AVer CAM520 Pro, User Manual

Page 1: ...CAM520 Pro User Manual ...

Page 2: ...ired operation Warning This is a class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures DISCLAIMER No warranty or representation either expressed or implied is made with respect to the contents of this documentation its quality performance merchantability or fitness for a particular purpose Information pr...

Page 3: ...or lens holder to move the camera Remote Control Battery Safety Information Store batteries in a cool and dry place Do not throw away used batteries in the trash Properly dispose of used batteries through specially approved disposal methods Remove the batteries if they are not in use for long periods of time Battery leakage and corrosion can damage the remote control Dispose of batteries safely an...

Page 4: ...Control 3 Pan and Tilt Angle 5 Installation 6 Device Connection 6 Power Connection 7 HDMI Connection 8 RS232 Connection 9 Wall Mount Installation 15 Secure the Cables 18 Operating the Camera 19 Make a Video Call 19 Make a Connection by Aver IP Finder App 19 Use SmartFrame Function 21 ...

Page 5: ...2 Web Settings 23 Login In 23 Live Screen Operation 24 Setup the Preset 25 Select the Preset Position 27 Camera Settings 28 Smart Frame 28 Auto Focus 28 Home Position 29 Sleep Position 29 Sleep Timer 29 On Screen Menu 30 Camera Binding 30 Image Settings 31 Image Flip 31 Image Mirror 31 ...

Page 6: ... 33 Noise Reduction 33 Brightness 34 Sharpness 34 Saturation 35 RS232 Setting 35 Video Format Setting 36 IP Stream Resolution 36 Frame Rate 37 Bit Rate 37 RTSP 38 RTMP 40 Network Setting 41 DHCP 41 Static IP 41 System Setting 42 Language 42 ...

Page 7: ...ficate 47 Date Format 48 Time Format 49 Time Correction Mode 50 Information 50 Using AVer PTZApp 51 Install AVer PTZApp 51 Using AVer PTZApp 51 Set the Camera Number 58 Hotkey Control 59 Reset Password 60 Home Sleep Position 61 ADDR Protocol Baud Rate 61 OpenGL 62 OSD Setup 63 ...

Page 8: ...5 Image Mirror 65 Allow Remote Access 66 Advanced Setting 67 Auto Focus 67 Home position 67 Sleep position 68 On Screen Menu 68 Frequency 69 White Balance 69 Noise Reduction 70 Brightness 70 Sharpness 71 Saturation 71 RS232 Setting 72 HDMI Video Format 72 ...

Page 9: ...Network 73 DHCP 73 Static IP 73 System Setting 74 Language 74 Factory Default 75 Change Password 75 Information 76 Install EZLive 77 Use AVer EZLive 77 ...

Page 10: ...4 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 The table below is for HDMI output resolution combination Please refer to it while using DI P switch on the rear panel of camera 480P 60 Auto 1080P 60 1080P 30 1080P 50 720P 60 720P 50 1 There are two SKUs CAM520 Pro CAM520 Pro PoE CAM520 Pro PoE SKU supports HDMI port DIP switch and PoE function 2 The power plug will vary depending on the standard power outlet of...

Page 11: ... Only supports for CAM520 Pro PoE SKU 2 CAM520 Pro supports LAN CAM520 Pro PoE SKU supports PoE IEEE 802 3AT DIP Switch Only supports CAM520 Pro PoE SKU The diagram below shows the DIP Switch configurations which can be used to adjust the camera resolution setting After adjusting the resolution via DIP switch users will be unable to adjust the resolution setup from OSD menu using the remote contro...

Page 12: ...e the directional buttons on the remote to control the direction of the camera Press the directional button to move the camera or press and hold to continuously pan or tilt 3 SmartFrame One click automatic FOV adjustment to fit all participants Press and hold on the remote for 2 seconds to switch the SmartFraming function between auto and manual mode a message as figure shown will display on the s...

