSFER VOLUME DOWN DROP REDIAL CONFERENCE Variant SAP Code 2410 Multi Grey 700381999 Replacement Handset Dark Grey 700203797 Amplified Handset Dark Grey 70022973...

Page 254: ...D TRANSFER VOLUME DOWN DROP REDIAL CONFERENCE Variant SAP Code 2420 Multi Grey 700381585 Replacement Handset Dark Grey 700203797 Amplified Handset Dark Grey 700229735 Noisy Location Handset Dark Grey 700229743 Push to Talk Handset Dark Grey 700229727 201B Recorder Interface Module 700381635 20B Stand 700381650 EU24 Multi Grey 700381817 1151D1 Power Supply With CAT5 cable 700434897 1151D2 Power Sup...

Page 255: ...r AVPP The availability of VCM Voice Compression Module channels is necessary to support IP telephony For IP Office 6 0 these phones require an Avaya IP Endpoints license 3616 Feature Detail Connects via IP network IP Office Release 2 0 Programmable Buttons 6 Headset Socket Message Waiting Lamp Upgradable Firmware Variant SAP Code 3616 Wireless Phone 700413040 Additional battery pack for 3616 7002...

Page 256: ...for use in healthcare environments It is waterproof and has a back lit display The availability of VCM Voice Compression Module channels is necessary to support IP telephony For IP Office 6 0 these phones require an Avaya IP Endpoints license 3616 Feature Detail Connects via IP network IP Office Release 3 2 Programmable Buttons 6 Headset Socket Message Waiting Lamp Upgradable Firmware Variant SAP ...

Page 257: ...Compression Module channels is necessary to support IP telephony For IP Office 6 0 these phones require an Avaya IP Endpoints license 3626 Feature Detail Connects via IP network IP Office Release 2 0 Programmable Buttons 6 Headset Socket Message Waiting Lamp Upgradable Firmware Variant SAP Code 3626 Wireless Phone 700413024 Additional battery pack for 3626 700277395 Desktop charger for 3626 700412...

Page 258: ...ones require an Avaya IP Endpoints license The 3641 supports the following features Lightweight innovative design Simple to use 802 11a 802 11b and 802 11g standard compatible Transmission type Direct Sequence Spread Spectrum DSSS FCC certification Part 15 247 Management of telephones via DHCP and TFTP Voice encoding G711 Wired Equivalent Privacy WEP 40bit and 128 bit WPA PSK WPA2 PSK 5x16 charact...

Page 259: ...ints license The 3645 supports the following features Lightweight innovative design Simple to use 802 11a 802 11b and 802 11g standard compatible Transmission type Direct Sequence Spread Spectrum DSSS FCC certification Part 15 247 Management of telephones via DHCP and TFTP Voice encoding G711 Wired Equivalent Privacy WEP 40bit and 128 bit WPA PSK WPA2 PSK 5x16 character alphanumeric plus status in...

Page 260: ...aya IP DECT base stations 3701 Feature Detail Connects via IP network IP Office Release 3 1 Programmable Buttons Headset Socket Handsfree Speaker Microphone Message Waiting Lamp Upgradable Firmware Variant SAP Code 3701 700346802 Belt Clip 700346885 Phone Charger 700346828 Power Adaptor for Charger European 700346836 UK 700346844 Australia 700378318 8 Phone Gang Charger 700346851 Power Adaptor for...

Page 261: ...hen using Avaya IP DECT base stations 3711 Feature Detail Connects via IP network IP Office Release 3 1 Programmable Buttons Headset Socket Handsfree Speaker Microphone Message Waiting Lamp Upgradable Firmware Variant SAP Code 3711 700346810 Belt Clip 700346885 Phone Charger 700346828 Power Adaptor for Charger European 700346836 UK 700346844 Australia 700378318 8 Phone Gang Charger 700346851 Power...

Page 262: ...omments on this document infodev avaya com 13 8 19 3720 This DECT handset is supported with Avaya DECT R4 on IP Office Release 5 and higher The availability of VCM Voice Compression Module channels is necessary to support IP telephony For IP Office 6 0 these phones require an Avaya IP Endpoints license 42 365 ...

Page 263: ...his document infodev avaya com System Components Phones 13 8 20 3725 This DECT handset is supported with Avaya DECT R4 on IP Office Release 5 and higher The availability of VCM Voice Compression Module channels is necessary to support IP telephony For IP Office 6 0 these phones require an Avaya IP Endpoints license 42 365 ...

Page 264: ...mments on this document infodev avaya com 13 8 21 3740 The 3740 is supported with Avaya DECT R4 systems and IP Office Release 7 0 and higher The availability of VCM Voice Compression Module channels is necessary to support IP telephony For IP Office 6 0 these phones require an Avaya IP Endpoints license 42 365 ...

Page 265: ...dev avaya com System Components Phones 13 8 22 3749 The 3746 is a ruggedized DECT handset It is supported with Avaya DECT R4 systems and IP Office Release 7 0 and higher The availability of VCM Voice Compression Module channels is necessary to support IP telephony For IP Office 6 0 these phones require an Avaya IP Endpoints license 42 365 ...

Page 266: ...tional power outlet sockets are required for the phone charger This phone is supported in North America U Law only Not supported on control unit base cards Depending on coverage overlap between three and five 3810s can be connected to the same IP Office 3810 Feature Detail Connects via DS port IP Office Release 2 1 Programmable Buttons 4 Headset Socket Handsfree Speaker Microphone Message Waiting ...

Page 267: ...T phone is supported on an IP500 V2 control unit running in Partner Edition mode The base station uses an ETR port for connection to the IP Office This phone is no longer available from Avaya and has been superseded by the 3920 13 8 25 3920 This single station DECT phone is supported on an IP500 V2 control unit running in Partner Edition mode The base station uses an ETR port for connection to the...

Page 268: ...ture Detail Connects via DS port IP Office Release 1 0 Programmable Buttons 6 Headset Socket Handsfree Speaker Microphone Message Waiting Lamp Display 16 characters x 2 lines Supported Add Ons None Upgradable Firmware Standard DCP Phone Keys SPEAKER HEADSET MUTE VOLUME UP MESSAGES HOLD TRANSFER VOLUME DOWN DROP REDIAL CONFERENCE Item SAP Code 4406D Black 108199027 4406D White 108199019 Small 4400 ...

Page 269: ... modules module at PCS level 5 Earlier expansion modules only support sixteen of these telephones 4412D Feature Detail Connects via DS port IP Office Release 1 0 Programmable Buttons 24 12 12 Headset Socket Handsfree Speaker Microphone Message Waiting Lamp Display 24 characters x 2 lines Supported Add Ons 4450 x 2 Upgradable Firmware Standard DCP Phone Keys SPEAKER HEADSET MUTE VOLUME UP MESSAGES ...

Page 270: ...ese telephones 4424D Feature Detail Connects via DS ports IP Office Release 1 0 Programmable Buttons 24 Headset Socket Handsfree Speaker Microphone Message Waiting Lamp Display 24 characters x 2 lines Supported Add Ons 4450 x 2 Upgradeable Firmware Standard DCP Phone Keys SPEAKER HEADSET MUTE VOLUME UP MESSAGES HOLD TRANSFER VOLUME DOWN DROP REDIAL CONFERENCE Item SAP Code 4424D Black 108199084 Wh...

