Assistance from FRITZ!Card DSL Support
FRITZ!Card DSL – 6 Support
43
6.2 Assistance from FRITZ!Card DSL
Support
Please use the information sources listed above before con-
tacting FRITZ!Card DSL Support!
For direct assistance, AVM offers FRITZ!Card DSL Support,
which helps when problems arise during installation and the
first steps of operation with FRITZ!Card DSL and FRITZ!web
DSL. The Support desk can be reached from the Internet.
If you have connection problems, try to narrow them down
first. Proceed as follows:
l
Open the ADSLWatch program if you are having prob-
lems with ADSL connections. This enables you to check
the state of the connection. See also the section “The
Diagnostic Program ADSLWatch” on page 30.
Support Via the Internet
Support requests may be submitted to AVM via the AVM
home page. Please use the Support form at
www.avm.de/en/service/support
Support by Fax
If necessary, you can reach FRITZ!Card DSL Support at the fax
number:
+49 (0)30 / 39 97 62 66
The following information should be included in your fax:
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An e-mail address or fax number at which you can be
reached.
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Personal data like your name and address.
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The Product Identification Code, printed on the back of
the CD envelope. Support staff will always check this
number to ensure that you are a registered user.
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Which operating system are you using (e.g., Windows
Me or Windows 2000)?
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