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Assistance From AVM Support

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FRITZ!Card – 6 Information, Updates and Support

6.3 Assistance From AVM Support

Please use the information sources described above before
contacting the support.

For direct assistance, AVM Support is available to provide
help when problems arise, during installation and your first
steps in operating FRITZ!Card.

The  support  desk  can  be  reached  by  e-mail  or  by  fax.  AVM
Support then will contact you to assist in resolving your prob-
lem. You will receive an e-mail or a fax.

Should problems establishing connections to remote sites
arise, please try to establish a test connection to the AVM
Data Call Center (ADC) before contacting support. See the in-
structions in the FRITZ! manual (FRITZ!data chapter). As the
ADC receives a great number of calls, please try several
times if the line is busy. In the case of an error, write down
the exact wording of the error message. Support requires
this information to rectify the error.

Support by E-mail

Support requests can be sent to AVM by e-mail. Please use
the AVM Support request form at:

http://www.avm.de/en/service/support/

Fill out the form and send it to AVM support by clicking the
“Send” button.

Support by Fax

If necessary, you can reach AVM Support at the telephone
number:

+49 (0)30 / 39 00 43 90

Summary of Contents for FRITZ!Card PCMCIA

Page 1: ......

Page 2: ...l not be liable for damages arising directly or indirectly from the use of the manual or related software nor for incidental or consequential damages except in case of intent or gross negligence AVM expressly disclaims all liability for loss of or damage to hardware software or data as a result of direct or indirect errors or destruction and for any costs including ISDN GSM and ADSL connection cha...

Page 3: ...ware FRITZ 17 2 8 AVM ISDN CAPI Port Driver Installation 18 2 9 Where to Find What After Installation 19 2 10 Installing Individual Software Components 20 2 11 How to Perform an Update of the Driver Software 20 3 Removing FRITZ Card PCMCIA 23 3 1 Removing Software in Windows XP 23 3 2 Removing Software in Windows Me and 98 24 3 3 Removing Software in Windows 2000 25 4 FRITZ Internet and ISDN Softw...

Page 4: ...4 FRITZ Card Contents 6 Information Updates and Support 39 6 1 Information Sources 39 6 2 Updates 40 6 3 Assistance From AVM Support 42 Index 44 Declaration of CE Conformity 46 ...

Page 5: ...ed in gray italics FRITZ marks useful hints to assist you in working with the product The hand indicates important instructions that must be ob served to avoid malfunctions Highlighting Fuction Example Quotation marks Keys buttons icons tabs menus commands Start Programs Enter Capital letters Path and file names in running text SOFTWARE INFO PDF or README DOC Pointed brackets Variables CD ROM driv...

Page 6: ...sents a communications package which makes available the advantages of ISDN high trans mission speed fast connection optimum line quality and maximum operating reliability The FRITZ Card communications package consists of the AVM ISDN Controller FRITZ Card PCMCIA with its as sociated driver software FRITZ the ISDN communications software See the FRITZ manual in PDF format and section The Many Face...

Page 7: ... driver software for FRITZ Card PCMCIA FRITZ the ISDN communications software AVM System Drivers documentation for all enclosed AVM products The CD_INFO HTM file in the root directory of the instal lation CD provides a brief overview of its contents 1 FRITZ Card PCMCIA manual which you re reading now Documentation for the FRITZ Card PCMCIA ISDN Con troller The Product Identification Code is printe...

Page 8: ...puter equipped with a type II or III PCMCIA slot Operating system Microsoft Windows XP Windows Me Windows 2000 or Windows 98 To operate FRITZ fon or other telephony software you must have a sound card and driver with full duplex ca pability and suitable sound input output equipment such as a headset FRITZ Card PCMCIA and the software supplied with it is de signed as a solution for stand alone PCs ...

Page 9: ...us and folders can be changed The following instructions are based on the standard installation of each operating system 2 1 Connecting FRITZ Card PCMCIA to ISDN 1 Remove the enclosed ISDN cable from the package Insert the plug marked with a small blue arrow into the socket of the PCMCIA card 2 Plug the other end of the ISDN cable into the ISDN out let Now the software components of FRITZ Card can...

Page 10: ...page 28 and the FRITZ soft ware manual AVM ISDN CAPI Port Driver See the section Going On line With AVM System Drivers on page 31 for more in formation the AVM ISDNWatch program software for monitoring ISDN activities See the section Blocking Numbers With ISDNWatch from page 29 for more information If you already have individual software components such as FRITZ installed read the instructions in ...