Page 271: ...Network IP Office Release 3 0 Programmable Buttons 2 Headset Socket Handsfree Speaker Microphone Message Waiting Lamp PoE Class Typical Idle Power Consumption 3 5W Class 2 Display None Supported Add Ons None Upgradeable Firmware PC Pass Through Port with Voice Priority Standard DCP Phone Keys SPEAKER HEADSET MUTE VOLUME UP MESSAGES HOLD TRANSFER VOLUME DOWN DROP REDIAL CONFERENCE Variant SAP Code ...

Page 272: ...ts license 4602 4602SW Feature 4602IP 4602SW Connects via IP network IP Office Release 1 3 Programmable Buttons 2 Headset Socket Handsfree Speaker Microphone Message Waiting Lamp PoE Class Typical Idle Power Consumption 3 5W Class 2 Display 24 characters x 2 lines Supported Add Ons None Upgradable Firmware PC Pass Through Port with Voice Priority Standard DCP Phone Keys SPEAKER HEADSET MUTE VOLUME...

Page 273: ...Socket Handsfree Speaker Microphone Message Waiting Lamp PoE Class Typical Idle Power Consumption 4 0W Class 2 Display 29 characters x 5 lines 168 x 80 pixels Supported Add Ons None Upgradable Firmware PC Pass Through Port with Voice Priority Standard DCP Phone Keys SPEAKER HEADSET MUTE VOLUME UP MESSAGES HOLD TRANSFER VOLUME DOWN DROP REDIAL CONFERENCE Variant SAP Code 4610SW Multi Grey 700381957...

Page 274: ...ne Message Waiting Lamp PoE Class Typical Idle Power Consumption 4W Class 3 5 9W Class 3 Display 29 characters x 7 lines 168 x 132 pixels Supported Add Ons EU24 EU24BL Upgradeable Firmware PC Pass Through Port with Voice Priority Standard DCP Phone Keys SPEAKER HEADSET MUTE VOLUME UP MESSAGES HOLD TRANSFER VOLUME DOWN DROP REDIAL CONFERENCE Variant SAP Code 4620IP Multi Grey 700212186 4620SW Multi...

Page 275: ...dsfree Speaker Microphone Message Waiting Lamp PoE Class Typical Idle Power Consumption 5 75W Class 2 Display 29 characters x 7 lines 168 x 132 pixels Supported Add Ons EU24 EU24BL Upgradeable Firmware PC Pass Through Port with Voice Priority Standard DCP Phone Keys SPEAKER HEADSET MUTE VOLUME UP MESSAGES HOLD TRANSFER VOLUME DOWN DROP REDIAL CONFERENCE Variant SAP Code 4621SW Multi Grey 700345192...

Page 276: ... Message Waiting Lamp PoE Class Typical Idle Power Consumption 6 45W Class 3 Display 29 characters x 7 lines 168 x 132 pixels Supported Add Ons EU24 EU24BL Upgradeable Firmware PC Pass Through Port with Voice Priority Standard DCP Phone Keys SPEAKER HEADSET MUTE VOLUME UP MESSAGES HOLD TRANSFER VOLUME DOWN DROP REDIAL CONFERENCE Variant SAP Code 4625SW Multi Grey 700381551 Replacement Handset Dark...

Page 277: ...can be used to access an addition 12 programmable slots 5402 Feature Detail Connects via DS port IP Office Release 3 0 Programmable Buttons 2 Headset Socket Handsfree Speaker Microphone Message Waiting Lamp Display 24 characters x 2 lines Supported Add Ons None Upgradable Firmware Standard DCP Phone Keys SPEAKER HEADSET MUTE VOLUME UP MESSAGES HOLD TRANSFER VOLUME DOWN DROP REDIAL CONFERENCE Varia...

Page 278: ...ogrammable Buttons 12 6 buttons x 2 pages Headset Socket Handsfree Speaker Microphone Message Waiting Lamp Display 29 characters x 5 lines 168 x 80 pixels Supported Add Ons None Upgradable Firmware Standard DCP Phone Keys SPEAKER HEADSET MUTE VOLUME UP MESSAGES HOLD TRANSFER VOLUME DOWN DROP REDIAL CONFERENCE Variant SAP Code 5410 Multi Grey 700345291 5410 RoHS compliant Multi Grey 700382005 Repla...

Page 279: ...e Keys SPEAKER HEADSET MUTE VOLUME UP MESSAGES HOLD TRANSFER VOLUME DOWN DROP REDIAL CONFERENCE Variant SAP Code 5420D Multi Grey 700339823 5420D RoHS compliant Multi Grey 700381627 Replacement Handset Dark Grey 700203797 Amplified Handset Dark Grey 700229735 Noisy Location Handset Dark Grey 700229743 Push to Talk Handset Dark Grey 700229727 201B Recorder Interface Module 700381635 20B Stand 70038...

Page 280: ...Feature Detail Connects via IP Network IP Office Release 3 0 Programmable Buttons 2 Headset Socket Handsfree Speaker Microphone Message Waiting Lamp PoE Class Typical Idle Power Consumption 3 5W Class 2 Display None Supported Add Ons None Upgradeable Firmware PC Pass Through Port with Voice Priority Standard DCP Phone Keys SPEAKER HEADSET MUTE VOLUME UP MESSAGES HOLD TRANSFER VOLUME DOWN DROP REDI...

Page 281: ...P 5602SW Feature 5602IP 5602SW Connects via IP network IP Office Release 3 0 Programmable Buttons 2 Headset Socket Handsfree Speaker Microphone Message Waiting Lamp PoE Class Typical Idle Power Consumption 4 1W Class 2 Display 24 characters x 2 lines Supported Add Ons None Upgradable Firmware PC Pass Through Port with Voice Priority Standard DCP Phone Keys SPEAKER HEADSET MUTE VOLUME UP MESSAGES H...

Page 282: ...E Class Typical Idle Power Consumption 5W Class 2 Display 29 characters x 5 lines 168 x 80 pixels Supported Add Ons None Upgradable Firmware PC Pass Through Port with Voice Priority Standard DCP Phone Keys SPEAKER HEADSET MUTE VOLUME UP MESSAGES HOLD TRANSFER VOLUME DOWN DROP REDIAL CONFERENCE Variant SAP Code 5610SW Multi Grey 700345333 5610SW RoHS compliant Multi Grey 700381965 Replacement Hands...

Page 283: ...andsfree Speaker Microphone Message Waiting Lamp PoE Class Typical Idle Power Consumption 5 9W Class 3 Display 29 characters x 7 lines 168 x 132 pixels Supported Add Ons EU24 EU24BL Upgradeable Firmware PC Pass Through Port with Voice Priority Standard DCP Phone Keys SPEAKER HEADSET MUTE VOLUME UP MESSAGES HOLD TRANSFER VOLUME DOWN DROP REDIAL CONFERENCE Variant SAP Code 5620IP Multi Grey 70033981...

Page 284: ...le Power Consumption 5 9W Class 3 Display 29 characters x 7 lines 168 x 132 pixels Supported Add Ons EU24 EU24BL Upgradeable Firmware PC Pass Through Port with Voice Priority Standard DCP Phone Keys SPEAKER HEADSET MUTE VOLUME UP MESSAGES HOLD TRANSFER VOLUME DOWN DROP REDIAL CONFERENCE Variant SAP Code 5621SW Multi Grey 700345982 5621SW RoHS compliant Multi Grey 700385982 Replacement Handset Dark...

Page 285: ...nfodev avaya com System Components Phones 13 8 43 9504 9500 Series phones are supported by IP Office Release 7 0 and higher The phones provide 4 physical buttons with red and green LEDs These can be used for up to 12 programmable features Variant SAP Code 9504 Telephone Charcoal Grey 700500206 BM12 Button Module Charcoal Grey 700480643 ...

