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  Chapter 5 Trouble Shooting                                           

 

 

Audio Problems 

 

No speaker output - 

 

Software volume control is turned down in Microsoft Sound System or is muted. Double-click the 
speaker icon on the lower right corner of the taskbar to see if the speaker has been muted or turned 
down all the way. 

 

Most audio problems are software-related. If your computer worked before, chances are the software 
may have been set incorrectly. 

 

Go to [Start > Settings > Control Panel] and double-click the Sounds. Speech and Audio Devices icon. In 
the Sounds and Audio Devices Properties box, make sure that Realtek AC97 Audio is the default 
playback device. 
 

Sound cannot be recorded - 

 

You will need to plug-in an external microphone to the microphone connector to record sound. 

 

Double-click the speaker icon on the lower right corner of the taskbar to see if the microphone has been 
muted. 

 

Click Options and select Properties. 

 

Select Recording and click the OK button. 

 

After Click OK button, the recording volume control panel will appear. 

 

Go to [Start > Settings > Control Panel > Sounds. Speech and Audio Devices] and double-click the 
Sounds and Audio Devices icon. In the Volume or Audio page, make sure that Realtek AC97 Audio is the 
default recording device. 

 

Summary of Contents for 4100

Page 1: ...AVERATEC User s Manual ...

Page 2: ...gistered trademarks of Microsoft Corporation DOS Windows 95 98 ME 2000 NT XP are trademarks of Microsoft Corporation Product names mentioned herein may be trademarks and or registered trademarks of their respective owners companies The software described in this manual is delivered under a license agreement The software may be used or copied only in accordance with the terms of the agreement This ...

Page 3: ...the Life of the TFT Display Panel Opening and Closing the Display Panel Audio Subsystem Adjusting the Volume in Windows Voice Recording Modem and Modem Setting Ethernet Adapter 2 BIOS SETUP AND SECURITY Entering the BIOS Setup Screen Leaving the BIOS Setup Screen BIOS Action Keys Modifying the BIOS Settings Main Setup Advance Setup Boot Setup Security Setup Power Setup Exit Setup 3 BATTERY POWER P...

Page 4: ...Memory 5 TROUBLE SHOOTING First Step Audio Problems Hard Disk Problems Optical Drive Problems Display Problems Keyboard and Mouse Problems CMOS Battery Problems Memory Problems Modem Problems Network Adapter Ethernet Problems PC Card PCMCIA Problems Performance Problems FireWire IEEE1394 and USB2 0 Problems APPENDIX A Product Specification APPENDIX B Agency Regulatory Notices ...

Page 5: ...O S and symbols are used For instance Start Settings Control Panel Display means clicking the Start icon first then the Settings then the Control Panel then the Display icon When you need to make a selection with the touch pad or mouse you will be asked to select or click or double click right click the item Note Text in this format and symbol means specific instructions commentary sidelights or a...

Page 6: ...the power cord and any cables away from pedestrian traffic When unplugging the power cord do not pull on the cord itself but pull on the plug Keep the adapter away from children The total ampere ratings of the equipment plugged in should not exceed the ampere rating of the cord if you are using an extension cord The total current rating of all equipment plugged into a single wall outlet should not...

Page 7: ...e of the built in security feature provided by the BIOS Chapter 3 Battery Power Power Management In this chapter you will learn the fundamentals of power management and how to use them to achieve longer battery life Chapter 4 Upgrading Your Computer In this chapter you will learn how to upgrade the system memory Chapter 5 Trouble Shooting In this chapter you will learn how to solve common hardware...

Page 8: ... Chapter 1 Getting to Know the Basics C H A P T E R O N E GETTING TO KNOW THE BASICS This chapter introduces the features and components of the computer ...

Page 9: ...DR SDRAM sockets for expansion allowing the user to easily increase the system s capacity as the need arises Built in Multiple Card Reader There is a built in 4 in 1 card reader to access many of the portable media formats SD Card MMC Card MS and MS Pro Card Ethernet Port The system provides a built in Ethernet network adapter for high bandwidth network connection FireWire IEEE1394 1394a and USB 2...

