www.avenview.com
11
Section 3: General Troubleshooting
Problem
Possible Solution
No video output
Please make sure that all cables properly connected.
Please disconnect the connectivity in software and re-connect or
re-install the driver.
No Audio or Mouse Response
The connectivity will be always disturbed by unstable network.
Please disconnect the connection of audio and mouse in software.
Display will show “Be sure to
disconnect the device and exit?”
when USB server is closed.
Power off the converter or re-boot the computer.
Connect VGA and HDMI output
simultaneously, but VGA no display
A: Please select VGA or HDMI output before the converter is powered on.
If the software refuses to disconnect, please power off the converter.
Make sure to store all files before power off.