Page 13: ...tion with the Preset button to save positions There are a total of 10 presets Press the preset button first and then press 0 9 for the camera to move to the saved position Note Press and hold the number button to turn the WDR function on or off To turn off SmartFrame function Press and hold number button for one second to switch the function off or on 8 Brightness Decrease the brightness 9 Call an...

Page 14: ...5 Pan and Tilt Angle 170 170 90 30 ...

Page 15: ...p or PC that is connected with CAM520 Pro The app can be used to adjust and setup the parameters of the camera refer to the section of AVer PTZApp 4 To make a call run your video application Zoom Microsoft Teams Skype for Business Skype Google Hangouts Intel Unite RingCentral BlueJeans V Cube LiveOn CyberLink U Meeting TrueConf Adobe Connect Cisco WebEx Fuze GoToMeeting Microsoft Lync Vidyo vMix W...

Page 16: ...rnet PoE is only supported for Advanced model Wall outlet Power cord PoE Switch PoE Switch Ethernet cable Not included Note a To ensure stability of IP video streaming please use CAT 5e FTP cable not included b For PoE switch hub it s recommended to use Gigabit PoE switch to ensure stable power supply ...

Page 17: ...Pro PoE SKU Connect with TV or monitor through the HDMI port to display camera video on the screen Press button on remote control to call out the OSD menu to configure the parameters of the camera For OSD setting refer to OSD operation section TV Monitor HDMI cable ...

Page 18: ...ype Signal Description VISCA IN 1 Output DTR Data Terminal Ready 2 Input DSR Data Set Ready 3 Output TXD Transmit Data 6 Input RXD Receiver Data VISCA OUT 7 Output DTR Data Terminal Ready 4 Input DSR Data Set Ready 8 Output TXD Transmit Data 9 Input RXD Receiver Data 5 Not connect ...

Page 19: ...don t buy AVer RS232 adaptor cable please refer to the pin connection shown below Camera controller or Mini DIN9 Cable Camera Mini DIN9 Controller PC DB9 1 DTR IN 1 DCD 2 DSR IN 2 RXD 3 TXD IN 3 TXD 6 RXD IN 4 DTR 7 DTR OUT 5 GND 4 DSR OUT 6 DSR 8 TXD OUT 7 RTS 9 RXD OUT 8 CTX 9 RI ...

Page 20: ...daptor cable PN 064AOTHERCDC 2 Users can also purchase a miniDIN8 to D Sub9 cable to connect with camera controller PN 064AOTHERBPK VISCA in Female VISCA out Female Camera controller RS232 mini DIN9 to mini DIN8 cable or Mini DIN8 to D Sub9 cable 1 2 Controller PC DB9 Camera Mini DIN8 1 DCD 1 DTR IN 2 RXD 2 DSR IN 3 TXD 3 TXD IN 4 DTR 4 GND IN 5 GND 5 RXD IN 6 DSR 6 GND IN 7 RTS 8 CTX 1 DTR OUT 9 ...

Page 21: ...o mini DIN8 Cable Pin Definition Connect to AVer camera Connect to next camera Connect to controller or PC IN Mini DIN8 OUT Mini DIN8 Mini DIN9 Mini DIN8 Pin Definition No Pin 1 DTR 2 DSR 3 TXD 4 GND 5 RXD 6 GND 7 NC 8 NC ...

Page 22: ...refer to the pin connection shown below for cascading cameras Total can connect up to 7 cameras Camera 1 Mini DIN9 Camera 2 Mini DIN9 1 DTR IN 1 DTR IN 2 DSR IN 2 DSR IN 3 TXD IN 3 TXD IN 6 RXD IN 6 RXD IN 7 DTR OUT 7 DTR OUT 4 DSR OUT 4 DSR OUT 8 TXD OUT 8 TXD OUT 9 RXD OUT 9 RXD OUT SHIELD SHIELD ...