Page 10: ...cators reveal the status of these functions Numeric keypad cap lock scroll lock WLAN ODD and HDD See the LED Status Indicator Section for details The LED Status indicators also reveal the status of the system power state and battery charging state See the LED Status Indicator Section for details 5 Power Suspend Button The power suspend button turns the notebook on and off and it also acts as a sys...

Page 11: ... Player Launch Key Pressing the key launches a multimedia application that allows you to watch DVD movies or listen to music from the optical or hard drive and media reader Front and Rear Views Warning Do not place any heavy objects on the top of notebook This may damage the display 1 Built in Stereo Speakers The built in speakers output the sound in stereo 2 Microphone Jack The microphone jack 3 ...

Page 12: ...rsal Serial Bus USB2 0 compliant port allows you to connect a wide variety of devices to your computer at a rate of up to 480 Mbps This port conforms to the latest USB2 0 plug and play standards 2 4 in 1 Card Reader The 4 in 1 Card Reader supports SD Card MMC Card MS and MS Pro Card 3 Optical Drive and Disk Eject Button and Manual Eject Key Hole Your computer comes with a Combo DVD CD RW or DVD Bu...

Page 13: ...right protected When a DVD movie is played the output is scrambled to prevent analog recording 8 FireWire IEEE1394 1394a Port This is a high speed serial data port You may connect any FireWire ready device to this port 9 PC Card Slot Type II PCMCIA and Card Eject Button The slot is where a PC Card Type II PCMCIA is inserted Press the eject button to release the PC Card Bottom View 1 Battery Pack a...

Page 14: ...surface only The bottom case may get hot AC Adapter 1 DC out Connector The DC out connector docks to the power jack DC in on the computer 2 Adapter The adapter converts alternating current into constant DC voltage for the computer 3 AC Plug The AC plug to the AC wall outlet Warning Make sure you are using a standard 2 prong AC wall socket with a ground pin If not you may feel a slight tingling sen...

Page 15: ...e notebook is ON Blinking blue light indicates the notebook is in suspend mode Orange light indicates the battery is being charged Blinking orange light indicates the battery level is low Green light indicates the battery is fully charged Blue light indicates the WLAN module is active Green light indicates the hard drive and or optical drive is being accessed Green light indicates the numeric keyp...

Page 16: ...ess Fn F8 Turns Speaker Volume down Fn F9 Turns Speaker Volume up Fn F10 Turns off the Speaker Volume Fn Num Lk Enables the embedded keypad to work in numeric mode The keys act like numeric keypads in a calculator Use this mode when you need to do a lot of numeric data entry An alternative would be to connect an external numeric keypad Fn Scr Lk Press the Scroll Lock key and then press or to move ...

Page 17: ...lication Menu Key This key brings up the popup menu for the application similar to a click of the right mouse button Embedded Numeric Keypad Press Fn NumLk to enable the embedded numeric keypad The numbers are printed in the upper right corner of a key in a color different from the alphabets This key pad is complete with arithmetic operators Press Fn NumLk to revert to normal character keys ...

Page 18: ...Left Button Right Button Equivalent Tapping Action Execution Click twice quickly Tap twice at the same speed as double clicking the mouse button Selection Click once Tap once Drag Click and hold to drag the cursor Tap twice quickly and on the second tap hold finger to the touch pad to drag the cursor Access Context Menu Click once Tips on Using the Touch Pad 1 The double click speed is timed If yo...

Page 19: ... Observe the following guidelines to maximize the life of the backlight in the display 1 Set the brightness to the lowest comfortable setting Fn F6 2 When working at your desk connect your notebook to an external monitor and disable the internal display Fn F5 3 Do not disable the suspend time outs 4 If you are using AC power and have no external monitor attached change to suspend mode when not in ...

Page 20: ...n Windows 1 Click the speaker symbol in the task tray in Windows 2 Drag the volume control bar up or down to adjust the volume 3 To temporarily silence the speaker without changing the volume setting click Mute Voice Recording You will need to plug in an external microphone to the microphone connector to record sound You will need to use audio processing software to enable the built in microphone ...

