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GENERAl TROuBlESHOOTING
PROBLEM
POSSIBLE SOLUTION
NO IMAGE
•
Check if
ALL
connection to the source and the display are
in the correct position
.
•
Ensure that display device supports
720p and 1080p
re
solution
•
please use the supplied power supply-DC
12
V
2
A
•
Check lED light on front panel see (Section 3 panel Description)
•
Check
EDID mode
see (
Page 18
)
5M OR LONGER HDMI
CABLE NO 4K2K IMAGE
•
Ensure the HDMI Cable is 26 or 24 AWG High quality cable and supports ultra
HD video and audio
Notice
Resolutlions
3840×2160, also known as Ultra HD, is commonly known to be four times the resolution of 1080p, resulting from
doubling both the horizontal and vertical pixel count of 1920×1080. Therefore, it has the same aspect ratio as FULL
HD – 16:9. Most, but not all, 4K display devices have a native resolution of 3840×2160.
4096×2160, referred to as 4K DCI, is used manily in movie production and in commercial cineplexes. There are some
display devices with a native resolution of 4096×2160, but it is not as common as 3840×2160.
Many 4K cameras and source devices can be set to either of the two resolutions listed.
In the AV world professionals will recall the SXGA PC resolution of 1280×1024, which had a non-standard aspect ratio
of 5:4 when nearly every other signal was 4:3. This led to problems – displays and sources had to be carefully
matched and correctly configured in order to display all of the information without unwanted cropping or stretching.
Please ensure your source device and the displays are fully compatible before attempting to connect and provide a full
solution.
Extended display identification data EDID Readers -Monitor Asset Manager -http://www.entechtaiwan.com/util/moninfo.shtm
High-bandwidth Digital Content Protection (HDCP) Compliance with source and display.