Page 11: ...rd PCMCIA was found and has been installed This mes sage disappears after a few seconds Windows XP has detected new hardware 3 The Found New Hardware Wizard is started To contin ue with installation click Next 4 In the next window confirm the European ISDN DSS1 setting for the D channel protocol with Next 5 Enter your Multiple Subscriber Numbers MSNs in the ISDN Multisubscriber Numbers window Clic...

Page 12: ...led it is necessary to update the drivers with the in stallation program included on the installation CD 1 Insert the installation CD and run the program SETUP EXE in the WINDOWS XP folder The installation program for FRITZ Card PCMCIA starts 2 In its sign on window click Continue 3 In the next dialog select Update and confirm by click ing Continue 4 In the next dialog Windows may prompt you to in...

Page 13: ... as follows 1 Start the computer and then insert the FRITZ Card CD 2 Insert FRITZ Card PCMCIA into the PCMCIA slot connec tor strip first until the card is positioned firmly 3 The Add New Hardware wizard recognizes a new Plug Play device to be installed Click Next 4 When asked What would you like to do select the option Automatic search for a better driver Recom mended 5 Select the entry CD ROM DR...

Page 14: ...SDN connection It can only be used to configure a previously installed AVM ISDN NDIS WAN CAPI driver one of the AVM system drivers 2 5 Installing the Driver Software in Windows 2000 Administrator rights are required to install the driver soft ware in Windows 2000 Once the AVM ISDN Controller FRITZ Card PCMCIA hardware has been inserted in your computer the next step is to in stall the driver softw...

Page 15: ...munications software 1 Run the SETUP EXE FILE This files is located in the CD ROM DRIVE WINDOWS 2K folder on the FRITZ Card CD 2 Next the welcome window of the installation program for the AVM ISDN Controller FRITZ Card PCMCIA appears automatically Click Continue 3 In next dialog select Update and once again Contin ue 4 In the next dialog Windows may prompt you to install software not digitally si...

Page 16: ...owing 1 When asked What do you want Windows to do select the option Search for the best driver for your de vice Recommended 2 When the program asks where the driver is located ac tivate only the option CD ROM drive Specifying the driver location in Windows 98 3 When the message Windows has finished installing the software selected that your new hardware device re quires appears click Finish Next t...

Page 17: ...ware FRITZ After driver software for the FRITZ Card PCMCIA ISDN Control ler has been installed the setup program reports that the FRITZ communications software can be installed 1 Click the Install button 2 Specify the folder in which the FRITZ communications software is to be installed on your computer 3 Next specify the program group for FRITZ in the Start menu 4 The next dialog asks whether you ...

Page 18: ...the virtual modems Unless your system requires special port settings you can simply confirm the de fault settings MSN This setting allows you to separate the online charges from the charges for other connections To use this op tion an MSN must be entered on the MSN settings page Online connections then will be charged to this number AVM Test Connection Fast Internet over ISDN Define here whether t...

Page 19: ... 2 9 Where to Find What After Installation After installation with default settings you will find the software components of FRITZ Card at the following locations The entry AVM ISDN Controller FRITZ Card PCMCIA is includ ed in the Device Manager The FRITZ modules are contained in the FRITZ ISDN and Inter net icon on the Windows desktop as well as in the FRITZ program group For information on featu...

Page 20: ...your OPERATING SYSTEM on the CD and follow the instruc tions it contains To install the FRITZ communications software run the program file SETUP EXE in the folder SOFTWARE FRITZ on the installation CD The AVM ISDN CAPI Port Driver is installed using the SETUP EXE file located in the SOFTWARE CAPIPORT CAPIPORT OPERATING SYSTEM folder on the CD The CD_INFO HTM file in the root directory of the FRITZ...

Page 21: ...icking the Down load button 5 In the File Download window click the Save button 6 In the next window enter the folder in which the update file is to be saved on your computer 7 Confirm with Save The file will be downloaded to your computer 8 Now go to the folder in which you saved the update file and double click on the file name to open it 9 Confirm the installation in the next window by clicking...

Page 22: ...oftware not digitally signed by Microsoft This request depends on the driver signature options set on your computer Answer the question with Continue Any way in Windows XP or Yes in Windows 2000 Re peat this procedure in the next dialog for the AVM ISDN NDIS WAN CAPI Driver 14 An information window appears announcing that the update has been concluded successfully Confirm with Finish 15 Restart yo...

