AVer CAM550, User Manual

Page 1: ...CAM550 User Manual ...

Page 2: ...y responsible for compliance could void the user s authority to operate this equipment This device complies with part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Warning This is a class A product In a domesti...

Page 3: ...ages arising out of the use or inability to use this product or documentation even if advised of the possibility of such damages TRADEMARKS AVer is a trademark owned by AVer Information Inc Other trademarks used herein for description purpose only belong to each of their companies COPYRIGHT 2022 AVer Information Inc All rights reserved All rights of this object belong to AVer Information Inc Repro...

Page 4: ...es in the trash Properly dispose of used batteries through specially approved disposal methods Remove the batteries if they are not in use for long periods of time Battery leakage and corrosion can damage the remote control Dispose of batteries safely and through approved disposal methods Do not use old batteries with new batteries Do not mix and use different types of batteries alkaline standard ...

Page 5: ...m 8F No 157 Da An Rd Tucheng Dist New Taipei City 23673 Taiwan Tel 886 2 2269 8535 USA Branch office AVer Information Inc Americas https www averusa com 668 Mission Ct Fremont CA 94539 USA Tel 1 408 263 3828 Toll free 1 877 528 7824 Technical support support usa aver com Europe Branch office AVer Information Europe B V https www avereurope com Westblaak 134 3012 KM Rotterdam The Netherlands Tel 31...

Page 6: ... and Tilt Angle 8 Installation 9 Device Connection 9 Power Connection 11 HDMI Connection 12 RS232 Connection 14 Wall Mount Installation 20 Ceiling Mount Installation Optional 23 Secure the Cables 27 Operating the Camera 28 Make a Video Call 28 Make a Connection through the Browser 28 Web Settings 31 ...

Page 7: ...0 preset positions 33 Camera Settings 35 Tracking Mode 35 Framing Speed 38 Framing Size 38 Gesture Control 39 Sleep Position 41 Sleep Timer 41 On Screen Menu 41 Camera Binding 41 HDMI Screen Layout 42 Image Settings 43 Frequency 43 White Balance 43 Noise Reduction 43 Brightness 44 ...

Page 8: ...46 H 264 Profile 46 IP Stream Resolution only 46 Frame Rate 47 Bit Rate 47 RTSP 47 RTMP 48 Network Settings 49 DHCP 49 Static IP 49 System Settings 51 Language 51 Firmware Update 51 Factory Default 52 Camera Reboot 52 Change Password 53 SSL Certificate 54 ...

Page 9: ...Date Format 54 Time Format 54 Time Correction Mode 55 Information 56 PTZApp 2 57 Install PTZApp 2 57 Use PTZApp 2 with USB Devices 57 Use PTZApp 2 with a Virtual Stream 65 EZLive 67 Use AVer EZLive 67 ...

Page 10: ...ll vary depending on the standard power outlet of the country where it is sold Optional Accessories USB 2 0 Type B to Type A Cable 5m Mini DIN8 to D Sub9 Cable Foldable TV Mount USB 3 1 Extender 10m 20m 30m Ceiling Mount Optional Accessories will vary depending on the country where it is sold This is a dual lens camera and doesn t support upside down installation To mount on ceiling please purchas...

Page 11: ...used to detect participants within its 95 degree field of view to trigger optical zoom lens to track people in the room It doesn t support ePTZ Please don t put the camera on table because the AI lens view will be blocked The suggested installation height is at least 1 5m HDMI out streaming supports picture in picture PIP function For more details please refer to HDMI Connection on page 11 Power o...

Page 12: ...t Gesture control Blue light blinks for 2 seconds Successfully wake up gesture control function by any valid gesture command Blue light blinks for 4 seconds Camera recognizes a valid gesture command and start to action Note The default of gesture control is off Please enable it via PTZApp 2 or IP web page The effective distance is up to 5 meter away from the camera Please refer to page 39 ...