Page 23: ...adaptor cable again to connect to next camera VISCA in Female VISCA out Female VISCA in Female Camera controller 1 2 7 RS232 cable mini DIN9 to mini DIN8 Mini DIN8 cable Male VISCA out Female VISCA in Female Mini DIN8 cable Male RS232 cable mini DIN9 to mini DIN8 RS232 cable mini DIN9 to mini DIN8 Camera 1 Mini DIN8 Camera 2 Mini DIN8 1 DTR IN 1 DTR IN 2 DSR IN 2 DSR IN 3 TXD IN 3 TXD IN 4 GND IN ...

Page 24: ...les in the wall where the user wants to mount the camera P N 303AU340 AGR 46 00 1 81 51 00 2 01 Ø5 50 Ø0 22 2 Use the screw to secure the A L mount bracket on the wall Screw For Cement wall M4 x20mm self tapping screws x4 Plastic conical anchor For Wooden wall M4 x20mm self tapping screws x4 ...

Page 25: ...ncluded in package Screw M4 x 8mm x2 B A 4 After assembling the L mount bracket secure the lower part of L mount bracket on the wall Screw For Cement wall M4 x20mm self tapping screws x2 Plastic conical anchor For Wooden wall M4 x20mm self tapping screws x2 ...

Page 26: ...ables through the hole on the L mount bracket and connect the cables to corresponding connection ports 6 Use the remaining screws included in package to secure the camera on the L mount bracket Screw 1 4 20 L 7 5mm x2 ...

Page 27: ... and RS232 cable the cables have a screw on the cable for fixing cable on the camera Install the cable first and secure the cable Note Make sure the cable is well connected to the connector on the camera before securing the cable ...

Page 28: ...ur video application user guide You can now make your call 4 The CAM520 Pro is a plug and play conference camera The system requires no special drivers but we do recommend installing the AVer PTZApp for a better user experience For information on how to install and use the AVer PTZApp refer to the AVer PTZApp section in this user manual Make a Connection by Aver IP Finder App CAM520 Pro supports E...

Page 29: ...to apply the setting to the camera The password is required default password is aver4321 6 Click Search button to re scan the camera 7 Double click on the IP address of camera from the list can connect to camera through the browser 8 Enter the default password aver4321 to login to Web setup screen Note If IP Finder cannot find the camera please check following Please make sure the Ethernet connect...

Page 30: ...ne eye is not detectable The effective distance to get best performance is at maximum 4 5meters Two kinds of SmartFrame Function Manual frame Once all participants are seated press on the remote or use PTZApp to activate it Auto frame Press for 1 second to switch from manual to Auto framing or use PTZApp and change the setting to Auto frame You can see shown on the bottom of the image screen ...

Page 31: ...cting participants and include everyone in the screen Once all the participants are in frame the camera will keep the image stable by not completing any action until subjects move in or out of the screen When people touch the sides of the screen it will trigger the camera and automatically switch to wide view mode to detect and frame all the participants again You will see message each time the fr...

Page 32: ...the camera via an internet access Login In To find the IP address of the camera please refer to Make a connection by AVer IP Finder App section 1 Open the browser on your laptop PC and enter the IP address of the camera 2 Enter the password at login screen The default password is aver4321 3 The main web screen is displayed ...

Page 33: ...tion zoom in out and preset selection Note The system will force the first login to log out when there is a second login Functions list Preset selection Preset positon display Live screen Preset setups directional buttons zoom in out Smart Frame button Logout ...

Page 34: ...t to expand preset position list 2 Select the preset number frame 0 9 3 Use and zoom in out button adjust the camera screen view to desired position 4 Select Set Preset button to save the preset The system will capture the preset screen view and display in preset number frame ...

Page 35: ... name of preset position Select pencil icon and enter the name To delete the name select pencil icon and use delete key on keyboard to delete it 6 To set another preset repeat the above steps Enter name of preset positon ...

Page 36: ...ositions need to be set Select to expand the preset position list and select the preset user wants The live screen will move the preset screen view Use mouse to scroll up or down to select the preset Select to close the preset position list ...