Page 21: ...e other end of the line into the analog phone wall outlet Depending on where your computer is used you may need to change settings in the modem The correct setting will allow you to maintain a stable connection in a country where its telecommunication system may be different to others To change the modem setting do the following 1 Go to Start Settings Control Panel Printers and Other Hardware and ...

Page 22: ...the UTP cable into the network connector until the connector snaps securely into the receptacle 2 Either connect the other end of the cable to an RJ 45 jack wall outlet or to an RJ 45 port on a UTP concentrator or hub in the network Cabling Restriction for Networks The following restrictions should be observed for 100BASE TX networks The maximum cable run length is 100 meters m 328 feet ft For 100...

Page 23: ... Feature C H A P T E R T W O BIOS SETUP AND SECURITY FEATURE In this chapter you will learn how to enter the BIOS Setup Menu and manipulate various hardware control settings You will also learn how to use the built in security features ...

Page 24: ...gs for the computer s standard operations However there are occasions when you may be required to modify the default settings in the BIOS For example you may need to configure the BIOS power management APM settings if you are using DOS or a non Windows operating system The BIOS allows you to set up passwords to limit access to users This is an important feature because a great deal of vital inform...

Page 25: ...ng the BIOS settings exit the BIOS It takes a few seconds to record changes in the CMOS BIOS Action Keys Function Key Command Description ESC Exit Leaves a sub menu to return to the previous menu OR exits the BIOS setup while saving changes Enter Go to Sub Screen Shows the Sub Menu F1 General Help Shows the Help Screen F10 Save and Exit Saves changes and reboots the computer Tab Select a field Sel...

Page 26: ...enu Description Primary IDE Master Hard Disk Primary Master is where BIOS tries to boot from first The primary master controls the hard drive Secondary IDE Master ATAPI CDROM The secondary master controls the ATAPI CD ROM drive Note The sub menu is not selectable Press enter to view information for the storage device Item Selections Sub menu Description Touch Pad Support Enable Disable Select supp...

Page 27: ...ice for the 1st drive BIOS attempts to boot from If Realtek Boot Agent is selected system will attempt to load boot sector from the Ethernet port 2nd Boot Device Set the type of device for the 2nd drive BIOS attempts to boot from 3rd Boot Device Set the type of device for the 3rd drive BIOS attempts to boot from 4th Boot Device Removable Dev CD DVD Hard Drive Realtek Boot Agent Disabled Set the ty...

Page 28: ...d only when you attempt to enter BIOS utility The passwords are encrypted and stored in NVRAM Make sure you write them down or memorize them If you lose the passwords the computer may need to be sent back to the factory or to an authorized service dealer to reset the passwords Power Setup Item Selections Sub menu Description Power Button Mode On Off Suspend On Off When the power button is pressed ...

Page 29: ...ct this item to save all settings exit BIOS Setup utility and reboot New system settings will take effect on next power up The F10 key can be used for this operation Discard Changes N A Discards changes done so far to any of the setup questions Load Optimal Defaults N A Load Optimal Default value for all the setup questions The F9 key can be used for this operation ...

Page 30: ...er 3 Battery Power Power Management C H A P T E R T H R E E BATTERY POWER POWER MANAGEMENT In this chapter you will learn the fundamentals of power management and how to use it to achieve longer battery life ...

Page 31: ... can have the system turn off its display after 2 minutes of inactivity to save power Efficient power management can help you work longer sessions before having to recharge the battery The Battery Pack Lithium Ion Battery Your notebook uses a six cell Lithium Ion battery pack that provides power when you don t have access to an AC outlet Note It is necessary that you charge the battery pack for at...

Page 32: ... so 2 Very Low Battery Warning Very Low battery condition occurs at 3 power remaining The red battery status LED indicator blinks and the system beeps at 4 second intervals When the notebook warns you of its low battery condition you will only have a few minutes to save your current work Warning Do not expose battery packs to temperatures below 0 degree Celsius 32 degree F or above 60 degree C 140...