Page 13: ...ectional buttons on the remote to control the direction of the camera Press the directional button to move the camera or press and hold to continuously pan or tilt 3 SmartFrame One click automatic field of view adjustment to fit all participants Press for 1 2 seconds to switch the SmartFrame function among Manual Framing Auto Framing Preset Framing modes A message as figures shown will display on ...

Page 14: ...l track people while moving It will start to focus and zoom in once people stop moving for 1 5 seconds depending on the framing speed you choose The default framing speed is Middle speed High speed is more suitable for one person tracking Preset Framing Set up preset points in advance Only for Preset points 1 9 Preset 0 is for home position Camera tracks one presenter and shoots the preset areas i...

Page 15: ...set position buttons are used in conjunction with the Preset button to save positions There are a total of 10 presets Press the preset button first and then press 0 9 for the camera to move to the saved position Notes Press and hold the number button for 1 second to turn on or off the WDR function Press and hold the number button for 1 second to turn on or off the SmartFrame function Press and hol...

Page 16: ...rent AI mode while using HDMI out function 11 Mute Un mute Speakerphone Mute Un mute the speakerphone Not supported for CAM550 12 Volume Up Down Adjust volume up or down Not supported for CAM550 13 Preset Hot Key After saving positions press to move the camera to the preset position the user has set 14 Brightness Increase the brightness of the video image 15 Hang Up End the call Not supported for ...

Page 17: ...8 Pan and Tilt Angle ...

Page 18: ...tc Select CAM550 as your video device 5 AI lens is used to detect participants within its 95 degree field of view to trigger optical zoom lens to track people in the room Please don t put the camera on table because the AI lens view will be blocked The suggested installation height is at least 1 5m The camera s working distance is 1 5m People stand too close within 1m away to the camera may cause ...

Page 19: ...hich is USB 2 0 compatible Maximum resolution fps for USB 2 0 and USB 3 1 port are shown below USB 2 0 USB 3 1 HDMI YUV M JPEG YUV M JPEG 640x480 or less resolution up to 30fps 720p up to 10fps 1080p 60fps Up to 1080p 30fps 720p 60fps Up to 4k 30fps 1080p 60fps 1080p 60fps 1080p 30fps ...

Page 20: ...ower Connection The power supply can be plugged into the wall outlet or drawn from PoE switch Ethernet Wall outlet PoE Note To ensure stability of IP video streaming please use CAT 5e FTP cable not included ...

Page 21: ...een Hold button for 1 second on remote control to call out the screen layout option Select the camera image layout firstly The default is PIP1 showing optical zoom lens image as main screen and AI lens image as small view Under this layout you can switch two cameras by pressing Up Down on remote control ...

Page 22: ...tion button to enter and configure the parameters of the camera Short press the OSD button twice or hold it for 1 sec to leave The HDMI OSD setting function is the same as Web configuration interface Please refer Web Settings on page 29 for more details Lens 1 The PTZ camera focuses on speaker Lens 2 Shows all participants ...

Page 23: ...al Description VISCA IN 1 Output DTR Data Terminal Ready 2 Input DSR Data Set Ready 3 Output TXD Transmit Data 6 Input RXD Receiver Data VISCA OUT 7 Output DTR Data Terminal Ready 4 Input DSR Data Set Ready 8 Output TXD Transmit Data 9 Input RXD Receiver Data 5 Not connect 1 2 3 4 5 6 7 8 9 ...

Page 24: ...e AVer RS232 adapter cable please refer to the pin connection shown below Camera Mini DIN9 Camera controller or PC DB9 1 DTR IN 1 DCD 2 DSR IN 2 RXD 3 TXD IN 3 TXD 6 RXD IN 4 DTR 7 DTR OUT 5 GND 4 DSR OUT 6 DSR 8 TXD OUT 7 RTS 9 RXD OUT 8 CTX 9 RI Camera controller or Mini DIN9 to DB9 Cable ...