Page 37: ... select Setting Camera Smart Frame Auto Manual or Off Auto Focus Set auto focus mode In live screen view select Setting Camera Auto Focus PTZ or Continuous PTZ By clicking the button such as pan tilt zoom in out to adjust focus once Continuous The camera will adjust the focus when the objects have moved Live screen preview ...

Page 38: ...Central Position or Preset 0 Sleep Position When the camera idles for more than 3 minutes it will enter sleep mode In live screen view select Setting Camera Sleep Position Factory Central Position or Preset 9 Sleep Timer Set the camera idle time to enter sleep mode In live screen view select Setting Camera Sleep Timer Off 10sec 5min 10min or 20min ...

Page 39: ...e screen view select Setting Camera On Screen Menu Off On or Load Preset Off Camera Binding With multiple cameras connection users can set each camera to buttons 1 to 3 on the remote control In live screen view select Setting Camera Camera Binding Camera 1 Camera 2 or Camera 3 ...

Page 40: ...AM520 Pro is installed in the upside down position please enable the Flip In live screen view select Setting Image Image Flip Off or On Image Mirror To mirror the camera image In live screen view select Setting Image Image Mirror Off or On ...

Page 41: ... environment enable WDR to improve the brightness of image In live screen view select Setting Image True WDR Off or On Frequency Select the frequency of the camera In live screen view select Setting Image Frequency 50Hz or 60Hz ...

Page 42: ...ht conditions or color temperature In live screen view select Setting Image White Balance Auto Cloudy Daylight Fluorescent or Tungsten Noise Reduction To reduce the noise from the signal In live screen view select Setting Image Noise Reduction Off Low Medium or High ...

Page 43: ...ghtness Adjust the value of brightness In live screen view select Setting Image Brightness 1 9 Sharpness Adjust the value of sharpness In live screen view select Setting Image Sharpness Off Low Medium or High ...

Page 44: ... live screen view select Setting Image Saturation 1 9 RS232 Setting When CAM520 Pro connects with PTZ camera controller through the RS232 port please setup ADDR Baud Rate Visca Protocol Visca Over IP settings In live screen view select Setting RS232 ...

Page 45: ...36 Video Format Setting IP Stream Resolution Select the resolution for IP stream Not supported for USB video stream In live screen view select Video Format IP stream resolution 1080P 720P 480P or 360P ...

Page 46: ...ct the frame rate value In live screen view select Video Format Frame Rate 60FPS 30FPS or 15FPS Bit Rate Select the bit rate value In live screen view select Video Format Bit Rate Auto 512Kbps 1Mbps 2Mbps 4Mbps or 8Mbps ...

Page 47: ...38 RTSP To use RTSP player connecting to the camera please enter the RTSP URL which displays on the web in your application such as VLC PotPlayer or Quick Time Select On to enable RTSP function ...

Page 48: ...39 Change RTSP Password 1 In live screen view select Video Format RTSP Change RTSP Access Password 2 Enter the new password 3 Select Change to save the new password ...

Page 49: ...live screen view select Video Format RTMP 1 Locate the RTMP server URL and stream key from the broadcasting platform and enter in Server URL and Stream Key column 2 Select Start to begin uploading the live video of the camera to the broadcasting platform 3 Select Stop to stop uploading the video ...

Page 50: ...elect Network DHCP Off or On Static IP Assign a fixed IP address to the camera Please turn off the DHCP function 1 In live screen view select Network Static IP 2 Enter the IP Address Gateway NetMask and DNS in the corresponding column 3 Select Confirm to complete the setting ...

Page 51: ... System Setting Language Select the language of the system In live screen view select System Language English or Traditional Chinese Note More languages will be added in the future without further notice ...

Page 52: ...ate Auto Update The system will check firmware and update automatically If the firmware is on the latest version then update will not perform Manual Update To update the firmware from specific location After updating the camera will reboot and the connection will be lost User needs to re connect after rebooting ...

Page 53: ... factory default setting 1 In live screen view select System Reset Settings 2 Select Reset 3 Select the OK to reset back to factory default Note When factory default is activated the password of Webpage login and RTSP will not be set to default ...

