Avaya Telephone, User Manual

Page 1: ...Telephone Features User Guide Avaya Business Communications Manager Document Status Standard Document Version 02 01 Document Number NN40170 101 Date May 2010 ...

Page 2: ...RIZING OTHERS TO DO SO YOU ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING DOWNLOADING OR USING THE SOFTWARE HEREINAFTER REFERRED TO INTERCHANGEABLY AS YOU AND END USER AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC OR THE APPLICABLE AVAYA AFFILIATE AVAYA Copyright Except where expressly stated otherwise no use should be made of the Doc...

Page 3: ... a different label On digital phones the Feature button is labelled as the Services key or by a small globe icon Other telephone models have different icons or they show the word Feature above a display key Refer to the user guide for the specific telephone model for more information This book uses FEATURE to indicate pressing the Feature key is required before entering a feature code The table be...

Page 4: ...oftkey labels and functions change depending on the telephone model and the operation being performed Symbols used in this guide This guide uses the following labels to indicate each type of configuration button FEATURE indicates pressing the Feature key HOLD indicates pressing the Hold key or equivalent RLS indicates pressing the Release key or equivalent The following symbols are used to indicat...

Page 5: ... FEATURE 74 Put a call on hold to enable you to answer the call from any telephone in your system The display shows a three digit retrieval code To retrieve a parked call press an intercom button and dial the retrieval code Variances Lift the handset or go on or off hook and dial the retrieval code Call Pickup directed FEATURE 76 and the telephone number Answer any ringing telephone Call Pickup gr...

Page 6: ...eld call 6 Press RLS to end the conference call Variances Step 5 not required Establish a multi party conference call 4 or more people maximum 18 1 Follow the steps to establish a three party conference call 2 Press the Newcall softkey or press FEATURE 807 You can also use the Intercom key if your set has one 3 After the fourth call is answered press FEATURE 3 and press the held line 4 Put the fou...

Page 7: ...omatically put on hold Note This feature is not available for multi party conference calls To re establish the conference 1 Retrieve one call from hold 2 Press FEATURE 3 3 Retrieve the second call from hold To send Hookswitch or DTMF during a conference call Either system telephone engaged in a three way conference call over a Network CLID or DS trunk can issue a hookswitch or DTMF dialing request...

Page 8: ...en another dialing mode is selected Automatic Dial Dial the number without choosing a line button first Your prime line is selected automatically for the call Pre Dial Dial the number then press a line button to place the call Edit the number by pressing the volume bar before placing the call Do Not Disturb FEATURE 85 Cancel FEATURE 85 When you are not on a call prevent all incoming calls except p...

Page 9: ...time during the duration of the call 1 Press Feature 960 Your configured external destination numbers ring 2 Pick up the call on the desired set Outgoing calls sent from Find Me Follow Me as well as the current call to the primary extension are disconnected The call continues on the current set Note If you are using an analog set press Link 960 Transferring a call from an external destination numb...

Page 10: ...RE 73 Set your telephone to automatically put a call on Hold when you pick up a second call or prevent your telephone from doing so Default is Yes feature is on Note Telephones that have SWCA buttons must have this feature active set to Yes Language choice FEATURE 501 Select Primary Language for the telephone display FEATURE 502 Select Alternate Language for the telephone display FEATURE 503 Selec...

Page 11: ...n effect for your current call Meet Me Conferencing FEATURE 930 Dial into a conference call at a specified phone number and specified time To access the conference call as the chairperson 1 Press FEATURE 930 2 Follow the prompts 3 Enter your PIN and press 4 Choose one of the following options Press 1 to enter the conference Press 2 to set a passcode for participants Press 3 to change the conferenc...

Page 12: ... by using a 1 800 number there is a risk that your company can incur unauthorized toll charges To avoid this type of fraud do not enable the QuickStart feature on a conference bridge that can be accessed with a 1 800 number 3 Configure how the conference will end To allow the conference to continue after you disconnect press 1 To terminate the conference when you disconnect press To access the con...