Page 25: ...a Mini DIN8 1 DCD 1 DTR IN 2 RXD 2 DSR IN 3 TXD 3 TXD IN 4 DTR 4 GND IN 5 GND 5 RXD IN 6 DSR 6 GND IN 7 RTS 8 CTX 1 DTR OUT 9 RI 2 DSR OUT 3 TXD OUT 4 GND OUT 5 RXD OUT 6 GND OUT VISCA out Female VISCA in Female Camera controller RS232 mini DIN9 to mini DIN8 cable or Mini DIN8 to DB9 cable ...

Page 26: ...ional item RS232 mini DIN9 to mini DIN8 Cable Pin Definition Mini DIN8 Pin Definition Connect to AVer camera Connect to next camera Connect to camera controller or PC Mini DIN8 IN Mini DIN8 OUT Mini DIN9 No Pin 1 DTR 2 DSR 3 TXD 4 GND 5 RXD 6 GND 7 NC 8 NC ...

Page 27: ... refer to the pin connection shown below for cascading cameras Total can connect up to 7 cameras Camera 1 Mini DIN9 Camera 2 Mini DIN9 1 DTR IN 1 DTR IN 2 DSR IN 2 DSR IN 3 TXD IN 3 TXD IN 6 RXD IN 6 RXD IN 7 DTR OUT 7 DTR OUT 4 DSR OUT 4 DSR OUT 8 TXD OUT 8 TXD OUT 9 RXD OUT 9 RXD OUT SHIELD SHIELD ...

Page 28: ...8 female side to male mini DIN8 Visca cable Users have to buy it in the market and then connect AVer mini DIN9 to mini DIN8 adapter cable again to connect to next camera Camera 1 Mini DIN8 Camera 2 Mini DIN8 1 DTR IN 1 DTR IN 2 DSR IN 2 DST IN 3 TXD IN 3 TXD IN 4 GND IN 4 GND IN 5 RXD IN 5 RXD IN 6 GND IN 6 GND IN 1 DTR OUT 1 DTR OUT 2 DSR OUT 2 DST OUT 3 TXD OUT 3 TXD OUT 4 GND OUT 4 GND OUT 5 RX...

Page 29: ...he wall where the user wants to mount the camera 2 Use the screws not included to secure the L mount bracket on the wall Screw For Cement wall M4 x20mm self tapping screws x4 Plastic conical anchor For Wooden wall M4 x20mm self tapping screws x4 P N 303AU340 AGR 46 00 1 81 51 00 2 01 Ø 5 50 Ø 0 22 A ...

Page 30: ...crew size M4 x8mm x2 4 After assembling the L mount brackets use the screws not included to secure the lower part of L mount brackets on the wall Screw For Cement wall M4 x20mm self tapping screws x2 Plastic conical anchor For Wooden wall M4 x20mm self tapping screws x2 A B ...

Page 31: ...ables through the hole on the L mount bracket and connect the cables to corresponding connection ports 6 Use the remaining screws included in package to secure the camera on the L mount bracket Screw 1 4 20 L 7 5mm x2 ...

Page 32: ...Installation Optional You can use the optional ceiling mount accessories to mount the camera to the ceiling Package Content Mount bracket x 1 Camera bracket x 1 Back cover x 1 Screw M4 8 x 8 Washer x 8 Dimension Unit mm ...

Page 33: ...ecure the camera bracket to the mount bracket Screw 4 M8 x 4 4 Washer 3 Connect all cables on the camera and pass all cables out through the hole on the mount bracket Then secure the camera on the camera bracket Screw 2 UNC 1 4 20 Not included in package 4 Organize all cables to go out from top or bottom of mount bracket 5 Then secure the back cover with screws and washer Screw 4 M8 x 4 4 Washer 6...

Page 34: ...3 Then secure the mount bracket calcium silicate ceiling and support bracket together Screw 4 Wingnut 4 M6x50mm Not included in package 4 Use the supplied screws with washers to secure the camera bracket to the mount bracket Screw 4 M8 x 4 4 Washer 5 Connects all cables on the camera and pass all cables through the hole on the mount bracket Organize all cables to pass through the hole on the ceili...

Page 35: ...26 7 Next secure the back cover with screws and washer Screw 4 M8 x 4 4 Washer 8 Completed ...