Page 286: ...rted by IP Office Release 7 0 and higher The phones provide 8 physical buttons with red and green LEDs These can be used for up to 24 programmable features The phones support the addition of up to 3 BM12 button modules supporting an additional 24 programmable features using 12 buttons per module Variant SAP Code 9508 Telephone Charcoal Grey 700500207 BM12 Button Module Charcoal Grey 700480643 ...

Page 287: ...d other IP Office features The phone is available with or without Gigabit support This phone can be used with up to 3 x BM12 or 3 x SBM24 button modules Each module provides an additional 24 programmable buttons Attaching button modules requires the phone to be powered as a Class 3 device by setting its power switch to the H position If not being powered by PoE these telephones use an Avaya Single...

Page 288: ...es supports 24 programmable buttons These can be used for call appearance functions and other IP Office features This phone can be used with up to 3 x BM12 or 3 x SBM24 button modules Each module provides an additional 24 programmable buttons Attaching button modules requires the phone to be powered as a Class 3 device by setting its power switch to the H position If not being powered by PoE these...

Page 289: ...Deploying Avaya IP Office Platform IP500 V2 Page 289 15 601042 Issue 30j 18 May 2015 IP Office Platform 9 1 Comments on this document infodev avaya com System Components Phones ...

Page 290: ... the phone is used with additional equipment such as a button module 9620 Feature 9620L 9620C Connects via IP network IP network IP Office Release 6 0 6 0 Programmable Buttons Soft buttons Soft buttons Headset Socket Handsfree Speaker Microphone Message Waiting Lamp PoE Class Typical Idle Power Consumption Class 1 Class 1 Display 1 4 VGA Greyscale 1 4 VGA Color Supported Add Ons Upgradeable Firmwa...

Page 291: ...nts on this document infodev avaya com System Components Phones Replacement Handset Charcoal Grey 700416548 Amplified Speech Handset Charcoal Grey 700446370 Replacement Handset Cord 9 feet Charcoal Grey 700383318 Replacement Handset Cord 25 feet Charcoal Grey 700383821 Replacement Line Cord Charcoal Grey 700383326 ...

Page 292: ...BAL models do not include text labels under the buttons The phones support 24 programmable buttons which are displayed as touchscreen options These can be used for call appearance functions and other IP Office features In addition the phone supports a home screen on which the user can add up to 8 icons for programmable functions in addition to those icons present through installation configuration...

Page 293: ... a button module 9630 Feature 9630 Connects via IP network IP Office Release 6 0 Programmable Buttons Headset Socket Handsfree Speaker Microphone Message Waiting Lamp PoE Class Typical Idle Power Consumption Class 2 Display 1 3 VGA Greyscale Supported Add Ons SMB24 x 3 Upgradeable Firmware PC Pass Through Port with Voice Priority Fixed Function Keys SPEAKER HEADSET MUTE VOLUME UP CONTACTS MESSAGE ...

Page 294: ...Platform IP500 V2 Page 294 15 601042 Issue 30j 18 May 2015 IP Office Platform 9 1 Comments on this document infodev avaya com Replacement Handset Cord 25 feet Charcoal Grey 700383821 Replacement Line Cord Charcoal Grey 700383326 ...

Page 295: ... phone is used with additional equipment such as a button module 9640 Feature 9640 Connects via IP network IP Office Release 6 0 Programmable Buttons Headset Socket Handsfree Speaker Microphone Message Waiting Lamp PoE Class Typical Idle Power Consumption Class 2 Display 1 3 VGA Greyscale Supported Add Ons SMB24 x 3 Upgradeable Firmware PC Pass Through Port with Voice Priority Fixed Function Keys ...

Page 296: ...s on this document infodev avaya com Bluetooth Adapter 700383789 Replacement Handset Charcoal Grey 700416548 Amplified Speech Handset Charcoal Grey 700446370 Replacement Handset Cord 9 feet Charcoal Grey 700383318 Replacement Handset Cord 25 feet Charcoal Grey 700383821 Replacement Line Cord Charcoal Grey 700383326 ...

Page 297: ...or call appearance functions and other IP Office features In addition the phone supports a home screen on which the user can add up to 8 icons for programmable functions in addition to those icons present through installation configuration This phone can be used with up to 3 x BM12 or 3 x SBM24 button modules Each module provides an additional 24 programmable buttons Attaching button modules requi...

Page 298: ...ble Buttons Headset Socket Handsfree Speaker Microphone Message Waiting Lamp PoE Class Typical Idle Power Consumption Class 2 Class 2 Display 1 3 VGA Greyscale 1 3 VGA Color Supported Add Ons SMB24 x 3 SMB24 x 3 Upgradeable Firmware PC Pass Through Port with Voice Priority Fixed Function Keys SPEAKER HEADSET MUTE VOLUME UP CONTACTS MESSAGE HOLD TRANSFER VOLUME DOWN CALL LOG DROP REDIAL CONFERENCE ...

Page 299: ...Avaya IP Office Platform IP500 V2 Page 299 15 601042 Issue 30j 18 May 2015 IP Office Platform 9 1 Comments on this document infodev avaya com System Components Phones Replacement Line Cord Charcoal Grey 700383326 ...

Page 300: ... Feature 0 This feature code can be used to dial a stored number If Feature 0 is followed by a 3 dight number in the range 000 to 255 the system directory entry with the matching index is dialed If Feature 0 is followed by and a 2 digit number in the range 71 to 94 the personal directory entry with the matching index is dialed Hold Switch Calls Feature 2 This feature code will hold the current cal...

Page 301: ...Conference Phone Conference phone for personal office use and small and medium sized conference rooms Connects to the IP500 V2 system using an analog extension port B159 Conference Phone Conference phone for medium to large sized conference rooms Connects to the IP500 V2 system using an analog extension port This model can also be connected to a PC using USB or to a DECT GSM device B169 Conference...

Page 302: ...higher A single base station can support up to eight handsets with each handset supporting five calls Each IP Office can support up to four base stations Each D100 Series handset appears in the IP Office configuration as a SIP extension and requires an Avaya IP Endpoint license and available VCM resources The D100 SIP DECT Wireless telephone system is approved in the following regions USA Canada E...

Page 303: ...on this document infodev avaya com System Components Phones 13 8 56 E129 The E129 is an Avaya SIP phone It supports auto answer handsfree and headset operation and integration with IP Office voicemail The phone uses PoE or a separate power supply unit The phone includes a PC bypass port Can be wall mounted if required ...

Page 304: ... is only supported on an ETR6 card in IP500 V2 systems They are only supported in IP Office Basic Edition PARTNER Mode or IP Office Basic Edition modes running in a North American locale They are not supported on systems which have their companding mode set to A Law Both Refresh and Euro Style variants of the phones are supported An additional analog device using the same extension number can be c...

Page 305: ...and higher It is only supported on an ETR6 card in IP500 V2 systems They are only supported in IP Office Basic Edition PARTNER Mode or IP Office Basic Edition modes running in a North American locale They are not supported on systems which have their companding mode set to A Law Both Refresh and Euro Style variants of the phones are supported An additional analog device using the same extension nu...

Page 306: ...ey are only supported in IP Office Basic Edition PARTNER Mode or IP Office Basic Edition modes running in a North American locale They are not supported on systems which have their companding mode set to A Law Both Refresh and Euro Style variants of the phones are supported An additional analog device using the same extension number can be connected via the ETR phone s AUX socket A maximum of 4 ET...

