SLA Mon
™
server controls the SLA Mon
™
agents to execute advanced diagnostic functions, such
1
as:
2
• Endpoint diagnostics
3
- To remotely control IP phones to assist end users with IP phone configuration and
4
troubleshooting.
5
- To remotely generate single and bulk test calls between IP phones.
6
- To remotely execute limited packet captures on IP phones to troubleshoot and diagnose IP
7
phone network traffic.
8
• Network monitoring
9
- To monitor multiple network segments for performance in terms of packet loss, jitter, and
10
delay.
11
- To monitor hop-by-hop QoS markings for voice and video traffic.
12
Shared control
13
With the Shared Control feature, you can operate phones from the Avaya Workplace Client and
14
use high-quality audio of the phone. All the Avaya J100 Series IP Phones models support the
15
Shared control feature.
16
Ensure that your phone is registered with Avaya Aura
®
to establish a shared control connection.
17
When you log in to your phone and Avaya Workplace Client in the shared control mode,
18
you can control the phone through Avaya Workplace Client. You might not establish a shared
19
control session if multiple devices are registered to the same user, depending on the client
20
implementation.
21
Your system administrator activates the Shared Control feature and configures it on Avaya
22
Workplace Client.
23
Note:
This feature is available only in the Avaya Aura
®
environment.
24
You can perform the following tasks on the Avaya J100 Series IP Phones:
25
• make a call
26
• answer a call
27
• place and resume a call on hold
28
• mute and unmute a call
29
• call transfer
30
• conference
31
Advanced features
October 2022
Using Avaya J189 SIP IP Phone in Avaya Aura
®
108
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
DRAFT—October 5, 2022—8:17 AM (UTC+00:00)