Page 36: ...S232 cables have a screw on the cable for securing cable on the camera Install the cable first and tighten the screw to secure the cable Note Make sure the cable is well connected to the connector on the camera before securing the cable ...

Page 37: ...lay conference camera The system requires no special drivers but we do recommend installing the PTZApp 2 for a better user experience For information on how to install and use the PTZApp 2 refer to the PTZApp 2 section in this user manual Make a Connection through the Browser CAM550 has an Ethernet port for IP streaming and allows administrators to remotely control and set up the camera via an int...

Page 38: ...ount and password Please enter PTZApp 2 to reset password back to default while password is forgotten 5 After editing IP address user can access web settings of the camera with only Ethernet cable connection Unplug the USB cable 6 The main web screen is displayed as below For information on how to install and use the PTZApp 2 refer to the PTZApp 2 section in this user manual ...

Page 39: ... corresponding fields of IP address will display 5 To change the IP address of camera user can select DHCP or Static IP The DHCP should get the IP address from local dynamic IP sever The static IP user can enter the specific IP address Click Apply to apply the setting to the camera The password is required default password is aver4321 6 Click Search button to re scan the camera 7 Double click on t...

Page 40: ...camera for detail settings First Time Login To find the IP address of the camera please refer to Make a connection through the Browser section 1 Open the browser on your laptop PC and enter the IP address of the camera 2 Enter the password at login screen The default password is aver4321 3 The main web screen is displayed ...

Page 41: ...t when there is a second login If the web page is idle without any request for more than 4 hours user will be logged out The resolution of live screen is 1280x720 5fps Functions list Preset selection Preset position name column Live screen Preset setups directional buttons manual SmartFrame button and zoom in out Logout the web interface One shot focus ...

Page 42: ...desired position 2 Select Set button and click on the preset number to save the preset The system will capture the preset screen view and display in preset number frame 3 Select icon to edit name of preset frame Click other Web interface to save the name edited 4 To set another preset repeat the above steps Enter name of preset positon ...

Page 43: ...34 5 After setting up the preset positions you can start performing the function Select the Load button and then click on the preset numbers the live screen will move to the preset screen view ...

Page 44: ...tings Click the icon to hide people count and the time interval of enabling the live streaming of the camera Click X button to turn off live view Click the icon to show hide people count number stream interval IP icon shows the IP address of the camera Main and AI Lens Live screen preview ...

Page 45: ...amically frame all participants The default framing speed is Middle speed High speed is more suitable for one person tracking Please note that the angle of AI lens is larger than PTZ camera If people at two sides of meeting room sit within AI lens view but out of PTZ lens widest angle they won t be framed and appear in the view of PTZ lens successfully When this situation happens please come close...

Page 46: ...rea with overlap section the camera will directly move to the next preset area Thus to ensure smooth transition please set up zones with overlapping presets If the preset zones do not overlap and when the last person leave the preset area camera will zoom out to wide to find people and frame them again If more than 2 presets areas are touched by 2 persons camera will go to preset 1 The priority is...

Page 47: ...seconds Middle Speed camera starts to frame people if they don t move for 3 seconds High Speed camera starts to frame people if they don t move for 1 second Note The default framing speed is Middle speed High speed is more suitable for one person tracking Framing Size Select Setting Camera Framing Size Tight default Medium or Wide Tight It provides a close up view of meeting participants Medium It...

Page 48: ...ct The following are the corresponding function names and gesture figures Gesture Control Description Tracking On Tracking Off or You have to be in the view of PTZ lens Raise the palm of your hand to face the camera and place it on the side of your face not over the head for 2 3 seconds to activate or disable tracking function Your hand has to be at least 10cm away from your face Turn off tracking...

Page 49: ... Camera Focus Auto Select Setting Camera Auto Focus PTZ or Continuous PTZ Click the button such as pan tilt or zoom in out to adjust focus once Continuous The camera will adjust the focus when the objects have moved Camera Focus Set auto manual focus mode Select Setting Camera Camera Focus Auto or Manual Auto Camera adjusts focus automatically Manual You can adjust the camera focus by moving the c...