Page 307: ...on an IP500 V2 They can be connected to digital station ports provided by an IP500 TCM8 base card DS16A DS30A external expansion module or DS16B DS30B external expansion module 13 8 61 M7100N Avaya M and T Series phones are supported by IP Office Release 7 0 and higher on an IP500 V2 They can be connected to digital station ports provided by an IP500 TCM8 base card DS16A DS30A external expansion m...

Page 308: ...V2 They can be connected to digital station ports provided by an IP500 TCM8 base card DS16A DS30A external expansion module or DS16B DS30B external expansion module 13 8 63 M7208N Avaya M and T Series phones are supported by IP Office Release 7 0 and higher on an IP500 V2 They can be connected to digital station ports provided by an IP500 TCM8 base card DS16A DS30A external expansion module or DS1...

Page 309: ...on an IP500 V2 They can be connected to digital station ports provided by an IP500 TCM8 base card DS16A DS30A external expansion module or DS16B DS30B external expansion module 13 8 65 M7310N Avaya M and T Series phones are supported by IP Office Release 7 0 and higher on an IP500 V2 They can be connected to digital station ports provided by an IP500 TCM8 base card DS16A DS30A external expansion m...

Page 310: ...provided by an IP500 TCM8 base card DS16A DS30A external expansion module or DS16B DS30B external expansion module Additional buttons can be supported on a M7324 phone through the addition of KLM button module 13 8 67 M7324N Avaya M and T Series phones are supported by IP Office Release 7 0 and higher on an IP500 V2 They can be connected to digital station ports provided by an IP500 TCM8 base card...

Page 311: ...500 TCM8 base card DS16A DS30A external expansion module or DS16B DS30B external expansion module The T7000 telephone is an entry level digital set for basic low use office environments The T7000 is used primarily in the EMEA not available in North America 13 8 69 T7100 Avaya M and T Series phones are supported by IP Office Release 7 0 and higher on an IP500 V2 They can be connected to digital sta...

Page 312: ...s on this document infodev avaya com 13 8 70 T7208 Avaya M and T Series phones are supported by IP Office Release 7 0 and higher on an IP500 V2 They can be connected to digital station ports provided by an IP500 TCM8 base card DS16A DS30A external expansion module or DS16B DS30B external expansion module 206 222 225 ...

Page 313: ...ument infodev avaya com System Components Phones 13 8 71 T7316 Avaya M and T Series phones are supported by IP Office Release 7 0 and higher on an IP500 V2 They can be connected to digital station ports provided by an IP500 TCM8 base card DS16A DS30A external expansion module or DS16B DS30B external expansion module 206 222 225 ...

Page 314: ...ya M and T Series phones are supported by IP Office Release 7 0 and higher on an IP500 V2 They can be connected to digital station ports provided by an IP500 TCM8 base card DS16A DS30A external expansion module or DS16B DS30B external expansion module Additional buttons can be supported on a T7316E phone through the addition of T7316E KEM button modules 206 222 225 329 ...

Page 315: ... or DS16B DS30B external expansion module These cordless phones use a base station that can support multiple sets The T7406E base station supports up to 4 T7406E handsets The T7406 base station supports up to 3 T7406 handsets Each supported handset requires a connection from the base station to a BST port on the IP Office system Each phone is dedicated to its base station and cannot roam even if m...

Page 316: ...t using T3 phones on systems with other types of digital stations no longer apply T3 Classic Feature Detail Connects via DS port IP Office Release 3 1 Not Small Office Edition Programmable Buttons 4 Headset Socket Handsfree Speaker Microphone Message Waiting Lamp Upgradeable Firmware Using optional T3 Headset Link unit Variant Colour SAP Code T3 UPN Classic Black 700380272 White 700380306 T3 IP Cl...

Page 317: ...ons against using T3 phones on systems with other types of digital stations no longer apply T3 Comfort Feature T3 Comfort Connects via DS ports IP Office Release 3 1 Not Small Office Edition Programmable Buttons 10 Headset Socket Handsfree Speaker Microphone Message Waiting Lamp Upgradeable Firmware Using optional T3 Headset Link unit Variant Colour SAP Code T3 UPN Comfort Black 700380280 White 70...

Page 318: ...ng T3 phones on systems with other types of digital stations no longer apply T3 Compact Feature T3 Compact Connects via DS ports IP Office Release 3 1 Not Small Office Edition Programmable Buttons 10 Headset Socket Handsfree Speaker Microphone Message Waiting Lamp Upgradeable Firmware Using optional T3 Headset Link unit Variant Colour SAP Code T3 UPN Compact Black 700380264 White 700380298 T3 IP C...

Page 319: ...o a maximum of 32 BM32 modules total are supported the IP Office system EU24 24 Max 1 per phone 8 per system Add on for the 2420 4620 4620SW 4625 5420 5620 5620SW and 5621 Provides an additional 24 programmable buttons Button display icons are on two switchable pages with 12 icons on each page EU24BL 24 Max 1 per phone 8 per system As per the EU24 above but with a backlight function to match the 4...

Page 320: ... the 20A stand To install the 201B the phones existing stand must be removed and be replace by a 20B stand also called the 20B Module Adapter Base This is an expanded stand that includes two slots into one of which the 201B can be inserted However only one 201B is supported per phone Use of the 20B and therefore the 201B requires the phone to be powered by a 1151D1 or 1151D2 power supply unit Full...

Page 321: ... supplied IP Office supports a maximum 2 x 4450 units on each Digital Station expansion module including the IP406 V2 control unit A maximum of 8 x 4450 units total are supported on the whole IP Office system For additional limitations see Phone Add Ons This phone is not supported on the IP500 DS8 Extension Card For the IP500 it will work on external Digital Station Expansion Modules 4450 Feature ...

Page 322: ...d Up to 3 units can be connected in a chain from a single 1616 For 1616 phones to support a BM32 the phone must be powered by an individual 1600 Series Power Adapter Up to a maximum of 32 BM32 units on the system For additional limitations see Phone Add Ons Item SAP Code BM32 BUTTON MODULE 700415573 Accessories 1600 SERIES BM32 CABLE REPLACEMENT 700415581 1600 SERIES BM32 BOND BRIDGE REPLACEMENT 7...

Page 323: ...IDGE REPLACEMENT 700415599 1616 BM32 PLASTIC LABEL COVERS 20 REPLACEMENT 700415672 1600 SERIES BM32 FLIP STAND REPLACEMENT 700432800 Paper Labels 1616 BM32 PAPER DESI LABELS PACKAGE OF 50 LABELS 8 5 x 11 700415656 1616 BM32 PAPER DESI LABELS PACKAGE OF 50 LABELS A4 700434236 Note for Australian installations only Installations of the 1416 terminal with an 1151 PSU and DBM32 must be restricted to t...

Page 324: ...phones Doing otherwise will cause damage to the EU24 EU24BL and the equipment to which it is attached EU24 Feature Detail Connects via EU24 port on phone Supported by 2420 4620 4621 4625 5420 5620 5621 Maximum per phone 1 Maximum per IP Office 8 Additional Requirements A 1151 Type power supply unit must be used to power the phone IP Office Release 3 0 Programmable Buttons 24 Item SAP Code EU24 1XU...

Page 325: ...ble should only be connected to the port marked EU24 on suitable phones Doing otherwise will cause damage to the EU24 EU24BL and the equipment to which it is attached EU24BL Feature Detail Connects via EU24 port on phone Supported by 4620 4621 4625 5620 5621 Maximum per phone 1 Maximum per IP Office 8 Additional requirements A 1151 Type power supply unit must be used to power the phone IP Office r...