Page 33: ...r Power Management Installing and Removing the Battery Pack To Remove the Battery Pack 1 Place the notebook bottom side up on a flat and secured surface 2 Push the latch and pull the battery s hard case away from the notebook ...

Page 34: ... notebook plug the AC adapter into the notebook and an electrical outlet The charging time is approximately 4 6 hours when the notebook is turned off and approximately 6 10 hours when the notebook is turned on When the battery is fully charged the battery charge indicator becomes green Note If system runs at heavy loading or in a high temperature environment the battery may not be fully charged Yo...

Page 35: ... the battery pack in room temperature Higher temperature tends to deplete the battery s power faster Make good use of the power management function Save To Disk Hibernate saves the most energy by storing current system contents in a hard disk space reserved for this function The life expectancy of the battery is approximately 300 recharges See the notices section in the beginning of the user manua...

Page 36: ...l window Schemes are easy to understand based on notebook usage scenarios and control not only processor power usage but other system peripherals as well Go to Start Settings Control Panel Performance and Maintenance and double click the Power Options icon Always on mode puts the processor into maximum performance mode which provides no power saving The other schemes control processor performance ...

Page 37: ...nactivity defined by the user No power or very little power is drawn from the battery module under this mode However depending on how much RAM that has been installed on your computer the amount of time the system requires to restore all its previous contents can range from 5 to 20 seconds For Windows 2000 XP users hibernation is handled by the operating system therefore no special disk partition ...

Page 38: ...ions and click on the Advanced tab In the pull down menu select how you wish the power button to work as Note Actual dialogue box shown above may appear slightly different Warning In the When I close the lid of my portable computer pull down menu DO NOT select Do nothing otherwise the system will still run at high speed while the processor s fan grill is fully blocked by the closed LCD panel The h...

Page 39: ...ondition Go to the Alarms tab in the Power Options Properties box If you wish to hear audible beeps click on the Alarm Action button and put a check on Sound Alarm Note Consult Windows user guide for more information on how to use Windows power management functions Note Actual dialogue box shown above may appear slightly different ...

Page 40: ...ing on the Battery icon at the lower right hand corner of the task bar If you do not see a battery or AC in icon go to Power Options Properties box and click on the Advanced tab Check off Always show icon on the task bar Select Max Battery if you want the system to enter suspend mode more often Or select Always On if your notebook PC is plugged into an AC power source Note Actual dialogue box show...

Page 41: ...arn how to upgrade the DRAM Warning We strongly recommend that you send your notebook back to the manufacturer for upgrading When you upgrade your system please turn off the power disconnect the LAN and Modem cable first for your safety After the system upgrade please replace all the screws before turning on ...

Page 42: ... The SO DIMM can be 256MB or 512MB in capacity The SO DIMM is of type DDR1 has 200 pins and runs on 2 5V Warning Memory upgrade is a delicate process Please observe the following instructions carefully or have a qualified technician install it for you Damages due to mishandling of this procedure are NOT covered by the manufacture s warranty Warning Changing memory while your computer is in suspend...

Page 43: ...y to discharge any static electricity Place the notebook on a flat surface and fully close the LCD lid 3 Locate and remove 7 Screw A s on the System Device Cover 4 Remove the System Device Cover The DIMM socket is now seen as shown below 5 If you need to remove an old DIMM from the socket press out on the latches located on both edges of the socket at the same time The DIMM should pop up to an ang...

Page 44: ...of approximately 30 degrees into the empty memory socket Then press it firmly so that the contact edge is driven into the receiving socket 7 Pivot the DIMM until the latches on both sides of the socket snap into place Note Notice the notch on the DIMM The notches should fit in the socket 8 Replace the System Device Cover back and tighten 7 Screw A s ...

Page 45: ... Step 4 from the previous section and remove Screw D 4 Find the keyboard latches near the upper edge and the side edges of the keyboard The latch is spring loaded It will retract when pressed and revert back to its original position when released Using a small blade to press the latch inward The keyboard tray should pop up slightly over the latch If the keyboard tray does not pop up try to gently ...