Page 54: ...45 Camera Reboot Restart the camera manually 1 In live screen view select System Camera Reboot 2 Select Reboot 3 3 Select the Continue to reboot the camera ...

Page 55: ...en view select System Change Password Change WEB Access Password 2 2 Enter the old password then enter the new password 3 3 Select Change to save the new password 4 4 If users forget the password and want to revert back to the default password please use PTZApp on FW update page or OSD to reset it ...

Page 56: ...47 SSL Certificate Import the SSL certificate from specific location 1 In live screen view select System SSL Certificate 2 Select the type by clicking 3 Direct the file location 4 Select Import ...

Page 57: ...48 Date Format Select the date format In live screen view select System Date Format yyyy mm dd mm dd yyyy or dd mm yyyy ...

Page 58: ...49 Time Format Select the time format In live screen view select System Time Format 24 Hour or 12 Hour ...

Page 59: ... setting Select Activate to start auto time adjustment Note Our default NTP server is located in the USA If this does not work in your country please manually key in the desired NTP server Manual User can set up time manually Enter the Year Month Day Hour and Minutes Select Confirm to save the settings Information Display the information of Model Name Firmware Version Serial Number IP Address MAC ...

Page 60: ...w the on screen instructions to complete the installation Using AVer PTZApp 1 Run your video application 2 During your video call you can use the AVer PTZApp to pan tilt and zoom the camera in out and enable disable the backlight feature 3 For the first time use you can check the connection camera and setup the camera s parameters Each function will be described below ...

Page 61: ...cted VC or CAM device controlled by PTZApp If you have more than one AVer VC or CAM devices connected to this PC Mac PTZApp is running you can click on the drop down list to select other AVer VC or CAM device Function icon Click it to switch to the function s page ...

Page 62: ...e Smart Framing manually Note While in conferencing meeting participants must face the camera for face detection smart framing Settings To setup parameters of the camera Click the Save button to save all settings To change all the settings back to the default values click the Factory Default button Flip If the CAM520 Pro is installed in the upside down position please enable the Flip function in t...

Page 63: ...anual auto or off mode When mode is off the hotkey on the remote controller cannot be used Note While in conferencing meeting participants must face the camera for face detection Smart Framing Diagnostic Utility To display the S W and F W version and the devices connection status You can update the firmware of the camera and reset Web login password ...

Page 64: ...55 Minimize Minimize the app to system tray To quit the application right click the icon on the system tray and select Quit Click icon will launch the browser and connect to the AVer PTZApp web page ...

Page 65: ...nnection to make sure all are corrected and well connected Normal Un normal Connection diagnostic Display devices connection status If the AVer PTZApp has detected that camera and laptop PC are not connected well the diagram will display an on the camera to indicate the connection has a problem If the camera is in use by another application it will display Can t start video warning ...

Page 66: ...og will display the current firmware version and available new firmware version internet connection is required 3 To auto update click Auto Update and update process will start The new firmware will be downloaded first then the new firmware will be uploaded to the camera Note Please make sure camera power and laptop PC are all well connected and stay connected during the entire process 4 To update...

Page 67: ...CAM you can select which camera you like to control through the dropdown list 2 Next Click Change Binding button 3 Select which camera number of remote control it maps to 4 Click Save to save settings To un save the settings click Abort Note If you only have one camera and don t need to do any setting the default is camera 1 If you press camera 2 or 3 on the remote control you will find your remot...

Page 68: ... hotkey description as below figure shown 4 When hotkey control is enabled a hotkey tip will display when mouse is moved to the PTZ control button in PTZ mode 5 If the hotkey function is enabled after installed PTZApp PTZApp auto launch next time PC reboot Therefore the customer can use all the hotkey commands since PTZApp is auto running in system tray 1 2 ...

Page 69: ...60 Reset Password Set Web access password back to default The default password is aver4321 ...