Page 326: ...1024 This type of button module can be used with the M7324 phones to provide additional programmable buttons For IP Office standard modes up to 2 modules can be attached to each phone For IP Office Basic Edition modes only 1 module can be attached to each phone Each module requires its own power supply unit 01 13 25 37 02 14 26 38 03 15 27 39 04 16 28 40 05 17 29 41 06 18 30 42 07 19 31 43 08 20 3...

Page 327: ...dule is supported with 9630G 9640 9640G 9650 and 9650C telephones For IP Office Release 9 0 also supported with 9608 9611 and 9641 Up to 3 SMB24 modules can be attached to any one phone For additional limitations see Phone Add Ons The Class requirement of PoE powered phones may be increased if the phone is used with additional equipment such as a button module Variant SAP Code SMB24 Button Module ...

Page 328: ... and designed to be attached to the associated phone Signalling is achieved by cable connection to the Link port on the T3 phone A further two T3 DSS units can be chained from the first T3 DSS For additional limitations see Phone Add Ons Feature Detail Connects via Link port on phone Supported by T3 Compact T3 Classic T3 Comfort Maximum per phone 3 Maximum per DS module Additional requirements Non...

Page 329: ...ted of any type on a single system is 1024 This type of button module can be used with the T7316E phones to provide 24 additional programmable buttons For IP Office standard modes up to 9 modules can be added per phone though addition power requirements apply if more than 4 modules are used with a phone For IP Office Basic Edition mode only 4 modules can be added per phone 01 13 02 14 03 15 04 16 ...

Page 330: ...dditional limitations see Phone Add Ons XM24 Feature XM24 Connects via XM24 port on phone Supported by 6416 6424 Maximum per phone 1 Maximum per DS module control unit 2 Maximum per IP Office system 10 Additional requirements 1151D1 or 1151D2 PSU for phone IP Office Release 1 0 Programmable Buttons 24 Item SAP Code XM24 Grey 700406523 White 700406515 XM24 Stand Grey 108272378 White 108272386 1151D...

Page 331: ...Base Station 19 North America N7B80CRE6 Digital Mobility Repeater 49 Canada US N7B80CUE6 Digital Mobility External Antenna 51 International N7B65KWE5 DMC 080 Digital Mobility Controller North America N7B65KJE5 DMC 320 Digital Mobility Controller North America N7B65KKE5 Digital Mobility 1 8 GHz solution Europe Hong Kong Australia New Zealand 4135 Handset Europe Hong Kong N7B80BME6 4145 Handset Euro...

Page 332: ...latform 9 1 Comments on this document infodev avaya com 13 10 2 DECT R4 Avaya 3720 3725 3740 and 3749 phones connect to the DECT base stations in a DECT R4 system They then connect to the IP Office via the IP network Avaya 3701 and 3711 phones are also supported but only as GAP compatible devices ...

Page 333: ... IP Office applications These are just outlines for full details refer to the specific installation manuals for those applications and to the IP Office Technical Bulletins IP Office Application Server ContactStore for IP Office one X Portal for IP Office Avaya Communicator SoftConsole IP Office Video SoftPhone TAPI Voicemail Pro Web Collaboration IP Office Manager System Monitor System Status Appl...

Page 334: ... used For Small Community Network scenarios where multiple voicemail servers are present for example distributed and backup server a mix of Linux based and Windows based servers are allowed Details DVD IP Office Application Server Release 9 1 DVD Set 2 License Depends on the IP Office applications selected during installation The IP Office Application Server server itself does not require any lice...

Page 335: ...t understand how to run Monitor when necessary as Avaya may request copies of Monitor traces to resolve support issues For IP Office 4 0 and higher the System Status Application has been added to provide more easily interpreted information than is provided by Monitor Details DVD IP Office Release 9 1 User Admin DVD Set 2 700506051 Disk 1 Languages English only License No license required PC Requir...

Page 336: ...anced Features Require one X Portal for IP Office and Voicemail Pro User directories and call logs via one X Portal for IP Office Presence XMPP 2 Party Instant Messaging 2 Party video calls Dual extension support User Profile Any user profile Office Worker or Power User Licenses Required System License Essential Edition Preferred Edition User Licenses Avaya Softphone license Office Worker or Power...

Page 337: ...d browser support refer to Operating System Summary 13 11 8 IP Office Video SoftPhone The IP Office Video SoftPhone application is the preferred SIP softphone application for use with IP Office systems It includes IP Office specific features not available in other non Avaya SIP softphone applications Support This IP Office Video SoftPhone Version 3 2 Windows and Mac is a legacy version only suppor...

Page 338: ...Phone Feature Windows PC Mac PC Operating System Microsoft Windows 7 32 bit and 64 bit Windows 7 support is only on Professional Enterprise and Ultimate versions Version 3 2 Mac OS 10 6 to 10 7 only Version 4 0 Mac OS 10 8 10 9 and 10 10 Processor Minimum Pentium 4 2 4 GHz or equivalent Video Card with DirectX 9 0c support Optimal Intel Core 2 Duo or equivalent Video Card with DirectX 9 0c support...

Page 339: ... for diagnostics escalation SSA is able to take a snap shot image of the IP Office system s status including a copy of its current configuration Use of SSA requires an IP Office service user name and password that has been configured for System Status access in the IP Office s security settings For IP500 V2 systems SSA is pre installed on the system s Avaya SD memory card and can be run by browsin...

Page 340: ...ed mode the TAPI software supports control of an individual user s associated extension allowing a TAPI compliant application to answer requires a phone that supports handsfree answer and make calls 3rd Party TAPI In this licensed mode TAPI software can be used to control call function on multiple user extension This mode is used with CTI Developer applications Details DVD IP Office Release 9 1 Us...

Page 341: ...e TTS functions of Windows to speak text and numbers to callers in addition to recording prompts This is intended mainly for scenarios where the Voicemail Pro is obtaining text and number values from a customer database Unified Messaging Service UMS Voicemail Pro supports a feature called voicemail email to send messages or message alerts to a user s email mailbox This however is a one way process...

Page 342: ...Deploying Avaya IP Office Platform IP500 V2 Page 342 15 601042 Issue 30j 18 May 2015 IP Office Platform 9 1 Comments on this document infodev avaya com ...

Page 343: ...P Office applications installable on supported Windows operating system It does not include browseable applications IP Office Application Windows 7 Windows 8 1 2008 2008 R2 2012 2012 R2 Server Applications 32 64 32 64 32 64 64 ContactStore one X Portal for IP Office IP Office Contact Center Voicemail Pro Server plus UMS plus campaigns MAPI service for Linux Voicemail Pro User Applications one X Po...

Page 344: ...IP Office Release Minimum PC Specification 1 16 Ports Release 5 0 As per each application 2 8 Ports 4 TTS 50 Simultaneous users Release 6 0 2GHz Dual Core 4GB RAM Windows 2008 R2 Server 32 or 64 bit 3 16 ports 8 TTS 150 Simultaneous users Release 6 0 2GHz Quad Core 6GB RAM Windows 2008 R2 64 bit Voicemail Pro includes UMS VB Scripting and 3rd party database operation ContactStore is not supported ...

Page 345: ...he IP Office Application Server which includes the installation of its own operating system No IP Office applications are supported on other 3rd party Linux operating systems 13 12 4 Browser Support The table below lists the support for IP Office applications which are accessed using a web browser Application Browser Internet Explorer Firefox Google Chrome Safari 7 8 0 10 0 11 0 Voicemail Pro Camp...