Page 46: ...driven into the receiving socket 7 Pivot the DIMM until the latches on both sides of the socket snap into place Note Notice the notch on the DIMM The notches should fit nicely with the socket 8 Put the keyboard back to its position Make sure the upper edge of the keyboard now resides under the spring loaded latches Re attached Screw D Put the System Device Cover back on and tighten 7 Screw A s Con...

Page 47: ... Chapter 5 Trouble Shooting C H A P T E R F I V E TROUBLE SHOOTING In this chapter you will learn how to solve common hardware and software problems ...

Page 48: ...pressing and holding any key Check for any incorrect or loose cable connections Make sure the latches on the connectors latch securely on to the receptor end Be sure you have not performed an incorrect setting on the hardware devices in the BIOS Setup utility A faulty setting may cause the system to misbehave If you are not sure of the changes you made try to restore all the settings to factory de...

Page 49: ...n the Sounds and Audio Devices Properties box make sure that Realtek AC97 Audio is the default playback device Sound cannot be recorded You will need to plug in an external microphone to the microphone connector to record sound Double click the speaker icon on the lower right corner of the taskbar to see if the microphone has been muted Click Options and select Properties Select Recording and clic...

Page 50: ...lternative storage medium optical record able disk etc or uninstall programs that are no longer used Many browsers store files in the hard drive as a cache to speed up the performance Check the program s Online Help for instructions on decreasing the cache size or on removing temporary Internet files Empty the Recycle Bin to create more disk space When you delete files Windows saves them to the Re...

Page 51: ...ted in the tray Make sure the disk is firmly seated onto the spindle The disk is damaged or not readable The disk cannot be ejected Normally it takes a few seconds to eject the disk If the disk cannot be ejected it may be mechanically jammed Straighten out a paper clip and insert it into the tiny hole next to the eject button This should eject the disk tray If not return the unit for repair Do not...

Page 52: ...n touch pad performs erratically Make sure there is no excess perspiration or humidity on your hand when using the touch pad Keep the surface of the touch pad clean and dry Do not rest your palm or wrist on the surface of the touch pad while typing or using the touch pad The built in keyboard accepts no input If you are connecting an external keyboard to the system the built in keyboard may not wo...

Page 53: ... more details Memory Problems The Operating System does not show an increased memory capacity when you have already installed additional memory Certain brands of memory module may not be compatible with your system You should ask your vendor for a list of compatible DIMM The memory module may not be installed properly Go back to Chapter 4 to review the details of this operation The memory module m...

Page 54: ...th a different line or contact your local telephony company for service Make sure the cable connection is firm Try a different receiver number and see if the problem persists Network Adapter Ethernet Problems The Ethernet adapter does not work Go to Start Settings Control Panel Performance and Maintenance System Hardware Device Manager Double click on Network Adapters and check if Realtek RTL8201C...

Page 55: ...puter becomes hot In a 35o C environment certain areas of the computer s back case are expected to reach 50 degrees Make sure the air vents are not blocked If the fan does not seem to be working at high temperatures 50 degrees Celsius and up contact the service center Certain programs that are processor intensive may increase the computer temperature to a degree where the computer automatically sl...

Page 56: ... an entry which reads Texas Instrument OHCI Compliant IEEE 1394 Host Controllers If it does not exist Windows has not detected the host controller or the device driver has not been installed properly If there is a yellow mark or red cross on the 1394 host controller it may be a device or resource conflict Replace or update the device driver from the factory CD ROM disk or consult the Windows manua...

Page 57: ... Appendix A Product Specification A P P E N D I X A PRODUCT SPECIFICATION ...

Page 58: ...PC2700 256 512MB 2 5 Volt 64 bit bus Two 200 pin DIMM sockets Max 1 GB Display 13 3 inch 1280x800 WXGA TFT display with 24 bit colors Integrated 256 bit 3D Graphics engine Hardware Motion Compensation and IDCT Supported for MPEG1 2 Playback DirectX compatible Integrated with graphics accelerator Processor Core Logic Memory Type Default Memory Expansion LCD Panel Graphic Accelerator Motion Playback...