Page 50: ... is USB streaming or RTSP RTMP streaming the camera won t enter sleep mode On Screen Menu Enable disable on screen display status information For instance when it is at auto frame mode it will appear on the upper left side of the screen If you don t want to see the icon please select Off Select Setting Camera On Screen Menu Off On or Load Preset Off Camera Binding With multiple cameras connection ...

Page 51: ... save preset function and switching this function off When off user can t save preset points via IR remote Hot key VISCA and webpage Select Setting Camera Save Preset Off or On HDMI Screen Layout To set HDMI output type Lens 1 Lens 2 PIP 1 PIP 2 or PIP 3 When select PIP 1 2 or 3 layout user can click to switch lens 1 and 2 display position ...

Page 52: ...arameters White Balance Noise Reduction Brightness Sharpness and Saturation Those settings only apply for selecting lens White Balance Select the white balance setting for various light conditions or color temperature Select Setting Image White Balance Auto or Manual Noise Reduction To reduce the noise from the signal Select Setting Image Noise Reduction Off Low Middle or High ...

Page 53: ...ust the value of saturation Select Setting Image Saturation 1 9 Low Light Compensation Select Setting Image Low Light Compensation Off or On Please notice that the frame rate will drop to 10 15 fps Allow Remote Access Select Setting Image Allow Remote Access Off or On Note Only available on PTZApp2 Low resolution under 720p Select Setting Image Low resolution under 720p Disable or Enable ...

Page 54: ...4x Enable Disable enlarge zoom up to 24x The default is 18x RS232 Settings When CAM550 connects with PTZ camera controller through the RS232 port please setup ADDR Baud Rate Protocol and Visca Over IP settings Select Setting RS232 ...

Page 55: ...P stream Not supported for USB video stream Select Video Format IP Stream Resolution only 4K 1080P 720P 480P or 360P Please notice that if USB streaming VC software side is already in use at 1080p 30fps the IP streaming resolution RTSP will be limited to 720p 30fps Note When choosing 4K HDMI output will be disabled When either USB or HDMI streaming is on to optimize the bandwidth the frame rate or...

Page 56: ...s suggested to choose less than 4Mbps to ensure smooth streaming RTSP To use RTSP player connecting to the camera please enter the RTSP URL which displays on the web in your application such as VLC PotPlayer or Quick Time Select On Off to enable disable password requirement while opening RTSP Note Account is admin Set RTSP Access Password 1 Select Video Format RTSP Set RTSP Access Password 2 Enter...

Page 57: ...YouTube Select Video Format RTMP 1 Locate the RTMP server URL and stream key from the broadcasting platform and enter in Server URL and Stream Key fields 2 Select Start to begin uploading the live video of the camera to the broadcasting platform 3 Select Stop to stop uploading the video ...

Page 58: ...CP A message is shown and clicks Continue to confirm Static IP Assign a fixed IP address to the camera 1 Select Network Static 2 Click pencil icon and enter the IP Address Gateway NetMask and DNS in the corresponding fields 3 Select Confirm to complete the setting ...

Page 59: ...50 ...

Page 60: ...uto Update or Manual Update Auto Update The system will check firmware version from AVer server and request to update Manual Update To update the firmware from specific location After updating the camera will reboot and the connection will be lost Please wait for few minutes and always keep the power cable connected If unplugging the power during this process it will cause damage of the device ...

Page 61: ...back to default 3 Select Continue to reset back to factory default Note When factory default is activated the password of Webpage login will not be set to default For security concerns to reset password of webpage access please download PTZApp 2 to reset it Camera Reboot Restart the camera manually 1 Select System Camera Reboot Reboot 2 Select Continue to reboot the camera ...

Page 62: ...account and password Select Continue 3 Enter the new account and password Select Continue to save the new setting 4 If users forget the password and want to revert back to the default password please use PTZApp 2 to reset it Trouble Shooting Output log to save in local PC 1 Select System Trouble Shooting Start 2 Select Output Note Only available on PTZApp2 ...