Page 346: ... Avaya BST digital phones DC I P Power input from external power supply unit DS Connection of Avaya digital station phones supported by IP Office RS232 DTE Used for control unit maintenance under Avaya guidance On expansion modules not used EF Emergency power failure ports found on the ETR6 base card ETR Only supported on IP500 V2 control unit running in IP Office Basic Edition PARTNER Mode or IP ...

Page 347: ... and another user socket a computer LAN port without requiring any rewiring of the cables between the patch panel and the user location Traditional IDC Punchdown Wiring Installations Where necessary the far end RJ45 plug can be stripped from IP Office cables and wired into traditional wiring systems using punch block connectors This type of installation should be performed by an experienced wiring...

Page 348: ...the control unit to expansion modules RJ45 to RJ45 Blue May be replaced by a yellow interconnect cable 2m 6 6 700472871 supplied with the IP500 4 Port Expansion card when using that card 700213457 1m 3 3 1m 3 3 LAN Cable Connects from IP Office LAN ports to IP devices RJ45 to RJ45 Grey 700213481 3m 9 10 100m 328 The table below details the maximum total cable distances for DS and analog extensions...

Page 349: ... South Africa and in areas of high lightning risk any module using analog trunk connections must be connected to a protective ground and to surge protection equipment 13 13 3 AUDIO Port This port is found on the rear of all IP Office control units It is used for the input of an external music on hold sound source Note that if the IP Office has loaded an internal music on hold sound file any input ...

Page 350: ...t each end of the S bus The IP Office So8 module BRI ports include integral 100ohm terminating resistors For IP Office 4 2 individual ports of an IP500 BRI daughter card can be switched to So mode This is done by setting the Line Sub Type to S Bus in the IP Office configuration In this case terminating resistors must be added at the IP Office end in addition to those at the other end of the S bus ...

Page 351: ...k ports to the line providers network termination equipment If that equipment does not use RJ45 sockets the cable may need to be stripped and rewired or an alternate cable used The appropriate signal pin outs and wire colours are detailed below IP Office Wire Network Termination BRI RJ45 BRI PRI PIN RJ45 1 Rx A White Orange 1 2 Rx B Orange White 2 3 Tx A White Green 3 4 Rx A Tx A Blue White 4 5 Rx...

Page 352: ...lack 14 Tip 39 Black Brown Ring 14 Brown Black 15 Tip 40 Black Slate Ring 15 Slate Black 16 Tip 41 Yellow Blue Ring 16 Blue Yellow Not Used 42 Yellow Orange 17 Orange Yellow 43 Violet Slate 08 Slate Violet Port Pin Wire 1 Tip 26 White Blue Ring 1 Blue White 2 Tip 27 White Orange Ring 2 Orange White 3 Tip 28 White Green Ring 3 Green White 4 Tip 29 White Brown Ring 4 Brown White 5 Tip 30 White Slate...

Page 353: ...1 cables supplied with some phones can be plugged directly into RJ45 ports including those on IP Office modules this is not recommend as the connection lock is not positive and may become disconnected DS ports on Digital Station expansion modules can be connected to out of building extensions If this is the case connection must be made via suitable protective devices at each end and via each build...

Page 354: ...trunk ports that are only useable when the card is fitted with an IP500 analog trunk daughter card When in power fail the EF ports are connected to trunk port 12 13 13 11 ETR Port ETR Enhanced Tip and Ring ports are provided by the ETR6 base card They can be used for the connection of DTMF analog phone devices and Avaya ETR phones Paging to external paging equipment is not supported via ETR6 ports...

Page 355: ...lied with each external expansion module SAP Code 1m 3 3 Blue cable 700213457 2m 6 6 Yellow cable 700472871 13 13 13 EXT O P Port These ports are found on the rear of all IP Office control units They are used for connection to external switching relays The port uses a standard 3 5mm stereo jack plug for connection The IP Office is able to open high resistance close low resistance or pulse close fo...

Page 356: ...ffice Basic Edition PARTNER Mode IP Office Basic Edition Norstar Mode or IP Office Basic Editions The LEDs are used as follows Green On connected Flashing Activity Yellow On 100Mbps Off 10Mbps LAN Cables These are CAT5 UTP cables for connection of various IP devices within the IP Office system IP Office LAN Pin MDIX Normal MDI Crossover Wire Standard Interconnect Crossover 1 Rx A Tx A White Orange...

Page 357: ...tart trunks during power failure to the IP Office system See also Emergency and Power Failure Ports Any phones connected to these ports should be clearly labeled as power fail extensions in accordance with the appropriate national and local regulatory requirements PF Pin Description 1 Not used 2 Pin 2 is internally connected to pin 5 via a ringer capacitor 3 Not used 4 Ring 5 Tip 6 Pin 6 is intern...

Page 358: ...lding extensions PHONE Pin Description 1 Not used 2 Not used 3 Not used 4 Ring 5 Tip 6 Not used 7 Not used 8 Not used REN 2 Off Hook Current 25mA Ring Voltage IP500 V2 Control Unit IP500 Phone Modules 49V rms Minimum Wire Size AWG 26 Maximum Cable Length AWG26 0 5km 1640 feet AWG24 AWG22 1km 3280 feet These ports do not include a ringing capacitor Therefore for connection to 4 wire analog phones w...

Page 359: ...orts to the line providers network termination equipment If that equipment does not use RJ45 sockets the cable may need to be stripped and rewired or an alternate cable used The appropriate signal pin outs and wire colours are detailed below IP Office Wire Network Termination RJ45 PRI PIN RJ45 1 Rx A White Orange 1 2 Rx B Orange White 2 3 White Green 3 4 Tx A Blue White 4 5 Tx B White Blue 5 6 Gre...

Page 360: ...ion via a PC serial port as follows Bits per second 38 400 Parity None Flow Control None Data bits 8 Stop Bits 1 Settings Emulation TTY DTE Cables These cables are used for system maintenance and diagnostics under Avaya guidance They can also be used for connection of RS232 serial terminal adaptor equipment to the IP Office control unit The cable required depends on the IP Office control unit This...

Page 361: ...guration file is sent back to the IP Office system Unknown This status is shown for licenses that have just been added to the configuration shown in IP Office Manager Once the configuration has been sent back to the IP Office and then reloaded the status will change to one of those below Valid The features licensed can be configured and used Invalid The license was not recognized It did not match ...

Page 362: ... below For IP Office Release 8 0 and higher an Essential Edition license is a pre requisite for this license on IP500 V2 systems Mailboxes for all users and hunt groups Announcements for users and hunt groups Customizable call flows Call recording to mailboxes Campaigns TTS email reading for users licensed to Mobile Worker or Power User profiles Also requires TTS licenses Use of Conference Meet Me...

Page 363: ...ion System systems are upgraded through the Server Edition web management menus Refer to the Server Edition documentation Software Upgrade Existing IP Office systems being upgraded to IP Office Release 6 0 or higher require an upgrade license suitable for the target software level IP Office Basic Edition mode systems are automatically configured with either 48 or 100 users and so cannot use a Smal...

Page 364: ...e configured as in service from port 9 of slot 1 upwards D channels are not affected by licensing The license is available in 2 8 and 22 channel variants which can be combined for the total number of channels required SIP Trunk Channels These licenses are used to configure the maximum number of simultaneous SIP trunk calls supported The licenses are consumed by calls in progress on a SIP channel F...