Page 59: ...erface IEEE802 11 B G LAN Ethernet Ethernet function for 10 100Base TX network standards Windows 2000 XP Plug and Play compatible Automatic Jam and auto negotiation for flow control Auto Negotiation and Parallel detection for automatic speed selection IEEE 802 3u High performance 32 bit PCI bus master architecture with integrated DMA controller for low CPU and bus utilization Remote Wake up Scheme...

Page 60: ...a Card MMC Secure Digital Card SD Memory Stick MS Memory Stick Pro MS Pro Ports and Connectors One Microphone in jack One Headphone One FireWire IEEE1394 host connector Three USB 2 0 compliant connectors One standard network Ethernet connector RJ 45 One modem phone connector RJ11 One S video TV out output connector One DC in connector One 15 pin VGA connector One 4 in 1 Card Reader slot One PC Car...

Page 61: ...Advanced Power Management ACPI 2 0 Advanced Configuration Power Interface Two Level Password Protections 32 bit access Ultra DMA PIO5 Mode support Multi boot capability Compatible with Microsoft Windows 2000 XP DOS Physical Specification 12 44 W x 8 81 D x 1 25 1 35 H Inches 4 6 lbs LCD Optical Drive and 6 cell battery pack Operating Temperature 5 to 30o C 41 to 86o F Operating Humidity 20 to 80 p...

Page 62: ... Appendix B Agency Regulatory Notices A P P E N D I X B AGENCY REGULATORY NOTICES ...

Page 63: ...subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation European Notice Products with the CE Marking comply with both the EMC Directive 89 336 EEC and the Low Voltage Directive 73 23 EEC and R TTE Directive 1999 5 EC issued by the Commission of the Euro...

Page 64: ...ings must bear the certification mark of the agency responsible for evaluation in a specific country Acceptable agencies are BSI UK OVE Australia CEBEC Belgium SEMKO Sweden FIMKO Finland DEMKO Denmark NEMKO Norway SETI Finland EANSW Australia SEV Switzerland IMQ Italy UTE France CCC China PSB Singapore PSE Japan BSMI Taiwan B Polish VDE Germany SASO Saudi Arabia The flexible cord must be of a HAR ...

Page 65: ...national Standards IEC 825 IEC 825 1 EN60825 EN60825 1 The device is not considered harmful but the following precautions are recommended Do not open the unit Avoid direct exposure to the laser beam If the unit requires service contact an authorized service center Ensure proper use by reading and following the instructions carefully Do not attempt to make any adjustment of the unit CLASS 1 LASER P...

Page 66: ... einem Gerategewicht groBer 3kg ist eine Leitung nicht leichter als 1 H05VV F 3G 0 75mm2 2 2X0 75 mm2 conductors einzusetzen Die Steckdose muB nahe dem Gerat angebracht und leicht zuganglich sein CAUTION Thisp a rt ish ot Be C are ful VORSICHT Die se Flach e wird sehr he iss When you see this symbol be careful as this spot may be very hot ...

Page 67: ...njunction with compatible peripheral equipment and compatible software Compatibility testing is the province of the 3rd party hardware and software manufacturers This limited warranty covers all defects encountered in normal use of the Portable Computer and does not apply in the following cases 1 Loss of or damage to or inability to use the Portable Computer in whole or in part due to abuse mishan...

Page 68: ... other than AVERATEC 2 Defects resulting from software interfacing parts or supplies not supplied by AVERATEC which cause damage to the Battery or cause abnormally frequent service calls or service problems 3 If the Battery has had its serial number or dating altered or removed NO IMPLIED WARRANTY INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE APPLIES TO THE ...

Page 69: ...er than AVERATEC 2 Defects resulting from software interfacing parts or supplies not supplied by AVERATEC which cause damage to the Accessory or cause abnormally frequent service calls or service problems 3 If the Accessory has had its serial number or dating altered or removed NO IMPLIED WARRANTY INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE APPLIES TO THE ...

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