Auto intercom feature with Multiple Device Access
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If you use the Auto intercom feature with an active Multiple Device Access (MDA) feature, the
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phone provides visual notifications of an auto intercom call. For the calling extensions, the phone
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visually notifies all the MDA devices. For the called extension, the visual indication on the phone
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appears if it has a matching auto intercom button with the calling extension. The following are the
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visual notifications for the auto intercom call when the calling and called phones have matching
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auto intercom buttons to call each other:
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• For an incoming intercom call, on all the MDA devices, the green LED button on the feature
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line flashes until you answer the call. After you answer the call, the green LED is ON for all
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the MDA devices until the call ends.
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• For an outgoing intercom call, on all the MDA devices, the green LED button on the feature
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line is ON until the call ends.
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You can end the auto intercom call from the MDA device that receives the call.
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Auto-answer an auto intercom call with Multiple Device Access
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This section provides information about the Auto intercom feature behavior and visual notifications
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when the following features are active on your phone:
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• Auto-answer and Auto-mute intercom calls
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• Multiple Device Access (MDA)
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The following are the visual notifications and the feature behavior for an auto intercom call when
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the calling and called phones have the matching auto intercom buttons to call each other:
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• For an incoming intercom call, the last registered MDA device receives the auto intercom call
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and auto-answers it. If the auto-mute feature is active, you must manually unmute the call for
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the two-way audio. The green LED on the feature line is ON for all the MDA devices until the
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call ends.
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• For an outgoing intercom call, if the auto-mute feature is active for the called extension, you
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cannot hear them until they unmute the call. The green LED on the feature line is ON for all
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the MDA devices until the call ends.
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You can end the auto intercom call from the MDA device that receives the call.
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Service Observe
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With the Service Observe feature, as a supervisor, you can monitor a phone call to observe the
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call quality. You can also provide on the job training by coaching the agent during the service
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observe.
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You can activate the feature from the phone.
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Advanced features
October 2022
Using Avaya J189 SIP IP Phone in Avaya Aura
®
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Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
DRAFT—October 5, 2022—8:17 AM (UTC+00:00)