Page 23: ...ro ceed as follows The FRITZ Card PCMCIA driver software can only be removed when the PCMCIA card is connected to the computer After it has been removed from the slot the entry for FRITZ Card PCMCIA in the Device Manager is no longer visible 1 Open the Device Manager by clicking through start Control Panel Performance and Maintenance System Hardware 2 Double click Network adapters 3 Select from th...

Page 24: ...API Port 3 Select the software component you want to remove 4 Click the Change Remove button All of the selected component s files and settings are deleted from your computer Repeat this process as necessary to remove other software components of FRITZ Card This completes uninstallation of the selected component 3 2 Removing Software in Windows Me and 98 To remove some or all of the FRITZ Card sof...

Page 25: ...tings Control Panel then double click the Add Remove Hardware icon 2 The Add Remove Hardware Wizard is started Click Next 3 Select the Uninstall Unplug a device option in the fol lowing dialog and click Next 4 Then select the Uninstall a device option Confirm by clicking Next 5 Select the entry AVM ISDN Controller FRITZ Card PCMCIA in the following list and confirm with Next 6 Confirm the uninstal...

Page 26: ...ver are installed on your system then they both appear in the list of Currently installed pro grams AVM FRITZ AVM ISDN CAPI Port Select the software component you want to remove 3 Click the Change Remove button All of the selected component s files and settings are deleted from your computer Repeat this process as necessary to remove other software components of FRITZ Card This completes uninstall...

Page 27: ... graphic illustrates some of the potential uses of FRITZ Card Freedom of connectivity with FRITZ Card There are many ways into the Internet The section Going Online With FRITZ web on page 29 describes the potential and advantages of Internet access using the module FRITZ web supplied Another way to access the Internet is to use Windows Dial Up Networking with the AVM system drivers For more infor ...

Page 28: ...uter can be con figured to receive files from outside callers Access rights can be defined individually for each user FRITZ fax allows you to send and receive faxes in accordance with the analog Group 3 analog fax standard You can send faxes directly from your text processing program FRITZ fax can also poll fax servers or work as a fax polling server itself With FRITZ fon plus a full duplex sound ...

Page 29: ...s By blocking expensive service numbers you can prevent web dialers from establishing costly connections from your com puter For more information about the number filter and configura tion instructions see the ISDNWatch Online Help 4 3 Going Online With FRITZ web In addition to the traditional ISDN services such as file trans fer or telefax FRITZ Card also supports Internet access You can explore ...

Page 30: ...ic Idle Timeout Timer Bar In the FRITZ web settings you can specify how many seconds the line is allowed to remain idle before the existing connec tion to the Internet is automatically cleared down An exam ple You request a web page and view it in your browser While you are reading no further data is requested over the Internet connection After the delay you have specified in the settings FRITZ we...

Page 31: ...ndicator However FRITZ fax and FRITZ fon both use the voice ser vice indicator If you want these modules to respond to calls meant for them you must assign distinct MSNs for call ac ceptance to FRITZ fax and FRITZ fon and to any telephones or fax machines connected to any analog extensions Specify the settings on the ISDN settings page of the respective modules 4 5 Going Online With AVM System Dri...

Page 32: ...most applications These mo dems can be selected in Windows applications such as Dial Up Networking Microsoft Exchange Outlook and Microsoft Money Just select a pre configured destination to launch IS DN communication The modem settings can be customized using AT commands For detailed information on configuring and operating the AVM ISDN CAPI Port Driver see the CAPI Port Help The Help file appears...

Page 33: ...ontrolled on the computer For instance Windows s Phone Dialer can be used to establish connections to ana log or ISDN phones The conversation then takes place using a sound card and a headset or speakers and a microphone With the appropriate TAPI applications a variety of other fea tures are available including direct dialing of contacts listed in Microsoft Outlook TAPI applications based on the M...

Page 34: ...ted to one ISDN jack of the NT and a digital terminal de vice to the other in this case the ISDN Controller Analog terminal devices such as telephones answering machines and G3 fax machines are connected to the PBX extensions The connected devices are addressed through distinct tele phone numbers These telephone numbers are referred to in the terminology of ISDN as Multiple Subscriber Numbers MSNs...

