Avaya PARTNER ACS R5.0, Getting Started Manual

Page 1: ...PARTNER ACS R5 0 Remote Administration R5 0 Getting Started 518 456 166 Issue 3 March 2002 ...

Page 2: ...duct is immune from or will prevent unauthorized use of common carrier telecommunication services or facilities accessed through or connected to it Avaya Inc will not be responsible for any charges that result from such unauthorized use For important information regarding your system and toll fraud see the PARTNER Customer Support Document 0 Trademarks PARTNER is a registered trademark of Avaya In...

Page 3: ... to the PARTNER ACS System 10 Overview 10 Operator Assisted 11 Automated Attendant 12 Direct Dial Local 13 Direct Dial Remote 14 Solving Connection Problems 16 Retrieving a System Translation 19 Back up the System Information 19 Retrieve the Information to Your PC 20 Disconnect from the PARTNER System 20 Making Changes to the System Translation 21 Exploring the Workspace 21 Working with Translatio...

Page 4: ... Use this guide to learn What the program can do How to install the software How to connect to a PARTNER system The basics of the administration process What you can do with Remote Diagnostics Where to find additional information About this Guide Ab out thi s G ui de ...

Page 5: ... the type of modules installed on the PARTNER system Retrieve reports on system events such as errors and reboots Identify the current version of your software Identify the PCMCIA cards installed in the PARTNER ACS module Please note these important points PARTNER Remote Administration only works with PARTNER ACS Release 3 0 and later If you have a version of PARTNER ACS Remote Administration on y...

Page 6: ...ides the capability to administer the DSL features of the 1600 DSL module For information on performing DSL specific administration of the 1600 DSL module refer to the PARTNER Advanced Communication System 1600 Module User s Guide or the online help Enhanced Remote Diagnostics Release 5 0 provides the capability to identify and display details about the new 012 ETR module in the board inventory vi...

Page 7: ...e PC with a Pentium processor 100 MHz or faster 10 MB of free disk space An internal or external V 34 BIS modem 14 4 or faster Windows compatible VGA monitor supporting at least 16 colors and 800 x 600 pixel screen resolution Windows compatible pointing device a mouse etc 16 MB of RAM On Your PARTNER ACS System PARTNER ACS R5 R4 or R3 PARTNER Remote Access Card which functions as a modem and a bac...

Page 8: ...ars Respond to a series of standard Windows installation prompts During the installation you can Confirm or change the file directory where PARTNER Remote Administration will be installed Choose to create shortcuts which will allow you to run the application by directly clicking on a title or icon in the Start menu and or the desktop The installation program copies files from the CD to the destina...

Page 9: ...Remote Administration on another drive which has at least 10 MB of free space You are using Windows 2000 Server Professional Windows 98 Windows NT 4 0 Workstation Server or Windows 95 PARTNER Remote Administration works like most other Windows programs To start the program either Click on the Start menu and select Programs PARTNER ACS R5 Remote Administration Remote Administration Note This is the...

Page 10: ...gs for the system You make changes to the translation and then send those changes back to the PARTNER system BASIC REMOTE ADMINISTRATION TASKS Starting the software page 7 Connecting to the PARTNER system page 10 Retrieving the system translation page 19 Making changes to the information page 21 Restoring that is activating the system translation on the system page 26 2 An Overview of System Admin...

Page 11: ...Start or print a new header on a Call Reporting or SMDR report Of course these functions can be performed locally at your PARTNER system ADDITIONAL CAPABILITIES Create a new translation page 24 Administer the date and time page 27 Run diagnostic reports page 28 Administer the 1600 DSL module page 29 PARTNER Remote Administration has extensive context sensitive help Press F1 to access the online he...

Page 12: ...ed Attendant Use this method when the PARTNER system has an Automated Attendant system turned on Direct Dial Use this method when you have established either of the following for the Remote Access card An intercom extension Local Direct Dial A dedicated outside line Remote Direct Dial Regardless of the method you use you will need a Remote Administration Password before you can connect For informa...

Page 13: ... seconds As soon as you hear the modem connect hang up the phone When prompted enter the Remote Administration Password and then click OK When the connection is completed a dialog box appears Click OK OPERATOR ASSISTED Note If you are having difficulty completing an operator assisted connection the problem may be due to a rough hand off between the voice call and the modem With certain types of mo...

Page 14: ...e Remote Administration Password and then click OK When the connection is completed a dialog box appears Click OK AUTOMATED ATTENDANT To create a Hunt Group while at a PARTNER phone 1 From extension 10 or 11 activate System Programming by pressing Feature 0 0 2 Press the left Intercom button twice 3 Enter 5 0 5 4 At the GROUP prompt enter a group number 1 6 We recommend the number 6 5 The followin...

Page 15: ... you must establish it as an intercom extension 1 Plug the line from your PC modem into a spare extension port on your PARTNER ACS system You must now program your PARTNER system to enable your PC to place an intercom call 2 From extension 10 or 11 activate System Programming by pressing Feature 0 0 System Program System Program Central Tel Program 3 At the Extension prompt enter the extension num...

Page 16: ...e menu select Connect to PARTNER System Select Direct Dial and click Next Enter the phone number for the Remote Access card and click OK When prompted enter the Remote Administration Password and then click OK When the connection is completed a dialog box appears Click OK DIRECT DIAL REMOTE See the next page for detailed information on how to set up your PARTNER system to accommodate the Direct Di...