Page 365: ...conversion of legacy IP500 VCM Channels licenses to Channel Migration licenses see below For existing IP500 systems upgraded to Release 6 0 or higher existing VCM channels and IP500 VCM Channels license are treated as follows For each IP500 VCM 32 and IP500 VCM 64 card installed in the system the 4 unlicensed VCM channels previously provided by each card are converted to allow unlicensed support o...

Page 366: ...or usage if one X Portal for IP Office and Voicemail Pro applications are also installed If otherwise only basic Avaya Communicator usage is supported 5 TTS for Email Reading also requires the voicemail system to be licensed for the number of simultaneous TTS session required 6 For IP Office Release 9 1 IP Office Video SoftPhone also requires a specific Legacy Softphone or IP Mac Softphone license...

Page 367: ...services as for Teleworker and Mobile Worker are enabled for the user A Preferred Edition system license is a pre requisite This license is available in 1 5 and 20 user variants which can be combined for the total number of users needing to be licensed User Profile Upgrade Licenses These licenses can be used to upgrade existing user profile licenses A Preferred Edition system license is a pre requ...

Page 368: ...SCN their license entitlement is retained ie the remote system does not require a Receptionist license For IP Office Release 7 0 instances of this license are only consumed when the user is using the IP Office SoftConsole application If the user hot desks to another IP Office system in an SCN that system requires an available license in its configuration Avaya Softphone This license can be used to...

Page 369: ... Preferred Edition Additional Voicemail Ports The required license for Voicemail Pro server support Preferred Edition Voicemail Pro also enables 4 voicemail ports These licenses can be used to add additional voicemail ports up to the maximum capacity of the IP Office system IP500 V2 40 This license was previously called Additional Voicemail Pro ports These licenses are available in 2 4 8 and 16 po...

Page 370: ...he following legacy licenses are still supported by IP Office Release 6 0 and higher UMS Web Services These licenses are used to enable UMS voicemail services support for users set to the Basic User profile Other users are enabled for UMS through their licensed user profile These licenses are also used to license hunt groups for UMS voicemail services Each license enables 1 user ...

Page 371: ...censes work the same as full licenses Essential Edition Preferred Edition Power User 5 Users Teleworker 5 Users Mobile Worker 5 Users Office Worker 5 Users Customer Service Agent Customer Service Supervisor Avaya IP Endpoints License 5 Extensions 3rd Party IP Endpoints 5 Extensions Receptionist 1 User VMPro Networked Messaging VMPro TTS ScanSoft VM Pro TTS Generic VMPro TTS Professional Linux Audi...

Page 372: ...bled for all users This license was available in 1 5 and 20 user variants which can be combined for the total number of users enabled one X Portal for IP Office These legacy licenses were used to enable one X Portal for IP Office support for users set to the Basic User profile The licenses were purchased as part of the IP Office 5 Power User license packages UMS Web Services These licenses are use...

Page 373: ...it Material Code 4 0 4 1 4 2 5 0 6 0 6 1 7 0 8 0 8 1 9 0 9 1 Small Office Edition IP403 700350382 IP406 V1 700210776 IP406 V2 700359946 1 1 1 1 1 IP412 700350408 IP500 version 1 700417207 IP500 V2 700476005 R220 R620 Server Edition 302788 306961 R220 UC APP FT 302786 302787 2 2 DL120 UC APP FT 269810 270391 2 2 DL360 DL120 R210 Server Edition 270393 270395 303788 1 For an IP406 V2 control unit to ...

Page 374: ...1 700262009 IP500 ATM16 2 700449473 IP500 So8 700449515 IP500 DS16 700449499 IP500 DS30 700426216 IP500 DS16A RJ21 6 700500699 IP500 DS30A RJ21 6 700500698 IP500 DS16B 5 700501585 IP500 DS30B 5 700501586 IP500 Phone 16 V2 700449507 IP500 Phone 30 V2 700426224 1 Not supported on IP500 and IP500 V2 systems 2 North America only unless accepted in targeted country 3 IP500 V2 systems only 4 A maximum o...

Page 375: ...ule v2 1 700507449 Trunk Cards Material Code 4 0 4 1 4 2 5 0 6 0 6 1 7 0 8 0 8 1 9 0 9 1 IP500 Alog Trunk Card 700417405 PCS10 and higher 4 700417405 IP500 Alog Trunk Card V2 1 700503164 3 IP500 BRI 4 Trunk Card 700417413 IP500 BRI 8 Trunk Card 700417421 IP500 PRI 1U 700417439 IP500 PRI 2U 700417462 IP500 T1 J PRI Dual 700509377 1 IP500 V2 systems only 2 Only supported in IP Office Basic Edition P...

Page 376: ...8 0 8 1 9 0 9 1 1403 700469927 1408 700469851 1416 700469869 1600 Series Phone Material Code 4 0 4 1 4 2 5 0 6 0 6 1 7 0 8 0 8 1 9 0 9 1 1603 1 1603 I 1603SW 700458508 1603SW I 1608 1 700415557 1608 I 1616 1 700415565 1616 I 1 4 2 Q4 08 20 Series Phone Material Code 4 0 4 1 4 2 5 0 6 0 6 1 7 0 8 0 8 1 9 0 9 1 2010 2030 2050 20CC 20DT 2400 Series Phone Material Code 4 0 4 1 4 2 5 0 6 0 6 1 7 0 8 0 ...

Page 377: ...terial Code 4 0 4 1 4 2 5 0 6 0 6 1 7 0 8 0 8 1 9 0 9 1 4135 4136 4145 4145EX 4146 4146EX 4400 Series Phone Material Code 4 0 4 1 4 2 5 0 6 0 6 1 7 0 8 0 8 1 9 0 9 1 4406D 4412D 4424D 4600 Series Phone Material Code 4 0 4 1 4 2 5 0 6 0 6 1 7 0 8 0 8 1 9 0 9 1 4601 4602IP 4602SW 4606 4610SW 4612 4620 4621 4624 4625 5400 Series Phone Material Code 4 0 4 1 4 2 5 0 6 0 6 1 7 0 8 0 8 1 9 0 9 1 5402 700...

Page 378: ... 7 0 8 0 8 1 9 0 9 1 9608 700480585 9611 700480593 9620L 9620C 9621 700480601 9630G 9640 9640G 9641 700480627 9650 9650C 1 Release 8 0 2012 Q1 service pack and higher B100 Series Phone Material Code 4 0 4 1 4 2 5 0 6 0 6 1 7 0 8 0 8 1 9 0 9 1 B149 700501533 B159 700501530 B169 B179 700501532 D100 Series Phone Material Code 4 0 4 1 4 2 5 0 6 0 6 1 7 0 8 0 8 1 9 0 9 1 D160 1 1 Supported for 8 1 Feat...

Page 379: ...bility Phone Material Code 4 0 4 1 4 2 5 0 6 0 6 1 7 0 8 0 8 1 9 0 9 1 M7100 M7100N M7208 M7208N M7310 M7310N M7324 M7324N T Series Phone Material Code 4 0 4 1 4 2 5 0 6 0 6 1 7 0 8 0 8 1 9 0 9 1 T7000 T7100 T7208 T7316 T7316E T7406 T7406E ACU T3 T3IP Series Phone Material Code 4 0 4 1 4 2 5 0 6 0 6 1 7 0 8 0 8 1 9 0 9 1 T3 Compact T3 Classic T3 Comfort T3 IP Compact T3 IP Classic T3 IP Comfort ...

