Release 9si/10si/Communication Manager 1.x to Communication Manager 2.1
Task list: R9si/10si/Communication Manager 1.x to Communication Manager 2.1
58
SI Installation and Upgrades
June 2004
3
Type your ART User Name and Password in the indicated fields.
NOTE:
ART user IDs and passwords are unique to ART, and are not the same as other user IDs
and passwords. If you are a first-time user and do not have an ART user ID and password:
a
Go back to the ART User Menu and click on the Administer My User ID/Password button.
b
Follow the instructions on the User ID and Password page to create your ART user ID and
password.
Unless you exit and restart your browser, you do not need to re-enter your user ID and
password to perform other ART operations.
The ART Start of Product Registration page appears, and the ART session ID appears in the
middle of the screen.
4
Type the Installation Location or Sold-To data in the
FL/Sold-To Number
field.
NOTE:
Sold-To number replaces the FL numbers as customer-site identifiers in the Maestro
database.
•
Sold-To numbers are typically 7 digits long, sometimes beginning with an upper-
case “S” followed by two zeros, for example: S001234567.
•
FL numbers are 10-12 letters or digits.
5
In the
Session Type
field, select:
— NEW INSTALL REGISTRATION for products that are initially installed at a customer site.
— UPGRADE REGISTRATION for all subsequent product registrations.
6
In the
Product Type
field choose DEFINITY for the following products:
7
Click on the Start Product Registration button.
8
If the data you have entered matches a Maestro database record, the Customer Verification page
appears.
9
Verify the information in the
Customer Name
and
Customer Address
fields.
If the information is not what you expected, ensure that you entered the customer’s FL/Sold-To
number correctly (Step 4 above). If you entered an incorrect number:
a
Click on the Abort Upgrade Registration Session button at the bottom of the screen.
CAUTION:
DO NOT exit your browser to abort the session. This can result in an incomplete upgrade
registration.
b
Return to the ART User Menu page to begin a new session.
If the FL/Sold-To number matches multiple customers in the database, ART displays the
name and address of each customer with a button to select for this registration session.
10
In the
Customer Type
field, select
— GOODYEAR, MOTEL 6, STATE FARM
— IN CINCINNATI BELL SERVICE AREA
— OTHER