Page 63: ... clicking 3 Direct the file location 4 Select Import Note If you want to disable SSL certificate function please use PTZApp 2 to switch off this function Date Format Select the date format Select System Date Format yyyy mm dd mm dd yyyy or dd mm yyyy Time Format Set up the time format Select System Time Format 24 Hour or 12 Hour ...

Page 64: ...er and enter the URL of NTP server Select the Time Zone Select NTP Update to save setting Select Confirm to start auto time adjustment Note Our default NTP server is located in the USA If this does not work in your country please manually key in the desired NTP server Manual User can set up time manually Click the pencil icon and enter the Year Month Day Hour and Minute Select Confirm to save the ...

Page 65: ...56 Information Display the information of Model Name Firmware Version Serial Number IP Address and MAC Address Select System Information ...

Page 66: ...upport USA to download the PTZApp 2 After downloading double click on the file and follow the on screen instructions to complete the installation After installing the PTZApp 2 double click on the PTZApp 2 icon to run the application Use PTZApp 2 with USB Devices 1 Run your video application and make a video call 2 During your video call you can use the PTZApp 2 to pan tilt and zoom the camera in o...

Page 67: ...with USB cable When the camera is detected the product card will show up 5 Set up IP address The camera default IP address is 192 168 1 168 Click pencil icon to edit IP address 6 Click the setting icon to change Language Hotkey Control and PTZApp 2 Version ...

Page 68: ... to confirm the selection Hotkey Control User can control the camera by using keyboard This is a general list for all AVer USB Cameras Backlight control equals to WDR function in CAM550 PTZApp Update Get current PTZApp 2 s version number and do auto update here ...

Page 69: ... the information icon 8 Camera Click the camera icon to view the camera live view IP address is displayed as well Click the X icon to close the camera live view If the live video did not appear please check the camera and the laptop PC connection to make sure all are correct and well connected The resolution of this small live view is 640x480 resolutions ...

Page 70: ... screen mode Click icon and video screen will switch to full screen mode In full screen mode user can use direction panel to control camera direction Click icon to go back to normal screen view The resolution of full screen mode is 1080p 30fps ...

Page 71: ...t and Stream Interval Click the icon to show people count number and stream interval Click the or icon to hide the stream interval Control Panel To control the camera direction zoom in and out during your video call ...

Page 72: ...Preset section pages 33 for detailed setup Setting To set up parameters of the camera Since most of operations are the same as web page refer to Camera Settings Image Settings and RS232 Settings section pages 34 48 for detailed setup Note To set up RS232 parameters please select Off for SSL Function on IP Web Page setting System To set up system Since most of operations are the same as web page re...

Page 73: ...10 PTZApp 2 Quit Restore To quit the application right click the icon on the system tray and select Quit If you can t launch PTZApp 2 right after installation please right click the icon and choose Restore ...

Page 74: ...k as the meeting room PC e g NUC Note While installing PTZApp2 if you refuse to install IP virtual streaming Keystone Correction and Smart Gallery plug in on your Windows PC as photo below you will not use Virtual Streaming function If you would like to enable this function please reinstall PTZApp2 1 Launch PTZApp 2 on a PC and click Virtual Stream 2 When the camera card appears click Start to ena...

Page 75: ...ose AVer USB VCam as the video source to start collaborating 5 While using the Virtual Stream function you cannot change any camera settings To pan tilt or zoom in out the camera use a remote control or VISCA control 6 Click Stop and Home to stop using this function Notes 1 This technology only transmits video not audio sources 2 Video latency may vary depending on CPU power i5 or higher is recomm...

Page 76: ...ve During a video call EZLive can help user to do 1 Camera ePTZ 2 Volume control for the speaker connected 3 Capture camera s still images 4 Record video 5 Live stream to Youtube Livehouse in USTREAM etc 6 Camera Zoom in out 7 Capture PC screen shot 8 Record PC screen video 9 Set up livestream 10 Open file management to retrieve photos and video files 11 Livestream setting 12 Drawing tool 3 2 4 5 ...