Page 17: ...splay similar to the following appears HUNT GROUP EXTENSION 6 Enter 7 6 This is the pre established extension number for your PARTNER modem 7 Press Feature 0 0 to exit programming Now you must change the ringing options so this dedicated line does not ring at all your phone extensions 8 From extension 10 or 11 activate Centralized Programming by pressing Feature 0 0 System Program System Program C...

Page 18: ...ained in the next bullet item If the modem call is not completed successfully then the problem could lie with the modem itself See 2 below You can test your modem by using the Windows Phone Dialer Start Windows Phone Dialer and make a call to any telephone number Refer to Windows Help to make a call with Phone Dialer The computer will try to dial that number If the computer can access a dial tone ...

Page 19: ...n rate If your connection to the PARTNER system is operating at less than 9600 baud Click on the My Computer icon on your desktop select Control Panel and then double click on the Modems icon Windows NT 98 and 95 or the Phone and Modems Options icon Windows 2000 Make sure that the connection rate that appears in the Maximum Speed box is the highest rate that can be used by both your modem and the ...

Page 20: ...m 7 3 0 4 Enter a password up to 8 alphanumeric characters in length there is no default pass word Each character is established by entering two digits See the Character Code Table 5 3 on page 5 131 of the Programming and Use manual for additional details 5 To save the password press the Enter key The display shows Remote Password confirming that the password was saved Warning If you exit without ...

Page 21: ...selected Retrieve System Translations and or Retrieve Maintenance Data a dialog box will appear Select the file or enter a new name and then click Save You will repeat this step if you are retrieving both the current translation and the maintenance information When the retrieve is complete a dialog box will appear Click OK The system translation is copied to the Remote Access card on the PARTNER s...

Page 22: ... enter a new name Click Save You will repeat this step if you are retrieving both the current translation and the maintenance information Retrieving the information takes about one minute When the retrieve is complete a dialog box will appear Click OK After you have retrieved the file you can disconnect and work offline You can remain connected if you don t expect your changes to take long to prog...

Page 23: ...ting existing translations as well as creating new translations The workspace contains six major windows Within each window are additional sub sections where you make changes to specific functions You do not need to be connected to the PARTNER system to change the system translations After you have retrieved system information to your PC you can disconnect from the PARTNER system and work off line...

Page 24: ...ssign lines to or remove lines from pools NOTE The Pools window is available only when the system is configured for Hybrid mode Extensions Window Settings for specific extensions General Parameters Button Programming Personal Speed Dial List Restrictions Group Memberships Caller ID Information Auxiliary Equipment Copy Settings System Groups Window Specify the type of group you want to assign to di...

Page 25: ... in the file with the new name to your PARTNER system to activate the changes WORKING WITH TRANSLATIONS Edit a translation you have just retrieved Edit a translation stored on your PC Create a new or custom translation The changes you make to a file do not take effect on your PARTNER system until you send the information back to the PARTNER system and restore the translation To edit a translation ...

Page 26: ... a starting point for other travel agencies saving you time and providing your customer with a tested and useful profile On the File menu select New Select the PARTNER system version and then click OK Verify the PARTNER system version you selected and then click OK Establish the profile by making changes to the untitled workspace Save the changes by saving the file with a unique name Use this tran...

Page 27: ...the text file Click OK If you re having problems with a PARTNER system you can use Remote Administration to replace a problematic translation with a known working translation Select a known working translation a file previously saved on your PC Send it back to the PARTNER system Restore that translation on the system You can also use PARTNER Remote Administration to review system problems See Remo...

Page 28: ...g the information takes about one minute On the Administration menu select Restore System Translations A message box appears Activating the changes takes about fifteen seconds Click OK After the Restore process is complete you will automatically be disconnected from the PARTNER system A message box appears Click OK Send your changes to the system Restore the changes When you restore the translatio...

Page 29: ...nistration menu select Date and Time You will see your PC s date and time settings displayed Click Retrieve The date and time of the PARTNER system will now be displayed Change the date or time as necessary Click Set The new date and time is sent to the PARTNER system Click Close Disconnect from the PARTNER system optional You can also retrieve the system date and time at any point For troubleshoo...

Page 30: ...lected View Maintenance Data After Retrieval the Remote Diagnostics program launches displaying An inventory of the system components Holding the mouse over a module displays details associated with that module A record of system events A record of system errors If you did not select View Maintenance Data After Retrieval select Remote Diagnostics from the Tools menu to launch the Remote Diagnostic...

Page 31: ...ny key The Enter Login ID prompt appears Enter your login for example Supervisor and press the ENTER key The Enter Password prompt appears Enter your password if necessary and press the ENTER key The Main Menu appears You can now administer the DSL module For information on administering the 1600 DSL module refer to the PARTNER Advanced Communication System 1600 Module User s Guide or the online h...

Page 32: ... help For more information on PARTNER administration you can refer to the PARTNER ACS documentation For additional technical support you can contact your local Authorized Dealer or you can call Avaya Technical Support at 1 800 628 2888 In the continental U S Avaya provides a toll free customer hotline 24 hours a day Consultation charges may apply Where to Get More Information ...