Page 13: ...ss RLS The two buttons are exchanged 5 Update the button label strip on your telephone Line buttons cannot be exchanged with intercom answer DN or handsfree buttons Variances not available Mute Handsfree mute or Mute button Press this button when you do not want the caller to hear anything from your side of a handsfree call The display light beside the button blinks when the call is muted The mute...

Page 14: ...n external loudspeaker system Internal and external page FEATURE 63 and zone 0 to 6 Make a page announcement through both your telephone speakers and an external loudspeaker system Zone 0 pages all zones Incoming page during active call The system can be set to either Put an active call on hold and broadcast the incoming page Broadcast of an incoming page is muted for the duration of an active cal...

Page 15: ...ty conference call a Meet Me Conferencing conference call a privacy conference call or Contact Center call Your System Administrator must configure this feature to your extension Press Feature 995 to record an active call on your set The feature delivers the recorded call as a WAV file together with the call log data to an email address or it is streamed to a server Your System Administrator confi...

Page 16: ...ed by break points Saved number redial FEATURE 67 Save a number to redial later Enter the code while you are on a call that you have dialed to save the number Enter the code when you are not on a call to redial the saved number Service schedules FEATURE 870 Display the modes that have been turned on at a designated control set Ringing services FEATURE 871 Cancel FEATURE 871 Turn on one of six sche...

Page 17: ...er Speed dial programming To program personal speed dial numbers 1 Press FEATURE 4 2 Enter a two digit code from 71 to 94 3 Specify the external line by pressing a line button a line pool button or the intercom button If you do not specify the external line the system automatically chooses a line for the call 4 Dial the telephone number you want to program up to 24 digits 5 Press HOLD 6 Record the...

Page 18: ...fter a few rings the call automatically rings you back Trunk answer FEATURE 800 Answer an external call ringing on a line that has been placed into a Ringing Service schedule from any telephone in your system This feature does not work for a private line Voice call FEATURE 66 Make a voice announcement or begin a conversation through the speaker of another telephone without first making the other t...

Page 19: ...fies answered calls globe icon identifies long distance calls forward slash identifies that the information has been shortened To view your Call Log 1 Press FEATURE 812 2 Press to view old items Press to view new items Press 0 to return to the last viewed item 3 Press and to move through your items 4 Press the volume bar to view more information on an item Call log erase entry To erase a Call Log ...

Page 20: ...rrent call in your Call Log ETSI feature Malicious Caller Identification MCID FEATURE 897 must be entered 30 seconds after the caller hangs up and before you hang up Record caller information for the last external call at the central office that assigned the line This feature only works if the incoming calls are received over ETSI ISDN lines and the feature is activated in programming Check with y...

Page 21: ...g Position memory buttons The default for key expansion module KEM and Central Answering Position CAP memory buttons is blank You can program memory buttons on the KEM or CAP to your personal preference with internal and external autodial numbers or features to give you touch dialing or feature activation You can program names to correspond to external autodial numbers and you can verify what name...

Page 22: ... number Verifying the name programmed for an autodial button on KEM 1 Press 2 Press the programmed memory button for which you want to see the programmed name The name that you programmed against that external autodial button appears on the LCD Programming features 1 Press 2 Press a memory button 3 Press and enter the feature code 4 Press OK to store the feature code Or Press Quit to exit the prog...

Page 23: ...function because the button does not exist on the Avaya 2001 IP Deskphone Setting up Hot Desking 1 Ensure both telephones are on hook 2 On your telephone xxx enter Hot Desking 3 Press Admin The first time you do this the display reads Creating password The next time you enter Hot Desking the display reads Enter Hot Desking PW 4 Use the dialpad to enter a password Note Use the Back key to erase ent...

Page 24: ...sking This period can vary depending on the call type On the active telephone yyy 1 Enter the Hot Desking feature The display reads Cancel Hot Desking 2 Press Yes to cancel Hot Desking The telephone displays of both sets return to normal To cancel Hot Desking on the diverted telephone xxx press CANCEL Automatic cancellation occurs if the telephone re boots is unplugged or is hot desked by a third ...