Page 380: ...Contact Recorder ContactStore Customer Call Reporter Compact Contact Center Data Migration Manager Delta Server Avaya Communicator IP Office Contact Center Manager MS CRM Phone Manager Pro Pro Softphone one X Mobile Preferred one X Portal Call Assistant Lync plug in Outlook plug in Salesforce plug in Outbound Call Express SoftConsole System Status Application System Monitor TAPI Link Lite TAPI Lin...

Page 381: ...e supported by IP Office Release 6 0 and higher However PCS04 and higher cards are only supported in systems running IP Office Release 6 1 20 7 0 12 or 8 0 and higher Refer to IP Office Technical Tip 237 13 17 TAA Those items labeled as TAA are compliant with the requirements of the Trade Agreements Act which is a pre requisite for federal purchases in the United States of America Unless otherwise...

Page 382: ......

Page 383: ...Deploying Avaya IP Office Platform IP500 V2 Page 383 15 601042 Issue 30j 18 May 2015 IP Office Platform 9 1 Comments on this document infodev avaya com Safety Statements Chapter 14 ...

Page 384: ... equipotential bonding has been applied for example in a telecommunication centre 14 1 Lightning Protection Hazard Symbols Lightning protectors The buildings lightning protectors must be verified as follow 1 Check the lightning protectors at the trunk cable entry point to the building housing the Avaya IP Office paying special attention to the lightning protection grounding Report any problems in ...

Page 385: ...rface Modules To ensure the validation of the approvals only the following types of trunk interface cards must be fitted in the following IP Office control units USA Canada Product Quad BRI PRI E1 PRI T1 Analog Trunk Card Single Dual Single Dual IP500 V2 IP500 Rest of World Product Quad BRI PRI E1 E1R2 PRI T1 Analog Trunk Card Single Dual Single Dual IP500 V2 IP500 Notes E1R2 trunks are only suppo...

Page 386: ...tside the USA If you need assistance when installing programming or using your system contact your Avaya representative URL http support avaya com 14 4 Port Safety Classification The Avaya IP Office systems have the following ports which are classified as follows Port Name Port Description Port Classification PRI port PRI ISDN connection NET TNV Operating within the limits of SELV BRI ports BRI IS...

Page 387: ...rence when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correc...

Page 388: ...ould be recognized WARNING This equipment will be inoperable when mains power fails PRI Interface During the configuration ensure 000 emergency number is not barred by performing the following Short Code 000 Telephone No 000 Function DialEmergency WARNING This equipment will be inoperable during mains power failure 14 6 2 Canada This equipment meets the applicable Industry Canada Terminal Equipmen...

Page 389: ...ing Avaya IP Office Platform IP500 V2 Page 389 15 601042 Issue 30j 18 May 2015 IP Office Platform 9 1 Comments on this document infodev avaya com Safety Statements Regulatory Instructions for Use 14 6 3 China ...

Page 390: ...tion manual 14 6 5 European Union 1 999 and 112 calls must not be barred Doing so will invalidate the approval 2 All connections at the MDF shall be identifiable by suitable labeling 3 The CE mark displayed on IP Office equipment indicates the systems compliance with the EMC LVD and R TTE Directives and common technical regulations for Primary Rate and Basic Rate ISDN 4 All ports for the connectio...

Page 391: ...l equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network It indicates no endorsement of the product by Telecom nor does it provide any sort of warranty Above all it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model nor does it impl...

Page 392: ...DU9 DN 04DU9 IKN 04DU9 ISN 6 0Y RJ48C NA IP500 ATM4U OL13A OL13B OL13C 02AC2 02LA2 02LB2 02LC2 02LR2 02LS2 9 0Y RJ45S 0 1B IP500 ATM16 OL13A OL13B OL13C 02AC2 02GS2 02LA2 02LB2 02LC2 02LR2 02LF2 02GS2 02LS2 9 0Y RJ45S 0 1B If this equipment causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required But if advance n...

Page 393: ...Telephone Operator Consumers Act of 1990 Automatic Dialers When programming emergency numbers and or making test calls to emergency numbers 1 Remain on the line and briefly explain to the dispatcher the reason for the call 2 Perform such activities in the off peak hours such as early morning or late evenings Toll Restriction and Least Cost Routing Equipment The software contained in this equipment...

Page 394: ...nt or from other network connection ports Gain setting adjustment by unqualified personnel may result in violation of the FCC rules Qualified personnel may adjust gain settings above these levels only where 1 Measurement is made to ensure that the power levels sent to line at each network interface connected does not exceed the maximum levels specified in FCC part 68 section 68 308 b and TIA EIA I...

Page 395: ...Deploying Avaya IP Office Platform IP500 V2 Page 395 15 601042 Issue 30j 18 May 2015 IP Office Platform 9 1 Comments on this document infodev avaya com Document History Chapter 15 ...

Page 396: ... units section of the Hardware Software Compatibility section 16th January 2015 30f Incorrect MT700 etc references corrected 27th January 2015 30g Update to hardware compatibility to clarify DS16B 30B support in 8 0 8 1 service packs 10th April 2015 30h Minor correct to BRI combo card description repeated sentence removed Part number details for Japanese Dual PRI card added Statement that ContactS...

Page 397: ...53 Cables Maximum Cable Distances 33 347 Standard IP Office 33 347 Cabling Lightening Protection 36 170 Call Logging Application 47 Call Status Application 45 Cards IP500 Analog Phone Base 198 IP500 Digital Station Base 203 IP500 VCM 207 Castle Rock 178 Channels Compression 42 Clock 106 Compact Business Center Application 47 Compact Contact Center Application 47 Compression Channels 42 Conference ...

Page 398: ...IP Phone 274 4620SW Phone 274 4621SW Phone 275 4625SW Phone 276 5202D Phone 277 5220D Phone 279 5410 Phone 278 5601 Phone 280 5602IP Phone 281 5602SW Phone 281 5610SW Phone 282 5620 Phone 283 5621 Phone 284 T3 Classic 316 T3 Comfort 317 T3 Compact 318 Firewall Exceptiong 341 G General Information Training Courses 48 Web Sites 48 Grounding Control Units 35 H H323 Phones 39 239 Region Availability 3...

Page 399: ...3810 266 DECT Handset 260 261 WiFi 255 256 257 258 259 Wireless 266 Phone 4000 Series 4406D 268 4412D 269 4424D 270 4601 271 4602IP 272 4602SW 272 4610SW 273 4620 274 4620SW 274 4621SW 275 4625SW 276 Phone 5000 Series 5402D 277 5410 278 5420D 279 5601 280 5602IP 281 5602SW 281 5610SW 282 5620 283 5621 284 Phone T3 Series Classic 316 Comfort 317 Compact 318 Polycom Video Module 176 Port Analog 346 ...

Page 400: ...uttons 330 SD Card Backup 127 Copy 131 132 Removal 120 Restore 128 Security Settings Default 155 Serial Feature Key 38 Smart card Feature Key 38 SNMP 178 Enabling 181 Installation 179 Port 181 respond 181 Trap Sending 181 SNMP MIBs Application 45 So8 Example ISDN Terminal 175 Example Video Conference 176 SoftConsole Application 46 Components 337 License Requirements 337 PC Requirements 337 Softwar...

Page 401: ...Deploying Avaya IP Office Platform IP500 V2 Page 401 15 601042 Issue 30j 18 May 2015 IP Office Platform 9 1 Comments on this document infodev avaya com ...

Page 402: ...make alterations or amendments to the detailed specifications at its discretion The publication of information in this document does not imply freedom from patent or other protective rights of Avaya or others All trademarks identified by the or are registered trademarks or trademarks respectively of Avaya Inc All other trademarks are the property of their respective owners This document contains p...