Page 70: ...ition Preset 0 Sleep Position There are two options Factory sleep position Preset 9 If the camera idles for more than 3 minutes it will enter sleep mode ADDR Protocol Baud Rate These settings are related to RS232 functions Please choose the corresponding value while connecting with external control panels ...

Page 71: ... The default setting is Off If your PC has installed OpenGL you can get better frame rate and smoother video quality by turn on it If your PC is without OpenGL it will cause video display problem after enable it ...

Page 72: ...rt to monitor or TV and use OSD menu to setup the camera After connecting with monitor TV press button on remote controller to call out the OSD menu Use and button to move between the selection and confirm the selection To exit or leave current setting page selection press button ...

Page 73: ...nts Select Camera Smart Frame Off Manual or Auto WDR In back light environment enabling WDR can improve the brightness of image Select Camera WDR Off or On Note While WDR is on the frame rate will drop and cause image blur if there are moving objects Please turn off WDR when in normal light conditions ...

Page 74: ...Image Flip If the CAM520 Pro is installed in the upside down position please enable the Flip Select Camera Image Flip Off or On Image Mirror To mirror the camera image Select Camera Image Mirror Off or On ...

Page 75: ...66 Allow Remote Access Set the Web access authority Select Camera Allow remote access YES or NO ...

Page 76: ...Continuous PTZ By clicking the button such as pan tilt zoom in out to adjust focus once Continuous The camera will adjust the focus when the objects have moved Home position Set the home positon for camera to return Select Advanced Setting Home position Last operating position Factory central position or Preset 0 ...

Page 77: ...than 3 minutes it will enter to sleep mode Select Advanced Setting Sleep position Factory central position or Preset 9 On Screen Menu Enable disable on screen display status information Select Advanced Setting On Screen Menu Off On or Load Preset off ...

Page 78: ...e camera Select Advanced Setting Frequency Auto 50Hz or 60Hz White Balance Select the White Balance setting for various light conditions or color temperature Select Advanced Setting White Balance Auto Cloudy Daylight Fluorescent or Tungsten ...

Page 79: ...70 Noise Reduction To reduce the noise from the signal Select Advanced Setting Noise Reduction Off Low Medium or High Brightness Adjust the value of brightness Select Advanced Setting Brightness 1 9 ...

Page 80: ...arpness Adjust the value of sharpness In live screen view select Advanced Setting Image Sharpness Off Low Medium or High Saturation Adjust the value of saturation Select Advanced Setting Image Saturation 1 9 ...

Page 81: ...ller through the RS232 port please setup ADDR Baud Rate VISCA Protocol Visca Over IP settings Select Advanced Setting RS232 HDMI Video Format Select the video format for HDMI output Select HDMI Video Format Auto 1080p 60 1080p 50 1080p 30 720p 60 720p 50 or 480p 60 ...

Page 82: ...c IP Assign a fixed IP address to the camera Please turn off the DHCP function 1 Select Network Static IP 2 Enter the IP Address Gateway Netmask and DNS in the corresponding column Use the number key pad on remote control to enter the value 3 After entering the value press to leave ...

Page 83: ...74 System Setting Language Select the language of the system Select System Language English or Traditional Chinese ...

Page 84: ...ory default setting 1 Select System Factory Default 2 Select Reset 3 Select the Confirm to reset back to factory default Change Password Reset the Web login password to default The default password is aver4321 Select System Reset WEB Access Password ...

Page 85: ...76 Information Display the information of Model Name Firmware Version Serial Number IP Address MAC Address and Time Select System Information ...

Page 86: ...EZLive During a video call EZLive can help user to do 1 Camera ePTZ 2 Volume control for the speaker connected 3 Capture camera s still images 4 Record video 5 Live stream to Youtube Livehouse in USTREAM etc 6 Camera Zoom in out 7 Capture PC screen shot 8 Record PC screen video 9 Set up livestream 10 Open file management to retrieve photos and video files 11 Livestream setting 12 Drawing tool 3 2 ...