Page 35: ...es FRITZ data and FRITZ fax Whenever a call arrives on your ISDN line it is necessary to decide who will answer it a FRITZ module the ISDN tele phone or the PBX For incoming ISDN calls a service indica tor is transmitted first This service indicator distinguishes between data calls and fax calls for instance For incoming analog calls no such differentiation is possible telephone calls and G3 analo...

Page 36: ...riv er software for the ISDN Controller FRITZ Card must support the right parameters for every connection and pass them on in real time to both local applications and the remote sta tion Transfer to the communications software takes place in the computer via the COMMON ISDN API interface CAPI for short CAPI establishes the connection between the ISDN Controller and the installed applications like ...

Page 37: ...annel are connection charges The driver software pro cesses the D channel protocol of the ISDN line and puts all required B channel protocols X 75 HDLC etc at the dispos al of the applications CAPI 2 0 also provides SoftCompres sion X75 V42bis SoftModem and SoftFax G3 COMMON ISDN API 2 0 FRITZ Card PCMCIA B channel protocols digital X 75 HDLC transparent V 110 V 120 T 90 ISO 8208 X 25 AVM NDIS WAN...

Page 38: ...compression is activated or deactivated at the request of an ISDN application such as FRITZ data CAPI SoftFax G3 The driver software allows FRITZ Card PCMCIA to be used with all CAPI based Windows fax applications FRITZ Card PCMCIA sends and receives faxes at a rate of up to 14 400 bit s and signals like any G3 fax machine CAPI SoftModem V32bis FRITZ Card also provides the CAPI SoftModem V32bis fe...

Page 39: ...tures of your FRITZ Card PCMCIA consult the following information re sources Documentation The following documentation is provided for all components of FRITZ Card Readme on the AVM ISDN Controller FRITZ Card PCMCIA in the AVM program group The Readme file contains current information which was not yet available at the time the manual was printed In Windows XP and 2000 the current Readme file for ...

Page 40: ...t all AVM products as well as announcements of new products and product versions 6 2 Updates New driver software and software updates for your FRITZ Card PCMCIA are available for downloading free of charge from AVM s Internet site or the AVM Data Call Center ADC Internet To download new driver software for FRITZ Card PCMCIA from the Internet please enter the following URL www avm de en download Fo...

Page 41: ... reach the AVM Data Call Center with FRITZ data using the IDtrans Protocol at the number 49 0 30 39 98 43 00 For faster file transfer enable the options 2 channel transfer and data compression No user name or password is required for access to the ADC or with the FTP protocol at the URL ftp avm de Select the desired update files and copy them to your com puter For information about how to perform ...

Page 42: ... connections to remote sites arise please try to establish a test connection to the AVM Data Call Center ADC before contacting support See the in structions in the FRITZ manual FRITZ data chapter As the ADC receives a great number of calls please try several times if the line is busy In the case of an error write down the exact wording of the error message Support requires this information to rect...

Page 43: ...mod ule does an error message appear What is the exact wording of the message Which software are you having problems with What is the exact wording of the message Include the version number and build number of the driver used The version number and build number are found in the README file In the operating systems Microsoft Windows XP and Windows 2000 the current README file can be found on the FR...

Page 44: ... 15 22 driver software download 20 driver software for FRITZ Card 36 37 F FRITZ 28 FRITZ communications software 10 27 FRITZ modules 28 FRITZ Card 6 FRITZ Card communications package 6 FRITZ web 29 I information 39 inserting FRITZ Card PCMCIA 9 installation communications software 17 errors 19 in Windows 2000 14 in Windows 98 16 in Windows Me 13 in Windows XP 11 individual software components 20 i...

Page 45: ...re components 10 support 39 42 T TAPI 33 U uninstallation in Windows 2000 25 in Windows XP 23 software components in Windows Me and 98 24 updates information 40 performing 20 updating driver software 20 updating the driver software in Windows 2000 15 in Windows XP 12 ...

Page 46: ... symbol confirms that this product conforms with the above mentioned norms and regulations The manufacturer AVM GmbH Address Alt Moabit 95 D 10559 Berlin Type ISDN Controller Product FRITZ Card PCMCIA 1999 5 EEC R TTE Directive Radio Equipment and Telecommunica tions Terminal Equipment 89 336 EEC EMC Directive Electromagnetic Compatibility 73 23 EEC Low Voltage Directive Electrical equipment desig...

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